Great service!! I went in for an oil change and air filter change and was notified that I was due for my 50k mile service. I wasn't expecting to spend that much but I do realize I need to keep my vehicle running like a BMW should so I went for it. It was my only day off that week and I had errands to run, so they went ahead and got a rental car for me for the day while my car was being serviced. After a couple hours I received a text message with a video showing me the underside of my car, which I obviously never see, just showing me that everything was good underneath and no additional services were needed. Overall great experience

People in all departments are very friendly and helpful.No high pressure sales,they don?t follow you around they let you look around and decide for yourself. I would recommend this dealership to everyone. I didn?t even need a new car but I had always wanted a BMW so I decided to just look around. I found one l liked and bought it. I love it.

Great service. Straight to the point information. We are happy from the service provided.

my service adviser Kyle Maxwell was great.😃😃

I initially went for routine service 2 weeks ago which appeared to be great despite it costing $1300. Upon coming home engine light came on. I took it back on the next available time that was open. For 1 week now I have made 6 calls and left multiple messages and spoke to receptionist multiple times but no one would call me back to update my cars status. I get excuses like the service person is in training or the manager will get back to you. I am going tomorrow to pick up my car whether it’s fixed or not.

Christian “Ian” M. was great and easy to work with!

Completed the repair in timely manner

Fast service to get my bmw joshwa awesome guy ! Took less than 2 hours to drive home my new car.

Fast service to get my bmw joshwa awesome guy ! Took less than 2 hours to drive home my new car.

Big thanks to Robert for being very helpful, transparent, and for overall being a fantastic advisor! This dealership took care of my pre-order within an hour and I can't believe they approved it! Thank you Robert and BMW Henderson!

I have had three BMWs in the last seven years loyal customer of the Henderson BMW. I always received great service in the past. I was very upset by my service in the service department. My advisor was extremely rude and dismissive. I will not be returning back to the Henderson BMW.

Fast service,staff very eager to help. Highly recommend this dealership!

A truly lovely experience at Henderson BMW. Carlos and Charlie were charming, professional and efficient. I love my new car.

Blake Fluid Service was done in just a few hours and the car was super clean when I picked it up after service.

Good experience overall and great customer service.

Great service i make sure i see Ian Mandapat for my car issues ,he's so nice and listens to my concerns makes me feel comfortable, i came in for an oil change, they washed my car and didn't even have to wait that long. Thank you

I truly enjoyed working with Stacy in the service department. She is on it, she does not drop the ball and being a woman (who likes to get things done now myself), I truly appreciate that about Stacy as well. I’ve bought five cars from this dealership and I really like the friendship that I have built with Bill Darrell, the GM. He’s a no BS guy with me, and I’d like to think she’s that way with everybody. During these most difficult times of getting cars and parts in, I feel thankful to have these people still servicing my car and I’ll probably buy my next cars from them as well

Love the Customer Service!! Ian M was AWESOME!! Thank You So Much!!

Friendly , and kept in touch .. easy going …. Kind …

I couldn't say more about my service advisor Albert Fantone. His customer service is exemplary, and he was a pleasure to work with. He fixed the issue at hand and didn't try to sell me things that I didn't need. Thank you Albert!

Great experience, people were very nice and very quick

I just moved to Henderson from San Diego and needed a trustworthy shop for my services and maintenance for my 328i and X5. Upon arrival I was immediately greeted and met with an Advisor. Victor was my Advisor and he was excellent. He explained everything, and answered and addressed all my questions. While both of my cars were in for service Victor kept constant communication and updates about the services. My cars were completed in a professional and timely manner.

Staff is very polite

I purchased a vehicle on this dealership and it turns out to be the fastest and most wonderful experience I had in a dealership in a while. From sales to finance, i spent less than 1.5 hours in and out and i appreciate everyone there accommodating me in the most efficient manner. No haggle price. I know what to expect and they deliver. They even picked me up so I can check if the car will fit in my garage. My dealership choice definitely.

a1 would recommend this dealership to anyone. Mike was especially great, amazing hospitality. if you?re looking for a new vehicle in vegas then don?t hesitate any longer! looking forward to doing more business with them in the near future.

Super, professional, friendly staff. Christian Mandapat gets a 10+ from me !!

I recently had a great experience at BMW of Henderson. My Sales Rep Carlos Dominguez was very professional , patient and also quick to follow up when I inquired about a 330I I saw online. The whole staff was very attentive through my trade in process. I recommend this dealership if you are looking .

I’ve had nothing but great experiences with BWM. I leased my X5 about 3 years ago and I love my car so much! Recently, I had an issue with the AC and my advisor Ian took care of it with no issues. It was a lengthy process so it did take about a week to repair but Ian had a rental car reserved and ready for me to go so I was never without a car. Having a rental car that was not a BMW has shown me that the luxury and comfort of a BMW cannot be matched!!

Best staff and better then the one in Henderson

Bought a car with a 90 day warranty. 30 days later I have major problems and they will not honor the warranty. Sales associate Feri will not help at all. Service manager will not return my calls. Horrible experience and it's not over yet

Great customer service, amazing deal, and love my BMW..never had considered one before test driving!!

This dealership is exceptional, from sales to service and helping with anything that might arise!

Great customer service from our service advisor (Christian). He keep us posted with all the issues on our car and delivered ontime.

Always great service!!!! Danielle was my advisor and helped me 💯.

I was very pleased with the services I received. Albert was helpful and communicated with me via text and email about what was going on with my car. He was very professional and personable. Although I still had to pay to get repairs done, Albert made the experience better by keeping me informed and getting things done in a timely manner..

We recently had an electronic deck for navigation, satellite radio and the rear viewing camera fail on our 2018 BMW i3. The worldwide supply chain delay made it very difficult to obtain a replacement part. Our service advisor, Victor Amezcua, was attentive, polite and professional despite our being upset that that the replacement part was not immediately available. Victor was quite persistent as he called BMW dealerships across the country trying to locate the part and, we believe, ultimately, had to order it from BMW in Germany. He facilitated our being provided interim transportation. Victor personifies what anyone would want in a service advisor.

Great customer service from our service advisor (Christian). He keep us posted with all the issues on our car and delivered ontime.

I took my BMW to the Henderson location for an overall inspection. I was quickly greeted by Ian who informed me of a recall item on my vehicle. They ran a diagnostic, outlined & suggested services and said I would need to leave my car to perform them. I agreed and Ian put me into a rental car that the dealership paid for. The work was completed in one day and I was back in my car. While servicing my vehicle another item popped up and Ian coordinated the repair with management and not only met but truly exceeded my expectations. Bravo Ian on a job well done!

I bought a used car with only 35,000 miles on it, on December 31st, I only drove this car like 1800 miles total up until April when the brakes started squeaking and the engine started running rough. So, I took it in to a mechanic and found it has bad motor mounts and my brakes including rotors and pads were shot. I called the sales manager who in pretty much told me to pound sand. I have bought two cars from Autonation and they treated me like garbage not a customer. Autonation sold me a lemon and even worse, they knowingly sold me an unsafe car. Words of advice, stay far away from these people, they're no better than homicidal thieves.

I came into the dealership just to see what inventory they had available, not expecting to actually purchase as new car. I saw an X6 that caught my eye. Robert Crampton was my sales rep and Chris was my F&I that day!! They both took great car of me and I left out of there with a car I never thought I would be able to have!! Thank you both again for your excellent customer service not only that day but in the following days as well checking on me!! BMW owner for life!!

I made an appointment with Rey to come in and take a look and test drive the new BMW i4. I’m in the market for an electric vehicle and was very much considering the new i4. Upon arriving someone asks me if I need any assistance so I then tell them I had an appointment with Rey so he asked me to take a seat in their lounge while he lets Rey know I’m here. I’m sitting in the lounge for about 30 minutes before I decide to ask a gentleman by the name of Mike if he knows where Rey is, he goes off and tries to find him but then comes back to me and tells me Rey left the building to go drop off a vehicle at a clients home. Which I thought was very rude and inconsiderate since I drove an hour in Vegas traffic and sat in their lounge for half an hour to check out this new vehicle. Nobody had any idea Rey left so Mike goes ahead and takes care of me. I test ride the car, everything goes smoothly. I asked Mike if we can plug in some numbers to see what my monthly payment would be if I traded in my vehicle for the BMW but he insisted to tell me that it was a waste of time since the vehicles order delivery would take a year and the value of my vehicle wouldn’t be the same. But I insisted if he can please give me an estimate of what my monthly payment would be with how much kelly blue book would offer and he wouldn’t do it or if he could atleast tell me how much BMW would offer for my car in that moment. I was upset, all I wanted was a rough estimate not exact numbers. Moral of the story I will most likely not go back to that dealership. I felt as if they were not taking me seriously because I am young and drive a Honda compared to the rest of the people who were in their building.

Was happy with the service.

Victor was helpful with selecting new tires and a couple of other small issues with my car. Dealership is always very clean and customer service is very good.

Manny was super. He was very professional in that he listened to what I needed, made good notes, gave me an estimated cost and time frame for the service. To my pleasant surprise the actual cost was less and the time for service was much shorter. Years ago this BMW service facility was terrible. It has turned around because they hired stars like Manny.

They have great service!!! I love my customer service person she is talented and full of knowledge when you stop by visit BMW Henderson ask for Daniela. You won't regret

BMW of Henderson demonstrated that safety in my vehicle is very important to their customers.

Went yesterday to have service done & my service guy Christian was awesome. He was very courteous & understanding & very thorough.

Casey, Raymond and Charlie made purchasing my BMW a lovely experience that I’ll never forget. From the moment I walked into BMW dealership I was treated like a VIP customer. Casey and his team were attentive and never made me feel like it was just about the sale. I will definitely be recommending this dealership to friends and family.

Probably the best experience I've ever had buying a car. Every single person I encountered was very friendly and helpful. They are all on top of it, from Sales, finance dept to the General Manager. They all work cohesively to make the process as easy and enjoyable as possible.

Victor was my service manager and was very professional. He was very understanding regarding my concerns specific to the handling my BMW with extreme care. His customer service skills were excellent. Richard L. Alfred

This was by far the easiest car buying experience I’ve ever had. Feri was amazing!!! I live in Phoenix but I found that they had the exact car I was looking for. I submitted an inquiry and Feri responded. I told her I’d fly into Vegas on Saturday and I asked that all of the paperwork be ready so I could be in and out of the dealership as quickly as possible. This is something I’ve asked other dealerships for and still end up spending my entire day there. Feri had me picked up at the airport on a Saturday night and I was in and out of the dealership in 1-2 hours max. Super easy transaction and they followed up a few times after I left to see if I had any questions. Overall the best experience! Thanks so much BMW of Henderson and Feri!!! I will definitely be going back for my next car.

On 4/10/22, I dropped my car on Sunday evening at 6pm via key drop, when i arrived, my son had already arrived 10 minutes early and was looking at new cars for sale. No gates were down, parking lot is wide open to city streets. There was some sort of PA announcement going off outside the building. Their security firm was virtually monitoring the building and parking lots and was telling both my son and I that the business was closed and that we were trespassing, leave the premises immediately. He got quite persistant and rude... We of course shrugged him off and continued the drop off of my car. As I approached the lock box, the guy over the speakers proceeded to tell me "Would the gentleman who arrived in the Convertible please stop approaching the building, or you will be shot".... Seriously? This is how security works after hours? For one, buyers like to shop dealer lots on Sundays to look at cars in peace and quiet, without some high pressure sales guy following them around. It's incredibly bad right now as there is no inventory on dealer lots and still the same amount of sales agents. All our shopping is typically done after hours so we can make up our minds what we want to test drive before ever going to a dealer. Sorry, but I am not going to do this online. I don't think I'm alone in this. I have been going to this BMW Dealer for 5+ years, my wife and I own two BMW's, we just bought a new X3 from here last summer, we will take our business across town. Updated 4/19, I spoke with a sales manager on duty when I picked up my car on 4/11 explained what had happened and he said I would be getting a call back... crickets

I’m giving three stars due to the amount of times I had to keep going back to rectify the problem I was having with my car. However, I will say the person (Kevin) that help me each time, was very helpful even when I wasn’t a nice customer. I’m hoping the fourth time is a charm and I don’t run into the same problem with my brakes anytime soon.

My service advisor, Victor Amezcua, went out of his way to help expedite my service needs and requests. From first entering the garage of this dealership to the waiting room, bathrooms, etc every employee is awesome, the facilities very clean…

BMW Henderson worked with Albert and Wyatt in Service Dept.. They really went the extra mile to satisfy us and repair an issue that kept popping up on our 2018 BMW X1. Issue resolved and we highly recommend them, to say they least! We will be looking for new BMW soon as well.

Professional, fast, friendly and overall Great service!

Great repair and timely.

I already buy 3 cars from this ppl and I love it!!! My sales person is Rafael Correa just fabulous.

Regular service was done on time and car was washed. I did have to wait.

Got misled by my ?service advisor ? while i brought my car in for a regular warrant Service. My lack of not paying attention to his selling technique, my simple oil change turned into a 1700$ service, not necessary needed to be done on a leased car, that ends in a month. When realized that I was tricked into this costly repair, was too late, tried to talk to ? service Manager?, Whyatt? lack of personality, bored of listening, and no interest in trying to do something about his clients. Very disappointed about the customer service of this BMW dealership and their tricky techniques to upsale their repair bill. I will never Recommend this dealership to anyone, they?re very dishonest, and no interest in their customers needs.

Generally good experience with 1 year service which took 2 1/2 hours. Technician wrote that rear cross traffic warning was operating to specifications but I was not given opportunity to speak with him or demonstrate operation. It seems that policy is customers can only talk to the service writers. The car wash was excellent including wheel and tire treatment.

I worked with Feri. I told her what I wanted and she found it for me.

Very good customer service. Good communication and laughter during the time spent waiting.

Albert was very professional, understanding, friend and helpful in getting the issue with our BMW resolved. Thank you, Albert!

Massively overpriced, no discounts for older cars, and it took a week to get parts. Ever hear of fed ex guys?

Victor was our service advisor on this visit and he was very professional! He was very helpful and knowledgeable.

Carlos P. , salesman, was very personable and experienced. The buying process was way overboard and the piles of paperwork were extreme.

Waited 45 minutes after my appointment time to be attended to, which is unacceptable - that's not what 'appointment' means. If you're short-staffed then space out the appointment availability so that people can actually be attended to properly. Either that or just send a text letting me know that there may be a wait time due to staffing shortages; I know the IT architecture you use can send text messages, because I received a text message showing me the inspection of the vehicle (tire tread depths, brake pad measurements, etc.). Communication is free; lack of communication is expensive. Shuttle service is only one-way, which was *NOT* displayed on the website when I made my service appointment; needless to say, this is utterly useless - should customers walk back? Also, this is a *BMW* dealership - aka a premium marque - have loaner cars available. By comparison the Lexus dealership - from which my family have purchased 3 vehicles in the past - pick up the car at your house for service and drop off a loaner, and they were always consistently on time and polite. Perhaps we made a mistake in switching brands. Shuttle driver consistently drove 10-15 mph over the posted speed limit, including 70 mph in a 55 mph construction zone on the 95 northbound, 40 mph on Deer Springs right by the hospital (posted 25 mph limit), and 35 mph within a residential area (posted 15 mph). Regardless of what opinions people have about speed limits (they're the law, so in reality any 'opinions' about them are worthless and invalid), it's a very bad look to have a representative of your company drive in an unprofessional manner, especially in a vehicle wrapped in advertisements for your business.

attentive, polite and fast service. always a great experience with Henderson BMW

Just more rent a cars available especially when you have other prior arrangements. The service was good.. The one good thing they got me out of there exactly when I needed to get out. No complaints here👍🏽

The service provider went far and above. Visiting and waiting for car repairs Stacy brought lunch back to us. She organized it so we could do servicing in two appointments since no rentals available. The second day a rental secured so we were mobile until car done in the afternoon. We appreciated all the personal we received by our service provider.

BMW Henderson is a very helpful and friendly environment and solved my i8 problem efficiently and cost effectively. Victor and Wyatt worked together to get my i8 in solve the technical problem and fix the car efficiently and cost effectively. They also gave me a very strong buy offer on my i8 quickly and without fuss. Beautiful store as well! Good on ya'll! Tom Claridge

Victor is very efficient and knowledgeable of what does, he recommends what I need and advise you about your car.

Great customer service!! Very efficient. Daniela was awesome

Part of my tail light was out, I walked in to BMW of Henderson and waited for 2 hours. They said they didn?t have the part and would call me when it came in. We?ve played phone tag, the last two calls were from me and I have yet to receive a call back this place makes me hate having a BMW even though I love three car itself. I wish there was another dealer nearby. They have 1 great service advisor and unfortunately he wasn?t the one I was dealing with this time.

Victor is very efficient and knowledgeable of what does, he recommends what I need and advise you about your car.

Fast and friendly service! Knowledgeable technicians. Great dealership.

Summery: Important! - First contact, Emanuel states techs can?t find any issue with the car, it runs fine and no codes are shown. Possible over night hold for cold start test. - Second contact, An hour later Emanuel calls back to state that the issue is the fuel pump and module shorted out. Then stated they came to this conclusion/diagnosis because the car wouldn?t start when they tried to pull it out of the bay (The bay that the car drove into under its own power Emanuel confirmed). So our options given to us by Emanuel was pay $2600 or have it towed. - Third contact (next day), Emanuel states that the car has now started and they have came to a NEW conclusion that it?s a intermittent fuel pump shortage INTERNALLY (short is inside fuel pump). Next option given to us by Emanuel is to come pick up the car but he can?t promise that it will start once I arrive. - Details never provided were, codes or steps in detail that supports the diagnosis. - Concerns, during second contact I was given a definitive answer that the fuel pump and module are shorted out and my car will not run and will have to be fixed or towed BUT the next day a new diagnosis has accrued state the fuel pump isn?t actually shorted to the point of failure or absolute need of repair for the car to run and is just a intermittent issue. So yesterday if I would have paid it would have been for a false diagnosis. Going forward from here how can I be confident that this new diagnosis is TRUE? Example: For all I know I could get a phone call tomorrow morning stating that the fuel pump is fine and it was just the injectors the whole time. My fear is that something was damaged during diagnosis that is now causing this newly acquired intermittent failing to start issue (that was never a problem before, nor the original reason for coming in). This being said there is a lot of clearing up and making right that needs to be done. ASAP. I Uber this vehicle and is the way I make my living.

customer service is excellent, super friendly

Everything from start to finish was great from time the car was dropped off until it was picked up. Just what I expected from a top notch BMW dealer.

customer service is excellent, super friendly

Easy smooth deal process. Very smart & gentle special sales staff

I am happy with my new purchase. Sales people were kind and professional.

I usually have a good experience when I come to BMW, but this particular time I came in for just an oil change. My first oil change I pull right in there was no one waiting which was good. And there was only four people waiting for their vehicle in the waiting room. It took 3 hours for an oil change the person that was servicing my car should have informed me it was going to take that long. The next day I got a phone call asking how my experience was at BMW and I told them that it was just okay, but then I got a second phone call the next day to my job which they should never call your job to ask how your experience was when you're working. I got called back from my lunch break that some man was on the phone and it was BMW I was shocked. So in the future please do not call my job.

Went for oil change and service engine light- first they couldn?t find warranty of which I bought the car from them so told me regular price of $450, finally found the warranty so got that right after I had them to look it up several times- then when called to check on car status to see if finished. Transferred me to wrong dealership, twice, then I called and left message on voicemail of service manager of which I never got a return call back, finally I Called the guy I actually bought the car from and asked him to call the service department for me to check status , this was after 3pm. Appt check in time was 10am, finally got my car back. Horrible customer service! I will never go back. Prob want even buy another car there to avoid any service

On time service. Short wait time. Service advisor Emanuel Diaz delivered on his promises and made the visit seamless. Car delivered to customer in excellent/clean condition.

Top notch dealership. Stacy in service is amazing.

Manny in the service department is the go-to guy! Knowledgeable, friendly and courteous. Followed up when he said he would, informed me of updates and vehicle completion. Dealership is clean, organized and welcoming. I do suggest bringing your BMW needs to this dealership!

All of the employees were great. Very nice and accommodating!

Kyle the service advisor was really knowledgeable and super professional.

Al communicated everything from beginning to end. I didn’t have to wait while they fixed my car and the driver was pleasant.

I was very happy with the way Kyle took care of me, communicated and problem solved my issues. He always got back to me asap and was very friendly throughout the whole process.

awesome place to shop your next BMW. Very professional and handle our transaction with ease

Victor was great, super quick friendly and easy to work with

Oil change was super quick.

All of the staff was very accommodating and professional. Thank you for the great experience.

Only waited 10 minutes to check in. 5 minutes for paperwork and less than 5 minutes for the shuttle driver to arrive. I appreciated the prompt service! Staff was helpful and friendly. Car was nicely washed and cleaned up inside and ready to go precisely when the maintenance staff promised.

They did an amazing job! The car came back great! The facility was clean and staff was amazing.

Ian was great like usual, I always have a great experience every time I need something done to my car

Went in to ?just look? not knowing exactly what I wanted? but their salesperson was very attentive and found something that I might like. Fell in love with the 428i hardtop/convertible and within a few minutes we talking numbers and I bought myself a car. Kyle H. (Salesperson) and Chris S. (Finance) are absolutely the best!!! They helped make the experience so easy. Thanks guys!!!

Brought in for service and break noise. They didn't have the part in stock, but were able to get one same day to complete the repair. Sent a video of inspection and received text messages with status updates. They also washed the car before pick up.

Service tech was outstanding. But trying to contact tech through the dealership was impossible.

Great service. Video sent showing inspection. Would recommend BMW of Henderson

Utterly disappointing with their lack of professionalism snd the way they treat their customers

Great experience with this dealer, worked with BMW to cover the repair under warranty and no cost to me ! Great customer service as well 👍

Absolutely Terrific experience! From the moment I walked in requesting the car I wanted to see, Amanda Chrisman @ Henderson BMW was so Knowledgeable she actually introduced me to an even better car! Still within my price range. Thanks to her and the rest of the supporting staff in making my new car purchase so smooth and effortless on my part. I can’t wait to have my family and friends become part of the BMW family as well. -From a very Happy first time BMW owner, Freddy S.

Victor did a great job of taking care of getting our 335 repaired and back on the road. First rate!

Very curious. Great shuttle service and drivers. Went in for oil change they also fixed the new recall.

Excellent customer service, easy service scheduling

It was a great experience. Definitely will come back here again

I had an 0830 appointment to have my front brakes changed and an oil change. I also asked to have my auto start/stop looked at because it no longer worked. I was told it should take 3 hours. My car did not get taken back to get worked on for 40min. After about 2.5 hours I was told I needed to have my motor mounts replaced $2000. I opted not to do that( got a second opinion and was told I definitely didn't need them replaced anytime soon). After 3 hours I asked the status of my car, they said it would be 20 more min. After another 1.5 hours later my car was finished. I got in my car the auto/stop still did not work, the outside of my car was filthy. There was water spots all over the windows, blue washer fuiled dripping down my white car. There was grease smears across my doors. The final straw now my transmission light comes on and it says to put my car in park even though it already is in park. Definitely will not be returning to have any car work done here!

My sales person (Kyle) was Great. Straight forward and to the point. No false promises or leads, just business. If it started and ended with him, I would give a 5☆ without hesitation. A manager gave us some misleading information and something that should have taken 1 day ended up taking a week. I love BMW, they make great products.

Manny is the guy to go to when needing service, courteous, knowledgeable and prompt service! Dealership is dependable for a solid work!

Very friendly staff and great cars at a good price !

Stacey was excellent in providing me with the information that was necessary regarding my car, The service technicians did an outstanding job of locating the gas leak in my vehicle and correcting the problem. Thanks to BMW of Henderson for taking care of our automobile!

The best service advisor (Emmanuel Diaz) that I've had in all the years of owning my car. Wonderful personality, very knowledgeable and helpful. He is the first and best impression of that dealership. Thank you, Ms. Bishop

Slow.

To say that they have been great is an understatement! From the day I've step my feet into the dealership for the first time, up until the day I've picked up my new X5 I felt like a royalty. Kyle Hisanaga is the best car sales associate that has ever come across my life. He certainly made me feel that BMW cares more about developing a long term relationship rather than maximizing a short term opportunity. The combination between the quality of their products and BMW's philosophy definitely set them apart from their competition!

I had to take in my 528i for a recall involving software. I loved that I could just drop off the key and fill out quick paperwork and be on my way. The service tech Albert then texted my husband to say it was finished. They had detailed my car! What a nice surprise as I hadn't done that for months. Everyone is professional and I would highly recommend BMW of Henderson.

Awesome people and always willing to help you out. My guy Christian helped me out a lot while I was there. Great guy

Beware of this place. Just take your car to the Sahara location and save your self the headache and the unprofessionalism. Plus your car will never be fixed from this shop. This is the 3rd time I’ve drove my car off the lot from their service and it still hadn’t been fixed. This place has time and time again been the worst experience in their service department. My car was in there for 4-5 days and still has the check engine light on. I have called and left voicemails (3) to speak with someone to resolve this issue and never get a call back. I’m doing my do diligence as a the car owner but if the Henderson location can’t even give me a call back to schedule an appointment how am I supposed to keep my lease up to date with its maintenance. I even called as I drove my car off the lot to the rep that was handling my case and never heard anything back from him. Time and time again just the worst service. Even when I go in for an oil change that I’ve scheduled weeks in advance there’s no reason to have my car for 4 days. They were trying to keep me car-less for that amount of time and never once brought it to my attention prior to coming to the appointment which I was dropping my car off before I was heading into work. Which I had to reschedule for the following day since I would have no way to get to and from work with 3 appointments after work. The lack of communication is terrible. I’d rather just drive myself up to the Sahara office because they actually stay true to their word and always give 5 star service.

I took my X3 for repair I was told $3700 plus sales tax. My husband picked it up and paid $5075! Sales tax is listed at $213. This is over $1100 difference and the check engine light is still on!? I was told Daniel would call me yesterday ( picked up the night before from employees that had no clue and anything) he didn’t call. Left a message yesterday because he was not available and still nothing… never recommending this place for repair and if they are that shady with repairs I wouldn’t purchase a new vehicle there either.

What would you expect from a BMW dealer for $2,800? Certainly, not a botch of a software update which they recommended, and that took over 30 days to get right. Certainly, no engine smoke leaking into the passenger cabin after a replacement of the head gaskets, which they diagnosed as needing repair. Certainly, replacing all body parts like the tow eye cap on the rear bumper that makes my bumper look toothless. Certainly, not silence and no response to my calls and text messages to the customer service rep and the general manager. Certainly, a frustrating and disappointing experience from a premium brand.

Work was as requested. service advisor was very professional and had good knowledge of the car.

stacy gave quick service notified me about needed service

I dropped off my vehicle and was told I’d get a call within a few hours letting me know what was wrong with my vehicle or if it would need to stay overnight for more time to diagnose. Ian Mandapat is the service advisor that was assisting me. I never received a call from him and had to reach out the next day. He told me what the diagnosis was and the price for repair, I was also told my rear brakes needed to be replaced because they were at discard spec but I had had them checked not too long before that and was shown I still had 50% life on my rear brake pads.I asked for a day to think about it and make a decision. The following day at 4pm he called me and I declined having the work done and said I’d pick up my vehicle the following day. When I got to the dealership the next day i was told my vehicle wasn’t ready for pick up because some “panels” had been removed and it would take 4-5 hours till my car was ready and he’d call me when I could pick it up. I explained I needed to get to work and if I could just have the vehicle as is and put the panels on myself. He said the vehicle is on a lift and it will be ready in 4-5 hours and he’ll call me when it’s ready. I wasn’t offered ride sevice, I wasn’t offered a loaner car, I wasn’t given any solution, I was pretty much told it’s not our problem. I paid the $212 for my vehicle diagnosis and had to get an Uber to work. I never received a call letting me know my vehicle was ready for pick up so I returned a few days later on my only day off to pick up my vehicle, and my car was covered front to back in dust, dirt and water spots, I took photos and videos of it. I was given the absolute worst customer service I’ve ever received, I was told false information about my brakes, and my vehicles was returned to me extremely filthy. Needless to say I will never do business at this dealership again.

Was just in for a oil change, AL wad great and had my car back to my in a jiffy. Thanks BMW Henderson Nv

Victor was very professional and very helpful with understanding how my BMW X one works today I appreciate the customer service it was great!!!!!

Have had questionable experiences a few years ago, however things have really turned around in the service department for my wife and I. Ion is always extremely helpful and has changed my previous experience into a positive one.

Emmanuel and the Shuttle Driver were exceptionally good

We needed a car QUICK! Our car just made it to the dealership. Rafael helped out us and he was great! Understood our situation and what type of vehicle we were looking for. Let us test drive a few, brought up the numbers of the car we were interested in and we ended up going with a car that was perfect for us! Great staff!

Loved the service they performed and wow they even washed and vacuum it out thanks so much

I brought in my BMW for a coolant leak, and that the coolant expansion hose needed to be replaced, for which I was charged about $850. The leak was not fixed, and I got the same error message a couple weeks later, causing me to pause a long distance trip and return the car to BMW of Henderson. Albert, the service advisor, came out a told me now it's the coolant expansion tank now that needs replacement, and quoted me another $650 to fix. I asked him to give me the diagnostics paperwork and took the car to BMW Only service to perform the work for $400. I asked their repair team to show me the part after the replacement and point out the leaks. They showed me my old part and told me they didn't observe anything wrong with the old part but they went ahead and replaced it solely based on the diagnosis from BMW of Henderson. A few days after that, my car gets the same error message saying my coolant is low again. I took the car back to BMW of Henderson, and now I'm told the WHOLE engine needs to be taken apart and it may need to be replaced. They want another 15 hours of labor at $188 per hour to DIAGNOSE the car for the 3rd time now for the SAME EXACT problem that they had clearly missed a couple months ago. I spoke to Albert multiple times asking for assistance with the costs, given the situation, but BMW of Henderson refused to perform the diagnostics unless I pay almost $3,000 for it. Having spent over $2000 among 3 shops now on the same exact problem, I contacted BMW of North America, who refused to help and referred me back to BMW of Henderson for assistance. I have just spoken to Wyatt Stoppard, the Service Manager, and he refused to perform the diagnostic unless I agree to pay for 15 hours of "labor". I am filing this complaint because they had missed the original issue, potentially causing engine damage to my vehicle and are looking to simply squeeze more money out of me for more repairs of parts that did not cause the problem. Wyatt Stoppard, the service manager, didn't agree to help either here just reciting a script that Albert already gave me before.

Didn't have to wait too long for a ride to work. I liked the video I was sent of the tech working on my car.

Daniel Grossardt was very helpful. He helped my husband to be in and out of there as he knew and understand that time is important. He was very professional and friendly. Look for him in the service department to get the same great customer service we got from him!

BMW autonation is awesome , Stacy in service awesome love ger

Has a great experience at BMW Henderson ? I recommend them to my friends and will be back for future purchases.

Very caring and very professional I have always enjoyed the moment with bmw.

I had a appointment there for 11:30 now when I called I asked for availability to get my bmw diagnostic she said 11:30 I drop car off they gave me a 2 3 hour estimate Kyle seemed really unsure of why I would want a appointment to service car not sit there for 3 hours then tell me we backed up completely unprofessional and what is the point of a appointment for service I understand now bmw makes all there money on car repairs and service BEWARE IF U SET APPOINTMENT BE PREPARED TO HAVE CAR THERE FOR AWHILE

BMW of Henderson Not good Total incompetence! I had my wife's car in for maintenance services, also made the service person Victor aware that I had to add air to the rear tires a couple times already to please check them out. They said they checked the tire and found no problem with it, I asked to please double check because there was definitely a slow leak somewhere. They assured me there was no leak, gave the car back to my wife, she gets up in the morning to go to the hospital to check on her mom, and tire light is on again, so I go to put air in the tire and when I look at the tire, there's a screw plain as day stuck in the tire ! They either just put air in the tire and sent her on her way, never checked it which makes them liars, and dishonest. or thev did check the tire and are completely incompetent. Either way I will never go there again, and recommend you avoid this place as well! They had the car for the whole day, screw in tire anyone could see. just ridiculous. Thanks Victor in service and BMW of Henderson! Absolute worst customer service imaginable. ****warning, horrible service****

This place just gets worse & worse. Brought it there at the end of Jan for something my husband noticed - nothing major wrong- no service engine light etc. It?s now March and the car is still there and not repaired! No offer of a rental (it was actually denied by their manager!); and when I finally said enough is enough and went to pick the car up, it had service engine light and had a vibration in the motor making the car unsafe to drive. I will be filing a lawsuit and will never buy BMW again, nor will I ever recommend this service center. The fact they sent me this email to review is absolutely comical.

Always a great experience! Dave, Carlos Dominguez and Charlie Clarke went above and beyond in transitioning from my lease to purchase. They are all about making customer service a 10 out of 10!

Recently had our BMW into the BMW Henderson, NV. All i can say id Daniel our Service guy was nothing less than awesome. He made a real difference. Great guy, followed up help,,,,,just an awesome experience. Well done.

This place just gets worse & worse. Brought it there at the end of Jan for something my husband noticed - nothing major wrong- no service engine light etc. It’s now March and the car is still there and not repaired! No offer of a rental (it was actually denied by their manager!); and when I finally said enough is enough and went to pick the car up, it had service engine light and had a vibration in the motor making the car unsafe to drive. I will be filing a lawsuit and will never buy BMW again, nor will I ever recommend this service center. The fact they sent me this email to review is absolutely comical.

Easy to schedule the appt for my air bag recalls. Met with Victor in the service department, who verified the recalls and any other info. Their service team gave me a ride home. The job was done in just a few hours, as originally mentioned, and they even had the car washed and vacuumed for me when I picked it up. Great service!

Christian is a top-notch service advisor, who will go out of his way to help you save money, while giving you professional advice with his extensive knowledge.

I'm new to NV so I needed a smog test to register my car. Since I'm still under warranty I also wanted to get established at a BMW service center. Everyone was courteous and professional. My service adviser was knowledgable and helpful. I'm lucky that this location is convenient for me. Very good experience.

I had a flat tire they took my car in right away, replaced the tire and handled a few minor recall items. Kyle from service and Kyle my dealer made it quick easy and my car was back in less than 24hrs. I’m always super happy with how they take care of things.

Great service and very responsive from Kyle. Kept me updated and was very flexible.

First time taking my X5 to BMW Henderson for scheduled maintenance. I had them check a few things that were making noise and they fixed them for no extra charge. I was happy they didn’t try to upsell me and add extra services. When I picked my car up, it was so clean, I had to check the license plate to make sure it was mine! I will be back when it’s time to change the oil!

They did good job good quality.

Daniel Grossardt was my service advisor. He did everything he told me he would. Had to get my speaker checked and cabin filter replaced. Biggest thing with Daniel is he wasn’t pushy on service upgrades. He told me about what he recommended but allowed me to choose.

The visit was for replacement parts. All parts were available and installed promptly. Everyone was helpful and courteous.

great customer service from the sales person to the service advisor to the genius bar. Everyone was polite and very helpful. I would recommend this dealership

BMW of Henderson Service department goes above and beyond. Kyle sets the example and the customer experience is always outstanding!

I have always wanted a BMW! I had a great experience with Henderson BMW. They gave me a great deal on my trade in and I drove away in my X3! I highly recommend This dealer!

Wasn?t expecting the phenomenal service I received from BMW of Henderson. Will continue to have my car serviced there after the thorough inspection and work that was done on my 330e

Good experience for me, I'm brought a new car, and the service is very great, love this place

Victor was amazing. The last two times I had been at BMW was a nightmare. This last time was so much better. I’m am so happy Victor and Al were both helping get my car looked at, fixed, and out all within the same day. The last time I was getting serviced I ended up picking me car up because they had it all day and still did not have a diagnostics done. I’m thrilled and will only use them two from now on.

Great peoples and service

Great service as always.

Great service as usual!

It was a very easy process. I went in just to get an oil change on my truck. I left with not only an oil change but a clean interior and exterior. Overall, I'm very happy with my experience and be there next time I need an oil change.

Although my car repairs were through the roof!!! Ian was really helpful and did everything possible to assist me. My car repairs were fast abs the process was smooth. I love coming here because I know it will be done correctly. Thanks BMW Henderson.

Ian at BMW of Henderson assisted with expediting a back ordered part from Germany. His determination resulted in my BMW being returned to me after a few weeks vs month as originally anticipated. Ian’s determination and high level of customer service is commendable. The BMW family rings true at Henderson!

Our Service Advisor Ian did an excellent job in handling our needs. We were very pleased with the way he explained what was needed and how he took care of us while our car was being serviced. He is also very professional and polite which is highly appreciated. Thanks Ian for the excellent service

Manny in the service department is the best! Not only is the service great for my BMW, Manny makes the experience smooth, flawless, and quick! I will continue to be a BMW customer as long as he is my service advisor! Service is everything and he understands this to the tea. Keep up the great work. I love my 640i and Henderson BMW.

Fast friendly service!

I had a fair deal to trade in my car and buy a used vehicle. Was a little upset that they didn?t tell me that the vehicle had one key and it cost me $350.

Great service and communication.

My service Advisor Danny was very attentive and would recommend him to all my family and friends 5 stars

My service rep was so friendly and understood I had to wait at the dealership for my car, she went out of her way to let the mechanics know I was waiting to see if they could get me out as quickly as possible and they did. I really appreciated the service. Ill drive to Henderson instead of the other BMW service center from now on!

I brought our 2013 BMW X5 to BMW of Henderson for a routine maintenance and my Service Advisor, Stacy Means, exceeded all expectations. During the initial inspection, a significant issue was revealed that turned this "routine" maintenance into the stuff of car repair nightmares. Stacy's quick thinking and thoroughness revealed an opportunity to have this expensive repair covered under a warranty we had that was just a few hundred miles from expiring. This repair then revealed other necessary repairs and the entire $5Kish repair was covered under a warranty we had from our Carvana purchase of this vehicle. Had it not been for Stacy, we would have missed this and this issue would have gotten worse-and-worse until the repair was absolutely critical - and by then - the warranty would have been expired. This entire warranty transaction from the initial claim inspection to completed repair was handled by Stacy and I did not have to lift a finger - didn't have to fight with Carvana, their insurance provider SilverRock, etc. I didn't even have to pay and then submit the bill for reimbursement - Stacy handled EVERYTHING. Stacy is awesome and we can't thank her enough.

I brought our 2013 BMW X5 to BMW of Henderson for a routine maintenance and my Service Advisor, Stacy Means, exceeded all expectations. During the initial inspection, a significant issue was revealed that turned this "routine" maintenance into the stuff of car repair nightmares. Stacy's quick thinking and thoroughness revealed an opportunity to have this expensive repair covered under a warranty we had that was just a few hundred miles from expiring. This repair then revealed other necessary repairs and the entire $5Kish repair was covered under a warranty we had from our Carvana purchase of this vehicle. Had it not been for Stacy, we would have missed this and this issue would have gotten worse-and-worse until the repair was absolutely critical - and by then - the warranty would have been expired. This entire warranty transaction from the initial claim inspection to completed repair was handled by Stacy and I did not have to lift a finger - didn't have to fight with Carvana, their insurance provider SilverRock, etc. I didn't even have to pay and then submit the bill for reimbursement - Stacy handled EVERYTHING. Stacy is awesome and we can't thank her enough.

I was blown away by how Easy and Smooth the process was! Super happy with my service from Robert.

This is the kind of place you want to take care of your car needs. From scheduling an appointment to bringing the car in and getting it back, I give 5 stars. Everyone is always super nice and cheerful. My car and concerns are always taken care of and I’ve never had any surprises or empty promises. They are always willing to go above and beyond for their customers. Special shout-out to my service advisor Ian, he is fantastic at what he does and always delivers excellent customer care. If you care to bring your car to a place that cares- I highly recommend this location. Thank you BMW of Henderson!

Service here is great! Ian in service helped me during my last visit and was very professional and kept me update with my vehicle!

We had a minor misunderstanding in the beginning but my Service Person made everything alright.

Rafael Correa was very honest and we are able to reach an agreement in 20 minutes in less than 2 hours total I was driving home. No hassles

Stacy at Henderson of BMW in auto mall was very polite person and she always helpful.. if I can give her 10 stars I would.. stacy thank you for your help as always it was a pleasure to meet you when I arrive there… see you soon!!

Good experience from recent car service.

Fast service

We had a minor misunderstanding in the beginning but my Service Person ended up taking very good care of me.

Was able to get an appointment and repairs done in the same day.

We would not have our BMW 5 Series if MIKE DRONET did not approach us. He had 2 other customers ahead of us but he managed to provide EXCELLENT customer service. Big THANK YOU to MIKE DRONET! CHRIS A.

The only place I will take my BMW where I can have peace of mind that I will receive quick, honest and stellar service. Thank you for all you do.

I love the fact that they send you a video of the inspection of your vehicle, so you know what issues you may be having.

Great Service! Attentive. Fixed issue promptly.

Fantastic Service

Unfortunately, my experience was absolutely horrible! I would have to call them to get an update. Half the time I could not reach anyone, even our service advisor, Daniel who was never around, and when I was finally able to reach him, he had no answers as to what was the issue with my vehicle. In the end, after 3 days of them having my vehicle and still, not telling me what was wrong with it, I just went in and took our vehicle back. I was very surprised at how unprofessional they their service department is. I would recommend BMW Las Vegas! It's definitely worth the little bit of extra traveling time.

Yoshuwa is the best at what he does! This is my 2nd time buying a vehicle from him at BMW of Henderson. We kept in touch over the years and going back to a sales guy I trust was a no brainer

Good service and friendly staff

Robert and Charlie are incredibly honest and professional

This dealership's service and customer support has really improved recently

I went in on Saturday for a recall issue. I told the service agent there is a wheel bearing issue as well. The Bmw garage service concurred. Apparently, I’ve had this issue for over a year, a friend of the family recently detected it. Long story short, this should have been detected by BMW since it’s covered under the warranty. I do not know anything about cars and I rely on their service to PROTECT me that’s why I bought an extended warranty which expired a few months ago. This issue doesn’t pop up on the car screen, or when they do a diagnostics, it is only detected by driving the car. I tried to explain this to the service agent Victor A. who offered to give me a 10% discount on a outrageous price then took it back (very childish). Victor was offended that I wanted to speak to his service manager, which is my right as a CUSTOMER. I’m still waiting for the service manger Ronnie M. to call me. It’s Wednesday and I haven’t heard from Bmw. Bmw of Henderson definitely needs to work on customer service. 2/05/2022 Thank you for the response. I’ve left two voice mails specifically saying the owner wants me to call you (GM). First voice mail on Monday, January 31st, second one on Thursday ,February 3rd and still no reply. Today Saturday, February 5th, I called again and there is no general manger on duty.

Found a pre-owned car I loved there that I planned on paying cash for. Things went well, but then I had to wait an hour plus for a finance guy. He gave me a hard sell on a Warranty. I was interested, but explained that i had researched the vehicle, but not warranties so I would want to do research before committing. He said basically if I didn't get it today there would be an expensive reinspection so I needed to commit today. I declined. The next weekend I went to BMW of Las Vegas and bought a warranty. They waived the inspection fee. Overall a good experience, but no one enjoys a hard sell.

I was very impressed by the courtesy, the friendly and the professional of each one of the people that I meet at the Anderson BMW. Even after I bought my car they continue to offer me assistance with the same courtesy I found when I went there! Highly recommended!!! IT

We took out 2019 BMW 430I in for service. The entire team was amazing and while we were sitting there we built a new x5. Great experience from the salesperson Robert to the GM David and everyone in the service department!!!!

Lack of knowledge on the time of services. Poor communication about when vehicles will be finished. Will not be returning to this location

I had an 11 am appointment for a simple winter health check/inspection. I’m waiting until around 1:30 until I go ask and see if anything is wrong with my car because it’s been about two and a half hours. The advisor goes to check and he comes back and says they haven’t even started it yet and will start right away. It then took them another hour. Three and a half hour wait for a simple inspection.

BMW of Henderson continues to exceed my expectations. Emanuel Diaz in service, and Alan Moore the shop foreman, set the bar for customer satisfaction and deserve recognition. These two gentlemen are one of the reasons my wife and I own two BMWs.

Was a very pleasant experence with the service advisor. However the prices for repairs and labor were expensive. The towing company that was used to pickup my vehicle and return it was a little lacking in communications. Overall happy with BMW of Henderson Nevada.

Courteous, timely, and professional.

I have never actually written a negative review; but after consideration, felt compelled to share my experience. After being coerced into a deal for a vehicle I didn't really like (that's on me), and then learning from the sales manager that the availability of vehicle I really wanted had been misrepresented to me (that's not on me), the sales manager told me "I can't fault the salesman, his job was to sell you a car. And he did it. We've had to increase the pressure of our sales with what's going on.

Yes service was very good

My service advisor, Victor Amezcua, was most helpful and thorough in making sure my car repair experience went smoothly and that the warranty company paid their responsible portion

The experience at BMW was poor. I had to go down to that office from Summerlin 3x due to misinformation from one of their employees on a lease buyout. The manager was rude and not customer friendly when I expressed my disappointment. Also more than half of the employees were not wearing masks and it was very uncomfortable. I will not do business with bmw Henderson again and will tell my friends and family of my experience

Sales manager don?t respect customer. He name is michael, one of the managers in the office. He is yelling to me, no respect at all, when we talk.

Went to Henderson for a 70,000 mile service, we received excellent service and were done within 2 hours. Very professional and courteous.

I purchased a used car with a 90 day warranty, and I paid for an extended warranty, about 2 weeks later I experienced several - what I thought were minor issues - ended up being over $10k in repairs!!! My extended warranty would not cover the repairs due them being pre-existing! The most important part of this experience is their number one sales person Feri, never took my issues for the car she sold me in her own hands - kept referring me to the service department! Never once helped me!!! After a month of my car being there for repairs .. the service rep. Staci worked with me through the entire nightmare and kept me informed!!! She was awesome!! Very sad and scary experience for a new BMW customer!!! Going back to Mercedes as soon as I can!!! As their slogan states!!! The Best or Nothing!!!!

First service appointment since getting my new 2021 M2, Easy, Fast, Friendly, Service Advisor Stacy was the Best. Start to finish everything was top notch, even my sales person Yoshua stopped and said hello. Great Team of folks

I was visiting Las Vegas from Washington and unfortunately my car had some issue. Christian Mandapat made sure that it will get done by the same day, He save our vacation from being a disaster. He updated me on what's going on. I highly recommended this BMW location and Christian Mandapat.

Robert was amazing! Very kind, knowledgeable and a joy to work with...Absolutely will recommend BMW and Autonation to others! Thank you for making my (first time selling) experience painless.

Service: software update. Good Experience. Lots of appointments, easy. Prompt service on arrival. Adviser Albert very up front about time to complete. Picked up end of day. Clean car was a nice touch. Thanks.

I went there and buy a car and the car just shows some problems and they said they can?t repair it also the controls don?t work

Buen trato el confort de los carro y buena atención

Had no issues, and great service from start to finish.

The service was fast and good. The salesperson was competent and friendly.

Services was superb from every person who assist me of getting a lease with ease. If you want a great experience, go to Auto Nation BMW of Henderson!!!!

Great service!

Emmanuel Diaz did such an amazing job , everything was handle so quickly and smooth . I love it ? .

My Experience at Henderson BMW was an awesome one. My sakes person Yoshwa is by far the best around and i would highly recommend this dealership for new or used cars.

I worked as a technician on BMWS for 30 plus years. It's been many years since I have done so. I am thrilled to say this experience brought back many pleasant memories and sense of pride. Very happy I stopped in at this dealership.

Daniel was very helpful with my BMW service needs. He was accommodating and went above and beyond to ensure my car was in tip top shape by the time I left. I decided to stay and wait, and the lounge had ample space for sitting and working. This is my new hub for my car’s service needs.

Had an appointment at 11:30. Told them I was fine leaving my car here for service. They said it was going to be ready I 3 pm !!! I call for a status no one call me back! . I had to show up .. 3:30 pm and they said my car was still getting worked on .. it's a brand new car just need it a oil change. I was very understanding of the time and have them plenty of time . Worst service.. worst communication.. so much for superior service and quality

Every single time I?ve had to bring my car in for service I?ve had issues. Whether it be not having my warranties in their system correctly or this last time I literally booked my service out about a month so I could make sure I would have a loaner car only to be told there?s no loaners available, after I insisted that they make arrangements for me since I not only took time off work that morning, again I purposely booked my service for a day I would told I would get a loaner car, they finally found a solution. It?s truly a headache for me every time I have to deal with this company. Sadly I cannot wait until I can get rid of this vehicle brand. I wouldn?t recommend it at all. As for the car itself, the Bluetooth connection is a pain and is finicky on working, the car is a 2020 and I?ve already had the back brake pads replaced, which i was told brake pads wearing out fast in a known issue. All I would suggest to someone is really do your research before purchasing, I wish I would have.

When I entered the service area there was no one at the desk to greet me or give me directions despite several guys wearing BMW shorts milling around. There was a man practically in tears because his car was still not done despite him taking the day off work to come to the shop. There was a couple asking lots of questions at another desk about why the service they requested was not performed - they were very upset! When someone was ready to help me, I learned that my 2016 BMW was not eligible for the special I had been sent info on because it was 5 months short of being 60 months old????? I had made a noon appt only to learn that the mechanics were going to lunch and would start my service at 1pm (so why make a noon appt???). The only reason this isn’t a single star is the gentleman who helped me was nice and not surprised when I asked for my keys and told him I was going to rethink where I get my service performed! I will not be back.

Me recibieron muy bien, entregue el carro y me llevaron a una sala donde encontré unos sillones muy cómodos, me atendió un asesor y Después de hacer todo el papeleo, espere 1 hora, tiempo que se estimo. Muy amables todos.

Ian Mandapat was right on time with everything, I was able to get my recall done and he also saved me time in the next 2 months to do my yearly oil change. Thank You Ian

Great time met expectation

Standard annual car service. Victor was most helpful.

always helpful good people 👍

They are nice service they answer my question when I ask and I am happy they check up my car very good.

Starting with my salesman Mr Shields, he made me feel as if I was the only important person in the dealership. Mr Shield?s attention to my requests as well as my needs was impeccable. Mr Shields ensured that he personally walked me through the entire experience. He ensured that each step of the purchase process was explained and appropriate introductions to the rest of the purchase team with my needs were discussed and met. The finance manager was kind and took the time to answer all of my questions without making me feel uncomfortable. If you are looking for an exceptional auto purchase, Henderson BMW has the team to meet your needs and desires.

Overall, the facility is nice, the customer service was better than most places.

There was no valet to receive my car (unlike Benz or even Toyota). Wait for the rep assigned by the website was 5 minutes or more. The vehicle wasn’t washed (again: Service that Toyota, (not a luxury brand) has always given. And for one of the issues required to be addressed , to check my sound system controls from the steering wheel, they dismissed it , they didn’t explain why, and I was told to make another appointment for that. Very subpar service considering BMW is a luxury brand.

There was no valet to receive my car (unlike Benz or even Toyota). Wait for the rep assigned by the website was 5 minutes or more. The vehicle wasn?t washed (again: Service that Toyota, (not a luxury brand) has always given. And for one of the issues required to be addressed , to check my sound system controls from the steering wheel, they dismissed it , they didn?t explain why, and I was told to make another appointment for that.

Nice services!

Smooth and quick process, prices were within KBB recommendations. Staff was super friendly. Fari was the sales agent who helped me and was super nice and patient in helping start to finish. Wonderful staff all around. Highly recommend!

Great service in the service department, my car had a strange error and check engine light, Kyle at the service center got my vehicle fixed/updated within a few hours of drop-off

The staff at Henderson BMW are kind courteous. Al went above and beyond to help me understand what was needed and why. I’ve been a loyal customer for the past four years.

Overall long day but no concerns. I really have no other comments at this time.

If it weren’t for Kyle in Sales or Daniel in Service, I wouldn’t give BMW Henderson such a great review. In fact, I would have probably given it a much lower rating based on prior experience. On my 11/22/21 visit, I had to deal with Sales and Service for unrelated transactions. Kyle in Sales was extremely helpful, professional and provided excellent customer service. In fact, he even followed up afterwards to ensure everything was taken care of. I had to return yesterday, 01/10/22, since my brake fluid light was on, and I received an email that my vehicle needed an alignment (both should have been handled during 11/22 visit by the Service Dept). There were issues with appointment scheduling, no return call from R. Molina who they transferred me to rectify the issue. Honestly, I have had my fair share of lack of communication and substandard customer service with this dealership, and it can be frustrating. I explained my frustration to Daniel in Service yesterday, since he was my assigned advisor, and he ensured the issue was taken care of and I was out in about 2 hours. Unlike my visit on 11/22 which took the entire day, and I STILL had to return for items not taken care of, which resulted in a waste of time and gas. Daniel provided his business card and advised me to contact him directly with any further issues. KUDOS to these two employees who go above and beyond for their customers.

Professional Complete and Got the Goal done with Friendly Accuracy. Vegas Bling Bling as Well at Henderson Price and Honest Answer's Hometown Five Stars!👍🎆🎆🎆🎆🎆

Excellent experience. The sales staff was friendly and not pushy. Our salesman knew the vehicles as well and being able to work with us on our trade in and getting our payments where we wanted them to be. The financial services were training new staff so we got twice the service! Highly recommended if you want a great car and great service.

Kyle is the best service advisor I’ve ever worked with. This is my 6th bmw and I plan on getting another once my lease is up. This dealer provides excellent service in every aspects.

Mixed details on necessary repairs?.what was at first mandatory for safety became you will need it someday in the future when I had a knowledgable man show up to discuss the issues?still confused?hopefully not as dangerous as they first presented?repairs that were done seem to have been done right though?

The best BMW dealership in the world—hands down. From the General Manager down to the porters, the level of attention and care paid to its clients is unparalleled. David, Mike and Darnell—I can’t thank you enough! BMW of Henderson is my dealership for life.

Albert is very knowledgeable and good attitude.

Starting with the phone call to make the appointment, since there were several items I specifically wanted looked at, the wait time can be lengthy. The automated voice system does give a call back option however. The service manager, Ian did a quick analysis of the car computer and informed me what else the car required. I selected all of the recommended service to be done. Total time in the shop was about 6 hours. The items I asked them to check were actually good. The alignment they did made a notable difference on the ride home. My car was purchased from another dealer a year ago and I am the second owner. I wanted the full service to get the car in the computer system and a known state for my piece of mind. This is the closest service center within 100 miles, another reason to get everything serviced. A good experience overall.

I had a very good experience dropping off my BMW 328i for service. First, I was able to use a 25% off coupon. As a retired person, that is great. Second, the salesperson was friendly, knowledgeable and helpful. Third, the service personnel were diligent about determining what else the vehicle might need besides an oil change, and there was no pressure to do those items. I was able to choose what additional service I felt I needed at this time freely. The waiting area is larger than average, and there is table space to plug in a laptop. The coffee service leaves something to be desired - they should take a clue from VOLVO on this. Overall, I highly recommend this dealer.

Service done on time, good communication and care taken with my car.

I'm satisfied for the service...my service advisor Emmanuel Diaz is very professional. ..I will recommend BMW OF HENDERSON...

excellent service n service advisor...Emmanuel Diaz

Great experience! I was lucky enough to find a great used car and the staff at BMW made the purchase quick and easy. Highly recommend!

Henderson BMW sales representative was very helpful in the selling process. Prior to going to BMW AutoNation I went to Mercedes Benz and they were not as fare or as helpful.

Ian was great to work with! He answered all my questions and went above and beyond to ensure I was happy and satisfied with my service! I will make sure I request Ian for future services! Do yourself a favor, request Ian- you will be happy you did!!

Brought vehicle in late afternoon with a coolant leak and was quickly seated with Ian Mandapat.The car was diagnosed the next day with a leaking cooling hose and engine mounts leaking oil and collapsed.I authorized the repairs and expected one/ both would be covered by my extended warranty which was in full effect.The next day Ian told me the car would be finished the next day and both repairs were not covered by my warranty. Ian and the service department did their jobs very well and I have nothing but my sincere thank you.I do however have fault with my attempt to have my motor mounts covered.A generic email from the local warranty department clearly contained the words in not covered, Mounts Engine/Transmission.Strangely my manual clearly states the exact same same verbage but with Mounts Engines/Transmission missing.Clearly BMW isn’t covering these mounts but they were in 2017 according to my booklet.I am expecting an uphill battle but I feel I was wronged.The wonderful and professional maintenance department deserves their review and not have it destroyed by an ongoing dispute with sub standard businesses practices and the employees that speak them.

After a little frustration at the bugging it all worked out great

This is our 4th vehicle from BMW of Henderson and we keep going back because the service is better than the competitors.

Always a great experience when I come in. It’s worth the drive as I’m closer to another location. These workers take pride in their jobs and do great work.

They were wonderful. They called and kept me in the loop for my repairs. Great experience

We came in for two cars and worked with Darnell and Devon. They both were incredibly helpful and ensured we had a great experience. They did everything they could to help expedite the process. This is my first BMW and because of the service we received (plus the amazing vehicles produced), I don’t think we will ever get anything but BMWs from now on!!

I was in Vegas with family and the car appeared to have battery problem and hence visited the dealership in Henderson. Stacey, the service advisor met with us and was very courteous and arranged to have the battery replaced the most time efficient way. Our experience was excellent in every respect and strongly recommend the Dealership in Henderson, Nevada. Narayana Pillai. M.D.

Oil change lights still on They didn’t fix gps issue No wash the car No loaner car Still under warranty Worst service ever Never go back

Always great customer service.

Service advisor did not communicate well- had to keep calling snd send texts to find out the status of my car. He caused a lot of frustration

A nice environment with good experience. Especially service advisor Mr. Daniel Grossardt. His professional knowledge and dedicated service are unforgettable.

The salesmen at BMW Henderson were really great and very attentive to my needs. The service department is on point with their times and shuttle service. Also, recently I had to have a hard-to-find tire replaced and BMW had a better inventory, turn-around-time, and pricing than the tire stores around town. I was very pleased!

Very satisfied with the service provided. Daniel took extra time to answer all my questions and when I thought there was a problem he worked to get it fixed right away. There was no problem after all, but his willingness to help was very much appreciated.

Yoshia is the best salesman. He is kind and always willing to help. Thank you 😊 I only get my cars from BMW of Henderson

Very professional, but I am digging out of covid debt. On a budget. I asked ahead of time how much the service would be. I was told about $450. When I checked in I was told $1100 as they "added" another service. Sorry, this is why dealers get a bad wrap. I get it we all need business. Me too. Everything else was classy and professional.

BMW of Henderson makes you feel welcomed and gets you in and out as quick as the service allows.

Purchased a used vehicle from BMW of Henderson. Drove it six days and the engine light comes on. Bring to service on my day off, took them an hour to even check on it.

Best customer service I have ever received at a dealership.

Regular Service after certain miles and service for a recall. BMW of Henderson are great. Prompt, true to their promises of checking in and for the end of service(pick up after the service). Staff were efficient, courteous and very knowledgeable.

Best experience I’ve had with a dealership.

we were from California and always had a good service from BMW Weatherford. First here at BMW Henderson for oil change our appointment was at 10am ..its already 11:12am no one approached us to update about our car.

Try abiding by the terms of added warranty contracts and not make the buyer make numerous in person visits and then have to do all the paperwork that you refuse to do to cancel a warranty within the 30 day right to cancel period. Also don't continue to drag your feet on it so I am left paying interest for several months on warranties that were cancelled despite your efforts to stop me from exercising my right to cancel within the time period stated on the contracts. You have stolen all the joy of buying a "new to me" used car and my money too.

Best service

Daniel in your service department is an asset to BMW. Great follow up and kept me updated with the service on my vehicle.

Worst customer service. Can never get a hold of my service guy. When leaving a message it take a week to get a status. Car was sitting in the shop for two weeks before they got a hold of the extended warranty company. I expected a much better service from a company like BMW

It was the best car buying experience I have ever had! Yoshwa was a dream.

I had an 11AM appointment for service and did a drop off at 930AM. At 1130AM I still hadn’t heard from my representative and had to call THEM to see what was going to be done with my car. I was told the service would be 11/2-2 hours. I showed up at the dealership at 2PM, and my car still wasn’t done. I then waited another hour for a wash and vacuum, and left at 3PM. I asked about the wait, and was told there were other cars in front of me. My car was there 4 hours from my appointment time for a regular service? I’m glad I didn’t wait in the waiting room. I’ve been coming to this dealership for over 5 years, and honestly feel the service experience has been declining.

I bought a 2015 bmw from there, financed through my bank. Did not get a warranty because I didn’t think a 6 yr old car from its dealership would go bad. Couple months later and now that same car has a bunch of engine problems and I haven’t even put 2000 miles on it. BMW says they won’t help and I’m fully responsible. Won’t even give me a free diagnostic or a discount on repairs. I’ll never buy from that location again. The staff is horrible there.

Excellent and speedy service

Kyle was our sales person, and was very knowledgeable and helpful. We would highly recommend this dealership.

Ian of BMW Henderson service advisor always been proactive for taking care with the required car service in proficient, & promptly manner. Will definitely recommended.

We purchased car brought up from Florida and they handled the whole transaction like we had just bought a new BMW. Great operation and people

Good quick and courteous service.

Very slow service. I made an appt to change my flat tire at 7:30am. I dropped my car off at 7:30am and called them around lunchtime to see if it was ready for pick up and they told me no and it was going to take a couple more hours. I ask what time would it be ready and they said 3-3:30. I get there to pick up at 4pm and they tell me they haven’t even started on it yet and to wait another hour. I wait another hour and then I walk up to desk to see if it’s ready and they still had not started on it yet and the guy asks if I want to just come back tomorrow to pick up. Very unprofessional.

We have had nothing but problems with our 2018 430i since the night we drove it off the lot. The night we drove it home back to AZ the headlight went out come to find out the entire headlight ballast needed to be replaced, after that it was one thing after another from needing new brakes, brake sensors, internal coolant leak leading to my intake manifold needing to be replaced, AC keeps going out, which they have yet to fix, but instead just keep resetting the computer and call that a fix. Not even a moth after my j take manifold was replaced I was driving down the road and my car dumped coolant while driving causing my car to overheat and had to be towed back to Henderson to be repaired yet again….did I mention we have had this car less than a year. Our service advisor at the beginning, Joe was fantastic. After he left we ended up with the worst service advisor there is, Daniel he says he will call and update me and never does, so I am calling there to find out the status on my vehicle. One time I tried to wait for him to call me with an update on my vehicle, however after 2 days of silence, I called him. Worst experience ever, if I were you, I’d drive a little dieter and go to BMW in Las Vegas.

Kyle my service rep was amazing and he went the extra mile to resolve the repair my car needed. Very pleased!!

Awesome service! On time, and friendly!

I took my car for a service call 5 weeks ago. I had no major issues, just a repair. It has been weeks now and my car is still not fully repaired but has been returned to me with "it's safe to drive while we wait on your part." This has been another week so far. I called this morning, no response as yet. This ordeal started in mid-August. I normally try to be positive about all things and even patient with most things, but this has really been a big disappointment.

I had an excellent experience. The service manager, Kevin Hayes, listened to my experience, arranged for a rental car (at their expense), and called me that afternoon and informed me that they would have to replace a part and then reprogram it and asked it I wanted to perform routine service which would be due shortly and save me a trip. I agreed, and the next day had on online view of the tech doing the multipoint inspection of my car. I picked up my car the following morning and found that all the work was under warranty. That was a happy surprise. Everyone I came in contact with was very nice and professional and I would recommend them.

If you love the driving experience of a BMW, or in the market for a new car; go see my friend Yoshwa Shields at BMW of Henderson. He’s amazing!

Worst experience ever. I have had a BMW since 2009 and customer service is extremely important to me. There was no communication with me at ALL and when I got my car back over a week later, I had a huge crack in my windshield, scratches all over the back of my car and my gas went from full tank to 1/4 with no explanation. I’m soooooo disappointed in BMW.

Service and repairs are excellent.wheever I need something done for my bmw, you guys take care of it...would not take my car to any other service shop. Your master mechanics are too notch. Thank you for the great care of my bmw

Fast and easy , very attentive employees and provided extra care.

Horrible customer service, won’t back up their own work. Never dealing with them again!

Very efficient and personable!

They make the process easy and they’re willing to work with you and help make your days go smooth as possible.

BMW of Henderson Jul 29, 2021 eugenejac "Things started off good but fell off fast. I was told..." Things started off good but fell off fast. I was told that I would receive a veteran discount when I brought my vehicle in for service the service would’ve been approx $1500 bucks they found over $5000 worth of things that needed to be fixed on my vehicle, I trusted what I was told. I was told that I would receive a veteran discount I was also told that I would receive a discount from management. When I came back in to pick my car up, I was told the veteran discount was a maximum of $100. I was told by the service guy Ian that it would be 10%. The wording gave me false expectations of what would be done. Then as I reviewed my invoice there is no manager discount,… the service guy went and talk to management and came back and told me I should be happy that they’re going to give me $150 off of the $5200 bill. As I drove my car home the warning light went off telling me that I need to top off my coolant. Then the more serious light came on that told me that I could damage my engine if I continue to drive. I called the dealership and received a call center instead the call-center guy chuckled as I told him what happened (WTH). I asked him what was funny and he told me he didn’t mean to laugh but he would be very upset if that happened to him. He put me on hold for five minutes and came back and told me that they would make an appointment for me to come in at a later date to fix my problem. I had to call several more times to try to reach a manager because all the phone lines were going to the call center due to no one being there during business hours,… a manager finally called me back. The manager said he’d send someone to my house this morning to check my car out and they review everything that was done to my car today. I have no faith that this dealership did what they said they were going to do to my car. And I honestly believed that what they did to my car some of the items were unnecessary but done just to trump up the charges. I’m really sorry I feel this way and I hope I can build a better relationship with this dealership. I was looking forward to having them as my main dealership since I live pretty close to the dealership I’ve always had Mercedes and never really had BMWs before. Having lived in Germany as a kid I do believe in German engineering and for the things that have just happened to my car the trumped up charges makes me very weary that the engineering and design of this car was bad enough for this type of experience. It just doesn’t make sense.

The staff there are incredibly helpful and thorough with everything you might need.

I was on a cross country roadtrip and needed an oil service on my X7. I called several dealers along my route and only BMW Henderson was willing to work me in on short notice. there was a BMWNA computer system glitch that prevented being serviced that day but was rectified overnight and Manny the service rep got me worked in as soon as the issue was resolved. As a matter of fact, when I came back for the rescheduled service, my turn around time was one of the quickest I've ever experienced. Manny was on top of things and seemed to take extra effort to make up for the original computer glitch which wasn't even the dealerships fault. I'm very pleased with the level of personal attention my car and I received.

Customer service is excellent!

Someone from BMW of Henderson sent me an email saying they wanted to buy my Tesla. In the May email it said that they would do an appraisal of my Tesla in 30 minutes. I came in and mentioned the email and confirmed that they could do an appraisal on 30 minutes. The rep showed me a vehicle while I waited. After 40 minutes they told me they couldn’t do an appraisal because I didn’t have the original sticker missing all the options. I told the guy that I bought the vehicle used. Anyway, who keeps the original sticker? I offered to show him the features as outlined on the tesla screen but he declined. I wasted 45 minutes of my Saturday morning. Don’t fall for their scam.

Clean, perfect Ambience, respectful employees, prompt Excellent service👌👍🚙🇺🇸💕

Service Representatives were kind and efficient.

The service was amazing. Quick and easy. Kyle was also amazing and kept everything upfront and honest.

My experience with auto nation was one of the best! Very professional and very friendly. Definitely will be returning for any needs or questions!!!

Waited three hours for simple "pit stop

Special thanks to Thomas G. He was able to work with us to repair my 2007 X5.

BMW of Henderson has top notch service. That is the only place I trust with our BMW. Kyle in service gave me different options and made it happen quickly!

Jose was very helpful in answering questions I had about my vehicle. Good communication and professional as well.

It was easy to purchase an auto …. Very kind and helpful . The staff were professional and friendly

It was easy to purchase an auto ?. Very kind and helpful . The staff were professional and friendly

Once I got through the very long wait to check-in for my 7:30am appointment amidst a terrible shortage of Service Advisors, (along with many other customers who apparently had the same appointment time), my Advisor Daniel was wonderful. He was very customer service oriented and made the process very efficient. He also made recommendations that saved me some money :) and he kept me updated on the progress of the work being done. Unhappily though, it also took more time than expected to pick up my car at the end of the day, again due to Daniel's customer load. But I fault the management for not ensuring sufficient Advisors were on duty that day. I hope this is a temporary situation. In the meantime, I will be dropping off my car for future service the night before to avoid at least the morning traffic jam at the dealership.

Second car I’ve leased from BMW in Henderson . Yoshwa is the best. He stats in touch throughout the length of my lease and is always helpful and patient. Love my new car!

Needs some improvement on communication Did not receive a phone call on status

Took my car in for a service and was supposed to get car back around 11am, I was even asked did I want to stick around, but I declined and was given a shuttle ride home. 11am comes no car, no call, no update. I finally sent a email and got a response from service advisor. Now Im told I need to purchase parts and they need to keep my car. They have no loaner cars so I have to get a rental car, yes its paid by them, but I have to pay for the uber to rental car place. So a whole day wasted. Finally car is finished, I go to pick up my car, my service guy does not remember me, he also charge me more for parts than quoted over the phone. There was a particular serviced I asked to have done, it was not done. But my service guy said he would take care of it and when would I want to bring it back. I said whenever you have a BMW loaner car for me. He said I call you in couple of days. I got nothing. I never leave reviews or try to be negative but I leased BMW's for last 10 years and never had an issues. This is my first time at the BMW of Henderson. I have always had my cars serviced in Los Angeles at Pacific BMW where the services is excellent!

Had a lot of issues with lease returns and sales at BMW of Las Vegas. This is not the case at the Henderson location. My last lease return was a breeze! Great friendly service. I would definitely take the extra drive to buy from that dealership.

This is the second car I have leased from this dealership. It my fifth BMW. Even had the same salesperson, Amada Chrisman. Always a nice experience. The facilities are top grade and the buying process was quick. Just a couple of snags in finance but nothing major. I knew what I wanted when I went to the dealership.

I had a tire issue from date of purchase and the sales manager refused to speak to me and I had to pay for a new tire with very little mikes on vehicle. Horrible customer service. I would NOT RECOMMEND THIS DEALERSHIP for service or purchase!!

First of all my salesman Yoshwa was awesome. I do want to note that. He was very professional and understood what I was looking for. On a second note the service department stinks. I was waiting for over a month before a part was ordered. My new car set in the garage not being driven. It took countless calls in order to get the matter resolved. A new service rep name Thomas handled the issue quickly after that so it eased the situation somewhat. I really hate when you spend good money and service is terrible. Especially at such a prestigious car dealership.

I took my X5 in to see why the check engine light was on and a sensor was stuck. Simple fix and had my X5 back the next day all cleaned up. Easy drop off and pick up procedure.

This is an excellent facility. The associates are great and go out of the way to care for their customers. I had to wait and the associate helping me ensured my car and myself were taken care of.

My service provider was excellent. I?d recommend him to anyone/everyone.

Great customer service and the work was done very quickly!

Appreciated the way the service dept. supplied a loaner vehicle (20210 330 CI) that I desperately required to continue medical treatments while my vehicle was being repaired.

My vehicle was towed here. I had no issues with this service department. Everything was great

Always fast smooth and accurate. Service department, sales department, and the facility are always top notch. Good people from the general manager down to my sales person running the place are all excellent.

Great Customer service Always professional and very very polite people.

I have had some challenges with my M550i and I was ready to throw in the towel on a couple of occasions. However, Mr. Durrill has pulled me back from the precipice on more than one occasion. His factual and customer-centric approach of "Do what's right..." has me hooked as a customer for life (or at least as long as David is there...

Working with Amanda Chrisman was an absolute pleasure! Amanda is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my BMW took only a couple hours. I highly recommend you talk to Amanda if you are considering buying a new or previously owned automobile.

Jose really took care of me during this visit .. diagnosed my issue I was having with my radio and got me.a loaner vehicle..

Carlos was my salesman. He was very patient and not pushy at all! They all took such great care of me. Jamie in the finance department was amazing also. Took the time to explain all the coverages and everything I was signing. Then they had the Genie walk me through all the features. Hands down best car buying experience. Thanks

horrible experience with the service department

After waiting for 30 minutes only to be told my service advisor had been changed, the new service advisor seemed to be unaware of my presence. I reserved a loaner car when I scheduled my service only to find out that there were no loaner cars left and I would be given a rental car that would be paid by BMW. When I arrived at the rental agency I was told I would need to pay a deposit. By this time I had reached my limit and went back to BMW, canceled my service and went home. Worst customer service experience in my 11 years of owning BMWs.

Tried to upselll to $1000 for a xxxx oil change! Not coming back! $225 for an oil change! Ridiculous and unnecessary!

Professional, competent, and high quality service. Replaced the window on my 20 year old Z3 and detailed, looks like new! Did necessary repairs, and did not try to upscale.

Did an excellent job on replacing the convertible window in my old Z3. Thorough check of my car and did not try to sell unnecessary repairs. Detailed my car and it looks like new. Hassle free and professional

I bought two cars from this dealership and from Amanda. Shes the best. Positive experience both times. I have used their service department several times also. Always professional and efficient.

Manuel, & Ian 2 of the attending service advisors were both customer oriented, Opened, thorough, knowledgeable, honest, & proactive to take care, & have their mechanics to resolve car’s issue promptly. I would definitely recommended them.

Kyle’s integrity and commitment to customer service made the buying process a breeze!

The staff was great and was able to get mar car fix in a timely manner.

Ian is the best. He always treats me mor like a friend than a customer.

Service advisor explained what was required and said when I could expect to pickup. Everything good right on time

Awesome service! Tommy was my service advisor he did such a great job!

Thomas Gierczic is a great service advisor! He makes sure we are taken care of! Called him to make an appointment to look at my car and he got me in the next morning! Kept me up to date on what the issues were and had the car ready - cleaned both inside and out in the time that he said it would be done.

Yoswas is an excellent sales person will definitely recommend him to many. Also cloe the operation guide was amazing as well

Kyle Hisanaga was very helpful with the purchase this is my second one from him in less than 6 months and 1 got 1 more coming.

Very helpful assistance with headsup on all future and current repairs. Feel like I am in good hands.

Darnell took the time to help me find something that met my checklist and was within my budget! I came in just before closing, he had amazing customer service and stayed until almost midnight helping me close my deal and making sure I had everything I needed to drive off the lot that same day! They really care about their customers and will go the extra mile to make sure you have an amazing experience!

I took my car because the left front sensor was making a noise. It turns out that a rock hit the sensor which is very unusual. It took 24 hours for Thomas to call me with the bad news, he had no interest in explaining what happened, was dismissive. It took another day for the manager to call me back. I went to get my car, taking it to another dealership. Car was dirty, unwashed and not sanitize during this Covid times. Take your car to another dealership if you can where customers are a priority.

Buying the car online was a straightforward process. The time @ the dealership waiting for the paperwork to get completed took 2 hours, which is way too long. I needed to drive 11 hours back to Colorado and this really pushed my ability to get home safely.

Friendly and knowledgeable sales and servicing staff.

I love my sales guy he always make sure i find what i am looking for

Quick clear details and Kyle was very helpful salesperson

They advised that I need a new belt and sent a photo to me of “the belt” and a quote of 1,300 for that and oil gasket, I declined and drove it home and bought the parts myself ($250) 40 min job and the oil leak they advised to replace was actually a bad oil cap only. The belt they took a picture of wasn’t even my belt the “had chunks” missing. I took them my belt and asked them to to locate the area that is shown in the photo, they then advised the photo taken by them is debris and wouldn’t claim chunks anymore and then went as far as it is “pixelated” so they couldn’t admit to being able to see clearly. They refused any blame nor any compensation for misleading. Before you agree to have work done, look for yourself or get a second opinion please, I feel like they wanted a quick grand from a female that wouldn’t know the difference!

Poor communication. Bought a vehicle from them 2 weeks ago and was given a 15 day temporary permit to operate the vehicle until all paperwork is done. I have yet to receive the title so I cannot license or register it. When I call or attempt to inquire about it, they completely ignore me (even the GM who keeps telling everyone to call him about any issues) and will not return my calls/texts. What am I supposed to do here?

Ian was AMAZING! He’s super funny and personable and took amazing care of me! He and the mechanics got my car finished the same day and the work should have taken at least a day or two! Great work!

I have never been more delighted to get my car serviced. What is typically a headache for any car owner, with BMW of Henderson is actually a pleasant experience. They could not make it more user-friendly or easy. I am so happy with this dealership that I think I am a BMW owner for life.

The General Manager and Service Advisors are wonderful. Your car is as important to them as it is to you. Your satisfaction is guaranteed.

Yes very good experience I’m always treated the best I read this a 10 out of 10 or a five out of five

They always do an incredible job… Thank you very much!

They always do amazing work! Just had my car serviced and detailed and it looked amazing when I picked it up! It also drives like new again. Thomas, my service advisor was super helpful and kept in touch with me until I picked up my car.

I love the personalized service I receive. Chris ALWAYS recognizes me the minute I walk in. He’s helpful courteous and has a big smile.

Excellent customer service

Kwasi made it seamless and easy to purchase a car from this dealership .

I never have a problem at Henderson BMW. Great place to purchase vehicles and service them

Annual check up experience was great

Henderson BMW never disappoints! Every time I go in for service they are right on it. I drive in and I am helped right away and they take care of whatever I came in for. Chris the service writer was great to work with. The GM David is always fantastic also.

I want to leave a good review but the process is too cumbersome

Very pleased with customer service. Mr. Ian Mandapat from service department was very helpful, and knowledgeable. Thank you for taking care of my 5 series. Highly recommended!!!

Chris the service writer was engaging and funny at 8 AM! Service work completed around 4PM and we were provided a loaner vehicle.

I took my SUV in for oil change again Joe always make me feel like family

Manuel. In service was very responsive. General mgr David. Stepped into the matter and treated me like family. Very very happy with Henderson bmw service

I really recommend BMW of Henderson, they were understanding, I could never go wrong with BMW. Feri was very easy to make it happen got a beautiful x6, couldn?t be anymore happier, she has great customer service need a car go with Feri internet sales manager. Definitely be back to this dealer to purchase my next car.

Great buying experience and outstanding dealership.

Ian was my advisor! Great job getting me in and out with no problems. Waiting area is very nice. Always fun to look at inventory!

Very happy with our latest vehicle, the staff went above and beyond to help find the right vehicle we were looking for. The staff is always very helpful and very easy to deal with, making the car buying experience so much easier than other places. Our Sales Manager Yoshwa Shields has helped me with my last two BMW's and went out of his way to help get the BMW I was looking for this time. Highly recommend Yoshwa and BMW Henderson for your next vehicle purchase.

Upon arriving at the dealership at noon on Friday with a flat tire, I had no idea what to expect. Upon arriving, The 'car runner' met me, inquiring about the issue, checking the tire in question. He directed me to the lounge area, where I was shortly met by a service writer (Daniel), who took my order and informed me about the potential time it would take to repair the tire. Due to the lunch time hour, he informed me of the probable finish time (3:00), and asked if I wanted to leave and return (I opted to stay in the lounge). A couple of minutes before 3:00, Daniel informed me the tire was fixed and I was ready to checkout, with a washed car, and protective plastic on the seat and steering wheel. While in the lounge area, I also noticed a regular cleaning (disinfecting) of the various chairs and tables.

Ian mandapat service advisor Is by far the best person I’ve ever worked with to get my car takin care of, I travel 2 hours to get my car serviced and Ian makes is a hassle and trouble free ordeal so I’m in and out and back on the road. He goes above and beyond to help his customers out the beat he can.

The service is greatly Henderson..the people is very nice get you out fast

My X-1 came in for an alignment, but I also had this pesky rattle noise. I could not locate it and it was driving me crazy. My service advisor and mechanic finally found it after 3 hours of sleuthing. Such a nice quiet drive home. I am on my 5th BMW, 4th one from Henderson of BMW and their service is top notch, professional with a quiet comfortable waiting area.

Great customer service. Advisors are very knowable and presentable

Not happy with the service and not honest with the charges on service and parts .

Darnell was great to work with. He was knowledgeable about the product and paid attention to my needs as a customer.

Christian was my service advisor. He reviewed all serotonin be performed and what were covered by contract and what I would pay. Loaner car was provided. Service completed in less than a and car was washed prior to pick up. Cost was actually less than quoted. Very happy either quality and timeliness of service.

The service agents were very responsive. Work was completed in a timely manner.

Christian Mandapat Service Advisor This is the best Service Advisor that I had with the 2 BMW dealership here in Vegas. He is excellent and very helpful everytime I come in.I hope he gets promoted to a director position in BMW then I will still keep a Bmw car in my lot.

Everytime I have to get my car serviced, the BMW Henderson dealership never disappoints me! Thus time my rep was Daniel and he was absolutely amazing. Very hands on told me everything thing I needed to know from the most important down to the least important. Thank you so much Daniel.

Jose did a great job helping me I would recommend this shop to my family and friends

Very attentive staff, giving you the option to your convenience, make you comfortable while waiting for the service requested, all are smiling, not hard to approach for an answer . THEY ARE GOLD FOR YOUR COMPANY !!!

it would be nice to have more seating outdoors for waiting customers, Vegas weather is nice enough.

Christian Mandapat was my service advisor and he was very professional and knowledgeable. I shopped around for 4 new tires, an oil change and an alignment for my BMW, and at the end of the day the price that Mr. Mandapat got for me was the lowest. I prefer to bring my car into BMW service, though I do not always gave the best experience with service advisors. Thus was not the case for this visit and as such I took the time to write this review.

Ian once again delivered absolutely fantastic customer service!! He always delivers the very best customer every time my wife and I are in there. Nicest, most professional individuals I?ve dealt with while living here in Southern Nevada. Thank you Ian!!

Sales people good and helpful but after a 4 hour grueling wait the high pressure upsale of Auto Nation cost us about 10,000 more added on to the price of the car.. beware if you go there of the wait and high pressure up sale...

They providing excellent service. Best car lot I every did business with

Pleasant and helpful employees.

Very professional and courteous service staff, easy scheduling for appointment. Vehicle repaired and available as promised. Vehicle returned in clean condition.

Straightforward pricing , no pressure to buy add on packages. Good selection of cars.

Chris in service is always accommodating. The service dpt is clean and service is friendly.

Very fast and Professional service. Would recommend this BMW Dealership for all service.

Great work team. Thank you for taking care of my 540ix. Thomas and Christopher took exemplary care of my service. Let me explain. I think when you purchase a BMW or other luxury vehicle it comes with a different level of expectation for service or customer care than if you by a Toyota or Hyundai and when I come into BMW Henderson I get that treatment.

hmm, they did an excellent job giving me a quote and checking to see where the smoke was coming from under the hood, they told me exactly what was wrong when I had asked. they told me I had a leak from the vacuum pump was dripping oil as to why there was smoke coming from my hood when I drive at least a few miles. The only problem I had was the quote they gave for how much it was to get it fixed even though it's an easy simple job! I was hoping the price to get it fixed would be lower

Very customer service oriented and considerate in the repair of the car...

Attention to detail. The service advisor keep us posted along the service process.

Great service as always- great service rep Ian - eve delivered car to my residence

Had to rebook service appointment due to no loaner availability, but finally worked out fine. Received a new BMW for loaner, not a taxi ride.

Service was performed as scheduled. The pick-up process was fast.

Christopher from the service department helped me in a professional & timely manner

Was informed of the need to service my vehicle and urged to set an appointment.. Once the call was made for the appointment and the execution thereof was with the utmost of professionalism. Upon completion of the servicing I was immediately contacted that my vehicle was ready with no other detected problems and that I should come at my convenience till the closing time that day.. Excellent on all levels..

Routine maintenance- Christian Mandapat provided A+ service. He answered questions regarding my warranty and followed up the next day regarding renewal options. During the scheduled service day, he provided me with a loaner car as I needed to get to work in North LV. The following day he call when my car was ready for pick up and reviewed services performed. Simple practices but effective customer service!

Manyy was smart quick amd personable best service ever

I came in for an oil change left paying $600. I have less than 30,000 miles on my car and of course in normal dealership fashion they came up with random reasons on why I needed different filters in this than the others to milk me out of more money as if a $250 oil change is already not enough when I get a new car it definitely will not be a BMW I?m going back to a Nissan

They are always professional, timely, and curteous.

Just had my annual maintenance at Henderson BMW. My service rep is Thomas and he is excellent. He is efficient, friendly and professional. He keeps me informed during the process and and delivers what he promises.

I went to have my tires check and stated i have a big nail on it. They have a stock of this kind of tire and was replaced right away. Staff iwas very nice and helpful and explained everything I need to know.

service department is awesome, Daniel really knowledgeable in all area's of service and cares for the people who he helps

I’m Carlos/ Abraham Banda we recommend BMW Henderson because José de servicio offers an excellent service to clients, very dedicated to his work, thanks for everything

Had used this dealership for service years ago and had a bad experience. I recently purchased me third Used BMW and decided to try them again. What an amazing experience. Joseph my service writer was helpful and pleasant even provided a loaner so I would not be inconvenienced while they serviced my car. I highly recommend BMW of Henderson

Took my explorer here for work to be done, was treated very nice the whole time. My warranty covered everything they set me up with a rental which is complimentary for 10 days (I was put in a charger) the service was fast got my car back within a few days. No problems with it since. Joseph Costello was helping me the whole time he’s great if you can get him.

I am from out of state. I contacted Raymond Spath in the used department to purchase a cpo M4. From the very moment the conversation started to the last of our transition, Raymond Spath was probably the most delightful, intelligent, non-pushy, easy to work with sales person I have had the pleasure to work with and get to know. Buying a car can be difficult. Ray takes the edge off and make life simple and easy. What a breath of fresh air. Do yourself a favor, contact Raymond Spath if you want the best. Because that’s what he gave me. I will return to him even though I am far away. You just don’t find honest, easy going, but thorough people that truly care about you, and not what’s in your wallet. And I still feel like this isn’t enough. That’s how good my experience was. Contact, Raymond Spath, you won’t regret it.

The dealership and the service area are their to provide service for the customer but the people who you deal with is the problem . Especially in the service area they are not so attentive to some of the customer . I had a service resently and my car was done then waited almost an hour to check me out . Then I saw that lazy guy just walking around the inside .

You guys fixed an issue that has been stumping mechanics since the car was purchased by my mother in law in 1985

Excellent customer service! They are ver professional and skilled in dealing with customers.

Manny was very helpful! Had me in and out.

Great service, and Carlos was very helpful, and straight forward.

Always have a great experience at this location... Jose really took care of all my concerns.

I know that when I take my car in to be serviced that it is in very capable and knowledgeable hands

Excellent service highly recommend

I had a great experience at BMW of Henderson buying my Acura MDX. Robert was awesome and no pressure what so ever.

Best customer service dealership/service center!! I love dealing with Jose. We love BMW Henderson they really value their customers.

Excellent service. Staff are very helpful!!

Emanuel always is my rep! I recommend him and this location to everyone I know! He?s efficient and professional! And cares about me and my vehicle! I appreciate him very much

This dealership is worth your time if you want a new or used BMW. They have an excellent sales staff and finance people.

Repaired my car, issue solved! Suggested other maintenance but without pressure. They let me decide without question! Thanks BMW of Henderson!

I took in my BMW 5 series for an annual service and Emmanuel "Manny" was very helpful and attentive to my needs. He helped me out in a timely manner. I would recommend him if you need your BMW serviced. Thank you and Happy Holidays!

I took our X3 for it’s annual maintenance service. Service was excellent and was done in time as promised. Would highly recommend BMW of Henderson for all your vehicle needs and services.

Fantastic service all around, I highly recommend Emmanuel "Manny" for all the repairs and service, he is very knowledgeable and will work with you around your schedule, and get the job done.

The facility was cleaned constantly. Twice, where I sat , it was cleaned , during the 2 hours I was there I was selling a car. It does not give that option

Had a very last minute need to bring in my car and Thomas and everyone took care of us so well! Very pleased with the service! Highly recommend!

It was a very long wait for maintainence with appointment. But service adviser Jose Garcia was very accomendating and helpful.

Nothing spectacular I would expect the same out of any high-end vehicle dealer.

We actually bought 2 vehicles in 2 days! Service was excellent. Darnell was 100% professional and took the time to find us what we wanted! In a world with Covid he was still able to give us a personal touch

Experience was OK. Seemed I had to wait a little longer than necessary once the vehicle was brought back into the garage. Other than that all was good

Service was great! I needed an oil change last minute and they were able to accommodate me. They fixed me up really quick and was able to hit the road!

The staff was very professional and considerate. My appointment was early in the morning, they were quick to get me a loaner so I could get to work. They called to let me know when my car was finished.

Aside from the exceptional service - every time, the levels of professionalism and kindness are always a breath of fresh air. My car is always well taken care of and my service agent, Chris - is beyond thoughtful. He remembers to remind me of what my car needs and always takes the time to answer questions, no matter how many times I ask him. I appreciate this BMW dealership and wouldn't go anywhere else.

Ian always delivers first class customer service !! Super friendly, courteous, always goes above and beyond to deliver nothing but the best service each and every time!! Hands down, the absolute very best in the business Ian is!! Class act!!

Emanuel my service tech was friendly and professional.

Salesman, Robert Crampton was fine. He had trouble finding the keys to drive the 530i that we bought. After negotiations on the price; the 3 hour plus wait time to talk to financial guy to purchase the car was totally unacceptable.. I understand the way to avoid this is to buy a car online. It makes no sense that there is not a way to speed up the process.

This was my first time at BMW of Henderson and it was a great experience all around! I drove in and they helped me right away and listened to my issues and didn?t try to up sell me! They took care of my problem and made sure everything else was inspected and gave my the report. A huge shout out to Joseph Costello who helped me and took care of everything. I will definitely be going back for any issues with my car. Thanks again, you guys rock!

Ferri was my sales agent. She was excellent and very knowledgeable about the car.

Salesman and finance department associate, were very helpful, and went above and beyond Expectations.

Great service , friendly, fast and upfront on all costs and process.

Emanuel Diaz was the man, I am in Luxury Sales so I know how challenging Service to clients can be, he took care of me just like I take care of my clientele. I will definitely continue moving forward with his service advice. Ive been with BMW Henderson for as long as I know, always top service and top employees here at this location.

Though repair was completed and the service professionals were great, however, the repair took all day. The service department had said repair would take just a couple of hours, but after waiting for 4 hrs. I contacted them. They apologized and said they had ordered the wrong part and were waiting for the new part to be delivered. Would have been nice if they could have contacted me to let me know. The car looked great when I picked it up and was satisfied with the outcome.

All members of staff and GM were amazing and super knowledgeable they make buying a BMW a great experience all around.