13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Henderson Difference

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Recent Reviews from BMW of Henderson

Daniel Grossaldt, Alan Moore and the BMW mechanic stepped up in a way that is rarely experienced! They collectively pooled their resources, showed great flexibility and got us on our way with minimal delay. Excellent service experience! We were passing through Henderson on vacation when our car began working intermittently on a Friday afternoon. It had developed a rough idle and wouldn’t start consistently. The car was towed to the Henderson dealership after calling the BMW roadside service. Daniel Grossaldt was assigned as our service representative. Initially he told us that they had 40 vehicles ahead of us and the service department wouldn’t be able to diagnose the problem until the following Monday. After I’d explained that we were passing through on our way to vacation in Utah he was easily persuaded to read the fault codes generated by the car. I had asked if this could be done so that we could make a decision about whether to head home to AZ, or make arrangements to stay in Las Vegas for a longer duration until the car could be fixed. Daniel conferred with the service department manager, Alan Moore. After a brief time Alan introduced himself and said that the the fuel pump, or control module had burned up. He said that he was going to try and persuade one of his mechanics to come in on his day off to repair the vehicle on Saturday as they could get the parts in the morning. Alan thought that it was highly probable that the vehicle would be ready by Saturday afternoon before closing if all went well. Although the dealer had no loaner vehicles and an alternative rental vehicle could not be arranged because of high demand we were able to take an Uber to a hotel. This was arranged by the BMW roadside service as well. As Saturday afternoon rolled around it became clear that the car would be repaired before closing. We had already canceled our plans, but we were glad to know that we would soon be on our way again. Unfortunately, the Uber ride arranged through the BMW roadside service didn’t go so smoothly. The operator couldn’t get the ride arranged efficiently and we had three Uber/Lyft drivers cancel on us. After waiting for nearly 45 minutes in the 110 degree heat we decided to arrange our own ride. We made it to the dealer with 4 minutes to spare. Daniel was there waiting as he had come in on his day off to catch up on some work. He explained that the repair was under warranty and that we should look into our eligibility for trip interruption compensation through our warranty. Although I am no particular fan of Las Vegas, breaking down in Henderson turned out to be a real stroke of luck thanks to Daniel, Alan and the unnamed BMW mechanic! The service these three provided make them highly valuable assets to BMW and are part of the reason we chose a BMW in the first place. Thanks again Daniel, Alan and mechanic!

ton garcy Jul 25, 2021

Car purchased: CPO 2017 BMW 740i with 41k miles and shipped to Florida. In order to avoid writing a small novel here, I’ll do this using a bullet format. - Purchase documentation: had to drive 2 hours each way to the nearest Autonation dealer near me (Autonation Ford) to sign the forms. They won’t FedEx any documents to your residence citing some Autonation dealer policy. Pray that you have an Autonation dealer near you if you’re buying out of state or you might actually have to drive out of state. - Shipping: confirmed with finance manager, Rachel Clark, that the car will be shipped via enclosed trailer, for which I paid as part of car’s purchase agreement. Car showed up on an open trailer. She did try really hard to sell me $7k worth of warranties, though. I’m guessing it’s BMW of Henderson policy to push these questionable warranties. - Car condition upon arrival: car rolled off the trailer filthy inside and out. By the looks of it, the exterior never saw a polisher/proper wax job and had layers of dirt on lower grills. On the inside, someone sprayed the greasiest/cheapest Walmart detailer everywhere: instrument cluster, navigation screen, and windows. Also, the cup holders featured a nasty coffee spill (pictures attached) that was there probably for weeks prior to me taking delivery of the car. - Car faults: right as the car rolled off the trailer the screen displayed two faults. One for pedestrian collision avoidance malfunction and one for lane keep assist malfunction. I reached out to my salesperson right away. He advised me to take the car to a BMW dealer and that BMW of Henderson would assist in repairs, and so I took it to my local BMW dealer and left contact information for my salesperson and client advisor. My local dealer discovered that the windshield has been replaced, but the KAFAS (system responsible for driver assists) is malfunctioning. Turns out that BMW of Henderson replaced the windshield on this car, but the service wasn’t done at the dealer. Wherever they took the car to get the windshield replaced, did not attach the sensors correctly and didn’t perform the needed calibration. My local dealer tried to get of hold of BMW of Henderson for the whole week and was left ignored. I was also ignored for that whole week. Darryl Cox, the sales manager, talked to me once, said he’ll get right on it and has been MIA since. I give him a 10/10 for ducking my calls. Only after I got BMW of North America involved did my client advisor reach out to me and ask for the paid invoice for the KAFAS service. I received reimbursement from BMW of Henderson, but that was no easy task. How is CPO BMW sold with TEN faults is a question for BMW of Henderson to answer. - Overcharged me for taxes and now don’t want to refund the money: BMW of Henderson calculated my car sales tax wrong and cut too big of a check for my local DMV. The DMV told me that the excess money should be returned to me by the dealer since they are the one who sent the check. Finance department was supposed to reach out to me weeks ago. I’m still waiting… I will be contacting BMW of North America and filing a complaint with Better Business Bureau shortly. To sum it all up, the word “horrible” wouldn’t even begin to describe the BMW of Henderson’s management. The management of this dealership probably can’t even spell customer service. Perhaps I am wrong and they are just shy… This is my 5th BMW and I currently own 3. They simply don’t give a damn about what happens after you sign on the dotted line. I even left a voicemail with their General Manager and got no call back. I gave this sorry excuse of a dealership plenty of opportunities to make this right (car was received 6 Jun 21). There’s a reason their staff directory is nowhere to be found on their website… they can’t be bothered with customer issues. I will make sure to tell everyone in the BMW community, of which I am an active member of, to never buy a car from BMW of Henderson. This review will be copy/pasted to all major social media platforms.

Denis Abramov Jul 22, 2021

I had a 10AM apt on Wednesday, June 16th. I arrived at approximately 9:45 to drop off my car. From the moment I pulled up, customer service was non existent. No one came out to my car, when I went in, no one greeted me. When I asked someone for help, the lady said "And what do you drive now?" I said "Uhm, the 4 series?" Like really? Once I found someone to help me, I was told it would be done around 1. I wasn't too happy, as typically I'm in and out within an hour. I got an Uber home. At approximately 2:30 I called, and after being on hold for nearly 20 minutes, the girl I spoke to said she couldn't tell me if my car was done or not and someone would call me back within 10 minutes. At 3:20, still no call. I called again, was on hold nearly 20 minutes yet again, and the same girl said someone would call me back in 10 minutes. I told her that's what you told me at 2:30, she said no you didn't speak to me. I told her how unhappy I was with this customer service and she said "We just got out of a pandemic. We're busy." If I ever said that at my job?! I would be in so much trouble, probably fired, and my high rollers would leave and find a different hotel ! The reason I bought a BMW is bevause it's a luxury car. I expect to be treated a certain way. I'm paying $225 for a oil change, if I would to be treated like crap I'd take my car to Walmart or Jiffy Lube. Shortly there after, Daniel called me. He had no idea I'd been try to get in touch with him or anyone. He informs me they JUST started working on my car. It is nearly 4:00PM. I told him I would be getting an Uber back to pick up my car and he said it won't be done til about 6:00. Honestly, absolutely pathetic and ridiculous. I can't believe it can take 8 hours to do a hour long job. They're completely over booked and behind. Blame it on the pandemic, being short staffed, whatever you want. But that's no excuse. I used to own a Dodge, and a nearby dealership always had the same problem, which is the reason I switched to BMW. This service center and management has gone to crap (I asked a lady if I could speak to a manager twice and both times I was told one was not available). I won't be back. Daniel, the gentleman who helped me, did his best and was nice but the entire experience was a joke and I won't be back. So, I dropped my car off at 9:45 AM & I didn't pick it up til 6:00 PM. For an OIL CHANGE! It's too bad, I absolutely love my 4-series and we've been thinking of upgrading but I won't put up with waiting 8+ hours for a oil change, especially when I was told it would be done at approximately 1 PM. Take your car elsewhere, unless you have all day.

Paula p Jun 18, 2021

Professional detainees, novice mechanics and service. Turned in my car because the FRM module was fried and told them exactly what needed to be replaced and I knew the majority of the issues with my vehicle. They called me back about 5 hours later and basically reread what I told them from the initial interview. They told me that they had the part and it would be done either very late that day or the following day(Friday). Turns out they were negligent about having the part and they also don’t work on the weekends. When I did call the first day and second day I suppose the operator only has certain hours to talk because I was only able to get a hold at a certain time or whenever I called front desk and waited 5 minutes. I had a business trip and I needed my car so, I had to get a rental and was gone for two weeks. I had someone else pick the car up for me and it stayed in the garage for two weeks. I come back to a beautiful detailed car with headlights lights that work. What I began to realize was that they reset my entire car so, none of the previous codes were programmed. My LED side markers don’t turn on at all. They didn’t put the engine cover back on completely because when I accelerate to 30mph the engine cover flaps causing a lot of noise when I’m driving(they lack common sense or thought they could get away with not securing the engine cover), the rubber seal weathering strip was played with and damaged more. Whenever I close my door the window is activated and moves down just a little bit. A new codes pops up on my display the car magically gained 15,000 miles. Nobody notified me about any adaption to my vehicle; the mechanic only conveyed that the car has problems and was telling me how much it would cost for every issue he found and completely ignore my request to get the frm module replaced and coded to where I previously had it. Therefore if you want to leave a generous donation and want to find out that the vehicle will get one or maybe a few issues/malfunctions fixed and end up having more issues than when you brought it in this is an amazing establishment with workers that are professionals at cleaning cars and are novices at communication.

Kaiim Goff Apr 28, 2021

BMW of Henderson reached out to me and said that I should have service for a safety recall. Said it would take about 2-3 hours to service, but they could drop me off somewhere if needed. We scheduled the appointment for 4 weeks later due to my availability. I spoke to someone three times within the 4 weeks to confirm, which I thought was great. However, when I arrived at 9am the rep told me that they didn't have the part needed for the recall, (even though this was scheduled 4 weeks ago), and that I would have to leave my car there overnight. He also stated that I really didn't need to fix the recall since it was only for a safety buckle for car seats. I said ok, but since I'm here, I'll need both low beams replaced, the back tail light, and the back seat buckle on the passenger side. He said Ok, should be about 2-3 hours, but he could drop me off if that would be better. I took the ride to work figuring I would just get the car at end of the day. At 3pm I hadn't received a call about the car being ready, so I leave a message on his voicemail to get a status and reminded him that I needed a ride back. He calls me back at 4pm and states that he didn't have the low beams in stock and that he would have to order them. They are $500 a piece, but would look at getting after market parts for $300. He asked me if it was ok to order it. (I'm wondering why I wasn't called 6 hours earlier and asked this question). I said Ok, since I really don't have an option, I have to have lights to drive. He also told me that they couldn't find anything wrong with seat belt buckle . I called back 30 minutes later and asked what time was someone coming to get me? He said he didn't have anyone available but if I could take an Uber he would take it off the price. But my car won't be ready until tomorrow morning. So I had to go back to the dealership and pick up my house keys, because this was supposed to be 2-3 hour service not a next day service. (Thinking to myself, since my car had to stay over night, I could have kept the recall service). The rep tells me that my car will be ready first thing in the morning. I call the rep at 9:14am asking for a status, the rep tells me that the part didn't come in, and he was expecting the part to be in at 10am, but it would take about 2-3 hours afterwards before my car would be ready. I mentioned that not what I was told yesterday, and I'll need a ride to work now. The rep told me that the he couldn't send a car to take me to the office. I said just so I understand, you can send a car to bring me to the dealership. At the dealership you can take me to my place of work, but you can't send a car to take me straight to my place of work? He said correct he doesn't have anyone that could pick me up and take me to work, but he would reimburse me for the uber again. I said ok and I take an uber to work. I arrive at my place of work at 9:55am. The rep calls me at 10:04am and said that my car is ready, and he'll send someone to come and get me from my place of work. (So I really just wasted my time getting a ride to work, and I'm going to waste another hour going to BMW and then back to work) I pick up my car and check the passenger rear seat belt, and it doesn't work. I go back inside and inform him that the seat belt doesn't work, he asked me to show him because he saw it connect. I open the rear passenger door and show him that it doesn't lock. He tries it and says, oh sorry, we tested the front passenger seat belt. (I'm thinking, did he really just say that?) He states that I'll probably need a new belt buckle, but they don't have any in stock at this time. He said he would let me know the price of it. 6 days later I still haven't received a price quote for the buckle. I've owned four BMWs for the past 16 years, this was the worst service and the biggest waste of my time I ever experienced with BMW. Now really questioning my BMW ownership

ERIC POWELL Mar 16, 2020

I have been in contact with Levi for over 6 months in my search for the perfect X5. We were very specific in our search and visited Levi many times, however, in that timeframe, after looking nationwide for 6 months, we were unable to find a match within your network. Levi was very professional and kept in touch with us throughout the entire time, even helping me with cars i would find that were out of his network. Thank you Levi!!! Made me truly feel like he cared and not like he was just trying to sell me a car. Even the general manager (i did not get his name) was so nice and brought over a mini die cast bmw car for our daughter to play with while we were working with Levi, she still has it and loves it. We ended up purchasing an x5 out of state when we finally found one, even though i really wanted to purchase it from Levi. (next one!) Once we got the car, we visited the dealership a couple times to have the car looked at, and then detailed. Every single person we interacted with was amazing. Levi was not even in that day and nobody knew that we had been working with Levi for 6 months to buy the car from there; however, they were all very welcoming and took care of us as if we purchased the car from there. Esteban greeted us the first time we got there, and put us in contact right away with Thomas who helped answer our questions about the car. Then he put us in contact with Hunter who helped us understand all the electronics inside the car. Super helpful. Ray helped us also, as I wanted to take a picture with the large bow you had inside, and made it very easy and fun for us to do so. Thank you!! Jose helped facilitate the detailing of the car and helped me understand how to continue to care for the leather going forward. And Bernard was very helpful and even answered his phone on his day off, helping me to get an estimate for the shippers who scratched the car a little bit and who will cover this cost. (so we will be back!) We visited the las vegas dealership a few times as they are much closer to where we live (when we were looking for the x5) and the level of service in your specific location is truly unmatched. We will definitely make the drive to Henderson for any future needs we have with our cars, even though we are much closer to the other location.

Alazais Ade Feb 18, 2020

Buying a car from BMW Henderson has by far been one of the worst vehicle purchases I have ever made. The problem lies with their management staff. These people must be some of the most incompetent people I've ever done business with. This could have (and should have) been one of the easiest transactions to complete. I tried my best to make it that way. I didn't haggle or try to beat them up on price. I was approved for financing before I even expressed interest in the car. There doesn't seem to be any internal communication between the different managers I had to deal with. I would give information to one manager only to be called two days later by another requesting the exact same information. There was no sense of urgency. It took the dealership almost a week to provide me with the proper documentation for my bank to release funds. When it was provided, there were multiple errors. I had to request the same documents multiple times due to errors made by their managers. The biggest issue was the lack of communication and the constant empty promises. There was no communication unless it was prompted by me. Countless empty promises were made by management to call me back and give me updates on what was happening. I did purchase the vehicle that I initially inquired about, and I paid BMW of Henderson to ship the vehicle. 11 days went by before I heard anything about shipping. When I finally did get shipping information, it consisted of a name, Tyler, and a phone number. The vehicle finally arrived 16 days after all paperwork was signed and funds cleared. Now that I have the vehicle, all I need is the paperwork to be sent to my tax collector so I can register the car. It has now been 20 days since the deal was inked. The paperwork hasn't been sent. I was promised a phone call about that yesterday. Justin Sullivan is the finance manager that botched multiple pieces of paperwork. The first time I spoke with him I could hear his demeanor change as soon as he found out I would be acquiring my own financing and didn't want to purchase a warranty. He was zero help after that conversation. Darrell Cox is a sales manager that is also guilty of over promising and under delivering. I can't tell you how many times I've heard, "I'll call you about that later today." Eddie Zane is the salesman that helped me, and he is by far the most professional person I have dealt with during this whole process. He answered all questions I had and was always prompt with his replies. He never made promises that he couldn't keep. It makes me wonder why he has managers above him with a fraction of the competency. I don't feel that I ever expected too much. Like I said, I tried to make this the easiest transaction possible by having all my ducks in a row before I even started the process. I would say that if you value your time, do not go to BMW of Henderson to purchase a vehicle. I also want to point out that I love the car. The car arrived and is as described. My biggest complaints are about the poor customer service and lack of professionalism displayed by BMW of Henderson. I was prompted to write a review by an automated email that states, "it is our sincere desire that you remain completely satisfied with your vehicle and the service you receive from us." This is very clearly a load of crap. I reached out to BMW of Henderson prior to writing this review to give them a chance to explain their side, or possibly improve my experience. I want everyone to know that they offered to pay the registration for the vehicle if I would leave a, "perfect review." Obviously, I am forfeiting that generous gift because I want everyone to be aware of my terrible experience at BMW of Henderson. Do not waste your time with BMW of Henderson. If you do, ask for Eddie!

Zach B. Oct 1, 2019

I moved out to Las Vegas 4 years ago. I have been coming to BMW of Henderson for the past 3 years for maintenance on my X5. Over the past few months service has gone way downhill. It used to be they would have your car ready within a day or provide you with a loaner car. Then that switched to just a rental car through Enterprise. Now you're just out of luck. If you're going to spend thousands to fix your car they should at least try to make it more convenient. Initially when I made NY internet appointment there were all new faces in the service department and I thought this can't be good. It wasn't. After making an online appointment I arrived on time and was told it was going to be at least a day before they could diagnose why my check engine light was on. A day and a half for something so simple you could go to pep boys and check in minutes for free? But I have spent thousands here and I have a decent relationship with this dealer so I guess I trusted them. The next day the adviser texts me saying it's going to be $720 with the repairs. But no I still can't have a rental car. I said go ahead. The following day after I returned the rental car I paid for because i need transportation options, he texts back the car isn't ready but they're going to repair it and it is now going to cost $4200! Oh and I still won't get a rental free. I text him back that I'm not okay with this and will only pay the original amount. He says that won't fix it but they'll do the original work for the $720. Another day later and it was finally ready to be picked up. Oh and the best part? The engine light is off sto I guess it didn't need the $4200 repair after all. The story continues. Tuesday when I brought my X5 I received a sales email from BMW of Henderson. They claimed they were looking for X5's and asking if they could appraise mine and buy it. I replied go ahead make me an offer and told them it was at their dealership the same one on the email. I never received a response. With so many options in Las Vegas Vegas hard to believe anyone would be a repeat customer at BMW of Hendreson. I know I've learned my lesson and will never be back.

Joseph Blum Apr 8, 2019

This was just about the worst experience I have had in all my years of driving. What happened is exactly why people trust their local mechanic more than a dealer. On the plus side, they did work with my aftermarket warranty to get a fuel pump replaced. Of course, any garage would have done the same. The rest is so amazing bad it's hard to believe. The service writer clearly had no idea what was being recommended. First, I gave then a list of 5 items to check. Each item costs $90 to diagnose. This included why a key wouldn't work. How can it be fixed? A new one would have to be ordered by BMW so no matter what the reason it was just a $90 ripoff. I asked if they could reset the car so that the lights stay on for 30 seconds after shutoff. $90 to diagnose. What in the world would they diagnose? Simply have to change one of the settings. I passed on that ripoff. I left it at 2 items for $90 each. The fuel pump was a obviously leaking but the $90 applied to the repair. A rough idle when cold was diagnosed as needing a walnut shell blast. I asked the writer (Roberto) what that was. He told me he didn't know. How can anything be recommended without knowing what it is? While he left the phone to ask the tech I looked it up and found the answer in about 30 seconds. I passed on having them repair this item, (I called my BMW mechanic in Los Angeles who told me that in all his years of experience rough idle has never been corrected by a walnut shell blast. It's always fuel injectors.) Roberto wasn't there for a few days. The phone message never reflected this so I has no idea why my calls weren't being return. His "teammate" clearly was overworked. She told me she left me a message. I said "not on my phone." Her response was a nasty "I'm not going to argue with you." Before I picked up the car I met with the service manager. He seemed less than interested in my discussion. His response to the lack of a phone message reflecting the writer being out or forwarding the phone was that he'll talk to people about it. I pointed out this was "on him" as manager. It's his job to take care of this. Bottom line is I never will bring either of my 2 BMWs to this horrible excuse for a dealer. BTW, $160 per hour for labor. Really? Are they brain surgeons?

Rick Bronstein Nov 1, 2017

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