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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from BMW of Henderson

BMW of Henderson reached out to me and said that I should have service for a safety recall. Said it would take about 2-3 hours to service, but they could drop me off somewhere if needed. We scheduled the appointment for 4 weeks later due to my availability. I spoke to someone three times within the 4 weeks to confirm, which I thought was great. However, when I arrived at 9am the rep told me that they didn't have the part needed for the recall, (even though this was scheduled 4 weeks ago), and that I would have to leave my car there overnight. He also stated that I really didn't need to fix the recall since it was only for a safety buckle for car seats. I said ok, but since I'm here, I'll need both low beams replaced, the back tail light, and the back seat buckle on the passenger side. He said Ok, should be about 2-3 hours, but he could drop me off if that would be better. I took the ride to work figuring I would just get the car at end of the day. At 3pm I hadn't received a call about the car being ready, so I leave a message on his voicemail to get a status and reminded him that I needed a ride back. He calls me back at 4pm and states that he didn't have the low beams in stock and that he would have to order them. They are $500 a piece, but would look at getting after market parts for $300. He asked me if it was ok to order it. (I'm wondering why I wasn't called 6 hours earlier and asked this question). I said Ok, since I really don't have an option, I have to have lights to drive. He also told me that they couldn't find anything wrong with seat belt buckle . I called back 30 minutes later and asked what time was someone coming to get me? He said he didn't have anyone available but if I could take an Uber he would take it off the price. But my car won't be ready until tomorrow morning. So I had to go back to the dealership and pick up my house keys, because this was supposed to be 2-3 hour service not a next day service. (Thinking to myself, since my car had to stay over night, I could have kept the recall service). The rep tells me that my car will be ready first thing in the morning. I call the rep at 9:14am asking for a status, the rep tells me that the part didn't come in, and he was expecting the part to be in at 10am, but it would take about 2-3 hours afterwards before my car would be ready. I mentioned that not what I was told yesterday, and I'll need a ride to work now. The rep told me that the he couldn't send a car to take me to the office. I said just so I understand, you can send a car to bring me to the dealership. At the dealership you can take me to my place of work, but you can't send a car to take me straight to my place of work? He said correct he doesn't have anyone that could pick me up and take me to work, but he would reimburse me for the uber again. I said ok and I take an uber to work. I arrive at my place of work at 9:55am. The rep calls me at 10:04am and said that my car is ready, and he'll send someone to come and get me from my place of work. (So I really just wasted my time getting a ride to work, and I'm going to waste another hour going to BMW and then back to work) I pick up my car and check the passenger rear seat belt, and it doesn't work. I go back inside and inform him that the seat belt doesn't work, he asked me to show him because he saw it connect. I open the rear passenger door and show him that it doesn't lock. He tries it and says, oh sorry, we tested the front passenger seat belt. (I'm thinking, did he really just say that?) He states that I'll probably need a new belt buckle, but they don't have any in stock at this time. He said he would let me know the price of it. 6 days later I still haven't received a price quote for the buckle. I've owned four BMWs for the past 16 years, this was the worst service and the biggest waste of my time I ever experienced with BMW. Now really questioning my BMW ownership

ERIC POWELL Mar 16, 2020

The only thing that saves you from the predators at Auto Nations BMW Henderson is the 5 day return policy. 1) The no haggle price is a sham! Everything is overpriced! They try and tell you fair market price, but really it is what they want. 2) Salesman gave me a list of cars and the one I wanted changed price after 3 days. Reason...Oh my, the car changed dealerships and the price went up $1500+ because that is what that dealership wanted it for! They posted a price and could not honor that price quoted to me. Classic bait and switch! 3) The interest rate was a joke, I told them what my bank would offer 4.32% That is what they came at with first, then I disputed it and they came down to 3.75%. After the paperwork was signed, then the salesman showed me the credit report. I was at a 817. I later found out through some finance people I know and was told they could have gone lower because the vehicle was a 2020, brand new, almost 4000 miles on a 2 month old car. which equals 24,000 a year, Driven a lot before getting to me . Again the 5 day return policy is what saved me!!!! 4) When I returned the car, they told me they could not refund my deposit because I used my debit card. 5 days later I went in and was given the run around. I was told it had to go through the Texas office, then Another store would have to cut me a check. After 7 days I returned, no check!! They then Credited my debit account right then. The excuse given by the salesman was they thought I paid with cash! LIE!!! At the time of return the Store manager told me he could not do it because it was debit! They knew this fact and still chose to screw with me because I returned the car and cancelled the sale. 5) The bank that was financed through had already reported the debt on my credit report within 4 days Causing my credit score to drop 21 points. 6) AVOID BMW OF HENDERSON!! THEY ARE TRUE SLEAZY CAR SALES. THEY WILL TRY AND SCREW YOU AT EVERY CHANCE TO GET MORE MONEY OUT OF YOU! 7) After I left I went across the street to Findlay Toyota and had a great experience! I was in and out in 2 hours and had the deal and monthly payments I wanted. My new 2020 Camry is great!!! 1.99% financing and great price to get me at my monthly payment I wanted, no screwing around and playing games!!!

Eric Bodien Mar 9, 2020

I have been in contact with Levi for over 6 months in my search for the perfect X5. We were very specific in our search and visited Levi many times, however, in that timeframe, after looking nationwide for 6 months, we were unable to find a match within your network. Levi was very professional and kept in touch with us throughout the entire time, even helping me with cars i would find that were out of his network. Thank you Levi!!! Made me truly feel like he cared and not like he was just trying to sell me a car. Even the general manager (i did not get his name) was so nice and brought over a mini die cast bmw car for our daughter to play with while we were working with Levi, she still has it and loves it. We ended up purchasing an x5 out of state when we finally found one, even though i really wanted to purchase it from Levi. (next one!) Once we got the car, we visited the dealership a couple times to have the car looked at, and then detailed. Every single person we interacted with was amazing. Levi was not even in that day and nobody knew that we had been working with Levi for 6 months to buy the car from there; however, they were all very welcoming and took care of us as if we purchased the car from there. Esteban greeted us the first time we got there, and put us in contact right away with Thomas who helped answer our questions about the car. Then he put us in contact with Hunter who helped us understand all the electronics inside the car. Super helpful. Ray helped us also, as I wanted to take a picture with the large bow you had inside, and made it very easy and fun for us to do so. Thank you!! Jose helped facilitate the detailing of the car and helped me understand how to continue to care for the leather going forward. And Bernard was very helpful and even answered his phone on his day off, helping me to get an estimate for the shippers who scratched the car a little bit and who will cover this cost. (so we will be back!) We visited the las vegas dealership a few times as they are much closer to where we live (when we were looking for the x5) and the level of service in your specific location is truly unmatched. We will definitely make the drive to Henderson for any future needs we have with our cars, even though we are much closer to the other location.

Alazais Ade Feb 18, 2020

Buying a car from BMW Henderson has by far been one of the worst vehicle purchases I have ever made. The problem lies with their management staff. These people must be some of the most incompetent people I've ever done business with. This could have (and should have) been one of the easiest transactions to complete. I tried my best to make it that way. I didn't haggle or try to beat them up on price. I was approved for financing before I even expressed interest in the car. There doesn't seem to be any internal communication between the different managers I had to deal with. I would give information to one manager only to be called two days later by another requesting the exact same information. There was no sense of urgency. It took the dealership almost a week to provide me with the proper documentation for my bank to release funds. When it was provided, there were multiple errors. I had to request the same documents multiple times due to errors made by their managers. The biggest issue was the lack of communication and the constant empty promises. There was no communication unless it was prompted by me. Countless empty promises were made by management to call me back and give me updates on what was happening. I did purchase the vehicle that I initially inquired about, and I paid BMW of Henderson to ship the vehicle. 11 days went by before I heard anything about shipping. When I finally did get shipping information, it consisted of a name, Tyler, and a phone number. The vehicle finally arrived 16 days after all paperwork was signed and funds cleared. Now that I have the vehicle, all I need is the paperwork to be sent to my tax collector so I can register the car. It has now been 20 days since the deal was inked. The paperwork hasn't been sent. I was promised a phone call about that yesterday. Justin Sullivan is the finance manager that botched multiple pieces of paperwork. The first time I spoke with him I could hear his demeanor change as soon as he found out I would be acquiring my own financing and didn't want to purchase a warranty. He was zero help after that conversation. Darrell Cox is a sales manager that is also guilty of over promising and under delivering. I can't tell you how many times I've heard, "I'll call you about that later today." Eddie Zane is the salesman that helped me, and he is by far the most professional person I have dealt with during this whole process. He answered all questions I had and was always prompt with his replies. He never made promises that he couldn't keep. It makes me wonder why he has managers above him with a fraction of the competency. I don't feel that I ever expected too much. Like I said, I tried to make this the easiest transaction possible by having all my ducks in a row before I even started the process. I would say that if you value your time, do not go to BMW of Henderson to purchase a vehicle. I also want to point out that I love the car. The car arrived and is as described. My biggest complaints are about the poor customer service and lack of professionalism displayed by BMW of Henderson. I was prompted to write a review by an automated email that states, "it is our sincere desire that you remain completely satisfied with your vehicle and the service you receive from us." This is very clearly a load of crap. I reached out to BMW of Henderson prior to writing this review to give them a chance to explain their side, or possibly improve my experience. I want everyone to know that they offered to pay the registration for the vehicle if I would leave a, "perfect review." Obviously, I am forfeiting that generous gift because I want everyone to be aware of my terrible experience at BMW of Henderson. Do not waste your time with BMW of Henderson. If you do, ask for Eddie!

Zach B. Oct 1, 2019

I moved out to Las Vegas 4 years ago. I have been coming to BMW of Henderson for the past 3 years for maintenance on my X5. Over the past few months service has gone way downhill. It used to be they would have your car ready within a day or provide you with a loaner car. Then that switched to just a rental car through Enterprise. Now you're just out of luck. If you're going to spend thousands to fix your car they should at least try to make it more convenient. Initially when I made NY internet appointment there were all new faces in the service department and I thought this can't be good. It wasn't. After making an online appointment I arrived on time and was told it was going to be at least a day before they could diagnose why my check engine light was on. A day and a half for something so simple you could go to pep boys and check in minutes for free? But I have spent thousands here and I have a decent relationship with this dealer so I guess I trusted them. The next day the adviser texts me saying it's going to be $720 with the repairs. But no I still can't have a rental car. I said go ahead. The following day after I returned the rental car I paid for because i need transportation options, he texts back the car isn't ready but they're going to repair it and it is now going to cost $4200! Oh and I still won't get a rental free. I text him back that I'm not okay with this and will only pay the original amount. He says that won't fix it but they'll do the original work for the $720. Another day later and it was finally ready to be picked up. Oh and the best part? The engine light is off sto I guess it didn't need the $4200 repair after all. The story continues. Tuesday when I brought my X5 I received a sales email from BMW of Henderson. They claimed they were looking for X5's and asking if they could appraise mine and buy it. I replied go ahead make me an offer and told them it was at their dealership the same one on the email. I never received a response. With so many options in Las Vegas Vegas hard to believe anyone would be a repeat customer at BMW of Hendreson. I know I've learned my lesson and will never be back.

Joseph Blum Apr 8, 2019

STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because the Engine was shaking a lot and the engine light was on. They said that they have a few recalls to fix. Then they started saying that the car has a few other problems If we wanted to take care of it, which I said no! I feel that from the beginning they wanted me to pay them thousand of dollars! Around November they called me and said that the car was READY and that I have to pay them several $$$$$ for some repairs that they did to our car. I took the car out on a Friday I tested on Saturday and there was the engine shacking again and the engine light turned on! I decided to take the car to the mechanic again on Monday because they told me that the car was ready but obviously It wasn’t... they said again that there was a few recalls to fix again. I had to say that they have the worst customer services ever! I have been calling them or emailing them about the car and they never had an answer about it until they finally emailed me and they sent me a list with another things that they need to fix in the car!! WHAT??? They didn’t even fix the car from the first place and they are asking me if I want them to fix others stuff which it on total was like 6,000! I told the guy that I am not paying or fixing anything else until they fix the few recalls that they told me they had supposedly fixed! A few weeks later he emailed me and said that they fix the recalls but I have to pay them 1,600 from “Who knows” also that the car has an engine light on??? That was the reason I took the car back a couple of months ago!!! that’s when I decided to go personal to fix these issues! When I got there I had to explain to the guy my concern and he called the “Service Director” JOE MONACO which I want to point out that he had the most crappy amateurish experience, worst attitude, doesn’t care about clients and let me walk from there with a car that I paid to be fix from the first place and he wanted me to pay again to fix the same problem which sounded ridiculous to me! I had to say that I took my other 750 to be fix with the same problem and 3 weeks later the engine started shaking again! 2 BMW’s that we are not going to be able to use because they are worthless!! I WILL NEVER PURCHASE A BMW AGAIN!!!

Cynthia Valenzuela Dec 19, 2018

This was just about the worst experience I have had in all my years of driving. What happened is exactly why people trust their local mechanic more than a dealer. On the plus side, they did work with my aftermarket warranty to get a fuel pump replaced. Of course, any garage would have done the same. The rest is so amazing bad it's hard to believe. The service writer clearly had no idea what was being recommended. First, I gave then a list of 5 items to check. Each item costs $90 to diagnose. This included why a key wouldn't work. How can it be fixed? A new one would have to be ordered by BMW so no matter what the reason it was just a $90 ripoff. I asked if they could reset the car so that the lights stay on for 30 seconds after shutoff. $90 to diagnose. What in the world would they diagnose? Simply have to change one of the settings. I passed on that ripoff. I left it at 2 items for $90 each. The fuel pump was a obviously leaking but the $90 applied to the repair. A rough idle when cold was diagnosed as needing a walnut shell blast. I asked the writer (Roberto) what that was. He told me he didn't know. How can anything be recommended without knowing what it is? While he left the phone to ask the tech I looked it up and found the answer in about 30 seconds. I passed on having them repair this item, (I called my BMW mechanic in Los Angeles who told me that in all his years of experience rough idle has never been corrected by a walnut shell blast. It's always fuel injectors.) Roberto wasn't there for a few days. The phone message never reflected this so I has no idea why my calls weren't being return. His "teammate" clearly was overworked. She told me she left me a message. I said "not on my phone." Her response was a nasty "I'm not going to argue with you." Before I picked up the car I met with the service manager. He seemed less than interested in my discussion. His response to the lack of a phone message reflecting the writer being out or forwarding the phone was that he'll talk to people about it. I pointed out this was "on him" as manager. It's his job to take care of this. Bottom line is I never will bring either of my 2 BMWs to this horrible excuse for a dealer. BTW, $160 per hour for labor. Really? Are they brain surgeons?

Rick Bronstein Nov 1, 2017

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