Horrible customer service and care! Sold me a faulty used car I will never buy a car from autonation again! JOKE

This was the best service I have ever received. They were prompt, helpful and very informative. Nice waiting area, with drinks and snacks. will take my car nowhere else for service.

Wanted to try out my gps

2 week delay in funding financing on a pre-approved customer with his credit union. U acceptable process by automobile dealership in 2018.

Johnny Faubel BMW of Henderson Internet Sales Manager is a great sales executive..deserves a 10. The finance department should be avoided. I highly suggests every customer to pre approve your own financing. There's a communication disconnection between closing the funding and attempting to add on service contracts and warranties. a 2 week delay is unacceptable for funding the purchase of a vehicle. I give my total experience of the dealership a 1.

Thomas Gierczic did a great job as our Service Advisor.

Extremely professional sales staff with excellent product knowledge. No pressure to purchase felt like the sales person listened to what I was looking for and showed me the car that would best meet The needs that I laid out for him. I have share this experience with every one of my coworkers and come to find out out of the 35 coworkers that I work with three have purchased cars from him. I will be back within 90 days to purchase a second car

Excellent service, they accomodate right away

Their service department is terrible. We brought our car in for a recall that was supposed to take 3 hours. (7:45 am) We were told there were many cars ahead of us and they would get to our car in the late afternoon. We ended up picking up the car the next day because it was finished @ 7:PM They told us we needed new tires. so we scheduled the tire replacement for 10/23 @ 8:45 AM. We got a voicemail that the car would be ready @ 4:pm. When we got there @ 3;20, we were told it would be ready @5:Pm. We don't live closeby, so we opted again to pick the car up in the AM. That was another fiasco because the wheel alignment machine broke down and the couldn't perform the alignment. We had to take it the next day to an independent tire store for the alignment. Another full day wasted! This service department must be run by the 3 Stooges!!

EXTREMELY unhappy with Henderson BMW. I had a SCHEDULED appointment last week, and was told it would take 3-4 hours for a simple oil change. The service tech did not care and indicated a wait this long was typical. I told him this was unacceptable, and asked for a courtesy car wash...then was told they no longer offer this service. I was totally put out. I could not wait 3-4 hours. I rescheduled for Monday, and still waited two hours! This dealership has NEVER been the same sine Eric Ziegenbein moved over to the Las Vegas BMW dealership. I WILL NOT BE GOING BACK TO THE HENDERSON STORE AGAIN. Totally unprofessional, no one cares, and has forgotten what service is all about.

I got a oil change completely satisfied

If your looking for a used car and they have it.. But it from them.. Great customer service and not pushy at all..

Worse people from the sales dept! They dont care about you, once you signed up, take your car home, you are on your own. Document processing is hell waiting. They will waste your time coming back to dealership without anything getting done in the same day.

The BMW service group were responsive, extremely helpful, and great with their communication. The work was performed competently and quickly.

Fabion medhanie Is a Great guy! Showed and explained everything I wanted to know. Made buying my car less stressful.

I took my 3 series in for 2 recalls, the letter I received said I would be given a courtesy vehicle, they don't have one available until Nov 9th! Geez, I hope my car doesn't catch on fire before that. I'll have to go to another dealership, I guess.

Great service!

My service advisor John and the manager Joe went above and beyond to accommodate me.

Very helpful staff!! Customer service is thru the roof !! Very satisfied

The service department and advisor Aaron were really great. They kept checking and updating me.

One of the best service departments I've ever worked with.

Small issue that may have been caused by us, but Richard took care of it. Excellent Service!

No one seems to know what they are talking about in that dealership. Everytime I went in, someone said something different from the last time. Wasted a lot of time and money with employees there who didn't seem to care much.

Aaron is the best service writer I have ever had.

bmw 2016

Salesmen was good at doing there job. Just scattered around with getting the paper work done. The finance guy tried to pull the card we were dumb about the paper prossess. We are in our 60s and know the how things work. After we we were blunt with him they turned their attention to what we wanted. Things were taken care of promptly. These people need not lie about stuff and just do the job. If they hadn't had the car we wanted we would have left. Would have gone to Jim marsh Kia.

Friendly staff. No pressure sales. The price is what is listed. Easy and quick if you know what you want. I love my 750, but I am a little disappointed that I only had the car for three months and less than 3,000 miles and I need to replace the brake pads. It would have been nice if they were new pads or at least have told me that they were low.

Recently picked up a 2018 430i Coupe and Yoshwa was my salesman. He’s sold me a couple of cars through out the years and I will say he is the best to work with and very pleasant. He doesn’t pressure you and he makes you feel at ease through out the whole process. I highly recommend asking for Yoshwa if you’re looking for a car! Also, Jason in finance is great to work with as well. He took care of me for my 2015 M3 as well last November. And if you need Service done, go to Aaron!! He’s the best there in my opinion.

I had a great experience. Everything was fixed correctly and timely. Richard was very efficient and helpful.

There were several problems. First, they had my car for five days just to fix a few recalls, which they said would only take one day. Despite multiple messages I left them asking about the status of my car, they didn't call me back for three days to tell me the status of when it would be ready, until they called me at 5:20 p.m. on the fourth day to tell me it was ready for pickup (they close at 5), so I had to wait until the fifth day to pick it up. On top of that, they wanted to charge me $175 per hour to move some wires around that we installed after-market for a DVD player so they could get to the recall parts. So we sent our own technician down who installed the DVD player and it took him five minutes to uninstall it. No doubt they would have charged us the full $175 for five minutes of labor. The best part was, the first day I was there, I test drove a new model and told them I was in the market for a new car within the next couple of months. After this experience with their service department, I will not be purchasing my new car from BMW of Henderson.

it is a great place to buy car or get your car serviced. friendly staff and environment.

People are really nice and helpful here. They did a recall for my 328i and they were very prompt with the service. It was an overall great experience for me.

My experience was very friendly and comfortable. No pushy salesman, we talked like buddies would talk. Got a great deal on a great car and I would recommend everyone to look there when purchasing a vehicle if they have what you're looking for.. Great job people..

520 yi denemeden geçmedin

Great people, always a pleasure when I visit.

It’s always very frustrating when I come here. Even with an appointment, I was kept waiting 20 minutes to “check-in”. Five hours later, my routine oil-change and engine check was complete. Two stars because of the nice, clean, comfortable “lounge” for waiting. They’ll wash your car for you if you want to wait another 20 minutes. No thanks.

This was my 4th BMW I have purchased from them. The best inventory, excellent sales experience and helpful staff.

My service advisor Kyle Reese always provides EXCELLENT SERVICE. Parts/Service/Front desk staff ladies are also FANTASTIC.

This dealership always goes above and beyond to accommodate its customers.

Went in for scheduled service, brakes were indicated to replace by on car monitoring systems. Melissa kindly told me that the key reader in dealership didn’t bring up the brakes, but she would check. After all said and done, no brakes were done, just brake fluid...and another service light saying to bring my car in for brakes in 2000 miles. So I have to burn another day off, time, money, etc, because Melissa and BMW Henderson wouldn’t replace brake pads. By the way, these are all services covered under my maintenance contract, so it appears that they are not only gaming me, but using the system to their benefit, instead of mine...I’m pretty sure that’s the epitome of poor customer service. I gave the effort 3 stars...

Don’t waste your time going to this dealership. I had my oil change done about 10 days ago and I had to take my 2013 M3 back today to have them top off the oil. They’ve added too much oil so I had to take it back again and had to redo the oil change. When I got my car back there was oil on my seats center console steering wheel door panel hood driver door (have pictures). Not going to this place ever again.

I didn't know how I was going to be treated here, but BMW was super amazing Chelsea was nice and did what should could to ensure the buying process was seamless. Jason the finance officer explained everything. Over all it was a great experience! I didn't feel uncomfortable in any way. Next time I will buy I beamer, if Tesla doesn't come out with the cheaper vision first. MuchLove

I am visiting from Indiana and my car begins to act up. I chose Henderson BMW based on reviews. I was extremely late for my appointment; the desk clerk exhibited a warm welcome to me and John my service rep was very understanding, and quickly assisted me. I caught their shuttle back to where I was staying and met the driver Joe. He was patient, well mannered (despite his busy rounds), and had great conversation. But most importantly my car problem was found and repaired in a timely fashion. In all, my experience with Henderson BMW was very professional and filled my expectations.

I just bought a new car at Henderson BMW. Had an outstanding experience. Every person I dealt with - from Sales, Service and Finance went above and beyond what I expected. Friendly, no hassle and made sure during every step of the process that they really took care of me. Hopefully this is the start of a long lasting relationship with Henderson BMW. Special Thank you to: Michael Pyon, Kwasi Agyemang, Yoshua Shields, Aaron Baca and Justin Sullivan.

Helpfully service techs. Timely service. Great visits as always.

Professional widow tint service

Just ordered a 2019 X5 Awesome!

Great service all around!

Helpful staff. Pleasant facility. Timely service.

Treated very well and job done quickly and overall very nice young man!!!

I have had my BMW 428 Gran coupe for a little over two months now and I am still in love. At first I had a hard time trusting the dealership after being menipulated and screwed in the past. After them fixing every issue I had and having gone above and beyond with the service, I don't think I can ever go anywhere else! My sales person was Devin and he was always there to answer and take my calls. He was knowledgeable and professional during the whole processes. Thank you Devin, Walter, Mike and Kyle you all have made this experience wonderful. My husband has been itching for a new vehicle, he currently owns a BMW 335 HT Covertable that was purchased through a different dealership; I'm sure we will be stopping by again in the near future.

It is OK when I need service for my car. It is easy to get appointment ahead.

Purchased a 2011 335xi from another dealership that was brought here for a pre-purchase (multi-point) inspection. The inspection report was 100% green with everything showing in great condition. Based on this report and the dealership I purchased the vehicle from, I went through with the purchase. I drove the car home (about 1000 miles) and on the drive I noticed a few issues. First there was a vibration when braking and coming to a stop (after the car had been drive a little). Secondly the drivers headlight was pointed down to the ground and would not take any adjustment. Lastly, there was a slight oil-burning smell after a long drive. When I got home I immediately brought it to a reputable BMW service shop to get those things checked out. They came back with over $4000 worth of repairs. 2 Oil leaks (oil filter housing and valve cover), front control arm bushings, and I needed a new drivers headlight. When I showed the dealership I purchased the car from the report they denied there was any issue and that they didn't trust the independent shop's results and stands by the BMW Henderson report. So I brought the car to a local BMW dealership to have the same multi-point inspection done that BMW Henderson did and they found over $7000 of repairs needed for the car. Everything the other shop found plus a few other things. Both shops I brought the car to made the comment of how they can't understand how ANY reputable shop could have missed these glaring issues if they actually did an inspection on the vehicle. I personally think that the dealership I purchased the car from has a "relationship" with the service center or specifically a service adviser and a report was created but no service was ever actually completed. If it was, then their technician was completely incompetent and missed $7000 of needed repairs on the car. The day I purchased the vehicle, one of the key fobs didn't work, and I was sent to BMW Henderson by my dealership and told to speak directly to one specific service adviser regarding the issue. (This is the same service rep who signed the inspection report.) When she found out that the key was for a different car, she texted my dealership rep directly to inform him. This is when I realized there was a connection between my rep and the service adviser that plays in their favor. Now I am sitting here with a car with over $7000 of needed repairs that BMW Henderson says is 100% good... Yet I am sure if I was just a guy off the street that wanted to get my car inspected to see if anything was wrong, I am sure they would find $7000 of issues to charge me for...

I just wanted to thank Yoshwa for all of his professionalism. He made buying a car easy! Everyone at the dealership was a pleasure to deal with. Thank you so much!

BMW of Henderson always takes great care of my e92 M3. My service advisor Malissa is excellent and I will not bring the car to anyone else as she is extremely personable and communicates progress promptly. Highly recommended.

Pretty top notch place. Had our new to us gt 550i service work done. Service manager was very informative and honest. Gave us lots of ideas and pointed us the right direction. It's not cheap, it's a bmw, it you get what you pay for. Thank you!

Unfortunately my experience with the BMW service department has not been good. On several occasions I have called and left messages, never receiving a return call. One time I took my car in for a sensor and was told the car must have been in an accident and could not be repaired under warranty...and I had never been in a car accident?? I took my 528i to a different location for service, and they ran a quick scan and told me that a sensor was starting to fail, and the fix WOULD be covered under my warranty. I have owned Toyota’s as well as a Land Rover and I have always had consistent, responsive, reliably excellent service. I am very disappointed at the experience I have had with BMW service up to this point.

Excellent Service by Kyle, Scheduled for a Drop Off, ended up waiting in great lounge area!!!

Great customer service! I brought my vehicle in for service and it was ready and cleaned within an hour.

We bought a 2015 Bmw 528i from sales person Ferri.. she was absolutely awesome to work with.. I actually liked there no haggle fair price way to buy a used car.. there was no frustration and a fair market value for vehicle. Justin in finance was just as awesome.. explained everything detail and wasn't pushy to do anything you didn't want... I left with a good feeling about buying the car .. what else can you ask for

I bought my BMW 428i on July 4th of 2018. My salesman Jonathan was excellent in his customer service. My finance officer Jason was also amazing. Thank you guys and keep providing that exceptional customer service to everyone that walks in your doors, like you did with me.

2 pre-inspections for a lease trade-in but here comes the final inspection and over $1,000 is added to the bill. While I strongly disagreed, what can I do...nothing and you know it. Not sure what calling the General Manager would do. I’ll just stay far away from your stealership.

Customer service great

Great service by John my service rep, after shuttle was taking longer than expected , he called me an Uber !!! Went above and beyond !

John Kapica is always great! He keeps me updated on when my car will be ready and always delivers what he promises.

I bought my BMW 428i on July 4th of 2018. My salesman Jonathan was excellent in his customer service. My finance officer Jason was also amazing. Thank you guys and keep providing that exceptional customer service to everyone that walks in your doors, like you did with me.

It really felt like the service reps were there for me, great personal service and I felt very well looked after. They stayed late for me and spent time explaining service related issues so that I fully understood the work required for my vehicle. Thank you!

Love this place for the most part. I mean it's a car dealer so always a landmine waiting for the unwary. But they're mostly good people.

They suck I will not buy a car from them management sucks they sell broken cars to you they lie to you too this is the worst dealership I ever been

Great folks, wasn't painful at all. Had basically the exact car I wanted and the price was right.

Typical BMW dealership always ignoring you because they think you're poor.

Kyle did an amazing job! Great customer service and I love how he didn’t sell me something that I didn’t need. Great and honest service advisor.

the service department was very quick and honest about my repairs and needs for my vehicle. i would highly recommend this dealership in both sales and service department to anyone looking for a new or used bmw or other vehicle they have. very satisfied.

Great customer service!! Devin helped us and was genuinely concerned about finding the right vehicle for us. He was super responsive and not pushing. Highly recommend calling him if you are looking for a new car.

James was outstanding in his customer service. We were always keeped advised regarding our vehicle. His personality, knowledge, and professionalism is an asset to your dealership. Wish there were more like him throughout the BMW dealerships. Thank him for me.

Best experience I have ever had. After days of shopping for a car and having dealerships be to pushy or just plan rude, we found AutoNation. Ashley was truly amazing and worked with us the whole way. She kept us in the loop with our car from start to finish. I would recommend them to anyone. If I could give 10 stars I would.

What a crappy amateurish experience on multiple levels. I call up to inquire about test driving a new M5. I am told to drop in at noon and I can order a car if I want different options which takes 90 days. I drop in early which was a mistake because apparently only management can approve a test drive and they are in a meeting until noon. I did inform them I was not interested in the car on the lot as I wanted to order one with more options. They asked me about color...I told them my first choice is a "BMW " individual" color which can take longer to order but open to a plain white and other stock colors as well. We agree that I will go grab lunch and for the to call me when the car is available. I never get any follow up so I call them. A new person I speak with says he has been briefed on the situation but wants to ask me a few questions first...hmkay. He proceeds to go into a long explanation that the "custom" paint job I want involved finding a color off another car and takes months ect. I am annoyed at this point and inform him my first choice was not a "custom" color but a BMW "individual color" and furthermore open to standard colors as I had informed the sakes guys. Product knowledge is clearly not their forte. Then the guy backtracks and tells me to come in but that credit app will be required to test drive it. So I got to get my credit dinged to test drive a 120k car? BTW I drove to the dealer in a $140k Porsche 911 and just test drives a $180k Panamera Turbo with no such nonsense. What a complete waste of time...took up half my day...these guys are amateurs and have no idea how to handle higher end buyers. I average a new car every year and will never do business with this dealership.

I was very pleased with the professional care and service I received. I want to complement Kyle who was efficient and professional. my car was ready when promised and was completed properly.

Excellent and helpful staff esp. Aaron the service adviser.

John and Joe were more than helpful getting my car done at a reasonable time and going out of their way to drive me after hours. A great team, nice facility, and wonderful service!

It’s always a good experience with BMW Henderson but just 1 thing was not done right the last time I had my service done, went in for my usual oil change and check up and notified the advisor (not my usual advisor) that the washer fluid light is on and he said they’ll take care of it , after two hours , my service was done and my service receipt says that change oil was done and fluids checked , drove home and the washer fluid light went off again , I have to go to work so I have to take it back the next day thinking the fuse was bad, the next day when I talked to my advisor Malisa, we checked the washer fluid and it was bone dry , she has it topped off and the service light went away .. just wondering why they would say that they performed something which was not done

After things got organized the service was excellent. Our service representative, John, was very informative and receptive to our needs.

think the people that handle the purchase of my car well versed on the knowledge of the car my only issue was that I had to go and do the research to find the car that I wanted at 3p to be telling them what I wanted inside the car with my radio I think I should have gotten a better discount for that and that I had to have the car shipped from California and I had to pay for that shipping to bring for them to bring it here to Nevada. Other than that nice service and I get them four stars.

Good experience that was done to my satisfaction and on time. Definitely had a good experience and would consider buying a car from this dealership. This dealership is also closer to our home which makes it much more convenient Then traveling across the city to the other BMW dealership.

Friendly, professional service! The only place I buy or service my BMW.

Overall good job by the service manager and tech department. It's a bit disappointing a loaner is 6 weeks out.

Overall the service department was good. A bit disappointing you have to wait 6 weeks for a loaner.

Took couple days longer but work was done well.

The worst dealership in town never go there

The worst ever. You really expect to get some nice customer service at BMW. I picked up a car from service with a missing piece at front and they don’t say a word. Every day I hear something shitty happening to the other BMW owners at service. Cant wait to get a rid of this car and would never, ever buy BMW anymore ����

Professional and courteous service from start to finish

Great dealership. Service and sales are painless and they have some great people there. Aaron, Chelsea and the rest of the folks there are great!

Great place took good care of my grandson he is real happy with his new car

A great experiance buying a new car. They did not have a car in stock but the custom order process was fantastic and my car arrived ahead of schedule. They tracked the whole process and gave me updates often.

Yoshwa is the man to see at BMW of Henderson. He worked really hard to make my deal happen. Straight up guy and he will take care of you. Just a couple small hiccups along the process (not Yoshwa's) but a good experience none the less.

I can never reach the service advisor, I have left 5 messages. No response. I had asked for some information regarding the service schedule and extending the maintenance contract for my X-5. The advisor provided some of the information, after I asked several times and has never returned my calls or answered the phone so I can get the information I asked for.

Bought our car here, got a 5* service. Everyone was very nice, especially Thomas Stakleff, our Client Advisor, we had a warm welcome and best service. Very happy with our purchase. Would definitely recommend the place.

I am not sure the service department has the awareness needed to be considered a quality department. They seem to be individuals working independently of each other with no real understanding what a team truly should be.

Professionalism at best. Love the place.

Seamless and flawless buying process from start to finish. Absolutely nothing negative to report. I was treated like a valued customer through the entire process. Amanda Chrisman was the best and cant recommend her highly enough. Very friendly and professional staff.

These guys are the best and are very friendly! Joe really took care of us!

My service guy was let go. One thing I did not like was there inability to put a spring for my seat. They would rather charge me $3100 for a new frame then spend the time to put the coiled spring back which I had. I thought that was a little ridiculous. It was my 2001 Z3 couple that only has 20,000 miles and I tried to get them to spend 10 minutes finding the area where the spring goes but they said they could not.

Good help, but lots of missteps. We didn't ask for a whole lot as an out of state buyer, just the year, make, model and accessories we wanted without being too picky on color. Our sales guy found a car, which was great, and had it shipped to us. The issue stated when it was delivered. The driver of the transport said $600 was due on delivery, but I had already paid $1,000 to the dealership for it. Dealership said the transport guy never picked up the check, but took the car. No one from the dealership called to let me know this was going to be an issue. In the end, I had to pay the driver the $600 to release the car, and the dealership said they were Fedexing a check to me for the $1,000 I originally paid.

Great staff and great finance department. My salesperson was awesome and helped find the car of my wife's dreams.

After sale service has been horrific. Cannot get calls returned for weeks, tried even daily calling. Had to drive 45 minutes to store to get something that should've been emailed

John in service was GREAT!!!!!! So helpful and made my experience very pleasant, BMW Henderson is the BEST in Las Vegas, I live all the way in Centennial Hills and drive all the way to Henderson for both of my 335i to have any work done at BMW.

Our buying expeirence last year was so poor I would never buy from them again or refer anyone. And now they don’t even provide a complimentary car wash. 😏

I worked with Danielle and I enjoyed it. She was responsive and always ready to help. I am so happy with my new car and would recommend them to anyone in the market for a BMW.

Bad

STAY AWAY! This dealership service depart leaves a lot to be desired. From lack of communication to not covering warranty on a vehicle with 15k miles and even leaving with more issues than I came in with. This also has left me with no desire to ever want to purchase a BMW again. I've been in the automotive industry for over 12 years and never have I ever been disappointed in the lack of service, communication or care for customers. I would look after customers better especially the ones buying new 65k cars every 3 years. I can only imagine the the shady deals the sales team cuts at this place. Never again!

STAY AWAY! This dealership service depart leaves a lot to be desired. From lack of communication to not covering warranty on a vehicle with 15k miles and even leaving with more issues than I came in with. This also has left me with no desire to ever want to purchase a BMW again. I've been in the automotive industry for over 12 years and never have I ever been disappointed in the lack of service, communication or care for customers. I would look after customers better especially the ones buying new 65k cars every 3 years. I can only imagine the the shady deals the sales team cuts at this place. Never again!

I have bought many cars over the years. Never have I been treated so badly. They make promises then after you buy the car they dont keep them. I asked the manager why they didnt keep the promises they made. He said they changed that policy. I said then I wont pay my car note...He said he didnt care it was between me and the bank now. There are other BMW dealers in town. Its worth the drive trust me.

I did not have a good experience with BMW of Henderson. They lied about the reasons why i had to have additional warranties on my car. After saying no it was still applied to my payment. I was stupid to just leave it there without having him remove it. However when I finally firgured out I was lied to, i requested it be canceled. I signed the cancellation form but did not request a copy of it because i needed to get back to work. The cancellation form was conveniently lost. I called and called the financed department to ask what happen to the form and was totally ignored. I left serveral messages and never received a call back. I finally called the warranty company to have them remove the warranty but i lost money in the process. This has put a very bad taste in my mouth for BMW. I purchased my first BMW in San Diego, and i was treated with so much more respect. I will not purchase another BMW from Henderson, Nevada.

A shuttle drove me home and back to the service department. Work was done on time with friendly service. If you want a loaner you will have to book about a month in advance. Overall a good experience.

Awesome Dealership, Super Sales People, Financing Officer Was Super Cool and More Than Helpful, Purchased A Jeep Compass Last Night, Went So Smooothe, Will Always Go Back, Got A Great Warranty Road Hazard On The Optional New Tires That Were On It. Thanks So Much U All, Always Stay Safe...

BMW of Henderson needs improve their standards regarding customer service. The people are nice, but something always seems to go wrong when we bring our car in for service. This time, the part that was ordered was not the part that arrived in the box and of course the initial part didn't come in until 5 p.m. on Friday, and there aren't enough mechancis (I'm told) to fix the issue our car had, on a Saturday, so we had to wait until Monday, but then the wrong part came in. What should have been a one day job turned into our car being there for 4 days. Very frustrating. Also, when I went to pick the car up, the alert light for the tire pressure was on red. So I had to waste about a half an hour to forty five minutes of my time while the team figured out how to turn the light off. Whoever is responsible for checking to insure that everything is done and the car is actually ready to go BEFORE the customer is called to come down and pick up the car, did not do their job. Also, the young man that came to pick me up to come get my car was very nice, he was VERY distracted while driving, constantly checking his phone. This is a very dangerous practice and should be discouraged, especially while driving customers to and from the dealership. In spite of the issues, everyone is always very nice. Thank you

Unfortunately this dealership has really gone downhill. I purchased a brand new X5D $76,000 in 2015 and this dealership has serviced since day one. I had an appointment to replace a speaker and the part has been in for a while. I show up to wait and he tells me to drop it off. I don’t have another car and had planned on waiting and he said he was short handed in the shop. I asked what the purpose of an appointment was and he told me sorry. I had also called and gotten a quote for an extended warranty. I came in to buy a Platinum warranty and pay cash and after jacking me around they jacked the price up $1200 more than what I was quoted. These guys are not honest and do not have integrity. I will never service or purchase a vehicle from this dealership again.

I have a 2006 X5 with less than 60K miles on the vehicle. Even with very limited use, I have had to replace the drivers side and the passengers side electric window lifter/regulators. Both big jobs. What happened to reliable German Engineering!! Ever heard of a $128.81 oil change? Me either until the last oil change on the X5.

I had an appt at 715am Friday and received a call at 330 that they had just started fixing my warranty issue and needed more time to flush out the problem. They asked that I leave it over the weekend but didnt have a loaner for me. What was the point of getting there at 715 if you werent going to start until the afternoon? Makes no sense and is a massive waste of time for your customers.

I had a terrible experience with this dealer. I would not recommend you buying from them. I purchased a BMW with them. They tried to sell me extended warranty for over $15k and wanted to convince me that BMW certified Cars are only good for bare minimum and it will not cover much ( a lie as I verified with BMW) and when I refused the finance manager had the worst attitude and then wanted to convince me that buying a car was a very bad financial decision. They shipped my car for $800 and they charged me $1200 for shipping. Finally two weeks later when I went to register my car, it turns out they had never sent my registration documents to the Motor Vehicle services. When I called and asked why, no one would help me. Only the sales person had to chase down why and found out there were additional documents that were not signed during the purchase process. Feri the sales person was great to work with. She went out of her way to help me purchase the car and was so pleasant to work with. I will not recommend this dealer to anyone.

They are terrible, unprofessional. I purchased a BMW from them and still haven’t been able to drive it. They are not able to send my title because they forgot to get me to sign all of the documents during the purchase process. I will not recommend them to anyone.

Took my BMW X3 for service, I was told they could not fix the recall, there was on the car. Also they didn’t have the listing off my Car Ihad bought from them. The General Manager David Durrell a very unpleasant person, was in his office eating a barbecue and was in no mood to help with business. Don’t BMW have a lunch room? I took my car to another service place. With a more friendly atmosphere. My next car will be a Mercedes better run dealership. The Henderson NV. BMW dealership stay away from. A very poorly managed place 👎🏻

Start to finish, great experience. Justin was very professional and knowledgeable. Would buy again and recommend to everyone.

My salesman Kwasi Agyemang was just great. I looked at a couple of cars, when for 2 test drives , and he found me the car that my wife just loved. We are the proud owners of a black 2017 Dodge Journey. Thank you BMW of Henderson, Denis & Gail.

Very pleasant experience. James Krumme =¿¿¿¿¿¿¿¿¿¿

The Customer Service was Awesome and the Staff was Friendly and Pleasant, I would recommend this office to anyone that owns a BMW.

Very slow. Every step of the car buying process. No food available during this process.

Requested an appointment for oil service, I was given one for the very next day. The final price was less than the estimate. Everyone was respectful and courteous.

Great service! The shuttle services are nice. Very accommodating to their customers and I’ll come back here again for my next service! Thanks again!

I have visited this place twice to buy a car. Both times not a single person asked me if I needed assistantance. The first visit I have the guy everything I was looking for and he never called me when something I would like came into the dealeeahip. The second time I found my car online. After FINALLY getting somebody to help me I walked him to the car I found online and purchased it. Then went through the worst experience ever with the financial department. They wanted to me use BMW Financial instead of my already approved loan from my credit union. When I refused he became extremely agitated to point where I almost canceled the transaction. Our last visit was for service. We made an appointment online and went to drop the car off at the service department. We told to wait after taking the keys. After an 2 hours we asked for a status and they said "oh we are backed up and you need to come back another day". So instead of telling us that in the first place OR coming to us and telling us that. They made us wait all that time and the car didn't even get touched. I absolutely do not recommend this place. The customer service is beyond non existent.

Buying from this dealership out of state has been a nightmare. Bought car from this dealership to have transported to Missouri. After buying I was ensured that I would get title within 2 weeks. Since the car is going out of state from Nevada, the dealership only provided a 2 week temp tag making mine expire in 2 days on 4/7/18. As of 4/5/18 the dealership has still not received the title from original payout, meaning I will definitely not receive the title to register my car before my temp tag expires. When calling and speaking to sales manager, Eric, to see what can be done he stated that there is nothing he can do. I asked if they could provide me reimbursement for a rental so that I do not have to drive a car with expired tags, but he would rather have me drive with expired tags than provide a rental for next few days until title is sent over. Will never be dealing with this dealership again, and especially feel that they do not stand by their customers. Be warned, they seemed legit and courteous when purchasing vehicle but will not give a damn about you once contract is signed.

Buying from this dealership out of state has been a nightmare. Bought car from this dealership to have transported to Missouri. After buying I was ensured that I would get title within 2 weeks. Since the car is going out of state from Nevada, the dealership only provided a 2 week temp tag making mine expire in 2 days on 4/7/18. As of 4/5/18 the dealership has still not received the title from original payout, meaning I will definitely not receive the title to register my car before my temp tag expires. When calling and speaking to sales manager, Eric, to see what can be done he stated that there is nothing he can do. I asked if they could provide me reimbursement for a rental so that I do not have to drive a car with expired tags, but he would rather have me drive with expired tags than provide a rental for next few days until title is sent over. Will never be dealing with this dealership again, and especially feel that they do not stand by their customers. Be warned, they seemed legit and courteous when purchasing vehicle but will not give a damn about you once contract is signed.

Worst experience I have ever had buying a car!!!!! I bought a Certified Pre-owned 2016 X5 from them. I have emails and texts with a bunch of empty promises to reimburse me and nobody will return my emails or calls. This has been going on for 4 months!!!! Justin Sullivan was the sales guy and he seems nice until the car rolls off the lot and then you are left to deal with any issues on your own and none of the management will step up and do anything. DO NOT BUY A CAR FROM THIS DEALERSHIP!!!!!!!!!!

I dropped in one day for a service appoint, I had two choices for the NEXT day. I arrived for the appointment early and it was completed early, I had received a quote for the service prior to starting and when completed it was significantly less.

Great as usual. I've been with BMW since 2001. They've always had the best customer service.

If I could give a zero, I would. This review is strictly for the "service" department. I assume they would be much nicer in the "sale" department until they get you hooked. I have owned many cars and been to many dealerships across the country. This dealership is the worst I have ever gone to. The service "advisor" is grumpy and seems to hate people or his job. There is NO customer service in this place. I was totally ignored when I arrived to my service appointment time. How do you not have ONE person directing customers where to go in this beautiful facility. I stood around for a little bit and had to walk inside when I know noone really care why I am standing there and I didn't want them to say I was late for my appointment. Once inside, it didn't get better. The guys sitting at the desk ignored us as well. Had to go to the counter to get help. The employees were bickering to/among each other while I was sitting. It was the most miserable/toxic place I have ever been to. Took me a while to actually calm down from this experience. I was considering upgrading the car but after this, no more BMW.

Did an excellent job servicing my car. They figured out the problem and did a thorough job.

The service department is number 1!

This is Kevin Gundersen. If management wants to make this right, you definitely have my number to contact me. I have had a total of 5 BMWs in my life and have never been so disappointed with the service that I received at BMW Henderson. I have previously leased all of my cars from BMW Irvine and have nothing but amazing things to say about them. My lease was up for my 328i and X5 and I wanted to trade them in for new cars. I turned in my X5 to the BMW Auto Nation collision center 27 days before my lease was up to get my bumper fixed (through an insurance claim). It took them 29 days to fix my bumper which pushed me into another expensive 950 dollar payment! They had zero communication the entire time and I had to continuously call in. My wife had 4 months left on her 328i lease and we were going to wait another month since the pull ahead program was only 3 months. Lesley (sleezy sales rep) wanted us to get a new car asap so she got "approval" to allow us to turn in our car 4 months early and trade it in for a brand new x3. She lied about getting this approval and now BMW financial is billing me for our final month. When I call BMW financial, they direct me back to BMW Henderson and say they are two separate companies. Lesley is now completely lying that she ever gave us approval for a 4 month pull ahead. I call the management, call Lesley, call BMW Henderson and EVERYONE ducks my calls. I actually went into BMW and called Lesley's cellphone while I watched her decline my call. It really is unbelievable. Another sneaky trick they tried to pull: I negotiated and got my final numbers and made it very clear that we had an agreement and they weren't going to add on any sneaky payments at the end. After I filled out all of my paperwork for the new lease, they informed me that they just implemented a new program where the buyer has to pay something around $2900 dollars (I believe it was that amount) for maintenance. I refused and threatened to walk and a very defeated finance manager agreed to include that for just $1. These are just 2 out of 4 issues that I have had with BMW Henderson. I don't have all day to go into detail about the others. These people are con artists and intentionally separate themselves from their own Auto Nation Collision center and are independently owned so BMW corporate can't even help with problems. STAY AWAY FROM THIS PLACE. THEY ARE DIRTBAGS!!!

When our original Service Adviser dropped the ball, James Krumme stepped in and saved the day. He promised us a Loaner car at 5:00pm the evening he took over handling our repair and delivered everything he promised. He was great to work with and very professional. I would ask for him by name to make sure you get the professional quality you expect from BMW.

My experience was professional & quick. Daniel was especially helpful. You guys are the greatest!

Everyone at BMW of Henderson was very helpful. This was my first time buying a car and they made the process very easy and explained everything to me to make sure I understood. Thomas was great, and I'm glad I got to work with him! :)

Malisa Harvey is the absolute best Service Advisor!!

Fast and easy. Dropped off my car and picked it up a couple hours later. Daniel was very helpful. Answered all my questions. Will definitely go back to BMW of Henderson.

Service was pretty good and overall had a really good first experience. My only complaint would be that I was trying to get a follow up on when my service would be done, as I wanted to do some things last Saturday. I left two voicemails and a message with the receptionist to find out an estimated completion time. I never got a call back until my X5 was ready. In the future, I would recommend that the service team return calls just as a courtesy and to show you are about GREAT customer service.

Great experience! Chelsea Huang kept me so well informed throughout the whole process. She also makes you feel like she is working for you and not just the dealership. Cannot say enough about this dealership in both sales and service. Will purchase from again.

Great service!! Had my car here for about a week to get some work done under my insurance. Daniel was my service advisor and he always made sure I was updated on the progress of my vehicle. I would highly recommend this service department for all your BMW needs.

Alex is amazing! He is the main reason I bought my 535i. He went the extra mile when answering all of my questions and had a tun of patience when showing me how to work everything.

With No appointment, I arrived at the BMW Henderson store late Monday afternoon; I was immediately greeted by Joe Monaco as i pulled into the service area. The team was busy but extremely accommodating, without hesitation, the service advisor conducted a full walk around of my vehicle, made some service recommendations and had my vehicle ready pickup quicker than I expected, most impressive was my vehicle was delivered back to me washed and vacuumed. Thanks so much for providing a simple & seamless service experience. Darren C

This was my very first purchase from BMW of Henderson. I had the pleasure of working with Kwasi and Michael and their service to me was impeccable. From the first contact through email to completing the purchase, they all treated me with the utmost respect, provided thorough information and kept me calm through the whole process. I just want to thank the whole staff at BMW of Henderson, especially Kwasi and Michael King. Very awesome experience to say the least. I will be back for my next car purchase.

Once I found the vehicle I liked, they put out all of the stops to make me a deal. I'm very happy & satisfied!

This was my very first purchase from BMW of Henderson. I had the pleasure of working with Kwasi and Michael and their service to me was impeccable. From the first contact through email to completing the purchase, they all treated me with the utmost respect, provided thorough information and kept me calm through the whole process. I just want to thank the whole staff at BMW of Henderson, especially Kwasi and Michael King. Very awesome experience to say the least. I will be back for my next car purchase.

I brought my 2018 BMW in for service because of a recall( instrument panel display), James my service contact was very kind and helpful, I picked my car up after about 5 hours, car was washed and clean all seemed fine, however as I was driving home I noticed scratches on my instrument panel display as if someone wiped it with a Brillo pad!! I immediately called James and he said to bring it back with I did, he saw the scratches and then proceeded to get his boss, who then looked at the scratches and informed me that "he guarantees his guys did not scratch the panel and they would not even had any reason to clean this part of the car. I told him it was NOT scratched when I brought my car in for service!!! long story short he told James to tell me they would not fix or replace that panel, horrible customer service on this Manager, and I use that title lightly, shame on him for completely dismissing me as if I was some sort of joke!!!! They absolutely damaged my car, and they should take responsibility. I really feel like I was discriminated against because I am a female!!

Went in looking at vehicles. I decided on a coupe and was greatly assisted. I provided minimal effort and they were very professional and completed all of the hard work.

The facility and personnel at BMW of Henderson were awesome. My wife and I went on the longest most comprehensive test drive we've ever done. It definitely built our confidence to buy a tip top shape vehicle. Brian, Aaron, and Yosh were very professional and went above and beyond. Highly recommend this place for a no bull, pleaser car buying experience. Best and most comfortable car buying process in our lives.

worst bmw dealership ive ever been to or dealt with. I got a car 3.5 years ago. Certified used, with a clean car fax and "never been into an accident." Turns out it was in an accident and showed up on the report after I purchased the car. Went back recently to purchase a new car, Spoke to the GM and he didnt seem to care. a real rude a**hole. He pawned me off to a salesman and they just would not give me a decent deal. Went across the street to Mercedes, got a great deal and great service.

BMW of Henderson is great & I absolutely loved it!

This BMW is the 4th that I have purchased from BMW of Henderson since 2002. Going in to the dealership is like coming in to the house of a family friend. Some of the fine professional staff have helped me since the beginning. They are of course will versed in their product, but the experienced help that they give makes the experience a real comfort. I thank all of them for their service.

Good service, great waiting area.

Staffs are not helpful

Service was good. People were nice. Employees were very helpful. Would gladly comeback sometime in the future.

This is an Autonation store. Fixed price, no haggling. Good store for bimmers. Antiseptic atmosphere. Look for Kwasi (kway-see). He is very personable. Tell him I sent you.Thanks.

Be very careful regarding their reps and service department.

This is by FAR the best dealership I’ve dealt with. No BS, very friendly and courteous. From the amazing lady at the front desk to the finance guys, sales associates, etc. Justin was amazing as always. The BMW genius Aaron was a pleasure! They did my registration for me within days! I’ve never gotten rid of my temp tags so quickly! They’ve definitely gained a LIFETIME customer! Thanks guys!

I just wanted to leave this review for my service manager, Bill. He's the only reason I would ever buy another BMW. He's always been easy to work with and help me out with the services and made things "right". Previously owned 2 750's (E65 and F02). Both had multiple problems and had several repairs and finally had to say good bye to BMW. Thank you for all your help Bill.

Super nice staff. Just had an oil change, recall, and a flat tire. Fixed everything to my satisfaction. Overall, great experience.

Dealers have bad service

Not a great experience. Was going to also purchase at this BMW, but the counter customer service girl named Ayesha was very rude and unfriendly, and very unprofessional with a horrible attitude and disposition. Sahara BMW has better customer service/support for their customers. One good thing is that Nick a transporter guy at this BMW was top notch he was excellent! Nick Listened and addressed my concerns and apologized for Ayesha's actions.

Work done right and on time as promised.

Great experience with the service staff. Professional, efficient and no issues. Malisa is great!

I worked with Justin Sullivan to buy a new M3. I had a great experience working with him, the financing department, and the BMW geniuses. Would definitely work with them again on my next car purchase. Thanks for taking care of me Justin.

Had a great experience sales person Tom was great. My Sales manager Darrell was great too.

Melissa service advisor, The best 5 stars. She is Outstanding!!!!! Every time.

Nice place to good to

Excellent service. No high pressure sales. Very high class and well run dealership. No need to look for a BMW anywhere else.

They answered my questions quickly ad accurately and made every effort to be helpful. They didn't put any pressure on me to buy either.

Beware of the service department. They deliberately install problems in your car. The service councillors are paid commissions to wreck up the service bills.

No problem

Fast and easy going people

Very attentive Service Department. Easy to work with.

B.M.W.auto parts.

I purchased a 2014 X3 from this location. The buying experience itself was fine- nothing above and beyond but we did our research and knew what we were looking for. After a month and a half with the car, I noticed a few issues. The breaks made a grinding noise at times while other times they squeaked. And when I opened my tail gate, often times the door wouldn’t completely open. I made an appt to bring it in and that’s when the frustration hit. The receptionist asked if I would stay with my car or use their shuttle service… no offer of a loaner. I agreed to the shuttle service. When I brought my car in, Melissa brought my car around into the garage. She acknowledged a slight sound with the breaks. After getting me checked in, she sent me to the waiting area to wait for the shuttle driver who was MIA at 9:00am. I asked her if I call the dealership when my car is ready to get a ride back and her response was, “Yes, but the shuttle ends at 2:30” then just walked away. When the shuttle driver showed up, he asked who needed rides and the several people in the waiting room raised their hands. After I explained where I was going and other people explained where they were going, the driver started sorting out the rides, people started arguing about drop off times and I just volunteered to take an Uber to avoid the fighting and being any later for work. He escorted people over to their advisors (even though they were already with different customers) to find other rides and said he would drop me off. The shuttle car needed a heavy car detailing and yes, they only have ONE shuttle service for the ENTIRE DEALERSHIP. Not only that, but their fleet of loaners is so lacking that to get an appt with a loaner, you have to book an appt over a month and a half out. When I asked about the ride back again, the driver explained he had a doctor’s appt so he was ending rides at 2:30pm. Really? BMW wouldn’t have someone else fill their one shuttle service the rest of the day? I didn’t get a phone call back about my car until 5:00pm that day so I was forced to Uber back. When I picked up my car, Melissa explained that they could not find anything wrong with it. She said that BMW breaks are just louder than most and they opened the tail gate several times with no problem. She said I still had plenty of break pads left and when I asked for a print out of this info, the computer system couldn't produce it for some reason so she handle wrote it in. While in the BMW garage, I opened the tail gate and it opened all the way, but when I pressed the close button, nothing happened. NOW it doesn’t close? I looked around and asked an employee if I was missing something/is there a trick to closing it? She manually pushed it close herself then when we opened it, it again opened half way. I tried to press the close button again and it no longer worked. They got my advisor and she seemed annoyed. She tried again to open and close it and had all the same problems. She got into the drivers seat and explained that here is a setting in the system where you can adjust the height of the opening. Looking over her shoulder, I saw it was at the max opening level on the screen. She dialed it down to the lowest level then back up to half way AND TRIED TO TELL ME THAT WAS WHERE THE SETTING WAS AT. I was standing right there! Why lie about that? I corrected her saying I was standing right there and saw the setting and reminded her that now it isn’t closing to so there is something wrong here anyway. So back to the waiting room I go… After a short wait (they were speedy here), they came back to tell me it was repaired. I walked out, opened and closed it and it worked…for a few days. It again will not close with the button. I have no problem manually closing it, but they explained its bad for the car. So back to the dealership I go and get this… my warranty is up. How convenient.

I bought a 2015 435i and got it home and ended up having to put new brakes pads, a chip in the window had a gel repair that was not disclosed before buying the car. I notified the salesman who I purchased the car from and I haven’t even made the first payment on the car. His response was “I’m sorry.” Really great customer care. NOT.

This place is a rip off still owe me money they are assholes to work with

So so service as Lexus sets the benchmark.

After searching for a BMW Z4 (my wife's dream car), we contacted BMW of Henderson via the internet. Justin Sullivan contacted us and we set a time to meet. When we arrived, he greeted us with the keys to the vehicle we viewed. After both my wife and myself test driving the car, we decided to purchase. Justin we very professional.He was able to answer all our questions. Very nice gentleman. The finance portion of the sale was just as pleasant. Jason was friendly and got us through the process in a timely manner. I would recommend BMW of Henderson especially if you get the chance to work with Justin.

Nice and easy friendly staff

It was fine, I just wish my service rep would have called me with an update on my car.

This is basically the story of two car dealerships. While in the buying process, we were treated like gold. All of our questions were answered all of our concerns were handled. THEN! 1. Finance manager tried to sell us up to $10,000 worth of additional maintenance (is this car not built well enough that this would be unnecessary). 2. We lost $300.00 in tag transfer fees because no one mentioned that we could not transfer my wife’s tag (it was in her name and all we would have had to do is have her name on the title also). After the fact when questioned about the issue, our sales person told us, “I just sell the cars, we sub-contract that out”. 3. They actually called my neighbor to congratulate them on purchasing the new car. (Attention to detail) The 2 positives were: 1. No additional accessories available to purchase for our model of car, however; the parts associate was willing to order the floor-mat for us to preview prior to purchase (all we could see were pictures). 2. We were treated well by James in service when we went in to have the windows tinted. The future is yet to be seen.

Take twice longer than promised. John Kapica was pleasant and courteous. Waiting area is nice and comfortable.

I called BMW of Henderson Saturday afternoon to let them know I wanted to come down and do a second test drive of a car that I had driven earlier in the day. My goal was to see how it rides on the highway and also take it to my home to make sure it will work with my garage, etc (It was the large 750Li). Basically I was taking the final drive to make sure it was a good fit and had plans to buy it. In any case, they told me to come down and they would get me setup for the 'Extended Test Drive'. I drove from Las Vegas to Henderson, met with my sales lady who tells me she is going to get her manager to speak with me. The manager comes out, shows me the numbers, asks where I live, and then tells me he will be right back. I waited for 20-30 minutes, not knowing why, and then finally the sales lady comes back and tells me that I cannot take the car on the second drive because they had another buyer who has an appointment later in the day. I didn't argue at all, I was shocked at the audacity of the whole situation, I simply said thank you and left. Seriously? They told me to drive in (30 minutes), had me wait around for 30 minutes, and presumably those moments I was waiting they were calling the other buyer to see if he/she was still interested. The more I think about it the more irritated I get. BMW of Henderson could learn something from McDonald's, common courtesy. You would think that the company selling the hamburger would be less courteous than the company selling a very expensive car! What a waste of my time! I'm sure they will sell the car, but this is bad behavior at its best. Just be honest from the start and don't be the person who is waiting for the better offer.

I had a Pleasant experience purchasing a used car from this dealership. They were straight forward about every part of the transaction. They did not waist my time over high rate finance charges. What I asked they did their best to provide. I would recommend them to anyone whose looking purchase a car.

Great customer service, staff was very helpful. I walked in and was greeted right away. Staff was very knowledgeable and polite. Overall a great experience thus far. I would definitely recommend BMW Henderson to a friend or family member.

From sales to service, BMW of Henderson provides excellent customer service and really worked with me to ensure I was satisfied when my prior car was serviced as well as on my recent trade. Thank you to all who assisted me and made my experience so smooth and easy! I love my new BMW!

Very helpful, professional personal, good value, nice a lot of cars. Highly recommend.

Excellent customer service provided by Thomas. He kept me informed by giving me updates on my car.

Great experience. Their service department is honest, and very courteous. Their sales department will work with your specific wants and needs.

I have been a client here for years... every time am there for new BMW from the Manager teams to Finance teams are amazing at the Henderson BMW Dealer. I highly recommended to go see them if you are in the market for a new BMW.

It is a good experience with in two hrs everything is. Done

This was just about the worst experience I have had in all my years of driving. What happened is exactly why people trust their local mechanic more than a dealer. On the plus side, they did work with my aftermarket warranty to get a fuel pump replaced. Of course, any garage would have done the same. The rest is so amazing bad it's hard to believe. The service writer clearly had no idea what was being recommended. First, I gave then a list of 5 items to check. Each item costs $90 to diagnose. This included why a key wouldn't work. How can it be fixed? A new one would have to be ordered by BMW so no matter what the reason it was just a $90 ripoff. I asked if they could reset the car so that the lights stay on for 30 seconds after shutoff. $90 to diagnose. What in the world would they diagnose? Simply have to change one of the settings. I passed on that ripoff. I left it at 2 items for $90 each. The fuel pump was a obviously leaking but the $90 applied to the repair. A rough idle when cold was diagnosed as needing a walnut shell blast. I asked the writer (Roberto) what that was. He told me he didn't know. How can anything be recommended without knowing what it is? While he left the phone to ask the tech I looked it up and found the answer in about 30 seconds. I passed on having them repair this item, (I called my BMW mechanic in Los Angeles who told me that in all his years of experience rough idle has never been corrected by a walnut shell blast. It's always fuel injectors.) Roberto wasn't there for a few days. The phone message never reflected this so I has no idea why my calls weren't being return. His "teammate" clearly was overworked. She told me she left me a message. I said "not on my phone." Her response was a nasty "I'm not going to argue with you." Before I picked up the car I met with the service manager. He seemed less than interested in my discussion. His response to the lack of a phone message reflecting the writer being out or forwarding the phone was that he'll talk to people about it. I pointed out this was "on him" as manager. It's his job to take care of this. Bottom line is I never will bring either of my 2 BMWs to this horrible excuse for a dealer. BTW, $160 per hour for labor. Really? Are they brain surgeons?

Thank you Marisa, Joe M, and the tech Juan, my experience was smooth and fast, 10/10 service

All people here were VERY profesional and polite! We all had a few laughs together for the short amount of time I was in there for. Johnny went above and beyond to help me find EXACTLY what I was looking for, TRUSTWORTHY and EASY to communicate with. He made it very easy for my first time! He made it so simple and easy to walk out the door with new keys in my hand. HIGHLY recommend this BMW dealership, HIGHLY recommend my guy Johnny. I never felt pressured, I didn't second guess my pick!! Super satisfied to the extent!!! Hit up Johnny for a new car!!!!!!

So far they have taken good care of me and my M5

BEWARE this dealerships marks up its parts up to 300 percent of MSRP. I called the manager out about it using prices from the BMW dealership in California I printed out his excuse was its not them its corporate also they charge a phantom 12% across the board for so called fluids and rags they charge you this whether or not they actually use them on your car repair when you question them on it their response is its not us its corporate and there is nothing they can do about it. My advice find anyone else but them to do any repairs on your BMW. Oh and if you ever get backed up and caught up ripping your customers off remember ITS NOT YOU ITS CORPORATE !!!

Very helpful and friendly, Thomas was a great help getting the price where I wanted it and the exact car I wanted. I am very happy with my new BMW

two hrs for an oil change is way too long. no wonder jiffy lubes are all over. I had a reservation a 8am. had to wait for service 7 or 8 minutes to be helped.

I got service for my 3 series in Henderson BMW. They have good facilities and good service. I had waited little long but I'm very satisfied about service. As well as, next time they will provide rent car instead wait. I really like that.

I am a very disappointed customer. This dealership is a total ripped off. I have trade in my SUV and got a different value based on what we have agreed upon so be very careful with this dealership. They only care about sales and nothing else!

Working with John in the service dept was smooth and easy. He was down to earth and made things happen. He kept me informed through the entire process. I appreciated that he did not have a nose in the air attitude. Thanks John Sincerely Mark and Sue Schroeder Lake Havasu

So I brought my car in for service yesterday. The problem is the radiator fan runs way too loud. My husband talked to the BMW mechanic before bringing it in and was told he's 99% sure it's the water pump. It happens all the time around 60k miles. That's good news to me because the warranty I purchased from BMW covers the water pump. I was prepared to pay my deductible and have it replaced. Fast forward a few hours and the service advisor calls me and says my valve cover is cracked, need vanos solenoid, and other work to the tune of $4000.00. Oh and there's nothing wrong with the fan. I say I'll come get my car. Long story short, they charge me $350.00 for "diagnosis". Fixed nothing!!! Fan is still running way too loud and my husband will replace for me which I should have done in the first place and saved almost $400.00. I love my BMW and I HATE this dealership!

Awful incompetence and negligence. 1. When I was buying the car, I was told that it’s been serviced completely and all fluids have been changed. I decided to change the engine oil right away and, of course, it was pitch black( must have been put in at least a year ago). The power steering fluid was old and low, so the power steering pump was making the typical(for when the fluid is low) whistling noise at full lock. 2. The dealership offered the car registration to be done through them, which seemed a good idea. When I never received my registration(pre-paid for), I kept calling the person responsible for that, called Eddie, and he kept telling me, that the registration is about to be received any moment now. At the end, I called Eddie’s manager, who told me that the smog test, done at the dealership is expired, due to which registration cannot be issued. The manager also told me, that Eddie has stated, that he has never spoken with me, which happened at least 5 different times. I ended up being fined by the DMV 3. A couple of months later, my AC compressor had to be changed under warranty. In order for this to be done, the inspection sheet was required. Somehow the dealership had it lost and it took them a week to produce it. In the meantime my car was sitting at the BMW of Las Vegas dealership. Who knows how long would have taken, if I would have not kept calling the Henderson dealership about the inspection sheet. 4. There is an airbag recall supposed to be done on the car. After waiting more than a year for the part to become available, I received a letter stating that they have the part and an appointment can be scheduled. I called the dealership, the part availability was confirmed and an appointment was scheduled. Two days prior the appointment date I received a call and was informed, that it has to be rescheduled because the part isn’t available.

My car finally hits the 100,000 mile mark and the service light turns on. I schedule an appointment and drop off my car. Roberto calls me and says the car is ready for pick up and everything is good. Once I start the car, the chime sounds and the exterior light failure symbol lights up. I look on my service invoice diagnostics and there is no mention of any exterior light failure. How do you miss all these warnings? I can't believe BMW would service a car, then release it back to the customer with exterior lighting failure. I guess customer safety is not a concern.

I just bought a car from Eric Hunsaker and I had a terrific experience. I was prepared to have a long day at the dealership but Eric hooked me up! And I can't forget Kwasi Agyemang for helping me out as well. Both men where not only very nice but also extremely helpful! It really felt like they knew what I wanted and weren't trying to make another quick buck. I highly recommend asking for Eric Hunsaker when you go to BMW of Henderson, he will definitely take care of you. Thanks Eric and Kwasi!

My son found this car online. We came in and they gave him a great first time buying experience.

Thomas is one of the best salesmen I have met. He is not pushy and did not try to pressure me into buying. He simply stated facts, showed me the car and explained details. I would certainly recommend him to anyone interested in buying a car!

Great experience , very informative, made sure that as a customer I understood what was being done to my car today.

It was cool. I like the people

Terrible service, rescheduled multiple times, no update provided, do not return calls, past due because they are too busy. Do not reccomend this dealership. Thank you for the reply. Service was so bad I sold the car.

Much better than bmw Las vegas

Malissa is great @ coordinating our service needs. However, this last visit was for the airbag recall and we are quite disappointed, given that we received the letter from BMW to take our car in for airbag replacement and after Henderson dealership "verified" that we need the replacement, the airbag has to be ordered and we'll return for another appt 2-4 weeks from now!!! BMW could have & should have stocked dealerships w/ replacement airbags since THEY know after receiving their letter people would go in for replacements!! Sorry, but this time very inefficient in BMW's part.

Terrible service experience... never go to this dealer for service. I just moved to Henderson from San Diego where I've been servicing my cars at BMW of San Diego for years without any issues... I thought about driving my car all the way back to SD to get the service done but I thought I would give Henderson a try. I arrived slightly ahead of my appointment time. There was no one on the service drive to greet me like other BMW dealers that I've been to. After standing there for a while I realized I wasn't going to get any service just standing there. I walked inside to the area where the service advisors sits. The guy sitting at the desk closest to the door totally ignored... no "good morning, welcome..." nothing... I looked around and saw 3 service advisors all sitting at their desk typing away without a customer and yet they all continue to ignore me. I decided to walk back to my car when a young girl who looks no older than 12 greeted me and ask if I've been helped. I have her my name and she checked me in. I was told to go to the lounge to wait. By this time it was already 10 minutes past my appointment time. I sat there for another 30 minuets... finally that same young girl came by and ask "what's your name again??.." I was totally frustrated by his point and demanded because I was going to be late for work. She then said my service advisor Thomas Gierczic still has a customer ahead of me. Finally Thomas came and got me from the lounge... no smiles... seems grumpy. We talked about the service and signed the papers. Before leaving I asked him a question concerning the future service of my other BMW... he didn't have a good answer for me and promised to call me later in the day with an answer. Thomas never called... I returned to pick up my car at 0645pm. I went to look for Thomas but surprise surprise the entire service advisor crew has left for the day!!! Only the cashier was left. Typically... at any other BMW dealer a service advisor will make sure they stay around to explain the work that was performed on the car before taking you to check out... I still don't have an answer to the question that I posed to Thomas in the morning. I drove the short drive home... once in the garage I noticed the front right wheel had a fresh scratch on it... still had aluminum burrs on it!!! But I know calling them on it would just asking to be ignored again. If customer service is important to you... do not go to this dealer. I will take my business back to San Diego after his experience. To the managers of this dealer... you have a beautiful facility please work hard on your customer service to go with it. Greeting customers and a little smile can go a long way.

What an extraordinary experience! Chelsea, our sales consultant was very professional from the beginning to the end. Never felt like she was too pushy or like she just wanted to close the deal. Everyone at BMW Henderson was great and very professional.

Great guys to deal with, super professional and on top of it.

I recently purchased a used car from BMW of Henderson. Worst experience ever! I was lied to my face by a few of the managers from the service manager, sales manager and finance manager. Way too much to type, but I felt it is my responsibility to warn others. Go somewhere else, or if you must go here, do not believe a word they tell you. Let's see if I get the same BS automated response. It will start with saying "we apologize for your lackluster experience".....

Justin Sullivan has been awesome. From my first e mail inquiring about a car, to finalizing the details, he has been engaged—making sure everything is perfect. Justin is a topnotch sales professional very focused on great client service. The Team at BMW of Henderson is wonderful!

My experience at BMW of Henderson was outstanding. They were about to put me in my GLK 350 in my terms and exceeded my expectations with financing options. I would definitely recommend them to friends and family. As a matter of fact they also put my brother in a new car with same discounts they gave me. Way to Go BMW of Henderson!

Too bad you can't give negative stars. I have never had a worse experience with a dealer in my 60 years of owning a car. They have been servicing my car for the last 7 years and while their service has not been great I noticed significant degradation in the last 2 years. This year started out in February with a $830 charge to replace the 2 rear tires on my 2008 BMW 538i. It only took them a month to get the correct tires and 2 trips to the shop costing me about 5 hours of my time. The first time I sat in the waiting room for 2 hours to be told that they had the wrong tires and I would have to return for another appointment. In August, I needed to have the front 2 tires replaced . Guess what! They put the wrong tires on the car and after a bill for $760 they won't return my phone calls to correct their mistake. I am driving on the wrong tires for a month now and no help from anyone at BMW. I seriously recommend that anyone considering buying a car or getting service at BMW Henderson reconsider and look somewhere else.

This was one of the most professional experience I have ever had while making a vehicle purchase. Here's just a few reasons this purchase stood out to me: -They really took the time make sure I was satisfied with the vehicle selection. -That I knew every Bell and Whistle of the vehicle, so I could get the full appreciation of the vehicle. -They ensured I knew the reason why this was a purchase of a Machine not just your average vehicle. Thank you.

Gorgeous and relaxing showroom for starters! Staff is amazing! From the front desk to financing and everybody in between you feel like you are a top priority ! I have never dealt with such an honest and enjoyable car salesman . If you're in the market for a new or used car I would highly recommend seeing Justin Sullivan!!

My appointment for an oil change was at 8:30 am. The car was finished at 12:15 pm. I have no idea why it took so long nor was any explanation given. When I turned the keys over I was told it would take about 1.5 - 2 hours. The whole experience was disappointing. I have had my car serviced/repaired there previously and never had any problems. Not this time.

I met with sales agent who went over what I was looking for and they suggested different options to look at. It was a great experience because at no time did I feel pressure to buy a car and agent was patient when I was apprehensive. I recommend this dealership because everyone was friendly and knowledgeable

As all previous experiences with BMW of Henderson Service Department. Completely UNDERWELMED. Try not to use them for anything but Warranty / Recall service.

Timely greeting with preliminary papers and vehicle history ready

They all are very nice. I will send my friends there to buy cars.

The serviice job was good but they called and said it was ready when I got there I ended up waiting another 40 minutes to pick it up

From start to finish I would like to say it was a wonderful experience. It was the "after I drove the car off the lot" experience that had me uneasy. Don't get me wrong I am happy with my car but BMW dropped the ball on several things when it came to the car's condition. I loved that the salesman reassured me of the care that is put into a used car before it is sold and mentioned the 125 point inspection, that gave me peace of mind. Although when I got home I noticed my front headlight was out, my breaks were squeaky, and there was a knocking sound coming from the passenger side. (I should have noticed the knocking sound and breaks but it's hard to catch everything on a test drive) I called the sales rep about my concerns and he advised me to bring the car back. I purchased the car Thursday, brought it back Friday, Saturday morning I didn't hear any updates so I called just to be told that they fixed the headlight but weren't able to look at the other issues. The salesman suggested I leave the car and they can look at it on Monday. I appreciate BMW willing to fix the problems with the car, but I am NOT happy with the fact that I purchased the car Thursday just to drop it off and leave it Friday until who knows when. I was not ok with that so I decided to pick the car up and bring it back Monday. When I came back to drop it off on Monday they asked did I have a ride? After mentioning they would provide me with a loaner when I picked it up on Saturday. Keep in mind now this is the 4th time I've been back to BMW meaning I already had to find a ride 3 other times. The "after sale" experience has been a bunch of inconveniences that needed to be done. As I type this survey my car is in the shop being worked on and I'm hoping that it will be smooth sailing after the car is fixed and I pick it up.

Bill Elliott is so knowledgeable and helpful. He knows BMW and outstanding customer service. He is an old school professional and makes the customer experience as efficient and seamless as possible. I know he makes the BMW Henderson Service Department shine. I have always received the best service there and that is why I stay with BMW Henderson. Thanks a million, Bill and keep up the good work! ~ R. Collett

We are truly happy with our new car. they were so helpful in finding us a car we can be truly happy with. we definitely will recommend them to all family and friends. Thank you Smith family

The work was done to my satisfaction, and I could not have asked for more!

Feeling very frustrated with BMW of Henderson! Every department from sales to service has all males with poor people skills. They need a woman in charge quick or I'm calling Darcy Spears on KTNV Channel 13 Action News! Just cause I'm a woman I know when something's wrong...don't compromise my safety! I went in to have my brakes checked because I heard a noise. Had a service guy (Dave) tell me my car was safe to drive on the highway when he never tested the brakes. I asked him three times if he was sure the brakes were ok to drive long distance, he over talked me and dismissed me as if I was a paranoid woman. He also reprimanded me for having a different tire from the original. I drove 600 miles and on the way back I could hardly stop the car. When I went back to speak with the service manager he was somewhat helpful (Jo) but couldn't help himself to tell me my oil change was overdo. What a deflection from your service guy putting mine and my families life in jeopardy driving with unsafe brakes! This place is horrible! They just don't treat people with care, way too much testosterone and no one is genuine! I will be trading my car for another luxury brand where I can get luxury service! Only one person was helpful and that was Don former service guy now in sales. #unhappyBMWowner

It was great...customer service and facility, good service well.

Sampson was our salesman and he was a great person to work with. We enjoyed the experience and believe all of our interactions with BMW will be good ones. Everyone was nice and helpful.

It has been three days since I provided information to the dealership about repairs that were done to my car and I am still waiting for the manager to get back to me. I won't go into details until I hear from them and hopefully will be able to change the current rating. Not responding in a timely manner doesn't work for me. The service tech did but shuffled it off to the manager who has yet to respond.

Service is fantastic. The 2011 BMW 750 LI is very unreliable

The overall service experience was excellent!!! The reminders were very helpful. My service representative was very professional and courteous. The service department is the main reason I bought another BMW at this location!!

John at BMW Henderson went out of his way to ensure the installation of mounting brackets for a roof rack on our 2015 740Ld Xdrive was done on time and at the agreed upon costs. Kudos to the dealership for creating an atmosphere in which the staff are empowered to meet the customer needs.

AAA Just Awesome... many thanks for getting me back on the road timely...

Sales staff of BMW Henderson auto mall was very knowlegable about new and preowned BMW cars. He also explained the pros of leasing or buying. This convinced us leasing a 2017 X1. Paperworks , financing n car delivery were all done the same day. The BMW genious guys were very helpful in teaching us about using the features of our new car.

The guys (Allen & Darell) were super helpful after a not so great experience at BMW Las Vegas. They were very friendly and got me a great deal and seem to do well with me even though I'm not the easiest customer to deal with.

Great experience awesome sales staff Leslie was wonderful to work with great deal

I was interested in buying a car through them and will be when the time is right for me. I sent them an email and immediately got a response and a phone call. The salesman was very patient and understood what I had going on. He was very knowledgeable and gave great insight on the vehicles I was interested in. When the time comes I would definitely purchase a vehicle through them.

Wonderful and professional. Not pushy or agreesive like most dealers. Justin helped me to find the perfect car for my budget. His sales manager was equally awesome.

Roberto was my service manager and he provided superb service and follow up regarding my repair experience! However, the fuel tank leak was not resolved as a very strong odor of gasoline persisted after tank replacement. Roberto returned my message promptly and vowed to have the tank issue resolved as soon as possible. I had to go out of town on business and he assured me that when I return, they will resolve this problem. He did a great job to make me feel taken care of!

We went to Bmw to trade our car and Thomas greeted us kindly and spend hours to help us finding a right car for us

I bought my 320i a couple days ago and couldn't be happier! Justin S. was just awesome in helping me out with everything I needed to get into a new BMW. The rest of the staff was equally awesome in making a lasting impression for me. I would definitely recommend this dealership and Justin for anyone looking to get a new vehicle.

Everyone was professional and courtesy. Service was completed in a timely manner.

I wrote my thank you note and didnt hit the stars .

Service advisor is very professional. And take good care of their customers.

Excellent experience. Facility is first class and staff is responsive and friendly.

The salesperson Samson was excellent. No pressure, he had everything ready for us to sign when we arrived. All we had to do was test drive the car we choose from the internet stock. Finance was a breeze, and made us understand all our options.

Feri Fereidouni was the Client Advisor who helped me out purchasing a 2014 BMW 328i and she was so kind, helpful, and honest. This was my first time buying a car from a dealership and I was nervous and expecting to be pushed into buying something I didn't want. But Feri Fereidouni listened to me and took into account the type of car I wanted and the price I was going for and she showed me a lot of great cars. She was always very honest about their pros and cons, which I greatly appreciated. She introduced me to her Sales Manager, Darell Cox, who also was outstanding and took care of me also and made this a painless purchase experience. Everyone I met was really nice and friendly. I was fortunate enough to meet the General Manager, Dave Durill, before leaving in my beautiful BMW. Dave gave me his business card and told me to call him if I needed anything. Wow! From start to finish, this was a pleasant experience, one that I will tell everyone I know. Thank you BMW of Henderson, that was awesome!

Excellent, top notch, very professional team to deal with.

A terrific overall experience when I recently purchased my BMW. The service was excellent - from my initial online inquiry to final delivery. You can tell that this group has a focus on providing exceptional service, and it shows.

Amazing!!!!!! Lesley, Jason, Mike and Darell did an amazing job at getting me in the vehicle I wanted!

My salesperson, Justin Sullivan, had not only helped me with the lease of my first X6 in 2014, but was integral in the lease of my 2017 X6. The process was far more lengthy and challenging than it was in '14 because I did not want to make an emotional decision. He has worked with me for the last 6 months, contacting me regularly as to new program options, alternate ways of viewing the lease, trading my older X6, etc. Because of this, I do not only feel that I made a good choice, but the math enables me to know that I made a good choice.

DO NOT BUY HERE! THEY ILLEGALLY SELL CARS! On 3/25 I purchased a brand new $86K 2017 X5 50i. The very first day I owned the car i had an issue that I brought it back to the dealership to have them look at it. The Sales Manager Mike asks me... what did you do to the car, it was fine when I drove it last. After the car was in service for a week, with ZERO service paperwork given to me, i finally received it back to have yet another problem the same day after having it returned to me. I brought it to the Sahara dealership because I at this point I was concerned about Henderson. It was at that point that the Sahara dealership determined the car had MAJOR work done to it prior to me purchasing it, because it was wrecked 4 months prior. My wife ran a car fax to find out that 4 months before I purchased this "NEW" vehicle that it had been involved in a serious side swipe collision. NONE OF THIS INFORMATION WAS DISCLOSED TO ME!! This was supposed to be a safe car for my family which included my 8 month pregnant wife and my soon to be son. The dealership tried to cover up the accident and keep it off the books.. The GM is a piece of work as he will blatantly lie to your face and look upset because he is.. that he got caught. I tried to salvage my relationship with BMW, however the GM never returned my phone call as he promised. BMW Corp along with Autonation does not care about what happened to me here! DO NOT PURCHASE the '17 X5 50i, Stock #H0J84471!!!! RUN A CAR FAX AND YOU WILL SEE IT HAS HAD TWO OWNERS AND AN ACCIDENT!! Who thought you needed to run a carfax on a new car?!? Unfortunately this experience has caused me to never want to own another BMW again!

I just got a new 230i from BMW of Henderson. The service was great and the overall experience made getting a new car a pleasure. I would recommend Jeff Anderson, if anyone is in the process of looking for a new BMW.

As advertised, no pressure, upfront pricing, responsive. PERFECT!

No pressure with the purchase of Godzilla aka,.. Nissan GTR, and the staff were very helpful. My salesman Samson Dagel, continued involvement every step of the way including coming into BMW on his off day. The manager, Darrell Cox and the entire staff from sales to Finance; everyone went above and beyond with the purchase of the # 1 vehicle i've always had in mind ever since i could remember watching the 24 hour Lemans races as a child. The GTR won 19 consecutive races in Lemans, and 50 out of 50 races in the GT500 from 1991 to 1997.

Has a great experience buying my first BMW from BMW of Henderson. Samson was extremely helpful and there were no pushy sales tactics. The facilities were nice and up to date. Coffee machines and water available. I was asked several questions prior to looking at cars and they were able to nail down what I was looking for quickly. I love my new car and will continue to buy BMWs because of the car I recently got and the experience I had here. Thanks!

Made car buying with ease....buying car is no longer a tedious process. I was in and out in record time.

My experience with BMW of Henderson was great. I found the vehicle I wanted online, and my salesperson really helped to make it happen. It was a stress free, and hassle-free experience. The sales manager was very upfront with me about pricing, and was very accommodating.

Very professional staff. Pleasant buying experience. Just bought my latest BIMMER there last week. Ask for Chelsea Huang or Justin Sullivan.

The purchase experience was a smooth, painless process. Every aspect of the purchase was handled with courtesy and professionalism. It was quite different from a previous pirchase several years ago at this same dealership. I definitely would recommend this dealer to a friend.

Absolutely loved my experience. I can't thank you enough. Jeff and Michael were great. It is my first BMW and probably not my last. The financing was quick and efficient. And the money you gave me for my trade in was fair. Thank you for a pleasant experience.

I went to many dealerships in the past.This year I decided to get another car so I started cruising around to check dealerships for cars and I was stunned by the people I met at BMW OF HENDERSON.I seriously did not expect it.I dealt with many dealerships and I know how everything works. When I reached a sales representative Chelsea,she at the same moment started helping me out and doing excellent costumer service by offering me many options and showing me cars by pulling them at the front door then I met Darell Cox and such people are born like once in 4 billion years ,yes exactly just One time for the whole history of our planet.Darell is the most kind,generous,friendly,honest,trustworthy person and I can go on because it will never end.Believe me I worked at the best nightclub for many years and I know what the excellent costumer service is. Darell and Chelsea are the most kind and professional people I have ever met.Only because of YOU guys I will continue purchasing cars from BMW .Honestly Thank You very much for your EXCELLENT COSTUMER SERVICE.I will recommend you to every my friend and colleague.

I looked at different cars at different dealerships. I ended up buying a BMW at BMW of Henderson. I liked the car and the people at the dealership so much that I returned and bought another car for my wife a week later.

Chelsea helped put me in a fantastic 2014 Kia Optima; she was wonderful to deal with. After deciding to make the purchase I then had to speak with Michael in financing WHO WAS SO INCREDIBLY HELPFUL! He helped to get me a lower an interest rate and was so friendly and professional! The whole team over there did such a great job. I am a very happy customer

Thomas Stakleff worked well for me at BMW Henderson, NV. He was good and kind to help me.

My husband and I went into the Henderson location to shop for an X series. When we first walked into the building, we were happily greeted by Pat who introduced us to Samson. Throughout our time with Samson, he was knowledgable and took his time to get us the best deal. However, financing was time consuming as we had to make multiple trips back for missing signatures and corrections. Nonetheless, Pat, Samson, and Jason are a great team to work with. I recommend the Henderson team to help you with your buying needs.

Chelsea was amazing. Service was great. Would definitely do business again.

Dropped off 1-series BMW for oil change the beginning of Feb 2017. It was still covered under warranty so did not have to pay for the maintenance. During the week after, the car started to leak oil and it made a mess in my garage. I could not get the oil stains off of my garage floor. Called BMW dealer in Henderson and they stated to bring by the next weekend. The service guy Bill was great about getting my car in and out, but found out that the mechanics did not properly tighten the drain plug after they did the oil change. Their mistake caused a huge inconvenience for me and I was not a happy customer. I hope the Service Manager is able to prevent these issues from ever happening again.

Everything was very good for my buying experience, except the MINOR fact that they could use some availability of food/snacks somewhere near the waiting area (unless I failed to see it?) because it's not uncommon to be at the dealership for quite a while, whether for maintenance or purchasing.

Absolutely love everyone at this location, this is our 5th BMW from this dealership and we wouldn't go anywhere else!

I hate going to dealers to get a car it's alway a long drawn or expiriance, but lesly made the time go fast

Bought a car from Kwasi at Henderson BMW. I'd been researching the car I wanted for almost 3 months prior. Kwasi was very easy to work with made the purchase very smooth. Very happy.

This was the most pleasurable car buying experience that my wife and I have ever had. We have bought multiple cars from BMW of Henderson and it is always a great experience. I would highly recommend this dealership because the people are extremely nice, polite, friendly and they know what they are experts at what they do which makes the entire process seamless and stress free.

Amazing staff. Great and smooth car buying experience.

Justin treated us like family!! very happy with our purchase!

Great service, easy to deal with, and accommodating. Also, great value for the BMW 740Li.

Leading up to & during the buying process, salesperson Faranak Fereidouni was quick to help and reply to questions. But once money exchanged hands, I was forgotten and ignored very quickly. I never received everything that was agreed upon during the buying process. After a few text messages that were ignored, I realized I was not valued and gave up. A word of caution to others: do not sign anything or give any money until you get EVERYTHING you agree upon.

Everyone at BWW Henderson was very helpful, professional, and knowledgeable during the whole process. Our sales rep was even so kind as to watch our 20,month old daughter while we did some paperwork. Very smooth process and we even got a genius to deliver our cars and go over it with us.

EXCELLENT . JEFF ANDERSON WAS VERY PLEASANT, COURTEOUS & HELPFUL. I WOULD WANT HIM FOR MY SALES PERSON FOR MY NEXT CAR. I WOOULD GIVE HIM A 10!

I come to purchase a vehicle and wait 45 minutes for a specific car, Grand Coupe M6. Was waiting for it for 30 minutes. It comes out, 2 door convertible? So then another 15 minutes of me trying to be convinced of how I should get this vehicle while my family sits in the cold? Definitely not accommodating. A huge waste of time for something that wasn't even necessary. Please shred all my information and don't bother contacting me. I tried to avoid going elsewhere to avoid this type of service. Took a gamble and lost!

Great experience from start to finish. I thought the price was outstanding..bought certified pre owned. Yalin was great to work with. I actually purchased there because 3 of my friends recently did, and they said the same thing. New car interest rates for certified pre owned for qualified applicants too.

Alright peeps...if you are looking to buy a BMW or need service for you current BMW and you are in Las Vegas when you do...DO NOT go to @BMWofHenderson!!!! The only person I can say is a decent person is the gentleman working the parts counter. Other than that if you are wanting shit service and people who lie and cheat you out of every dollar they can...this is the place to go! The other BMW dealership here is not much better...but if you are in need of repairs right away go there!

Unfortunately, I had a VERY BAD EXPERIENCE that lasted three weeks and took my happiness of buying a car from them. I'm just starting to "Like" my car again. But I would never go to this dealership nor recommend them to even my worst enemy. Horrible horrible experience.

Absolutely fantastic Justin sullivan made buying the car a pleasure.

Just bought my first BMW and couldn't be happier with the sales and service team

I had been looking for a fairly new BMW X5 for awhile. I wanted a space gray metallic with a black interior. Trying to find that combination in a newer car, with low mileage, wasn't as easy as you'd think. My husband found what we were looking for at BMW of Henderson. The car was a 2016 and had less than 11,000 miles on it, since it had been a demo. We live in the Long Beach area of California. Since we wanted to use my 2009 BMW 535i as a trade-in, we decided to drive to Henderson, trade in my old car and drive my new 2016 X5 back. Kwasi Agyemang, the Internet Sales Manager, worked with us every step of the way. We sent him our information so he could get the paperwork started. He had most of the paperwork ready for us when we arrived. After our test drive, we finished up the financial paperwork with the Finance Manager, David. He was very helpful without being pushy. Kwasi had Manny come out from service to help us with a small issue. Manny couldn't have been nicer or more professional. Once we completed everything, Aaron B, the BMW genius, worked with us to make sure we understood how the electronics worked. He was patient and he made two new furry friends, as the entire time he was explaining the systems, he was petting our two dogs who had accompanied us on our trip to Henderson. We highly recommend everyone we worked with. Kwasi and his co-workers made our car sale a relatively painless process. He even emailed us afterward to make sure we were happy. We are very happy customers!!

Just bought my second BMW. My first one was in Belgium 25 years ago. I m very happy with my new one and with the service provided by BMW Henderson so far. Very friendly, professional. Thanks to Michael Spelleri and the team.

Just bought my 5th BMW from BMW Henderson. same friendly service and above and beyond help from the team there. Daryl N and Darrell C looked after us really well and kept the dealership open to 11pm to complete the purchase with nothing but smiles. They gave us a great deal and we didn't have to push too hard to get it, our loyalty definitely helped in that regard as well though. Aaron B. the tech genius was fantastic as well and stayed back even after the doors had closed, working with me in the car park past midnight to make sure I knew the car's controls perfectly. Don, in service, is a champion as well. This is the first time I've felt happy to make a trip to a car dealership as I always get a warm and genuine welcome as does my wife and daughter. Not your typical car showroom, I'm super impressed, they are decent guys.

The whole experience was great, if I had any criticism was that the upgraded protection sales person was a bit pushy. But overall very quick and easy experience

Friendly, knowledgeable, low key no-pressure state of the art dealership. Makes car buying fun and informative. Oh, did I mention selection and reputation? One of the finest products represented by professionals. Big shout out to Michael Spelleri for his excellent service!

Do not buy from here. Worst service I have ever encountered. After 6 weeks unreturned calls and emails, I still don't have DMW paperwork and have spent countless hours trying to track down, never a manual I was promised by the GENERAL MANAGER, or final finance docs. VERY POOR SERVICE, typical cars sales - all talk no follow through.

I got a great car and a great deal. The process was relatively simple and straightforward. Pretty low-key. I would have no qualms about shopping here again based on my experience.

Experienced a smooth and very professional purchase with David Bagheri at BMW of Henderson. Sales manager and finance manager were very professional and easy to work with. Great team!

This is the first and the last time I will do business with this place, my credit was excellent, and they have fulled my credit in 4 times and in 3 different days,Please stop fulling my credit, what are trying to do? Do you want to destroy my credit? You guys are not very professional?

Darryl and The team at BMW Henderson did a phenomenal job finding me the perfect car for me! They went above and beyond to making sure I got the best deal with out being over bearing or pushy. Definitely a customer for LIFE!

I'm not going to get into everything because it is to much. We had our steering angle sensor replaced just over a year ago because some lights were coming on. We drove it for almost a year and the same lights came back on so we call BMW of Henderson and they said to bring it in and it will be under warranty if it is the steering angle sensor. When we got there they scanned it, drove it and said they need to recalibrate it and it still had a problem. Now there saying it needs an alignment, I said if the alignment doesn't fix it I'm not paying for it because the alignment seems good to me, they said ok. So we scheduled for an alignment. We went back in and had the alignment done and they said it was the steering angle sensor, so we said great it's warranty and our service guy (THE ASSISTANT MANAGER) started to back step on what he had just said and now their trying to come up with any other problem to not have it warranty. We did not have to pay for the alignment but they did not give us our scan fee back like they said they would. We made another appointment to have them fix it and the alignment because it pulls to the right now and was fine before they touched it, but now their saying my tie rods are bad (rusted) and they forgot to tell us that last time. Last time they said it should fix the problem have a nice day. I looked and the tie rods are not rusted. I will never go there again. There is more to this horrible service center but I'm tired of typing. They are very dishonest. Go somewhere else they are not helpful here. I'm very upset, this will not end here.

We had a great buying experience here at BMW of Henderson. Kwasi Agyemang was our sales associate and really helped us get the car we were looking for. He was very professional and friendly. Couldn't ask for a better salesman. We will definitely be coming back for future business.

Great customer service. I was helped by Justin and he was very professional I would refer my friends to him.

Excellent service. They treat you right here. They always make your visit enjoyable.Thank you,Jeff so so much again.You are the best.

Just leased a 2017 BMW 750i from BMW of Henderson. Compared to the Mercedes S550 and the Audi A8 Sport, this car stood heads above the competition in terms of initial quality, drive, content and overall feel of the car. It's a technology powerhouse! Also, this was my first time working with this dealership, and I must admit they have made it an absolute pleasure so far. Of the dozens of cars that I have leased or purchased, this ranks among one of the best experiences.

Very pleasant experience. Very informative, no pressure sales staff.

My Service Advisor is better than your Service Advisor. Both car in at 8am and both cars out by 10am Big ups to Don...

Justin Sullivan is the man to go to if you go to BMW. He's fun while showing you around and you don't feel any pressure. Outstanding service from the rest of the staff as well. Love my car thank you Justin and BMW

Buying a new home is supposed to be a wonderful experience and I did that just 1 year ago. Let me tell you that experience was not desirable. Justin and the rest of the BMW Team were AWESOME and made this typical knuckle biting transaction to be the BEST experience I have ever had in making a car purchase! From the moment I walked in the door to me driving off in my beautiful new car! Visit them if you want this experience.

A very pleasant experience from beginning to end at BMW Henderson! Our sales advisor David warmly met our family and took time to introduce himself to not only my wife and I but also our three young children . He was very hospitable and professional the entire time. Paperwork with our finance consultant Al was a joy as well. I recommend this dealership to any who are considering buying a BMW or other used vehicle to check here first . My thanks again to this great staff of people !

Everyone I dealt with was super nice and helpful. Made my car buying experience a pleasure!

My first time to have a BMW car... The service of my agent is excellent! I got my X5 same day I walked in...

We were looking for a car for my wife and she has always wanted a 535I so we went to Henderson BMW to take a look and see what we could find. After exhausting the search of the inventory at the lot we did find one that met her expectations and were a little bit disappointed. We talked with the sales representative and we were ready to search elsewhere when Eric Ziegenbein/General Manager got involved and asked for us to give them a chance to find something for her to look at. After a couple of days we were in line to purchase a 2014 BMW 535I that met most of her wants but was still not exceptable. Eric and Brian the sales person went well beyond what would be expected to for a used car purchase, they were highly professional and above all else understanding to my wifes needs and expectations. When all was done the transaction was completed and my wife is extremely happy. I can not say enough thanks to both Eric and Brian for their patience and understaning. This has been by far the most pleasurable experience we have had in purchasing a vehicle. Once again thanks BMW and expecially Eric and Brian.

Thank you Justin and Steven. It was a quick easy purchase.

no option to leave feedback other than a review; however, please notify your employees they ought not to park in the parking lot of jolly beans café whilst patron-ing the ez-pawn next door. thank you! the best of days to you!

I walked into Henderson BMW and was pleasantly surprised I could walk around and look at the floor models at my leisure. Leslie was great and I had a great buying experience. I got an X3 with all the features and interior/exterior color I wanted. Couldn't be happier! If there is one thing, it did take a while to see the finance manager and finish paperwork. But when it was my turn I could understand why. There is a lot of information to review and sign.

I am originally from the san Francisco Bay Area Had a very bad experience @ BMW of San Rafael, & since Vegas is a second home, I went to Henderson BMW, ordered my 2016 M4 thru Chris Avianeda, what an amazing experience, THANKS Chris!!

The experience was so smooth and not stressful. Everyone was helpful and kind.

BMW Of Henderson did RIGHT by ME ! Now driving a beautiful 2012 Hyundai Sonata. They did what I asked for. Where "up front" with presenting me a price, didn't play "any games" like I experienced at other dealerships. So they lost out and a win win situation for BMW and myself. Car was ready and I drove away the same day !

BMW of Henderson was able to trade in my other vehicle and pass it on to a second party making the purchase possible. They went out of their way to accommodate my needs. Kwasi was friendly and easy to deal with. Thank you all,

The buying process started over email, and all my paperwork was ready once I arrived. It made the buying process much easier and faster.

The overall experience was excellent and it was all because I got lucky enough to negotiate my new car with Feri Fereidouni. The lower scores for customer service was due to there not being enough staff to prepare my car to take off the lot, after six hours negotiating and filling out paperwork the wait was brutal.

The process was efficient and hassle free. I found what I want. Asked the price and lowest price and received it. Flew to Las Vegas, inspected the vehicle, signed the paperwork, and drove it home to New Orleans.

great felt attention and service were top rate. I felt like what I was concerned with was important and considered- recommend to anyone looking for a quality BMW to go to Henderson and meet with the team at Desert BMW!!! Thanks Chris!!!

Just leased a 2016 BMW I3 REX. It was a great experience from start to finish.

Nice car! Enjoyed the test drives! BMW cars are very good cars.

Excellent service and friendly staff members, Chelsea helped me with all my needs and questions when I purchased my vehicle and if you ever need to get your car serviced, make sure you go to Daniel and you will be well taken care of. When I'm ready to buy another BMW I will definitely go back there

Great customer service. Fast and easy process. Very professional and caring.

I was told by a friend what a deal I would get at BMW of Henderson since he has bought so many cars from them so we went . not so crazy about the deal I got on the 4X but they took there time to explain the process to me to give me peace of mind and they have been very nice and they have been very helpful when I need them to explain the car features and many other things I go in for !

We just bought another Bmw from the Henderson dealership & just a few comments about the place & some of the people that have been taking care of us. First the GM is really awesome. Then you have Mr Jason the sales manager. He just knows what you want & hassle free. Then there are two genius people Ashlee & Aaron. We couldn't figure anything out about some of the features & they were really great with our problems. A big thank you to Chris who handled all of our paperwork & getting us through the stuff we were able to get things done quick. The dealership is so awesome they always remember who you are & never forget you.

Great buying experience, no hassle, met all commitments, good inventory to look at prior to ordering a car and had the car ready earlier than promised.

Faranak Fereidouni was our salesperson and we couldn't be more happier. Excellent customer service, I even called her when I was having some technical difficulty with my car.

We were looking for a used vehicle. Saw something we liked and Kwasi was there to help make it happen. Plain and simple, not a stressed filled drawn out process. Thank you Kwasi, we will be back.

Usually buying a car is like going to the dentist for most people, lots of stress....But I hooked up with Bruce Emens at BMW at Henderson and everything went very smooth. Hard to believe isn't it? Bruce is knowledgeable about the product he sells, patient because I must of looked at 5-6 cars, answered all my questions, fulfilled all promises and most of all I felt I was treated fairly. You can't do or get any better then that. Very good experience.

I was looking to purchase a pre owned Volkswagen Touareg which are not easy to find with the help of the internet manager at Henderson BMW I have the vehicle I wanted at a good price. The customer service I received has been excellent!

If there was 0 star option this is what this dealer would get. My nightmare began after getting the car delivered from this dealer. I asked that they be careful with my car and the initial promises were all good and they'll take care of it. I received the car and the bottom bumper was scratched and neither the dealer nor the shipping company they used took responsibility for the damage even though they all promised they'll get it taken care of. Then comes the paperwork, they were behind on getting their registration paperwork to my local DMV and after 2 months finally get it through and because of that I was charged with 400 in late penalties in getting my car registered and not including the temporary tags I had to pay for so I can drive the car in Texas. None of them will return your phone calls and you'd be lucky to get a hold of them, including all the managers. The finance manager promised to pay for my temporary tags and I received nothing. I would not recommend buying from them if you're out of state and good luck after the purchase, they're quick and grabbing your money but the service is horrible. This is one of the reasons why I will never own a BMW.

Had a fine experience working with Justin Sullivan. Purchased a certified pre-owned BMW 750i using the on-line services provided by BMW of Henderson. The process was simple, Justin was organized, professional and on-time. He has great interpersonal skills and sees to an excellent overall experience. This is the second car I've purchased from this dealership....and experience number two was even better than the first. Thanks to Justin, Jason in Finance, and Alex (BMW Genius).

Bmw Henderson Nevada. Excellent staff. Brian and Justin were superb. And kudos to the young man who detailed my car. Nice job.

Kwasi Agyemang was an awesome salesman! He was very accommodating and went above and beyond! He is definitely 5 star service all the way around! Thank you Kwasi, I love my 328i! I will be sending all my friends to you for their next purchase.

Salesperson was extremely helpful, pointing us to a car a little bit more expensive, but WELL worth it. We explained our credit needs and "Al" made sure we could do what needed to happen. This is an experience that called for a leap of faith on both parties and I am thankful to Chelsie and Al for their attention to our needs.

I just want to say that my latest car buying experience could not have been easier. That's usually hard to say when it comes to purchasing a car. However, I can't say how thrilled I was at the ease of the entire process. Kudos to everyone involved!

Once I decided to buy, I was out the door in about an hour with no pressure to buy add-ons. When I got home, I couldn't find a second key and the dealer offered to purchase a replacement.

Went in after golf and had to wait and wait for finance guy. It was 12:36 when I finished. Next morning, I saw a large piece of molding missing from seat. Back to Henderson and got molding. Back home I saw there were no floor mats - back to Henderson and got mats. They were to wash the car, but its very dirty. They need a checklist or something.

our car lease was ending, and the process of purchasing a new lease on a BMW x 4 was wonderful.

The dealer was very friendly and curteous. She helped me find the best deal and the right car for me.

My Salesman, Johnathan S. Wellman, Showed knowledge of his products and enthusiasm, while working with me. And best of all, Mr. Wellman was able to say both parties were happy with the deal. It was a pleasure to work with a professional.

I purchased a used BMW 528i on 1/8/16. Soon after I had a few problems. I made an appointment to have the problems resolved a month later (2/9/16). The service department was awful. Even though I had purchased an extended warranty AND had a 60 day warranty they would not even look at the car. They said to come back in 45 days. I asked to see the service manager. A man was brought to me and I assumed he was the serviced manager. Later I found out he was not. And it’s a good thing since this guy had no customer service skills what so ever. I walked out swearing to never return. That incident and the following phone conversations told me that this was not a good dealership. I was so frustrated that I traded the car 6 weeks after I bought it. After trading the car I promptly cancelled the $3400 extended warranty. After a call to the warranty provider I found out that I was eligible for a 96% refund minus a $50 cancellation fee. The contract company processed the cancellation and sent it back to BMW of Henderson to issue the refund check. A month has gone by. Numerous phone calls have been made to the finance manager (David) but have not been returned. I finally got in touch with him. He stated that they would refund the full amount of the warranty and the check would be cut in the next few days. I asked him to send it via USPS. That was over 2 weeks ago and no check has arrived. I Opened a BBB case. The dealer has 2 weeks to respond. It’s 4/13 and I am Still waiting for the refund that has been in their hands for over a month.. Bottom Line… AVOID THIS DEALER They will tell you anything and not follow through.

This was my first experience stepping into the foreign vehicle world. I heard many horror stories, many great stories, but I had to take the leap myself. I must say Shane & AL made my experience perfect!!! I knew what I wanted, they made it happen! I didn't step into this not knowing what comes with the costs, and challenges that come with these cars, so all I can say is "Let's ride"... Thanks again Shane, Al, & Eduardo

Everyone was helpful, great buying experience. Ashley helped with technical info on car very knowledgeable.

Our salesperson Justin Sullivan was great. He helped us buy our 2016 Bmw.

Just leased 2016 M3 from Henderson BMW, my 3rd M3 and 4th BMW 3 series. Had a wonderful experience. Chris Avianeda assisted me with the purchase and did a fabulous job. I highly recommend him in general as he is very knowledgeable, helpful and organized. I ordered mine and he kept me apprised throughout the several month process. In particular his personal experience and enthusiasm with high performance motoring really help guide me in making the right choices for my purchase. The end result is an amazing new M3 personalized to my exact specifications. Jason Brewis the finance guy was also great and made a tedious process almost tolerable. I couldn't be more pleased.

I bought my new 2016 4 series from BMW in Henderson and had such a wonderful experience from beginning to end. Chris Avianeda was amazing and helped me for a month prior to deciding that bmw was for me. He was very kind and patient with me and answered all questions to entirety. The management team was very nice to work with and were fair in terms of my trade in. I didn't feel haggled or taken advantage of, I felt the whole team was trustworthy. It was a smooth process and defiantly recommend BMW of Henderson if your in the process of car shopping.

Best stuff,best dealer in town.clean cars,good dealer to deal with.

Bruce Emens gave us the best car buying expericnce we have EVER had. AutoNation is very lucky to have him on their staff!

I initially by my certified pre owned Bmw 750li from BMW of henderson. Initially it worked well then some problem lights came on. Eric, the manager of the facility went out of his way to get me into a newer/better car without the hassle. Great to see a service stand behind their product. My sales person Kwais was also great.

I bought a 750i the services we receive with the car buying was on believable amazing, we did not fill pressure, I would recommend the Bmw Henderson team to any one especially to my friends..

Luis from pre-owned service department really took care of me! Those 4 stars are because you have an awesome employee. From beginning to end he explained everything, fixed it and made sure I tested everything before I left the lot. Thank you Luis!!!

I been a return customer for years and I have always been satisfied the service I have received

Dropped my car off at 7am for oil change. Stated i needed it back by 9am for trip to AZ. Came back at 9am car was not even started on yet. This is second time this has happened to me here. Now i have wasted time and now running late to AZ. Time to find new place.

Steven was awesome along with everyone else . thank you guys we love our car!!

Man they had every car I wanted for the price I wanted, the Notes are fantastic I'm going to them first. Hopefully I'll quality tired of searching for these prices finally found them so this is who I'll be buying my new or used car from soon

The post sales service by Lesley Schmitt (sales person) was fantastic! She is the person who took over as my sales contact, as our first salesperson left the company. She will get a rating of 12 Stars if it goes above 10. I also really appreciate the effort the dealer made in obtaining a manual shift car and not trying to tell me I needed something else.

My initial contact was via the internet and the process with Kwasi Agyemang was professional, fast and hassle free. Kwasi negotiated the deal I needed to fit my budget and provided excellent customer service. Definitely contact him with your inquiry. He knows the product and will do what is necessary to earn your business.

Really had a great experience with the BMW Henderson team. From their timely internet inquiry response to working the deal. It was hassle-free and just the kind of customer experience I was hoping for from BMW.

Love this dealership. They were very easy to work with and we felt no pressure. Great experience all around.

I began my search online and filled in the information for a meeting with a Representative on a Saturday night. Within 10 minutes someone contacted me via email and phone. He sent additional links to prefilled financial information. He stated he would have the car I was looking at up front and cleaned up for our meeting and he did. Chris is very enthusiastic about BMW and very knowledgeable. He was laid back and willing to show me other vehicles and we went on a test drive and he explained features during the drive. Great experience with Chris..thank you. Filling out some of the information online for my trade in was also helpful. Chris was always quick to respond and was familiar with the entire process and what I would need to complete for paperwork and emailed me mostly everything ahead of time to save time at the dealership.

After we showed an interest in a BMW we contacted them online. The salesman kept in contact with us, but was never pushy. When we decided on the exact car we were interested in we contacted the salesman. In no time we became proud owners of a BMW. The experience was absolutely wonderful and our Salesman was the best.

I purchased my BMW recently from BMW of Henderson. I was pleasantly surprised by the professional, courteous staff at the dealership. Everyone I spoke to was accommodating and attentive to my needs. I purchased the vehicle through Justin Sullivan, who is the internet sales manager. He is an excellent sales manager and I would highly recommend that you contact him directly. I purchased a BMW, but they have a nice selection of other pre-owned vehicles. I am very happy with my final price on my vehicle and the follow-up service has been tremendous. They have definitely earned my business in the future.

This was my very first car-buying experience and it was nothing like what I've been told. I went into the dealership with my gloves on and fists up because of all the horror stories I've been told about buying a used car. Justin is in charge of internet sales and he was such a pleasure to work with. He called often to check up and see how my decision was going, but even while in the store, I never felt stressed our pressured to buy. I bought my car over a week ago and he called just to check in a see if I was still happy with my purchase. Even after his "job" was done, he cared enough to follow up with me. I would recommend him to anyone in the market for a new car and would purchase again from him and his dealership in a heartbeat.

My wife and I came to the dealership in the evening hours, unscheduled to take our brand new X6 home, giving a very short notice to them. In spite of this we had a very pleasant experience. During our brief waiting time we were constantly entertained, the paperwork was smooth and effortless. Our new car was perfectly prepared for the delivery and was introduced to us in an unhurried, very professional manner. Also the dealership has been completely remodeled, and perfectly matches the brand quality. We highly recommend this place for anyone to buy a BMW

I bought an older Mazda 3 over at the BMW Dealership. The car was in really great shape, and I'm really happy with it. I really appreciated the good service that I received. Steven Ramos was a really genuine and friendly guy, and I enjoyed working with him. I highly recommend going to Steven, because he will treat you right.

Staff was great. My sales person Chelsea was exceptional and would recommend everyone to her.

Kwasi and the BMW staff were beyond accommodating. They worked some magic in order to get us in the BMW that we wanted. Everybody that works here truly cares for this customers. My wife and I would definitely recommend this dealership to family and friends.

I traded my 2015 BMW for a 2016 M 235i. Problem is, I wanted a manual which is very rare these days. Kwasi was able to find one in Florida and get it shipped here to Vegas. It took a while but now I have the car I wanted.

Sales Dept was great. Kwasi was awesome! Found just what I asked for.

Justin Sullivan is a very professional salesperson. Fun experience buying the color yellow Hummer H 2 I was looking for. Thank you!

I've bee leasing my car at BMW of Henderson from the pass 9 years, and as always the service that they have provided me have been amazing.

Our Client Advisor, Ms. Chelsea Huang, was very professional and efficient. All three personnel that we interacted with, namely Mr. Al Smith, Mr. David Archambeault, and of course, Ms. Chelsea Huang were very helpful and professional. They made the whole process totally painless.

Overall a good experience. Friendly staff and easy transaction

Justin Sullivan BMW of Valley Automall auto show drive salesman is very proactive professional. Very sense of urgent. Respond back to my call in a timely manner.

Great experience. The easiest I have ever bought a car !!!!!!!!!!!!!!!!!!! Michael was GREAT.

I recently went from a Lexus to a BMW 3 series. I was treated so well by all the staff. I had a loan approved through my credit union and the BMW financing was a better deal, I couldn't believe how well they worked with me to get a great price for the car and good fair financing. The staff were excellent! Was the easiest, low hassle purchase I've ever made.

BUYER BEWARE! Its been two months and my financing still hasn't been settled AND I WENT IN WITH MY OWN BANK LOAN!! Jason added the warranty when I told him to take it off the contract. Found out otherwise when I received easy care cards in the mail. When I try to call the dealership I get voicemail, the run around or hung up on. These people are the worst of the worst! My worst nightmare come true. These people are just out to rob you.

Very happy with everyone during my latest car purchase. Great dealership.

Had the best experience at bmw with my first car purchase, Justin was the best! He made it clear he was going to get me the car I want and at a deal! I felt so welcomed and they made sure all my needs were meet!

Great experience< also great customer service. they will work with you on the prices of the vehicle.

Super great service that made my purchase enjoyable.

Wasn't the best experience. Make sure you are knowledgeable because they will try and take advantage of you. Got my 2006 Nissan Altima from them after about $3,000 in repairs it finally runs like a champ.

Justin S. quickly determined our needs and responded to our e-mail questions on the resale car we saw on the internet. Once we arrived to test drive the car, Justin delivered all that we desired and more during the sale process. BTW - there was no hard sell on extended warranties and all costs were disclosed upfront. When we returned a few days later with a problem, it was resolved quickly with Justin's direct help., We recommend you take your new or used car business here first, and ask for Justin!

I went in to this dealership with my own financing and these jokers STILL have not completed my loan on their end! (Practically two MONTHS later.) They lure you in by being very attentive .. AT FIRST. Then the nightmare begins. My loan officer at my bank had to call BMW's finance manager because they were giving me inaccurate information. My calls were avoided or not dealt with properly, I have been given the run around since day one. What could have been an easy and smooth purchase turned into a total nightmare. I wouldn't recommend these guys to my worst enemies! These are the people who give car dealerships a bad name!

Marco is always extremely helpful and professional. My only concern is that my cars was serviced 3 weeks before and the latest problem was not detected. Two major repairs in one month seems out of the norm!!!

Purchased a 5 series certified 2012. The whole experience was one of the best I've ever had. The service, customer attention, flexibility, etc.... One of a kind..

All smith was very professional, and no pressure at all. A true professional!!

I recommend this dealership, great service, !!!!!

Just purchased an 08 Lancer from Alexandria Brooks and Jason Hulse excellent experience and great customer service Ali had the paperwork and car delivered to my office!

I feel like everyone has different experiences.. but I always feel nice & welcome when I come to the dealership. Just wish you guys had more to offer while we wait for cars to get out of the service area. It gets a little boring, there's not much to do but just stand around, it's kind of hard. But still cool anyways! :)

Beware, one of the worst car buying experiences I have ever had in my 40 years. Do not use the Internet buying service Christopher Averado was horrible. The sales manager is incompetent. And the general manager is an idiot. He will placate you and is just down right rude. And I have been waiting for 2 months to have Bmw national to contact me. On a brighter note if you ever need service ask for JIM. He was amazing.

I had the best experience with Feri Fereidouni at BMW. She was friendly, thorough, and made the buying process easy for me. Her manager, Eric, was incredibly helpful and full of life. I am looking forward to going back for my next car. Thank you everyone!

Very professional and the wait was not bad at all. Al made sure I left the lot with the 2013 335i. Financial team is excellent! Very pleased to be in the bmw family!

Went there for a test drive..Ok..it was all good at that point..Friendly..smooth talk..Promises for 100% satisfaction.. When i set down to negotiate..Omg..so much hustle..and pressure to "do business"..(I'll not share the details here..cause its emberrasing for them..)I was very disappointed trying to negotiate a deal..I felt really uncomfortable,so I left..

Outstanding. Ali was attentive and thorough and spent time getting to know what was important to me the customer and that was reassuring and made the experience pleasant and easy.

My wife and I were looking for a replacement vehicle. We stopped at the BMW of Henderson lot, because we saw a vehicle on the internet we were interested in. I hate to go to car lots because you feel like a piece of raw meat, which has just been thrown into an animial pit, with all the salesmen all over you, I know they have to make a living too. We didn't get this treatment at BMW were were allowed to stroll around the lot looking at vehicles without being overrun with salespeople. We found a vehicle we were interested in and went and found a salesperson ourselves. Alexandria Brooks assisted us and she was great from the start, not overberring, very helpful, Alexandria went out of her way finding us a vehicle, even to the extent of looking online and going to another car lot to bring a vehicle to us. We can't say enough about the great experience we had with BMW of Henderson, we would definitely purchase there again.

We had gone to another local BMW dealer and did not get helped at all until we were walking off the lot. But at BMW Henderson as soon as we got out of our vehicle we were greeted by the nicest friendliest man Leland. We told him what we were looking for and he immediately showed us the X3 model we were looking for. We test drove it and were treated with the utmost dignity and respect. No high pressure and the manager gave us a great deal on our trade in. We bought the car 4 days ago and I am in love with it! I would definitely buy another vehicle from BMW OF Henderson again.

BMW Of Henderson is one of the best dealerships I have ever been to the staff is amazing and I had the most wonderful experience with Justin Sullivan he's the best sales person I have ever dealt with. I highly recommend going and seeing him he got me an amazing deal

The whole experience was quick and easy. The dealership rocked!!!! -Brad

I just bought a BMW 335i and couldn't be happier. Bruce was great! From start to finish he was attentive. He made sure I was taken care of and that I was comfortable. Darrel was great with assisting in the buying process. Marco in service was exceptionally friendly and helpful as I had to have the windows tinted. Overall a very good experience at BMW of Henderson.

Eric the manager and Rose the Sales Rep were awesome and easy to work with.

Rude from the top to the bottom. The torn up showroom is awful. The cars are great but service is awful. I have never been treated worse and screamed at on the phone from the GM and I am the customer. Buy American or Mercedes or anywhere else. Too bad because the cars are great. But then again some are not made in Europe anymore anyway. In LA they give you cappuccino and luxury treatment here they tell you to take a hike. They probably will delete this anyway.

We went there looking at a used 2011 Lexus. Instead we left in a brand new 2015 328i series BMW. Al was really down to earth and easy to work with. I really appreciate how important their customer satisfaction is to them.

On 8/28/2014 I purchased A 2009 Nissan Maxima from Auto Nation BMW of Henderson. Upon sitting in the car to begin my test drive the back seat cover and upper portion of the seat popped open and was broken. I was assured by my sales representative (AL Smith) this issue would be fixed before purchase. The car was taken to the service area to be repaired while I finalized my paperwork. I took possession of the vehicle the same day assuming that the seat had been fixed as promised, which based on the fact that the cover had been put back on I assumed had been fully repaired. Within a month of time, and still under my warranty my car began to give me issues. The motor for the power driver seat went out, the weight sensor for the passenger seat malfunctioned causing the air bag to be turned off even with a passenger present, and my air pressure sensor in one of my tires seemed to be malfunctioning as well. I returned to BMW to have them complete these repairs. After these repairs were completed by sending my car to Auto Nation Nissan on Sahara ave in las Vegas I noticed that the frame of my driver’s seat had been bent causing my seat to lunge forward when I braked. I was assured this was normal by employee name Luis at BMW. After further insisting that the seat was not rocking before the subsequent repairs were completed, Luis and the head mechanic agreed that the seat frame did in fact need to be replaced. My car was not sent out for repair once again, but was repaired by bmw on site and once it was returned I no longer had issues with the frame, seat motor, passenger weight sensor or tire pressure sensors. In may I contacted Luis to inform him that my seat cover had popped open again, thinking that any repair that had been made or Nissan had made would give me 1 year parts and labor. Luis informed me that the repair would need approval from my sale person and he would call me back. After getting no response I decided to have my car inspected by Henderson Nissan to assess what the cost would be to make the repairs on my own. After speaking with Patrick Shaffer at Henderson Nissan, I was informed that not only were they consulted on fixing the frame and Bmw of Henderson had declined the repair to complete it in house, but that whomever had worked on the upper part of my seat, had failed to inform me that the lumbar bars were in fact broken, and asked me who had last worked on my car. I informed him that BMW of Henderson had repaired the upper part of my seat when I purchased it. His response was to take the car back there as it would require a new upper seat be installed at a cost of $3,500 dollars or more, he then went to state that the whomever had tried to repair the seat “had done something hokey, and had jerry-rigged the lumbar bars together by tying hose clamps to get the seat to close, instead of fixing it, probably just so they could sell it.” Based on this I returned to bmw to ask about what repairs had been done, I was told I needed to come back on Monday 8/17/2015. When I returned I was assured by the used car manager Steve that all repairs including the hose clamps were done at NISSAN and not at BMW, I asked what repairs were done here, his response was he didn’t know and then none of them. I asked again what about the repairs done on the day of sale, once again he said he didn’t know. Even though they claimed Liability fell on Auto Nation NISSAN for all repairs and that they had no hand in any type of misleading or fraudulent statements they did not provide me with the service report from the day my car was sold and repaired on site, or the service record for the seat frame repair also done on site. They sent out a technician to again jerry rig my seat with twist ties and hose clamps. (Which I found odd due to them blaming Auto Nation Nissan, why would they fix my car in the same manner instead of sending it there to be actually fixed) I was provided not with an invoice from auto Nation Nissan, which would have shown the hose clamps used listed , but just an order detail. I was told to speak with Nissan on Sahara regarding it. Upon speaking with Anothy Funches at Auto Nation Nissan He informed me that they never did any type of repair to the upper seat and that the repairs they were asked to complete were regarding the lower half of the driver’s seat and would not have warranted repairs the upper portion in any shape or form he provided me with an order detail showing as much. After speaking with General Manager of BMW Eric who was avoidant, rude, flippant, willfully obtuse, and also berated me with the fact that he had to spend money to fix my car and that this wasn’t his problem before hanging up on me. It is my belief based on the evidence I have collected from AUTO NATION NISSAN ON SAHARA, NISSAN OF HENDERSON, and my personal recordings from my conversations with both the used car manager and technician at bmw: 1. My car seat was never fully repaired on my purchase date as promised. I was fraudulently told it was so I would continue with my purchase and BMW would not have to pay $3,500 to actually fix the upper seat. 2. I was denied documentation regarding invoices and services rendered on site at BMW as way of hiding liability regarding this matter. 3. BMW fraudulently tried to place liability regarding the matter on Auto Nation Nissan, and tried to placate me by sending a technician to once again hide and band aid the actual repair. ALL documentation and recordings collected are available regarding this matter.

I came in not really expecting anything, but after the great service i felt comfortable in purchasing a vehicle from them

Everybody is very nice and I like this dealership a lot.

Great and easy buying experience as a USAA member. Great customer service during and after the purchase.

Don't go any where else, they are the best. Salesman Sales manager and finance man . very pleasent, I love my car

This place is amazing, helped me get into an amazing 550i. Car and service there has blown me away!

Poor customer service . horrible finance dept. It took over 60 days to finalize a lender . sales wasn't helpful at all. No service after the sale .

Awesome! Great salesman and the team. Will definitely buy again and recommend to family and friends for their car buying needs.

I just bought my dream car BMW 528i and Ali Brooks was the sales rep assisting me and I could not be happier. She was very helpful throughout the process and had great knowledge of the Product. David in Finance was super friendly and helpful and made the second part of the buying process very smooth and professional. Thank you Ali and David at BMW of Henderson.

Had a great experience with Justin Sullivan. He was very accommodating to my busy schedule and found exactly what I was looking for. I was in and out , can't complain.

I am extremely pleased with the entire experience of the purchase of my car. Michael simply could not have done a better job! He's great, and BMW of Henderson is lucky to have him.

Justin Sullivan, I know his name because I got his card. But why give me your card if your on your cell phone and worried about your Starbucks. I think he thought I was broke, sorry buddy 820 fico and executive at a casino. I don't like writing bad reviews but hopefully someone in management will get him under control. He was so disinterested and annoyed by my presence I honestly wanted to laugh. Seems like a nice store and the remodel shows they are spending money and care.

My partner recently purchased a vehicle from Rose , after seeing the outcome and excellent service they had to offer I decided to purchase my first vehicle from Rose, the most sweetest person and excellent service I have received by far. I was very pleased and would highly refer my friends and family to Rose. Thank you for everything you've done for us and for making our car purchase experience as smooth as possible.

From the moment the gentle man opened the sales floor door there was friendly and knowledgable sales people all whom were smiling. My sales person Justin Sulvin was so knowledgable with BMW 's sharing his experiences driving one to picking out the model I chose without any hassle. Eric the general manager jumped in when Justin had a customer from the night before come in with some questions. Eric again with a big smile starting asking me questions to learn what I was looking for in a vehicle. Eric started showing me some features on the X5 I chose, and garenteeded me he would take care of the stains on the wheel hubs for me, which he did promptly, before I drove it off the lot I would recommend BMW Henderson in the Auto mall to anyone interested in purchasing a beautiful BMW.

Ali was amazing at fixing an issue with a car I purchased, great customer service.

Easy sales experience! If you happen to end up on this lot ask for Rose! She was extremely easy to work with and our best buying experience thus far. We shopped around for a couple months and always had to deal with a pushy salesman. I'll admit that Rose had it easy since this car was EXACTLY EVERYTHING we could have hoped and dreamed for. A lot of the cars we looked at were base models at the very top of our budget. These other cars had absolutely nothing going for them. We found this 2014 Hyundai Santa Fe Sport on the BMW Henderson lot and fell in love. It had everything we could have ever wanted and more... leather seats, large touch screen center console, moon roof (the one that runs the entire length of the roof), heated and cooled seats (back seats heated as well), bluetooth, navigation, privacy cover for trunk, backup camera and sensors, power seats, and low mileage (20,000 miles for two years of driving). Some of this stuff may be standard for vehicles these days but we are extremely excited about our purchase. No buyers remorse here!! We were patient and waited for the vehicle that we wanted. This made the buying experience with Rose even that much more exciting for us.

Purchased a CPO BMW X5. Chris Avianeda made the entire buying experience very easy, and worked hard to get me the best deal possible. I love the car!

Worst customer service I have ever encountered. I'm sure they're awesome before you buy the car but once you've bought the car heaven forbid you ever need to speak to anyone here. They will avoid you like the plague. Been trying to get a response on a car that has been totaled since January. Here we are in June and I'm still getting the run around and can't get anyone to call me back. I'd just like to speak to someone and get my issue resolved. That's all I'm asking for.

We love BMW of Henderson. This is our third purchase from the dealership and every time has been wonderful. Ally Brooks was our salesperson. She was wonderful to work with and truly cared about our experience. We will be back!

This the fourth BMW I have bought here, I would not come back if the service wasn't great.

It was a good experience. The attention was excellent.

Jesse was a great salesman that put my needs in front of everything else. He was patient, easy to work with and very professional.

I will just say the entire experience from my 3 day test drive to the purchase on my new BMW i3 was quick and hassle free. Lots of down to earth friendly service that got me into the car I wanted with no problems, tricks, delays etc. I highly recommend this dealership.