Great customer service and attention. Thank you Devon!

Fast. Friendly. Helpful.

Professional, friendly and they took care if my car in a timely manner. Highly recommend it.

Kyle went above & beyond to make sure the car was fixed right!

M3 transfer purchase from BMW Mountain View, CA. Long story short. To anyone buying a used car, get a ppi or buy a new car. I can't express how important a ppi is. No issues are disclosed, as I was told, "cars with issues can be sold if the buyer has been informed about the cars issues from the maintenance inspection" -Don Hong. My car had 2 maintenance inspections within a week of each other and I had major problems. Remember PPI or you bought the car As-is. Lastly, if I didn't buy the best warranty you can get, I would be in a bad place. Warranty repairs take 2 weeks minimum.

Excellent service. Thank you. Gracias Victor.

Rafael Correa was very helpful in choosing the vehicle we were looking for. Pleasant, friendly, answered all our questions, facilitated the process. The facility was first class. The manager was welcoming. I have no reservation at all in recommending the dealership to friends.

Keep me update on the repairs to my vehicle. Waiting was cleaning and relaxing.

Ian Mandapat was my service advisor. He was professional and efficient with my time. Drop off and pick up were smooth. He was also proactive and offered me transportation. I was with my son and wasn?t sure how I?d get the both of us home. My 3 year old was in a middle of nap during drop off with his efficiency and curtesy my child was able to complete his nap all the way home. It made my evening a lot better. My BMW was repaired by the next day and Ian also completed all recalls. Very proactive since I forgot to ask him. I would definitely recommend him to anyone looking for a great service advisor.

Great Service, efficient my wait time was less then quoted

Clear directions provided by staff towards checking in process. Waiting room was bright, comfortable and provided complimentary beverages as is pretty much now the standard expectation in all dealerships and reputable repair facilities. Wait time to be received by the service advisor was well within reasonable (approx. 10 min). Advisor was congenial and received my input appropriately. Pricing was provided up front to avoid any surprises and future misunderstandings. Shuttle service provided despite my not needing it. My advisor was honest about my hope of receiving my vehicle back the same day; however, he did his best successfully to to have my vehicle back on the day I had stipulated that I required it back. The reason for 4 instead of 5 stars was due to a follow-up issue that may have been linked to the work done. There was a brake light alert (driver side light inop) during the maiden drive following the service that same day. Brake work was among service items performed. I immediately called my advisor and left a detailed message of the issue and my suspicions that it might have been linked to the work performed. I wanted to immediately notify someone on record before time lapsed since the work. The alert came on the same evening of the day that I received my vehicle back. The message was left the following morning. It’s now been four working days since with no response. I felt that this amount of time was adequate to allow for benefit of doubt; and my vehicle was still operational with the problem. I certainly intend to follow up and will provide additional comments following resolution. Again to stress that it isn’t clear that the light alert was indeed necessarily related to the work done, but I feel it is reasonable to at least expect it might due to work being done on my brakes.

Outstanding people within the organization. Sales person Carlos was the best. Took the time to let me see several vehicles, while I was making my decision. Great place

Tim Cheng did a good job handling the recall for my son‘s car. He thoroughly explained the procedure and they got it done in a timely manner. Thanks Tim.

Love getting my car taken car of here. I wouldn't let any other place touch my car.

I took the car for scheduled Maintnance and motor mount replacement, the car had just been detailed. The car was returned to me filthy and when I got home and popped the hood the engine was covered with dirt. My guess is they left the car outside with the hood open during a storm.

Look for Feri Fereidouni! She is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible.

Good service, fair price. Tim was helpful and knowledgeable. Front and rear brakes done in a day, and quick appointment, no waiting! Thank you

We have a particular sales agent named Kyle who is fantastic. His follow up is amazing. We have 3 BMWs and will buy a 4th because of Kyle and the service we receive.

This is an amazing dealership. The service department personnel took good care of me and my car.

I just finished my initial service visit for my new X3. The staff was very professional throughout the service process.

I had an emergency w my vehicle…I drove right over to bmw service and they took me right away without an appointment. Excellent communication with my service advisor, he had my car ready and washed within less than 24 hours of bringing it in. Amazing care and concern for the clients. This is why I will never leave Bmw.

Yoshowa in Internet Sales made the purchase of my first New car ever super smooth! Couldn’t be happier about how things went!

Carlos Dominguez was awesome. He delivered on everything I needed. No empty promises. His follow through and meeting needs to my specific requirements got me the perfect car for me. I highly recommend him. And, I’m extremely picky. If you want a upper level sales experience see Carlos Dominguez at BMW Henderson.

My check engine light came on in my BMW X-2 and Tim, the service rep was very nice and worked my car in even though I did not have an appointment since I was traveling out of state.

Purchased my BMW lease which in Nevada requires me to go in person to the dealer to buy. Did some of my paperwork via email and then made an appointment. When I went it was smooth on the salesperson side but had to wait for finance and they questioned the cashiers check. Then they took another person ahead of me because of this. All said and done took 3 hours when I already had the car. Not sure why BMW requires in person in NV.

The absolute worst! Feri was wonderful and a joy to work with but Chris in finance was an absolute nightmare! I showed up with pre approved financing and what should have been an easy transaction turned into a nightmare because Chris is a liar! Do not trust this dealership!

I bought my car at another dealer, but they take good care of me anyway.

Terrible experience with finance team, drove from SoCal after being assured approvals were in place only to find out things were not as promised. GM not willing to mitigate situation and work with me. Very frustrating!

The sales and financing people where amazing very helpful and explained every thing to the tee I would do business with them again thank you

I recently went to BMW of Henderson to sell my car to them. I met and dealt with one of the employees, Dashawn Gallegos. Mr. Gallegos was awesome to deal with throughout the process. He was polite, courteous, and professional to us at all times. Even when I didn’t have all the paperwork I needed to complete the transaction, Mr. Gallegos went out of his way to make it work. I live 3 hours away and he made sure that we wouldn’t have to drive back and forth. I can’t say enough good things about Dashawn Gallegos. If you are planning to sell your car, contact Mr. Gallegos at BMW of Henderson. In this day and age, It was refreshing to deal with an honest and hard working employee like Mr. Gallegos.

Yosh, Charlie and Amanda were amazing! Truly such a great experience getting my BMW X5. Would recommend this dealership to anyone looking for a new car. Stoked with my purchase!

My service advisor Victor Amezcua was fantastic and very helpful. I needed to get in earlier than my scheduled appointment and he made it happen. BMW of Henderson always does a great job with their customer service and that makes all the difference...great job!

I was very happy with the service that my advisor, Ian gave me. He was so professional and patient with all my concerns. He kept in constant communication with me.

Very good, Carlos was very helpful and Christopher was as well

Great place to shop for a vehicle! Great Team as well!

great service and very friendly staff. second time there and they really aim to please

Purchase new vehicle and had to take in multiple times to get an issue fixed???? Told it was bmw policy they need to do things in steps. Why not fox during first visit. Still trying to get resolution ??????? My local mechanic figured it out but cannot get warranty to cover …

Courteous service, Ms Stacey Mean was very complete and understanding. Thank you very much.

Was taken care of, knowledgeable staff, great vehicle

Amanda, Christopher and Jonathan were friendly, helpful and enjoyable to be around. Amanda found the car we were looking for quickly all while engaging in a wonderful conversation. Christopher walked us through the paperwork. He was funny and friendly. Enjoyed our time with Christopher as well. Jonathan had the tough job of walking me through how to use my beautiful BMW 330E. Thank you for your patience!

I wouldn’t of wanted to go to any other place. They made it super simple and fast! I went in looking for the car I wanted and walked out with exactly what I wanted. If I can give them 10 stars I would. Thank you BMW OF HENDERSON!

Dashawn took great care of me

Very great experience! They all treat you so nice here & the service was excellent! Ian assisted me & Also exceeded expectations & communication when getting my bmw serviced here

Always professional and courteous. Every request was fulfilled. Thanks.

Tim and the amazing staff at Henderson BMW took excellent care of me and my car. Highly recommended!!

Service department advisors are very dedicated to their job

One of the best car shopping experiences I've had. Feri was extremely patient, knowledgeable and persistent with finding the perfect vehicle for me. Michael was also amazing with his knowledge and assistance by relaying the importance of having specific coverage and maintenance to avoid random hiccups with the vehicle. If you are looking for a luxurious experience and amazing treatment, this place checks all the boxes.

My advisor ALBERT FATONE was courteous,informative and helpful My car was ready when promise They also washed it nicely

Great customer service from Christian as always at bmw Henderson. He is efficient, helpful and stays in touch to keep me updated on my car. He is my go to guy when it comes to servicing my car. Thanks So much Ian!

Excellent customer service

I felt so lucky when I found my 95 Corvette with low mileage, one previous owner and obviously great condition and price. So I ran to BMW of Henderson all the way from Los Angeles, California. Whole team worked together accordingly and transaction went very smoothly. I never forget about what I had a great deal experience (1Price, no hassle) with BMW of Henderson. Thank you very much.

This is the 2nd time I've gone to an auto nation dealership and both times were disappointing. In this case the sales person was friendly but not knowledgeable about the car I wanted to buy. He nor his sales manager wanted to spend the time to walk me through some of the technology questions I had about the bmw I wanted to purchase

Great service experience here. They even helped straighten out a miscommunication between myself and my service advisor

Victor is the BEST!

Christian was awesome . He is the guy to go to when servicing your car. He is professional, timely, and communicates with you. Thanks Ian!!

Very punctual and quick. They also provided me a lyft to work. Great service !

quick fast and courteous

BMW of Henderson had always taken care of our Bmw X5 and until the last visit everything was great. Unfortunately they gave me a quote when they stated my Engine witing harness had a short and that created a problem with one of the turbos, after doing my extensive research I found out that the turbo problem was common on BMW’s around that mileage. My problem was that they wanted to charge 4700 with wiring harness and turbo parts and labor, i picked up the car and took it to a local bmw shop and they charge me 1200 where they inly change the part for the turbo and he checked the wiring harness and everything was working as it should. I felt dissatisfied, disappointed and angry to had trusted the bmw dealership service department as I thought they would do what was right even if it was more expensive. My advice is that if you feel that something is not right, and if you feel they are telling you lies you take it elsewhere.

My wife had to bring in her 440i in for service and while we waited saw my M440i in the show room and loved to color. Went for at test drive the rest is history. The salesperson was great, no pressure worked out a good deal for us, even got more for out trade than expected. Overall, a great experience and would recommend Henderson BMW to anyone.

Victor was very responsive and made sure to keep us updated on the service of our vehicle.

BMW of Henderson was fantastic! Our sales associate, Carlos, treated us like family throughout the entire process. The dealership was clean and welcoming. Everyone we dealt with from sales, financing, and management was friendly and helpful. We definitely recommend BMW Henderson! Thank you!

Great service , I?ve been here for oil change.quick and very professional

I highly recommend BMW of Henderson to purchase a car. Our salesperson, Yoshwa was friendly and knowledgeable.

Mike was helpful throughout the whole process. He was quick to follow up and monitored our car's progress closely throughout the ordering process. We were going to get a BMW through another dealership, but Mike proactively look for a way for us to get a new car faster. Thanks Mike! BMW was not offering the 1K loyalty program, which they were in the spring. That was disappointing because I didn't find out until I was buying. Also, the BMW Wheel and Tire warranty offered through BWM for $2400 doesn't cover much, so I filled out the paperwork to cancel. I wouldn't recommend that package to anyone.

Had to come in for a couple service items. Victor was great to work with, easy communication and had the car ready in a couple hours. Overall a great experience.

After years of going to Las Vegas location I had a issue and decided to try them at henderson and im glad I did !!!! They have Great customer service and the staff at this location are very efficient personable and helpful. I appreciate them always going above and beyond. We are always in and out in a timely manner which is a plus. Thank you to sonnie and Viktor from service dept for always being awesome! Also Kyle from sales was very helpful while we were in last time and had some questions on selling our car. We highly recommend this location.

I love the service I got from BMW

Greg was very helpful, timely and communicative.

Tim was helpful and prompt. He was very communicative and answered all my questions

Inside facilities were nice and comfortable. Very open about pricing at the beginning of the process; no hidden gimmicks at all.

Albert did an exceptional job of satisfying my service concerns.

I did have an excellent person who helped me during my last visit. thanks to him.. Mr. Christian Mandapat

I had a great experience with BMW of Henderson. I was checking different car vendors to sell my car. I was offered the most through Autonation/ BMW of Henderson. The sales associate Deshawn Gallegos was very friendly and honored what was offered online. He was very patient with me and explained the whole process. He went above and beyond for me A+.

Great service, friendly and helpful are understatements!. I placed the order for my M440 back in February after a very disheartening interaction with the people from BMW of Las Vegas(Sahara). My sales rep Carlos Peralta was able to get the answer to my questions within minutes of walking into the dealer. I walked in expecting to have to pull some teeth to get someone to just talk to me straight, but Carlos shattered any notion of that in record time, from day 1 to delivery(6’ish months later) he was on top of my order, tracking everything down and giving me regular updates as the car moved along the production line and got all the way to the dealer. If you’re looking to purchase a new or used German “Ultimate Driving Machine” give BMW of Henderson the time and see what they can do for you.

Stacy is excellent

I had been waiting on my m3 for 8-1/2 months. Major props to Carlos Dominguez. He was top notch. I bothered him 2-3 times a week for updates for the whole length of time. Never once did he lose his patience. It was as if we shared the same passion for me to get my dream car. We became friends throughout the experience. He is an asset to the dealership. Don’t lose him. Without getting into too much financial details..I had a few issues with my credit union, and the buying process took 2 days. This was out of the dealerships control, and more so on my credit union. With that being said, the solution to the issue I was having is credited to Chris Santos in finance. He was able to quickly find a solution after a few stressful days, and the deal couldn’t have been done without his effort. Now…if Chris and Carlos weren’t there I wouldn’t have had such a great experience. The culture in the dealership was off putting. Nobody was smiling, and it seemed as if the other members of the team were cold and fake. I am very very close friends with two Local dealership general managers (Peter at Audi Henderson , and jimmy deguilio Volvo for over 15 years). I know the potential a dealership can have when it comes to company culture. All people want is to be treated with respect. The sales manager Darrell, made me feel like stepping back in time. He exuded the sleazy car salesman personality. Fake smile, asks me what I do for a living, tells me he wants to come and eat at my restaurant to gas me up…then doesn’t want to approve a price difference of $200 dollars for tint that I signed for 8-1/2 months ago (btw thanks Carlos for pushing him to do so). I also tried to bargain the market adjustment value. I’m not upset I didn’t get a deal on the markup. I was certain it was non-negotiable, but it was worth a try. I’m upset with how he said no…he made me feel like I was an idiot for asking. Darrell didn’t check with anyone to see. He just said no. In conclusion, I’m very happy with the car, and I’m very happy with the way Chris and Carlos treated me. The overall personality of the dealership rides on those two guys.

Repairs were great. Timing was longer than expected.

Good service easy to buy a new car , good selection on new cars.

I had a great customer support and the staff was always helpful to build and order the car with exact details as I wanted. As a 1st time BMW owner all I can say it was worth the long wait time as I love my car!

Went to BMW of Henderson to test drive an X2. The experience was extraordinary. I felt welcomed and information was honest and clear. Decided to purchase the vehicle and the salesperson Feri and our finance specialist Chris was awesome. I am extremely happy with the service and even happier with my new car! Thank you BMW of Henderson!!

I love my car but I hate my local dealership. Back to the question Human or Robot? They are all very kind but it takes forever for anything. They schedule appointments but they never ready for you, though, they know you are coming...I dont feel appreciated as client i feel like I am begging them for a piece of service on the side of the road....they are never ready because they are always busy. So, they need to lose business to appreciate their clients??? In my last two visits to BMW my agent has left for lunch leaving my car ready seated in the bay making me wait one unnecessary hour . In both incedents I reached out to someone else to get my serviced car back.I hate this place. I am about to sell my BMW just because I do not want to continue going back to this place. -5 This is a second review after my visit yesterday 8/11/2022. My favorite part is when you get there.The boyswhowork in the Parking bay area. They come to you right away. They are generally nice guys who put their best at work. My humble opinion the staff inside should come outside to learn from these young kid how to make customers feel welcome in this business. This my be offensive for some of them but again this is me a customer giving my humble opinion. My interaction with the Bay guys is short but I feel appreciated it is hard to word it but the vibe outside is humble, welcoming and helpful. Inside is the opposite. I have never experienced unpleasant encounter inside, none has been rude to me at all in the 4 years I have been visiting this place but yet I do not feel welcome or appreciated , and again It does not take much considering that the Bay guys outside accomplished that in less than two minutes when I get there. I do not want to give personal opinion about my interaction yesterday, but sharing my experience and leave the conclusion open for you to draw. I went there for engine light on. I knew beforehand that is was my "Parking brakes" and "Gas Tank sensor". I had that checked for free at AUTOZONE in 5 minutes. I waited for 4 hours for a diagnose, following their protocol . I was called to be told that repairing my Parking breaks was $2611.00. Nothing said about the gas tank sensor. I asked and they told me it can be repaired only after fixing the Parking breaks otherwise it wiil go off again, or something of that nature. Long story short. I paid $200 for diagnose and deiceded not to do the repair. I got home and re set my Parking Break from inside the car after watching a 15 minutes youtube video. Yes, it is my bad, I should have searched in youtube before going to a reliable dealership. Please, check the video how to re set your parking breaks, which by the way is a common problem with many BMW. Mine is X6 and it did the trick. I still have the gas tank sensor pending but I think I will go to a local mechanic for that. I left the dealership with my car washed in a raining day in Las Vegas, minus $200 in my bank and 5 wasted hours of my life for not checking youtube. There you are.....

Super friendly and always helpful. 💗💗💗

Great service. Awesome service advisors. Kyle Maxwell is the best! Highly recommend this location for service and sales!

Good experience, only had to wait a day for them to order my oil filter.

I brought my x5 for check up. The BMW stuff found the problem and I got it fixed. I appreciate everyone my car run perfect. 5 stars to all crew. Thank you

Professional service. Courteous. Been coming here for service for about a decade.

I was cared by Gregory, hewas ver professional and caring for me and my car. Called me each time to update me. The only reason not getting the fifth star it because the high prices of charges.

Fast service, helpful staff, comfortable waiting area

Due to shortage of technicians, my routine service took exceptionally long, even though my appointment was established at least 5 weeks prior. The use of videos to record the multi point inspection did not work so well from a streaming perspective. Plus, it places the onus onto the customer to save those electronic files. I prefer the paper documentation.

Fast service, helpful staff, comfortable and clean waiting area

Christian and the service team were great

My factory warranty was coming to an end. I took the car in for an oil change and to be looked at before I was out of warranty. Albert was my service writer. He was friendly and kept me informed on the car. I had two motor mounts to be replaced and some interior plastics needed to be replaced. The service was covered by my warranty! I happily paid for my oil change and I was down the road. Service appt was made online and easy check-in and check-out.

Best buying experience ever. The entire team at BMW Henderson was awesome. Would never go anywhere else

Devon was helpful and great to deal with. Bought a used car

One of the best car buying experiences I have had in a long time.

Kyle from sales was great, available and very helpful. The genius session with another guy was too short and in a rush (5 mins) but I'll go back for more info.

I like the fact that I can drop off my car at the service department, and work from their waiting room. Makes the experience more manageable when things take longer than expected.

Awesome! Friendly people and funny And most important is we really like the BMWx2 we are happy and love my new Car !

Excellent job I?m very happy for the job well done ??

My AC in my X5 went out and in this Vegas heat that's not a joke! I made an appointment and was able to get in the next day. Christian is my service advisor and was able to get my vehicle in and out within a day. Not anything major was done however with the delays in the world today post-pandemic this was great. He followed up with an email and even called the next day to ensure it was working and no issues were present. I just moved from Los Angeles and will be going back to BMW Henderson from now on. Great service, nice guy, and great work. Much appreciated!

Stacy Means is the best!

The experience was not only amazing but Charlie and Robert made the whole process easy. Thankful for how everything went.

BMW of Henderson has been very good to us over the past 4 years with our trade ins and our new vehicle purchase. I would like to thank Dave, Yoshwa, and Charlie for all there hard work on my just recent purchase. I look forward to an even longer relationship with this company. See you soon and thanks again 👍🏻

Great place and staff

Car checkup. Everything went smoothly. Also washed and cleaned inside of my car.

Came in for a check engine light, and quickly discovered that the repair was going to be extensive on my 2015 328d. However, the superheroes at BMW Henderson quickly found applicable recalls that turned a crippling repair into one that was fully covered. This allowed me a chance to perform other services to my vehicle.

Victor was our service rep and he was amazing. From beginning to the end he was communicating either by email text or phone call. Victor he kept us informed on the progress of the vehicle. He was honest and professional.

Worst sales experience ever! Robert the salesman made so many promises he did not keep after they cracked the windshield on the car I was purchasing. They did not tell me about it until I was done signing all paperwork and ready to go home, then did not allow me to take the car home as they needed to replace the windshield. Robert promised to deliver the car to me as I live about 2 hours away, yet when the cars windshield had been replaced it just sat on their lot for days and no delivery was ever made. I had to make the trip back out to Henderson to pick up my new car after a week of him telling me he would deliver it to me soon. I told him I felt I deserved some sort of compensation for the huge inconvenience but he said there was nothing he could do. When I got to the dealership I told him the heads up display was blurry and he said there was also nothing he could do about that. I then tried to reach back out because the windshield wiper sensor keeps malfunctioning and after multiple days of calling and texting Robert he still does not respond to any of my calls or hasn’t even responded to my texts.

Worst sales experience ever! Robert the salesman made so many promises he did not keep after they cracked the windshield on the car I was purchasing. They did not tell me about it until I was done signing all paperwork and ready to go home, then did not allow me to take the car home as they needed to replace the windshield. Robert promised to deliver the car to me as I live about 2 hours away, yet when the cars windshield had been replaced it just sat on their lot for days and no delivery was ever made. I had to make the trip back out to Henderson to pick up my new car after a week of him telling me he would deliver it to me soon. I told him I felt I deserved some sort of compensation for the huge inconvenience but he said there was nothing he could do. When I got to the dealership I told him the heads up display was blurry and he said there was also nothing he could do about that. I then tried to reach back out because the windshield wiper sensor keeps malfunctioning and after multiple days of calling and texting Robert he still does not respond to any of my calls or hasn’t even responded to my texts.

I called and made an appointment to take my vehicle in to have the ac fixed. On my appointment day I was excellently taken care of, to the point the service assistant got me an Uber ride to my place of employment. Perfect! I was not late for the training class for my work. The next day (Saturday), the service team did a proper check of the entire vehicle. I picked up my vehicle, the ac is working perfectly...once again PERFECT service.

They have a parts counter, but noone is ever there anymore. You have to call for help. Kinda dumb imho.

We were on our way home from a 2 week vacation when we got a flat tire. Little did we know our tires were "flat run" tires where we could drive another 50 miles...but...we were 100 miles from Barstow and 100 miles from Henderson. Long story short they bent over backwards to fix our tire saving us from staying 2 more days until Monday. Thank you guys!!

Hello All (30 July 2022) This is an update to the Post below: Finally the AC Compressor on my 2011 BMW 550 GT, has given out and leaked all over my recent repaired Engine. The BMW Rep Victor Amezcua provided good service and coordination with my Warranty company to finally get this issue taken care of. In addition, the Manager on duty, Wyatt Stoppard, assisted me with a gas cap issue, by not even flinching, and replacing my gas cap with a brand new one after hearing my compliant issue. This was much appreciated. (YES, BMW services are very expensive, but sometimes, its best to get the original-dealer parts and services.) (4 Stars)-------------------------------------------------------------- (3 months ago) The service I received was very good. However, I was charged for a freon refill for my AC unit that I thought should have been covered by my warranty deductible or the service inspection charge. My AC unit has a leak that is not registering on the computer, so tracer fluid was placed to try and locate the leak. I was told when I bring it back for inspection of the leak, I will be charged each visit until it is found, then at that point it can be coverered by my warranty under an additional ($$$) deductible. I feel this is the same/initial issue that should be covered by my initial visit circumstance.

I had a great experience at BMW of Henderson. Kyle was my salesman and he seemed honest, straightforward, and he didn't haggle with me. He even saw a small smudge on my new vehicle after it had been washed and cleaned the area himself. They did a good job over there. The only criticism I would have is that they did not give me new batteries in my key fobs. I had to replace them 5 days after my purchase.

Great Service from Sales and the service . Good selection.

Service was very responsive and helpful.

BMW Henderson has kept up with our expectations for sales and service! We have leased and purchased our vehicles here and we have been referring friends to this dealership.

The salesperson Yoshwa is great. He?s straightforward, knowledgeable, and not pushy. The car we wanted to look at wasn?t on the lot so he had it transferred over within the hour! The actual finance department is one hot mess. We have made many car purchases and this was by far the longest wait time I?ve ever experienced. The finance guy I worked with was very pleasant and apologetic. Just a heads up to carve out more than a few hours at best at the dealership and leave the little kids at home.

My car is due for oil change .during my lunch break I dropped off my car to the dealer and used their shuttle service to drop me off back to work. And made it there on time . When my car is done the car service agent Gregory was very kind to arranged my ride to go back to the dealer to pick up car . Because I have no transportation to go back . My car was ready . Nice and clean , they washed my car . Excellent service !

Fantastic GM, Dave Durrell. Great staff, great experience. I would recommend BMW of Henderson to everyone.

Purchasing my new 2022 330e went so smoothly and effortless with BMW of Henderson. I recommend seeing Yoshiwa Sheilds for your next purchase.

Mr. Mike Dronet. Was such a kind and wonderful person to work with not pushy. And definitely goes above and beyond for his customers. Even to check on you after you have finished signing paper work. Wonderful with kids as well definitely a family friendly dealership. I brought my two children 3 years old and 2 months not a single problem. I also enjoyed working with Charlie in finance. He definitely is very nolligable and a kind guy. My daughter loved both Mike and Charlie. Charlie definitely tried his best to get you into the payment you wanted. ❤️ Forever a customer to BMW of Henderson, with Mike and Charlie.

Very professional. Resolved all known issues.

Victor from the service department was terrific! He kept us informed of the progress of our vehicle without us being the one to have to call about it. There was a pretty frustrating situation with my car which he was very assuring and confident that it could be resolved. In turn, it made us take it more in stride. Great customer service!

Very professional and accommodating

Great people, great visit, great buying experience. Their GM, Dave went above and beyond to make things work. I would recommend BMW of Henderson to everyone.

Greg delivered great service and keep me updated on my maintenance being serviced.

I met with Stacy and she was responsive but this BMW dealership has no mechanism to assist patrons with transportation from there and back to get their vehicles once they are repaired. In addition, when I went to pick up my car, the service agent who waited on me was rude and acted very disturbed because I asked for an explanation of my fees that I had incurred. The other disturbing thing is that the “service fee” was supposed to be absorbed in my total repair fee. This was also seemed to not be case. This place has poor customer service. I will try to find another dealership for my BMW going forward.

This is my 1st time purchasing a BMW vehicle. I had a great experience with the dealership. Feri (sale person) and Mike (financial director) both helped me very well and they are knowledgeable. I was in and out less in than 2 hours. Love the dealership and employees. Will be back for my future vehicles. Thank you Feri and Mike!

Horrible customer service when I checked out. In addition, they have no mechanism to assist people who have no transportation to and from the dealership.

My experiences at BMW of Henderson has always been great. The facility is always clean, the cars are beautiful and the service is top notch.

Great experience, Carlos is the man!

Great GM, great people, great service, great buying experience. I would recommend BMW of Henderson to everyone. Five star dealership.

I recently had a great experience at BMW of Henderson. My Sales Rep Carlos Dominguez was very professional , patient and also quick to follow up when I inquired about a 330I I saw online. The whole staff was very attentive through my trade in process. I recommend this dealership if you are looking .

Carlos came out to greet us, he was extremely nice and very patient. Charles was great as well they were both a blessing to my family and I. I would recommend anyone to go there and ask for Carlos and Charles. They are the best!!!

Al our service advisor was fast and profesional, ask for Al next time your in.

My service advisor Al Fantone is the best. Very knowledgeable and thorough. Great service dept.

I do not know if my experience was a reflection of the entire dealership or the particular person I was working with. I was attempting to order a 2023 I4. I have never had a more frustrating experience, I honestly felt like I was dealing with a used car lot, it took two weeks to get any information or to get the person I was working with to figure out how to get it ordered. I kept contacting her in lieu of her contacting me about what was needed and if paperwork was wrong or incorrect as I had no idea unless I called them. I finally was tired of chasing this sale and explained my frustration…I was left with an “ok I’ll cancel your order”…lol…I’m ordering directly and shipping to another BMW. This experience almost dissuaded me from buying at all.

Ian M is our “go to” person when scheduling for service. He is always very helpful with our concerns and explanations and does a great job.

Having owned 17 autos over the past 55 years, including the two new BMWs that I recently purchased, this BMW dealer is great. In addition, I have to say that Kyle Hisanaga, the Client Advisor, is one of the best individuals that I have ever worked with. His knowledge, customer care and follow-up are outstanding.

Having owned 17 autos over the past 55 years, including the two new BMWs that I recently purchased, this BMW dealer is great. In addition, I have to say that Kyle Hisanaga, the Client Advisor, is one of the best individuals that I have ever worked with. His knowledge, customer care and follow-up are outstanding.

I purchased my car Sept 2020. From the first day I have had problems with when I use my brakes my car shakes. I have taken the car many times to both Henderson and Sahara. They would say they could not find anything wrong. Another time they supposedly fixed the problem. I purchased all the warranty plans - Big Mistake. They are always upselling or trying to tell me it is not under warranty. After having one bad experience with service. They had my car for one week, I had to pay for a rent a car. I explained my concerns and that I was leaving town. When I got my car back my check engine light was on and in worse condition than before I took it in. Now I had to go back and leave the car again. They did nothing the car or looked at my concerns. So frustrating.... I decided to give them another chance - big mistake. Now they want to charge me to scan my car to see what is wrong -275.00 yet the problem was never solved. In addition to turn the check engine light off - it was not on. I had another bubble in my tire- Wyatt the service manager(unprofessional) told my it was me that caused it. Seriously? and I had to pay for the scan.... he said he did not see any complaints about the noise, shaking or whatever it was.... and I told him I took it to a mechanic and they said I had a dent or Gauge in my rotor. He said that was impossible and my mechanic was clueless. I walked out and did not leave the car because i was done with it. He was aware of my bubble and just let me leave. What a jerk. I got a call from Sahara,Eric and he asked me to take my car to Sahara. I did and they did find a Gauge in my Rotor. Funny because they installed new brake pads when I bought my car and yet my rotors are bad? hmmm They still would not take responsibility so I am going to hire a lawyer. Eric was very nice and professional and tried to help but for me it is the point of this issue being there from the day I purchased the car. These people upsell and are crooks. My car was sold to me with bad rotors. I am going to get an attorney let him handle these rude people

Friendly and efficient.

Love the attentiveness they provide here. Albert was a great help in letting me know everything that was going to be done and keeping me updated. Thank you!

I can't say enough nice things about Carlos and his team at Desert BMW. This is my 6th time buying a BMW from Desert BMW and each time the experience has been even better. Carlos was very patient with me getting my car ordered with also providing updates and answering questions in a timely manor. Charles in finance got me in out in no time. I highly recommend them if looking for a car.

Best overall car experience ever! Worth the drive!

Excellent service, the staff keep you informed as to the the cost and how long it will take.

Great people over at BMW Henderson! They laid out the terms and there were no surprises when it came to signing.

I had a great experience at BMW of Henderson . Carlos in sales took great care of me . He guided me through the entire process , wasn’t pushy , gave great advice and remained honest . I’ll be back in a year or two for an upgrade !

I was fortunate to have a exceptional team help me with my purchase. Julia, Robert, and Charlie were fantastic. A dealership you can trust.

Staff was professional and provided excellent service.

Albert was friendly and explained everything to me In Detail

My husband and I went to the Sahara store for a new BMW, didn’t find a fit one. And visited the Henderson store. We found a new one we all liked. But we were not able to pick it up right away as the car needs some service which would takes about four days. In the beginning, I was not happy about it. But the car consultant Carlos and finance manager Charlie were so nice and responsive and caring that really earned my business. This is the reason I like BMW, not just about the car, but also the great service. We ended up purchasing a few more service from them.

The agents really fight to get the best prices coverages for my bmw. They always return it clean and washed.

Great customer experience from the minute you walk into the showroom!

Albert was friendly and explained everything to me In Detail

Well, we spent a fun Saturday and brought home a new addition to the family. This was probably the easiest experience I have ever had buying a new automobile. Thanks to Salesperson Darnell, Sales Manager Casey, General Manager Dave, the money man (finance) Chris, and the Delivery (Tech) guy Mark. They are a great team and I love my new X3!

Extraordinary dealer and wonderful service. Charlie and Robert are great guys and pleasant to deal with.

We bought a car from there and had no problems with the sales department. But for some reason that last few times we have needed service on our vehicle they have been absolutely awful! We have a warranty on the car and they are arguing with us that it expired. We gave them complete detail about what was wrong with the car and they called us to tell us what was wrong with the car, even though it was the exact issue we had told them we were having with it. One of the service people is very rude every time we have to deal with them. Last time I picked my car up she practically threw my keys at me and said you are all set. I have never seen so much bad customer service anywhere else I have gone.

Best buying experience yet. Friendly no pressure and knowledgeable

Efficient as usual! Comfortable waiting area. Easy to arrange convenient service time.

Staff were helpful and offered great services. Michael and his team work so well together. Our sales person Rafael was also so patience with giving us all the information we needed about the car

Great service and friendly staff. Thanks to Kyle and his team for making sure my vehicle was well cared for.

Great experience from customizing our new BMW330e, all through the delivery process, and the final steps with the paperwork. Carlos from sales kept us up-to-date with our shipping status. Charles in finance was a true pleasure to work with and actually made the process fun! Highly recommend BMW of Henderson if you are looking for a new vehicle.

I would highly recomend not only this dealer but, also my sales person Carlos Peralta, finance person Christopher Santos, and the GM David Durrill. My experience began an a very unconventional way. I fell in love with my first luxury vehicle. Once purchased though, and 24 hours later I was having mechanical issues with my new first time luxury vehicle. I called Carlos early the next morning and he was responsive and on the ball. Days later, after piking up my vehicle for the second time again the vehicle began to have mechanical issues. I was frustrated and concerned as to what I may be up against. Carlos was communicative and reassuring during this process. David Durrill, then took on my file as it was seemingly out of the norm for this dealership. They allowed me not only a rental vehicle during the entire process but, also a borrowed BMW which allwed me to not interrupt my work schedule. They discovered the issue, which was the need for a new engine. They GM replaced my engine, was responsive, reassuring and most of all compassionate during this process. The level of costumer service from these gentelmen and this company was impressive and superb. The situation was less than ideal but they guided me through the process and held a standard of value which is very difficult to find. I am forever grateful and now see myself as a loyal client to the BMW brand because of this experience. I wish them not only the best but look forward to sharing this experience with anyone who is or would consider purchasing a vehicle. Thank you...

Honestly this is the worst luxury car buying experience I’ve ever had. I’ve purchased other BMW’s, Mercedes, and Land Rovers (all in California) and i’ve never been treated like this. They never have loaner vehicles, they make you sit and wait for hours just to get your car diagnosed, only to tell you to bring it back on another day. You bring it back on the day they tell you, only to wait make you wait another day before they complete the service. Their shuttle has drop offs but no pick ups (if my car is there being serviced, and you took me home, how exactly am I supposed to get back to get my car?) I really tried to be patient with this dealership, I understand Covid and other restrictions but this is ridiculous. This is not why you buy a luxury vehicle. I schedule repair dates way in advance to ensure I get a loaner because they never have them. Come on the date I was told to come on, only for them to tell me they don’t have any loaners. I’ve had multiple advisors, and most of them are flat out rude. They Either tell you one thing and do the other, or simply don’t do whatever your asking. Almost like they don’t like because you drive a BMW. It’s actually kind of weird. Most recently, I took my car in for three minor things to get repaired. They repaired one, didn’t tell me and released the car back to me (after making me wait 8 hrs). BMW should cancel their partnership with them, and let someone who really cares about the customer luxury experience take over.

Great experience from customizing our new BMW330e, all through the delivery process, and the final steps with the paperwork. Carlos from sales kept us up-to-date with our shipping status. Charles in finance was a true pleasure to work with and actually made the process fun! Highly recommend BMW of Henderson if you are looking for a new vehicle.

I?ve always had a great buying experience at BMW of Henderson. I?ve purchased 2 BMWs and my husbands car (not BMW but thru autonation) and I feel that the entire dealership treats us like family. We?ve become regulars there and I feel completely comfortable in the purchase process with them because they genuinely care about helping you. If you want your first or next BMW or even a used on their lot, go inside and give them a chance. You won?t be disappointed.

I would not recommend. I was given a free oil change on my vehicle from the dealership I made my purchase from. BMW Henderson was the nearest dealership to have the oil change done. They never contacted me to schedule an appointment, I just received an email about the date and time they scheduled for me. The day before the appointment I was contacted by BMW and told they would not be doing the oil change because they only work on BMW's. I explained the matter and the associate argues with me about the matter. When my husband called the associate argued with him as well and said that if we could provide proof of the free coupon they would see if they could honor it. After providing the coupon they agreed to do the oil change for free. When my husband got there the associate that argued with both of us told him it was just a misunderstanding. Never apologies for anything.

Expesive because is Bmw but super fast and super good human quality

Brought out car in for an oil change. Drop off was easy. They called to let me know when my car was ready. Staff was friendly. Service was great.

My first service experience went super smooth. Much better than I anticipated plus they charged my EV while there for service.

Our first experience with BMW of Henderson was absolutely positive. Devon in sales followed along with our purchase and kept us informed. When the car arrived, they made sure it was perfect for us and the payment arrangements were easy. We LOVE our new electric BMW. Could not be happier with the car and the service!

Daniella in customer service was on top of everything. The service was done in the time frame she told me it would be! Thank you!

Good service, fast respond. You need to provide more loaner cars to the customer? very important issue

Great service, Stacy was very helpful and got my car back on the road.

My service advisor was very friendly and nice, but I will never be going back here. I found a much more professional shop that can handle simple jobs like an oil change. I know you guys probably don’t like to perform complimentary services, but you still need to do the job correctly. I came in for a simple oil change, and spent 4 hours in your lobby before I was on my way. I had to come back the next day because there was a leak. 5 hours later, you finally fixed it. I don’t have that much time to waste on such a simple procedure.

We dropped off the car for window tinting in the morning and everything was done in a timely manner, including the pick-up in the afternoon. We were delayed for the scheduled appointment with the genius because they were very busy. Mark proved to be very knowledgeable and helpful. Thank you

Charles llll was amazing in finance! He stayed late for us and gave my husband a Redbull. Ray was also great in sales. He was super professional, he let me test drive three different cars without pressure. Ray also transferred my sons car seat to the new vehicle without hesitation which made everything go so smooth when it was time to leave with my five month old. It really was a no haggle experience. Love my new car and I’ll continue business with them in the future.

I'm new to las vegas and I've taken my vehicle twice to BMW of Henderson and both times the service was exceptional!! Both times they were done with my vehicle earlier than expected and no more problems!! Can't speak highly enough about the service and professionalism!!!

We love BMW Henderson ! Victor is always so friendly and helpful with our service needs. They are also dog friendly so our baby can go with us while our BMW receives the best care!

The service technician did a great job completing the maintenance on my 535i

I love the fact that they send you a video of the inspection of your vehicle, so you know what issues you may be having. Albert was a great help with my service

Check in - Greeted by porter and told to wait for advisor to come to me. Sat in Lobby. Advisor - Well spoken young lady. She was very nice. Downside, I asked for rear wiper but was charged for fronts. When I arrived for pickup, they rectified the situation. Overall - Not bad, lacked a little urgency. Whoever installed my wipers, left greasy hand prints in the middle of the windshield.

I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+447862074282 /Email: claricehaynestrades@gmail.com

Best service ever experienced ! !! Ian Mandapat was exceptionally helpful and efficient and very courteous. Very friendly and always ready to answer my concerns and very promptly...very responsive. Thank you for the great service Ian !!! Will continue working with you on our next visit (hopefully not going there lot though:)).

Great communication on my BMW. I received a text message with a video of my inspection which I thought was cool. Only reason for 4 out of 5 is price. I understand it’s a bmw, but 700$ for front break pads is a little much. Great service and a happy car though.

The service technician did a great job completing the maintenance on my 535i

My advisor, Ian is very efficient and courteous. Awesome staffs and service!

Excellent customer service and service/repair work.

My appointment was made for 11.30 AM, a month before so I could wait for the car and not have to return later. On arrival I was told the wait could be up to two hours. Unfortunately, I had to wait over three and a half hours which is why I could not give five stars for Customer Service and Overall.

No pressure, very welcoming, excellent service, relaxed atmosphere. Thanks, Kwasi Agyemang and team. You made the process very easy.

Service advisor was respectful and informed us of any recommended service aside from the oil change.

Christian Mandapat,, BMW Henderson service advisor was professional and helpful and amazing customer service. He kept me informed with every update. He also was able to give a good discount on my repairs without me having to ask for it. Thanks Christian!

Service are very good, not trying to push a sale but understand our need and make recommendations

Friendly and great service, no hassle; we're enjoying our new BMW!

I was impressed with the follow up by Dashawn after my initial contact online.

From out of state, engine problems, towed into this dealership on a weekend with our dog, etc. The most unpleasant traveling experience was turned into a most positive outcome - every step of the way -by the service & support staff. From smoothly processing and rectifying our car's problems to truly going the extra mile in assisting with our logistical problems (rental car, etc.). The service staff - especially Victor - reflected great credit on BMW of Henderson!

Very nice service dept,would use bmw of Henderson for service any time .would recommend any one looking for service on a bmw .service adviser is very friendly, easy to deal with.You guys rock!!

Great visit as usual! Thank you Victor.

Feri was great!!! My X3 is my favorite car and she help with the whole process

Never came back, they are not proffesional and their customer service never answer even you put a complain, I reported the to BMW corporate and they answer me fast and explain me about my report

Salesperson was great. Process was not great. Took way longer than advertised. Proper expectations should be set

Working with Kyle in service make my life easy. He’s on top of it, communication is always a 10. I never have to reach out and ask questions. He has answers and contacts me daily with the progress of our vehicles. BMW of Henderson found themselves one of the best In their service department!

Service was great. Was able to do my work at the locations work station while getting my car serviced. And they topped it off with a car wash. I love my Henderson service dpt.

As usual, my experience at the service department was excellent. The professionalism and knowledge of my advisor was evident during my visit. He provided superb costumer service!!! Thanks

BMW of Henderson is absolutely the best experience I have had at a dealership. We all hate the thought of going to a dealership because of the amount of time it takes, but I have to say this was the best trip I have made and close to the shortest. Devon was a great help and the nut, Charlie, you have in the finance department is a nice change. The only thing that really stinks is every other vehicle I have bought I have received freebies ie... hats, shirts, cups etc. I had to buy my own BMW cup. You would think you would get at least a free hat when you spend that kind of money on a car. Great experience though. Thanks would have given a 5 star review if I had received a free hat.

Oh my gosh; I don't even know where to start! I think I will start by acknowledging the amazing customer service that was given to us by Levi, Carlos, and Jonathan! You hear horror stories about people purchasing cars from used car dealerships; however, with BMW of Henderson, we had such an exceptional experience! The 2017 Jeep Patriot that we purchased exceeded our expectations! For a used car; it was fairly priced, and we were able to secure financing when nobody else would! I would totally recommend people to purchase a used or new vehicle from BMW Henderson! You definitely won't be disappointed! Thanks again guys! Update: We have had our jeep for 2 years now! It's been awesome! Just past smog for the second consecutive year, and renewed our registration. Thanks for such an awesome vehicle! You guys at BMW of Henderson rock!!

He was fast and friendly

They have a great promotion on oil changes you can’t beat it an made an appointment was in an out of there plus my car washed in hour I like to thank Stacy for taking such good care of me

Luxury cars, service department not up to expectations

Had a very good experience at BMW as always. Albert, my advisor was very helpful and accurate. Problems were resolved and my warranty kicked in just as they said it would. My car is back on the road and running great.

I was not looking to Buy a car when I went to The dealer but I found one and I fell in love the process was so fast I was actually shocked. I would definitely be back again

Where to begin??? I have been going here for years, and I only go because it is conveniently located. I think before it was Autonation it was better. -Ridiculously high employee turnover. I don't think I have ever seen the same service advisor for more than one visit. -They have a misc. shop fee that they charge on top of what they quote you for services. -When calling the phone number listed on their website, or google maps or anywhere else you cannot actually speak to someone in Henderson....no no no you're shoved off to a call center and they can never get a hold of the service advisor to transfer you. Then the message you leave doesn't actually get to the service advisor (or so the service advisors claim). -Even the management has changed, and is not focused on customer satisfaction, but instead is sarcastic. They no longer have loaner cars available. -Their ability to diagnose an issue in a vehicle is sub par at best. I had brought my car in 3 times for an issue and it wasn't until I pushed to get the service advisor in the car to hear the noise that they actually got it fixed. This doesn't even begin to cover the issues I've had with BMW Autonation service department.

Daniela Serrano is knowledgeable. Professional, courteous and very informative!! I have much appreciated the service !!

Victor was incredibly helpful and made a very stressful situation so easy. He went above and beyond to help me with recommendations on ways to set up a tow and explaining processes. My car was in and out in less than 24 hours. There were no pushy sales gimmicks or fine print. Seriously the best experience I've ever had with any dealership or auto shop.

I scratched two of the alloy wheels on my BMW X3. by rubbing up against a curb. Service advisor Victor Amezcua recommended having the wheels repaired instead of replaced. He assured me that I would be 100 percent satisfied with the results. After the repair I could not even tell where the wheels were scratched. Saved my hundreds over buying new rims.

I was incredibly excited and impressed with the quick, precise, and intelligent service I received at BMW of Henderson. No pressure, very smooth transition into the vehicle I am really enjoying. Received way more than I had hoped for. Great job guys. I will continue to recommend you.

The experience was good. The wait was a little long but the communication with Stacy was great.

Loved my experience at bmw of Henderson! Amanda is a 10 out of 10! She was friendly and attentive every step of the way! Charlie in finance was also great and made the process super easy and fun. Would highly recommend buying a car from these guys!

Since last year my experience has always been amazing. Autonation BMW was amazing and so was my agent. She was open, honest and fair?? My first oil change was also a great experience

Quick, professional, clean car delivered.

Excellent experience here. Very easy to work with. Got me a GREAT interest rate. And NO PRESSURE either!!

The entire team at BMW Henderson was friendly and professional throughout my shopping experience. It was not a high pressure environment, as they knew I was shopping among several options at other dealerships. Ultimately, the quality of the car and the great deal sold itself to me. Fantastic purchase experience.

BMW of Henderson has been our "go to" and favorite dealership for the past 10 years. We have bought multiple cars from them. I highly recommend them for their customer service and attention to detail. In fact, their service has only gotten better!! We bought a car from them in May 2022. We noticed the car online and reserved it. The store manager called me to thank me for my interest and we had several helpful communications through the day. We bought the car that evening. Yoshwa Shields was our sales agent and is amazing. He was helpful throughout and still keeps in contact should I have questions. Charlie Clarke was our finance manager and he ensured we got the very best financing offers he could find. He has remained helpful even after we bought with questions related to registration. Plus their service department is excellent and honest. All in all, I will continue to be a customer of BMW Henderson for decades to come. I really am their biggest fan!

Great service ,on time friendly

Always great experience here . Highly recommend

As always the service was awesome. Robert was efficient and friendly and helpful.

excellent service, timely , and friendly. Dealer ordered some touch-up paint and mailed it to our home address as a service Greatly appreciated

Kudos to Service Advisor Albert! He was great and definitely made up for an unpleasant experience I had with another (now former) employee earlier in the year 👍🏼

Top notch customer service from beginning to end. Helpful, quick, thoughtful and kind. Everyone we met went out of their way to make sure we were taken care of. Even my 5 year old son had a good time and got a little BMW to take home. Left feeling so good about my purchase. Carlos followed up when my special order parts arrived and even offered to pick up my car and take it to the shop for me! I will forever be a BMW henderson customer

Kyle is the best BMW salesman I have ever met. It’s worth driving all the way from the southwest Las Vegas to Henderson to customs build my car. I had multiple bad experience at the Sahara location, so I reached out to the Henderson BMW. It’s such a huge different how they treat their customers. Kyle gave us his professional advise of how to build our vehicle, and locked us with a good interested rate. Also he replied to our questions so quickly when we texted during the process of building our vehicle. His gave us a 5 stars service and treat us like his friends. I highly recommend if you want to go to a BMW dealership in the Las Vegas area, Go to the Henderson location and look for Kyle. Please don’t go to the Sahara location cause you will be disappointed for sure.

Had to leave the car

Kyle is the best BMW salesman I have ever met. It’s worth driving all the way from the southwest Las Vegas to Henderson to customs build my car. I had multiple bad experience at the Sahara location, so I reached out to the Henderson BMW. It’s such a huge different how they treat their customers. Kyle gave us his professional advise of how to build our vehicle, and locked us with a good interested rate. Also he replied to our questions so quickly when we texted during the process of building our vehicle. His gave us a 5 stars service and treat us like his friends. I highly recommend if you want to go to a BMW dealership in the Las Vegas area, Go to the Henderson location and look for Kyle. Please don’t go to the Sahara location cause you will be disappointed for sure.

I was greeted promptly and my service was done by 5pm. They even did my wheel alignment (extra) and washed my 330i before returning it to me. I would have loved to have a loaner car...as my service contract promised when i bought it.. but I will blame that on someone else in our economy. Thank you.

I continue to be impressed with the courtesy and efficiency in dealing with BMW Henderson. I’ve never had a problem with the times I’ve been a customer. Scheduling is easily done and quite accommodating to each client. Kudos to my recent customer rep who found me a coupon and saved a nice chunk of change!

Very professional staff. Knowledgeable, not pushy in discussing potential car purchase. In our experience, we had a low key but very attentive and personable 'client adviser' (sales person) name Jorge. Extremely happy with our new BMW purchase. Sales center is bright and open. The area where you bring your car in for service is climate controlled and quite large, as well as sparkling clean. UPDATE: Have now experienced three years of service by BMW of Henderson's service department. Staff have been very attentive and scheduled service done promptly and properly. My X3 has been returned at the end of a service visit cleaned and in excellent condition.

Very nice place to do business ... no high pressure tactics and professional staff. I have been searching for a new or slightly used Tundra for a while and BMW of Henderson had a new arrival 2021 with low mileage with a price $5k below others. Ironically we bought our 2003 Tacoma from the same place almost 20 years ago at $5-6k below what Toyota were asking. Still have her today!

Everything went ok until i went too pick up my gps tracker from my old trade in and carlos the sales guy told me the detail guy through it out this was a piece of technology not trash no one in any right frame of mind would throw a device away that plugs into the vehicle very disappointed

Crazy expensive for service. I will not go back. Over $1200 for oil change, tire rotation, checked brakes, changed filters and fluids topped off. They used to provide a loaner car but now provide a shuttle service that we had to wait an hour and a half for.

BMW of Henderson provided a great experience buying my first BMW. They were extremely accommodating and Kwasi and Chris answered all my questions and concerns and made the process comfortable.

Love the X3 we purchased through AutoNation from them. Great vehicle.

I dropped my car off in the morning to Stacy and was told it would he ready by noon. I had the shuttle take me home and that was a pleasant experience. I didn't have to wait long at all for the shuttle. Stacy was very nice and easy to deal with. She gave me a call a little after noon to tell me my car was done and was getting washed. Gave me a time when it would be ready so I could get transportation there to pick up. The only problem was when I got to the dealership there was no one at the service counter and I stood there waiting for someone to acknowledge me. A few people were in the area and saw me but didn't acknowledge or say someone will be with you shortly. I waited about 5 minutes and finally a young man from the area where you drop off and pick up your car came in and helped me.

I had the pleasure of working with Rafael Correa. This was my 23rd vehicles purchase! He made the process so easy! Never in my history of car buying have I came across a sales person as good as Rafael! Thank you guys so much! I will continue to use you in the future. Charles in financing was also amazing. The whole team at BMW of Henderson was awesome!

Al (service dept.) was the best in helping me take care of everything for my service! Coming from out of state, the process was a little different than I was used to but he communicated everything as far as what to expect from the start. He made sure to go above and beyond on making sure my car was taken care of and ready to go when I came back for pick-up. Will definitely be coming back here for my services 👍🏼

BMW is a great company to work with. I had a claim and my service advisor was Christian Mandapat from the Auto Mall location and it was the smoothest experience so far. Unfortunately, I have gotten to know the service department quite well due to the car having having a bit of issues and this claim on top of that, but everyone from BMW has always fought to find a resolution and taken such great care of me no matter what. Christian and the service team were amazing, kept me posted and worked so well on the car. It was done 2 weeks prior to estimated date and no shop in Vegas is working at that pace right now, with still maintaining the quality and integrity of the work. Thanks to Christian and the whole BMW team. They are one of the many things that make owning a BMW worth it!

I"ve owned many Bmw's and for this visit I brought in my car for a airbag recall. My old service advisor was great at the sahara and rainbow location but now I live in closer to the Henderson location . With that being said it was my first time going to the Henderson location. My New service advisor Stacy was great ! the customer service was great and i was super happy with the whole experience. The whole staff including the older gentleman at the parts counter was also super helpful . don't hesitate to bring you car here it's in great hands!

Only for warranty work

Service and repair prices are extremely inflated. Once my car ran out of fluids they claimed they had serviced just a month prior. Leaves questions???

Great customer service and support throughout the whole auto buying experience. Everyone was very friendly, knowledgeable and went the extra mile for me! And, knowing that doesn’t stop when I left the dealership, is beyond all previous purchases I’ve made. Thanks for a great experience!

2nd time buying a used car from BMW Henderson and hopefully won’t be the last. Yoshua helped us purchase our Infiniti Q60 last year so I made sure when buying our M4 recently to go through him again. They gave us a good deal on our trade in and helped us in every way they can. When it came time to sign to papers with Chris everything continued to flow smoothly. He was also very transparent in what he recommended we need or didn’t. Hope to come back soon, thanks guys !

I had the pleasure of working with Rafael Correa. This was my 23rd vehicles purchase! He made the process so easy! Never in my history of car buying have I came across a sales person as good as Rafael! Thank you guys so much! I will continue to use you in the future. Charles in financing was also amazing. The whole team at BMW of Henderson was awesome!

Had an outstanding experience my first time leasing a car. Staff are extremely available and helpful. 5 stars! Will definitely keep coming back to bmw!!

I love these guy's!!! They make your dreams come true!!!!

Good service. Staff is nice.

Pleasant and professional is how I would describe my experience at BMW of Henderson

I was able to get an appointment scheduled online for the very next day regarding a coolant leak. I had my car towed to the dealership to be fixed and Victor called me promptly when my car arrived to let me know what was going on. He projected Monday for my car to be ready for pickup (it was Saturday). I of course would have liked my car back the same day, but I understood the situation and told Victor that was fine. He called back less than 4 hours later to let me know that they were able to complete the repair on my car. I was ecstatic! He told me I could pick my car up by 6pm when they closed. I told him unfortunately I worked until 6 and I wouldn’t have time to pick it up before they closed. He offered to give my keys to the sales team since they were open until 9pm and this made it possible for me to get my car that day. Thank you Victor and BMW of Henderson for making this repair on my car easy. I’ll be coming here in the future ⭐️⭐️⭐️⭐️⭐️

Working with Victor at BMW Henderson has been great so far. Communicating with him and the team is easy whether it’s on the phone or via text. They even have videos they send you on what they are doing to the car so you can easy see what’s going on. Thank you!

I came in for my service appointment and was helped by Kyle, it was early and everyone was pretty quiet and I was told that my service may be most of the day. I asked if I could get a loaner car, He let me know that they no longer have loaners. Then he said they have a shuttle but I live too far away for the shuttle. I was at a loss so I sat down thinking I would be here all day. About 2 1/2 hours later I walked over to the service area and to my surprise my car was ready, they were washing it. I know this sounds like a bad experience but going from waiting a half a day to a few hours was a relief. I hope they can figure a way to help more customers in my situation and I hope this review will bring awareness. When you purchase a luxury vehicle you really expect luxury service. My level of service was initially kind of callus but I was able to lighten mood and Kyle right up. Please try to emphathize with your customers more and understand that being with out your vehicle due to no fault of your own can be stressful and a little frustrating and a human kindness is so important. So please smile and understand your kindness can calm the soul. Please guys do better.🙂

Albert at Henderson BMW service is very helpful and understanding of my concerns with finding me the most affordable option to effectively repair my vehicle. Dealership seems to have good inventory too.

We had a very bad experience buying our car at BMW of Henderson. The process was never clear and at the end they changed the terms on the documents.

Albert Fantone was my representative. He has been the only BMW service rep to date in Las Vegas that has addressed the issues with my car and treated me well in the process. Would recommend Al as your rep If you have a BMW

Amanda and Carlos we’re no pressure sales persons. Finance was awesome too. The dealer provided an employee to follow me on a 30 minute drive and bring me back to the dealership. The only downside was the $349 driver and passenger window tint was done with low cost tinting film that will eventually fail. My expert friend pointed this out after I had the car for a week. I love most things about the car. Couple negatives their is no A/C button and often I like to keep the A/C off and use outside air. You must use the menu on the display and drill down a couple menus to get to the A/C off setting. Also to get to the full Sirius station list is a pain. I’m still not exactly sure how to get to it. Wish I had distance cruise but for some reason some manufacturers make this an expensive option (BMW and Ford) others like Honda and Toyota include it. Geesh!

They were able to work in a major engine repair while I waited! Highly recommend Al as my service manager!! Excellent workmanship within a timely manner.

Very friendly staff and provides excellent service.

Best car buying experience we have ever had. Yosh and Mike were great. Would definitley buy from them again.

I had a wonderful experience with the gentleman who I would call my ?car sales advisor?. I first became aware that the X7 was launched in the Fall of 2019 and made an appointment for a test drive. Enter the overall odd & busy times of 2020 through 2021 (global & personal) and the process of buying our X7 ended up spanning 2 1/2 years! This included sporadic revisits to our advisor as the model years updated in order to compare models so that we made the right decision for me. Our advisor maintained communication throughout this long time period in an non-intrusive manner, was always patient, and incredibly frank & helpful. He steered us 100% in the right direction on the choices for our X7 order. It is all that we need and beyond. Absolutely the Ultimate car for me!

My sunroof exploded through no fault of my own and BMW refused to cover it. I brought the car into the dealer and they didn't even have a loaner vehicle to use for the whole TWO WEEKS the car was in the shop. There was almost no communication during the 2 weeks or updates given at all. When I asked if the parts and labor of the repair were warrantied they couldn't even tell me that. Not sure about the quality of the repair yet, time will tell!

Wyatt the manager is rude and should not be in customer service. My Bmw640i has had the same problem From Day 1. I was lied to by sales and Treated like I’m a liar from Service and Wyatt. They screwed up the first time I took my car in . I purchased 3 packages including extended warranty . Barely had the car two years and when I break car shakes , I keep complaining and they ignore me. Now this new guy tells me he had no documentation of the issues. I offer to show him my print outs and he ignore s Me. Tells me I will be charged 190.00 To scan the brakes. I told him it is not the brakes and I’m not paying for the scan. He said than he cannot help me. They also want to charge me to turn check engine light off.. well it was not on…. The problem was never resolved and Autonation is one company and he said he can’t pull up the service documents from the Sahara one so he cannot help me because what he saw does not match with what I am stating. They wrote it wrong and never changed it … they said it did not matter. I am going to get an Attorney and Sell my car because I hate BMW.

Highly recommended! Discover the car of your dreams at BMW Henderson!

A few different items: GOOD The general service of this location has been always great when I am there. The service advisors receive you pretty well. The friendliness of all staff is outstanding. The service provided is great. The facility is very clean. Also provides a good support for when I need to do work from there. AVERAGE The coffee / snack menu has decreased quality substantially after Covid. It's time to have back basic items offered by the machine or on the side - sweetener, milk options (latte, cappuccino, etc) are never available and in the past they were. A blend black coffee (good though) is what I can get... BAD The quality of the sales advisors is doubtful. I haven't had a good experience in a while and have to do most of the work myself. Phone communication is critical. You can never get a hold of your service advisor. For the last 3 visits I could not get o hold of them not even once. This last visit, the service advisor called me and told me that in addition to the break pads, I should change the tires. I told him yes, and 10 minutes later, I remembered that I had a flat tire 60 days prior to that and had changed 1 or 2 tires. I called him back to talk about it, because that time (or 2) was new. Left a voice message after talking also to the receptionist. He called me a few hours later and I was not available. He left a message but did not mention anything about the tire. I called back again, and, again, voice message. That second call was never returned, and they replaced my tires, and NEVER addressed my concern, and I just paid, really frustrated with the experience with them.

The service department at BMW Henderson was amazing. Our X5 experienced engine trouble one hour outside of Las Vegas. It was on a Friday evening. We were scheduled to be in Las Vegas until just Sunday. One dealership told us on a phone call they would "try to work us in" for a repair on Saturday. BMW Henderson in contrast scheduled an appointment for early Saturday morning. They told us they would be open until 7:00 on Friday, but that if the tow truck arrived after that we would leave the keys in a drop box. We arrived just before 7:00. Victor Amezcua in the service department met with us and explained they would start the repairs early Saturday and do everything possible to repair the car by closing on Saturday. The courtesy shuttle had just finished its rounds for the day, but a very helpful employee in the service department named Julia volunteered to give us a ride to our hotel, after normal business hours. She clearly went out of her way on a Friday evening to help us. As promised, Victor and the others in the service department did everything possible and completed the repairs by Saturday afternoon, allowing us to leave as scheduled on Sunday. I have never experienced this type of elevated service before with numerous other car dealerships over the years, and we were not even local customers. Victor, Julia, and others in the service department went out of their way to assist and accommodate us, helping us out of a huge jam. I would recommend this dealership to anyone! Thanks!!

I went in with a few questions regarding the 2022 X5 and immediately was greeted by Rafael Correa. He was quick to answer my husband and I’s questions, he showed us different models and options. Unlike most car dealerships at the moment, BMW Henderson was fully stocked with beautiful vehicles I could see, sit in, and drive. I had come in with the idea of building my own X5. We sat at Rafaels desk and in less than one hour, we had my custom X5 build ordered with a wait time of 2-3 months. My X5 showed up two weeks short of 2 months and it is a beautiful as I imagined. The finance portion was quick and easy thanks to Chris Santos. Rafael gave us an awesome delivery. Easy to say we had a wonderful and easy experience from the salesman to desk managers, to finance, we will be using BMW of Henderson again in the near future.

Kyle with the service team was great. Easy to work with and professional.

A few different items: GOOD The general service of this location has been always great when I am there. The service advisors receive you pretty well. The friendliness of all staff is outstanding. The service provided is great. The facility is very clean. Also provides a good support for when I need to do work from there. AVERAGE The coffee / snack menu has decreased quality substantially after Covid. It's time to have back basic items offered by the machine or on the side - sweetener, milk options (latte, cappuccino, etc) are never available and in the past they were. A blend black coffee (good though) is what I can get... BAD The quality of the sales advisors is doubtful. I haven't had a good experience in a while and have to do most of the work myself. Phone communication is critical. You can never get a hold of your service advisor. For the last 3 visits I could not get o hold of them not even once. This last visit, the service advisor called me and told me that in addition to the break pads, I should change the tires. I told him yes, and 10 minutes later, I remembered that I had a flat tire 60 days prior to that and had changed 1 or 2 tires. I called him back to talk about it, because that time (or 2) was new. Left a voice message after talking also to the receptionist. He called me a few hours later and I was not available. He left a message but did not mention anything about the tire. I called back again, and, again, voice message. That second call was never returned, and they replaced my tires, and NEVER addressed my concern, and I just paid, really frustrated with the experience with them.

Everytime I have a service appointment,, Christian, my Service Manager is excellent! He takes time to explain the services I need in a timely, professional manner.

Kyle was extremely helpful and made the process of getting my car serviced very smooth.

I had no idea what to expect as a first-time car buyer. Due to the negative connotations of car buying, I was reluctant to work with anyone. The BMW website made finding the car I wanted easy. Having been interested in the car, I scheduled a test drive, where I was immediately contacted by Ray Spath, a client advisor at the location I visited. Working with Ray was an amazing experience. I appreciated that he provided all the information I needed to purchase the car I wanted. I was then directed to work with Charlie Clarke, my financial advisor, who helped me process my paper work. Mr. Clarke went way beyond the call of duty to assist me with my purchase. The entire time I was there, he was not only very detailed on what I was signing up for, but also extremely kind and personable. His enthusiasm was contagious! Once again, I cannot express how thankful I am to the team at BMW Henderson for making my first car purchase easy, efficient, and enjoyable, something one does not usually say about car dealerships. Highly recommended! Discover the car of your dreams at BMW Henderson!

Yosh, Charlie and Amanda were amazing! Truly such a great experience getting my BMW X5. Would recommend this dealership to anyone looking for a new car. Stoked with my purchase!

I also work at a luxury car dealership, when picking up my car from service I was in my work uniform. My advisor was off that day, when walking in another advisor gave me a weird glare and then says “I already called and told you guys the car wasn’t going to be ready today” with a bad attitude. I didn't know what she was talking about and expressed that I was there to pickup my vehicle, not one for the dealership I work at. She switched up real quick but it was still a very unprofessional greeting based off an assumption. Other than that sales and service has treated me well.

Yoshwa is a very approachable and easy going sales advisor. If you go to this dealership, request him! I was able to test drive and look over the car without any hassle and wish every salesman was as professional as Yoshwa. He's very straightforward and friendly. Would recommend him to anyone looking for a car.

Every time we get our vehicle maintained here it comes back to us perfect. The employees are the best and always make sure you are taken care of to the fullest. Thank you for all you do.

My wife and I drove from out of state to purchase a specific pre-owned vehicle that this dealer had in stock. A local Mazda dealer had the same model vehicle with a lot more miles but was playing the bait and switch tactic of low sales price with a bunch of garbage fees added in. We found exactly what we wanted at BMW of Henderson and the price and fees were fair and transparent. After being jerked around by the local Mazda dealer we were nervous about driving 6 hours to buy a car, but BMW of Henderson was completely honest and straightforward and didn't play games. We are very happy with our purchase.

Kwasi was amazing with my X5 purchase. Charlie was great as well. Funnest car purchase Ever!

Great service!! I went in for an oil change and air filter change and was notified that I was due for my 50k mile service. I wasn't expecting to spend that much but I do realize I need to keep my vehicle running like a BMW should so I went for it. It was my only day off that week and I had errands to run, so they went ahead and got a rental car for me for the day while my car was being serviced. After a couple hours I received a text message with a video showing me the underside of my car, which I obviously never see, just showing me that everything was good underneath and no additional services were needed. Overall great experience

I would highly recommend Stacy, Service Advisor, service department- BMW of Henderson. She’s very professional, very knowledgeable and helpful. I brought my car for air-con service and multi-point inspection. During inspection the mechanic found that the clip holding the brake cable was broken and it will take around 5 hours. Stacey provided me a ride home and pick-up back to dealer. The car was ready as originally mentioned, washed and vacuumed. Great Service!

My Service Rep, Albert, took great care of me. He explained everything in detail, worked out the warranty claim properly and arranged for the rental car so it was fast and efficient, enabling me to get back to my sales job. Thank you Albert!!

albert was very friendly, fast, and kept me updated with my car

Buy process was a bit lengthy and purchased vehicle wasn't detailed well. however the employees there were amazing and very helpful.

Last year I brought my X2 to get fix . On the top my moon roof make some noise and my service advisory said his tech cant find what coz and 2 days ago i brought back . The report said got fix but from my seat belt . What the dumb fix because i told over and over above my head . Not seat belt .

Excellent service. Would highly recommend this place

Service adviser professional, friendly and responsive to customer

People in all departments are very friendly and helpful.No high pressure sales,they don?t follow you around they let you look around and decide for yourself. I would recommend this dealership to everyone. I didn?t even need a new car but I had always wanted a BMW so I decided to just look around. I found one l liked and bought it. I love it.

Great service. Straight to the point information. We are happy from the service provided.

my service adviser Kyle Maxwell was great.😃😃

Completed the repair in timely manner

Fast service to get my bmw joshwa awesome guy ! Took less than 2 hours to drive home my new car.

I have had three BMWs in the last seven years loyal customer of the Henderson BMW. I always received great service in the past. I was very upset by my service in the service department. My advisor was extremely rude and dismissive. I will not be returning back to the Henderson BMW.

Blake Fluid Service was done in just a few hours and the car was super clean when I picked it up after service.

Good experience overall and great customer service.

I truly enjoyed working with Stacy in the service department. She is on it, she does not drop the ball and being a woman (who likes to get things done now myself), I truly appreciate that about Stacy as well. I’ve bought five cars from this dealership and I really like the friendship that I have built with Bill Darrell, the GM. He’s a no BS guy with me, and I’d like to think she’s that way with everybody. During these most difficult times of getting cars and parts in, I feel thankful to have these people still servicing my car and I’ll probably buy my next cars from them as well

Love the Customer Service!! Ian M was AWESOME!! Thank You So Much!!

Great experience, people were very nice and very quick

a1 would recommend this dealership to anyone. Mike was especially great, amazing hospitality. if you?re looking for a new vehicle in vegas then don?t hesitate any longer! looking forward to doing more business with them in the near future.

Super, professional, friendly staff. Christian Mandapat gets a 10+ from me !!

Bought a car with a 90 day warranty. 30 days later I have major problems and they will not honor the warranty. Sales associate Feri will not help at all. Service manager will not return my calls. Horrible experience and it's not over yet

This dealership is exceptional, from sales to service and helping with anything that might arise!

Great customer service from our service advisor (Christian). He keep us posted with all the issues on our car and delivered ontime.

We recently had an electronic deck for navigation, satellite radio and the rear viewing camera fail on our 2018 BMW i3. The worldwide supply chain delay made it very difficult to obtain a replacement part. Our service advisor, Victor Amezcua, was attentive, polite and professional despite our being upset that that the replacement part was not immediately available. Victor was quite persistent as he called BMW dealerships across the country trying to locate the part and, we believe, ultimately, had to order it from BMW in Germany. He facilitated our being provided interim transportation. Victor personifies what anyone would want in a service advisor.

I came into the dealership just to see what inventory they had available, not expecting to actually purchase as new car. I saw an X6 that caught my eye. Robert Crampton was my sales rep and Chris was my F&I that day!! They both took great car of me and I left out of there with a car I never thought I would be able to have!! Thank you both again for your excellent customer service not only that day but in the following days as well checking on me!! BMW owner for life!!

Victor was helpful with selecting new tires and a couple of other small issues with my car. Dealership is always very clean and customer service is very good.

BMW of Henderson demonstrated that safety in my vehicle is very important to their customers.

My service advisor, Victor Amezcua, went out of his way to help expedite my service needs and requests. From first entering the garage of this dealership to the waiting room, bathrooms, etc every employee is awesome, the facilities very clean…

BMW Henderson worked with Albert and Wyatt in Service Dept.. They really went the extra mile to satisfy us and repair an issue that kept popping up on our 2018 BMW X1. Issue resolved and we highly recommend them, to say they least! We will be looking for new BMW soon as well.

Professional, fast, friendly and overall Great service!

I already buy 3 cars from this ppl and I love it!!! My sales person is Rafael Correa just fabulous.

Regular service was done on time and car was washed. I did have to wait.

Got misled by my ?service advisor ? while i brought my car in for a regular warrant Service. My lack of not paying attention to his selling technique, my simple oil change turned into a 1700$ service, not necessary needed to be done on a leased car, that ends in a month. When realized that I was tricked into this costly repair, was too late, tried to talk to ? service Manager?, Whyatt? lack of personality, bored of listening, and no interest in trying to do something about his clients. Very disappointed about the customer service of this BMW dealership and their tricky techniques to upsale their repair bill. I will never Recommend this dealership to anyone, they?re very dishonest, and no interest in their customers needs.

Very good customer service. Good communication and laughter during the time spent waiting.

Victor was our service advisor on this visit and he was very professional! He was very helpful and knowledgeable.

Carlos P. , salesman, was very personable and experienced. The buying process was way overboard and the piles of paperwork were extreme.

Just more rent a cars available especially when you have other prior arrangements. The service was good.. The one good thing they got me out of there exactly when I needed to get out. No complaints here👍🏽

The service provider went far and above. Visiting and waiting for car repairs Stacy brought lunch back to us. She organized it so we could do servicing in two appointments since no rentals available. The second day a rental secured so we were mobile until car done in the afternoon. We appreciated all the personal we received by our service provider.

BMW Henderson is a very helpful and friendly environment and solved my i8 problem efficiently and cost effectively. Victor and Wyatt worked together to get my i8 in solve the technical problem and fix the car efficiently and cost effectively. They also gave me a very strong buy offer on my i8 quickly and without fuss. Beautiful store as well! Good on ya'll! Tom Claridge

Victor is very efficient and knowledgeable of what does, he recommends what I need and advise you about your car.

Great customer service!! Very efficient. Daniela was awesome

Part of my tail light was out, I walked in to BMW of Henderson and waited for 2 hours. They said they didn?t have the part and would call me when it came in. We?ve played phone tag, the last two calls were from me and I have yet to receive a call back this place makes me hate having a BMW even though I love three car itself. I wish there was another dealer nearby. They have 1 great service advisor and unfortunately he wasn?t the one I was dealing with this time.

Summery: Important! - First contact, Emanuel states techs can?t find any issue with the car, it runs fine and no codes are shown. Possible over night hold for cold start test. - Second contact, An hour later Emanuel calls back to state that the issue is the fuel pump and module shorted out. Then stated they came to this conclusion/diagnosis because the car wouldn?t start when they tried to pull it out of the bay (The bay that the car drove into under its own power Emanuel confirmed). So our options given to us by Emanuel was pay $2600 or have it towed. - Third contact (next day), Emanuel states that the car has now started and they have came to a NEW conclusion that it?s a intermittent fuel pump shortage INTERNALLY (short is inside fuel pump). Next option given to us by Emanuel is to come pick up the car but he can?t promise that it will start once I arrive. - Details never provided were, codes or steps in detail that supports the diagnosis. - Concerns, during second contact I was given a definitive answer that the fuel pump and module are shorted out and my car will not run and will have to be fixed or towed BUT the next day a new diagnosis has accrued state the fuel pump isn?t actually shorted to the point of failure or absolute need of repair for the car to run and is just a intermittent issue. So yesterday if I would have paid it would have been for a false diagnosis. Going forward from here how can I be confident that this new diagnosis is TRUE? Example: For all I know I could get a phone call tomorrow morning stating that the fuel pump is fine and it was just the injectors the whole time. My fear is that something was damaged during diagnosis that is now causing this newly acquired intermittent failing to start issue (that was never a problem before, nor the original reason for coming in). This being said there is a lot of clearing up and making right that needs to be done. ASAP. I Uber this vehicle and is the way I make my living.

customer service is excellent, super friendly

Went for oil change and service engine light- first they couldn?t find warranty of which I bought the car from them so told me regular price of $450, finally found the warranty so got that right after I had them to look it up several times- then when called to check on car status to see if finished. Transferred me to wrong dealership, twice, then I called and left message on voicemail of service manager of which I never got a return call back, finally I Called the guy I actually bought the car from and asked him to call the service department for me to check status , this was after 3pm. Appt check in time was 10am, finally got my car back. Horrible customer service! I will never go back. Prob want even buy another car there to avoid any service

Top notch dealership. Stacy in service is amazing.

All of the employees were great. Very nice and accommodating!

I was very happy with the way Kyle took care of me, communicated and problem solved my issues. He always got back to me asap and was very friendly throughout the whole process.

Oil change was super quick.

Only waited 10 minutes to check in. 5 minutes for paperwork and less than 5 minutes for the shuttle driver to arrive. I appreciated the prompt service! Staff was helpful and friendly. Car was nicely washed and cleaned up inside and ready to go precisely when the maintenance staff promised.

They did an amazing job! The car came back great! The facility was clean and staff was amazing.

Ian was great like usual, I always have a great experience every time I need something done to my car

Went in to ?just look? not knowing exactly what I wanted? but their salesperson was very attentive and found something that I might like. Fell in love with the 428i hardtop/convertible and within a few minutes we talking numbers and I bought myself a car. Kyle H. (Salesperson) and Chris S. (Finance) are absolutely the best!!! They helped make the experience so easy. Thanks guys!!!

Brought in for service and break noise. They didn't have the part in stock, but were able to get one same day to complete the repair. Sent a video of inspection and received text messages with status updates. They also washed the car before pick up.

Service tech was outstanding. But trying to contact tech through the dealership was impossible.

Victor did a great job of taking care of getting our 335 repaired and back on the road. First rate!

Very curious. Great shuttle service and drivers. Went in for oil change they also fixed the new recall.

Excellent customer service, easy service scheduling

Very friendly staff and great cars at a good price !

I had to take in my 528i for a recall involving software. I loved that I could just drop off the key and fill out quick paperwork and be on my way. The service tech Albert then texted my husband to say it was finished. They had detailed my car! What a nice surprise as I hadn't done that for months. Everyone is professional and I would highly recommend BMW of Henderson.

Awesome people and always willing to help you out. My guy Christian helped me out a lot while I was there. Great guy

I took my X3 for repair I was told $3700 plus sales tax. My husband picked it up and paid $5075! Sales tax is listed at $213. This is over $1100 difference and the check engine light is still on!? I was told Daniel would call me yesterday ( picked up the night before from employees that had no clue and anything) he didn’t call. Left a message yesterday because he was not available and still nothing… never recommending this place for repair and if they are that shady with repairs I wouldn’t purchase a new vehicle there either.

What would you expect from a BMW dealer for $2,800? Certainly, not a botch of a software update which they recommended, and that took over 30 days to get right. Certainly, no engine smoke leaking into the passenger cabin after a replacement of the head gaskets, which they diagnosed as needing repair. Certainly, replacing all body parts like the tow eye cap on the rear bumper that makes my bumper look toothless. Certainly, not silence and no response to my calls and text messages to the customer service rep and the general manager. Certainly, a frustrating and disappointing experience from a premium brand.

Work was as requested. service advisor was very professional and had good knowledge of the car.

stacy gave quick service notified me about needed service

Was just in for a oil change, AL wad great and had my car back to my in a jiffy. Thanks BMW Henderson Nv

Have had questionable experiences a few years ago, however things have really turned around in the service department for my wife and I. Ion is always extremely helpful and has changed my previous experience into a positive one.

Emmanuel and the Shuttle Driver were exceptionally good

Loved the service they performed and wow they even washed and vacuum it out thanks so much

BMW autonation is awesome , Stacy in service awesome love ger

Has a great experience at BMW Henderson ? I recommend them to my friends and will be back for future purchases.

Very caring and very professional I have always enjoyed the moment with bmw.

This place just gets worse & worse. Brought it there at the end of Jan for something my husband noticed - nothing major wrong- no service engine light etc. It?s now March and the car is still there and not repaired! No offer of a rental (it was actually denied by their manager!); and when I finally said enough is enough and went to pick the car up, it had service engine light and had a vibration in the motor making the car unsafe to drive. I will be filing a lawsuit and will never buy BMW again, nor will I ever recommend this service center. The fact they sent me this email to review is absolutely comical.

Always a great experience! Dave, Carlos Dominguez and Charlie Clarke went above and beyond in transitioning from my lease to purchase. They are all about making customer service a 10 out of 10!

I had a flat tire they took my car in right away, replaced the tire and handled a few minor recall items. Kyle from service and Kyle my dealer made it quick easy and my car was back in less than 24hrs. I’m always super happy with how they take care of things.

Great service and very responsive from Kyle. Kept me updated and was very flexible.

The visit was for replacement parts. All parts were available and installed promptly. Everyone was helpful and courteous.

Wasn?t expecting the phenomenal service I received from BMW of Henderson. Will continue to have my car serviced there after the thorough inspection and work that was done on my 330e

It was a very easy process. I went in just to get an oil change on my truck. I left with not only an oil change but a clean interior and exterior. Overall, I'm very happy with my experience and be there next time I need an oil change.

Although my car repairs were through the roof!!! Ian was really helpful and did everything possible to assist me. My car repairs were fast abs the process was smooth. I love coming here because I know it will be done correctly. Thanks BMW Henderson.

I had a fair deal to trade in my car and buy a used vehicle. Was a little upset that they didn?t tell me that the vehicle had one key and it cost me $350.

My service Advisor Danny was very attentive and would recommend him to all my family and friends 5 stars

I brought our 2013 BMW X5 to BMW of Henderson for a routine maintenance and my Service Advisor, Stacy Means, exceeded all expectations. During the initial inspection, a significant issue was revealed that turned this "routine" maintenance into the stuff of car repair nightmares. Stacy's quick thinking and thoroughness revealed an opportunity to have this expensive repair covered under a warranty we had that was just a few hundred miles from expiring. This repair then revealed other necessary repairs and the entire $5Kish repair was covered under a warranty we had from our Carvana purchase of this vehicle. Had it not been for Stacy, we would have missed this and this issue would have gotten worse-and-worse until the repair was absolutely critical - and by then - the warranty would have been expired. This entire warranty transaction from the initial claim inspection to completed repair was handled by Stacy and I did not have to lift a finger - didn't have to fight with Carvana, their insurance provider SilverRock, etc. I didn't even have to pay and then submit the bill for reimbursement - Stacy handled EVERYTHING. Stacy is awesome and we can't thank her enough.

We had a minor misunderstanding in the beginning but my Service Person made everything alright.

Was able to get an appointment and repairs done in the same day.

Unfortunately, my experience was absolutely horrible! I would have to call them to get an update. Half the time I could not reach anyone, even our service advisor, Daniel who was never around, and when I was finally able to reach him, he had no answers as to what was the issue with my vehicle. In the end, after 3 days of them having my vehicle and still, not telling me what was wrong with it, I just went in and took our vehicle back. I was very surprised at how unprofessional they their service department is. I would recommend BMW Las Vegas! It's definitely worth the little bit of extra traveling time.

Yoshuwa is the best at what he does! This is my 2nd time buying a vehicle from him at BMW of Henderson. We kept in touch over the years and going back to a sales guy I trust was a no brainer

Robert and Charlie are incredibly honest and professional

This dealership's service and customer support has really improved recently

We took out 2019 BMW 430I in for service. The entire team was amazing and while we were sitting there we built a new x5. Great experience from the salesperson Robert to the GM David and everyone in the service department!!!!

Lack of knowledge on the time of services. Poor communication about when vehicles will be finished. Will not be returning to this location

BMW of Henderson continues to exceed my expectations. Emanuel Diaz in service, and Alan Moore the shop foreman, set the bar for customer satisfaction and deserve recognition. These two gentlemen are one of the reasons my wife and I own two BMWs.

I have never actually written a negative review; but after consideration, felt compelled to share my experience. After being coerced into a deal for a vehicle I didn't really like (that's on me), and then learning from the sales manager that the availability of vehicle I really wanted had been misrepresented to me (that's not on me), the sales manager told me "I can't fault the salesman, his job was to sell you a car. And he did it. We've had to increase the pressure of our sales with what's going on.

Yes service was very good

My service advisor, Victor Amezcua, was most helpful and thorough in making sure my car repair experience went smoothly and that the warranty company paid their responsible portion

The experience at BMW was poor. I had to go down to that office from Summerlin 3x due to misinformation from one of their employees on a lease buyout. The manager was rude and not customer friendly when I expressed my disappointment. Also more than half of the employees were not wearing masks and it was very uncomfortable. I will not do business with bmw Henderson again and will tell my friends and family of my experience

Sales manager don?t respect customer. He name is michael, one of the managers in the office. He is yelling to me, no respect at all, when we talk.

Went to Henderson for a 70,000 mile service, we received excellent service and were done within 2 hours. Very professional and courteous.

First service appointment since getting my new 2021 M2, Easy, Fast, Friendly, Service Advisor Stacy was the Best. Start to finish everything was top notch, even my sales person Yoshua stopped and said hello. Great Team of folks

I was visiting Las Vegas from Washington and unfortunately my car had some issue. Christian Mandapat made sure that it will get done by the same day, He save our vacation from being a disaster. He updated me on what's going on. I highly recommended this BMW location and Christian Mandapat.

I went there and buy a car and the car just shows some problems and they said they can?t repair it also the controls don?t work

Buen trato el confort de los carro y buena atención

Had no issues, and great service from start to finish.

The service was fast and good. The salesperson was competent and friendly.

Emmanuel Diaz did such an amazing job , everything was handle so quickly and smooth . I love it ? .

My Experience at Henderson BMW was an awesome one. My sakes person Yoshwa is by far the best around and i would highly recommend this dealership for new or used cars.

I worked as a technician on BMWS for 30 plus years. It's been many years since I have done so. I am thrilled to say this experience brought back many pleasant memories and sense of pride. Very happy I stopped in at this dealership.

Every single time I?ve had to bring my car in for service I?ve had issues. Whether it be not having my warranties in their system correctly or this last time I literally booked my service out about a month so I could make sure I would have a loaner car only to be told there?s no loaners available, after I insisted that they make arrangements for me since I not only took time off work that morning, again I purposely booked my service for a day I would told I would get a loaner car, they finally found a solution. It?s truly a headache for me every time I have to deal with this company. Sadly I cannot wait until I can get rid of this vehicle brand. I wouldn?t recommend it at all. As for the car itself, the Bluetooth connection is a pain and is finicky on working, the car is a 2020 and I?ve already had the back brake pads replaced, which i was told brake pads wearing out fast in a known issue. All I would suggest to someone is really do your research before purchasing, I wish I would have.

Ian Mandapat was right on time with everything, I was able to get my recall done and he also saved me time in the next 2 months to do my yearly oil change. Thank You Ian

Standard annual car service. Victor was most helpful.

They are nice service they answer my question when I ask and I am happy they check up my car very good.

Starting with my salesman Mr Shields, he made me feel as if I was the only important person in the dealership. Mr Shield?s attention to my requests as well as my needs was impeccable. Mr Shields ensured that he personally walked me through the entire experience. He ensured that each step of the purchase process was explained and appropriate introductions to the rest of the purchase team with my needs were discussed and met. The finance manager was kind and took the time to answer all of my questions without making me feel uncomfortable. If you are looking for an exceptional auto purchase, Henderson BMW has the team to meet your needs and desires.

There was no valet to receive my car (unlike Benz or even Toyota). Wait for the rep assigned by the website was 5 minutes or more. The vehicle wasn?t washed (again: Service that Toyota, (not a luxury brand) has always given. And for one of the issues required to be addressed , to check my sound system controls from the steering wheel, they dismissed it , they didn?t explain why, and I was told to make another appointment for that.

The staff at Henderson BMW are kind courteous. Al went above and beyond to help me understand what was needed and why. I’ve been a loyal customer for the past four years.

Overall long day but no concerns. I really have no other comments at this time.

Mixed details on necessary repairs?.what was at first mandatory for safety became you will need it someday in the future when I had a knowledgable man show up to discuss the issues?still confused?hopefully not as dangerous as they first presented?repairs that were done seem to have been done right though?

Albert is very knowledgeable and good attitude.

Starting with the phone call to make the appointment, since there were several items I specifically wanted looked at, the wait time can be lengthy. The automated voice system does give a call back option however. The service manager, Ian did a quick analysis of the car computer and informed me what else the car required. I selected all of the recommended service to be done. Total time in the shop was about 6 hours. The items I asked them to check were actually good. The alignment they did made a notable difference on the ride home. My car was purchased from another dealer a year ago and I am the second owner. I wanted the full service to get the car in the computer system and a known state for my piece of mind. This is the closest service center within 100 miles, another reason to get everything serviced. A good experience overall.

excellent service n service advisor...Emmanuel Diaz

After a little frustration at the bugging it all worked out great

This is our 4th vehicle from BMW of Henderson and we keep going back because the service is better than the competitors.

They were wonderful. They called and kept me in the loop for my repairs. Great experience

Service advisor did not communicate well- had to keep calling snd send texts to find out the status of my car. He caused a lot of frustration

A nice environment with good experience. Especially service advisor Mr. Daniel Grossardt. His professional knowledge and dedicated service are unforgettable.

The salesmen at BMW Henderson were really great and very attentive to my needs. The service department is on point with their times and shuttle service. Also, recently I had to have a hard-to-find tire replaced and BMW had a better inventory, turn-around-time, and pricing than the tire stores around town. I was very pleased!

Very satisfied with the service provided. Daniel took extra time to answer all my questions and when I thought there was a problem he worked to get it fixed right away. There was no problem after all, but his willingness to help was very much appreciated.

Yoshia is the best salesman. He is kind and always willing to help. Thank you 😊 I only get my cars from BMW of Henderson

Very professional, but I am digging out of covid debt. On a budget. I asked ahead of time how much the service would be. I was told about $450. When I checked in I was told $1100 as they "added" another service. Sorry, this is why dealers get a bad wrap. I get it we all need business. Me too. Everything else was classy and professional.

BMW of Henderson makes you feel welcomed and gets you in and out as quick as the service allows.

Purchased a used vehicle from BMW of Henderson. Drove it six days and the engine light comes on. Bring to service on my day off, took them an hour to even check on it.

Best customer service I have ever received at a dealership.

Regular Service after certain miles and service for a recall. BMW of Henderson are great. Prompt, true to their promises of checking in and for the end of service(pick up after the service). Staff were efficient, courteous and very knowledgeable.

Best experience I’ve had with a dealership.

we were from California and always had a good service from BMW Weatherford. First here at BMW Henderson for oil change our appointment was at 10am ..its already 11:12am no one approached us to update about our car.

Try abiding by the terms of added warranty contracts and not make the buyer make numerous in person visits and then have to do all the paperwork that you refuse to do to cancel a warranty within the 30 day right to cancel period. Also don't continue to drag your feet on it so I am left paying interest for several months on warranties that were cancelled despite your efforts to stop me from exercising my right to cancel within the time period stated on the contracts. You have stolen all the joy of buying a "new to me" used car and my money too.

Best service

Daniel in your service department is an asset to BMW. Great follow up and kept me updated with the service on my vehicle.

It was the best car buying experience I have ever had! Yoshwa was a dream.

I had an 11AM appointment for service and did a drop off at 930AM. At 1130AM I still hadn’t heard from my representative and had to call THEM to see what was going to be done with my car. I was told the service would be 11/2-2 hours. I showed up at the dealership at 2PM, and my car still wasn’t done. I then waited another hour for a wash and vacuum, and left at 3PM. I asked about the wait, and was told there were other cars in front of me. My car was there 4 hours from my appointment time for a regular service? I’m glad I didn’t wait in the waiting room. I’ve been coming to this dealership for over 5 years, and honestly feel the service experience has been declining.

I bought a 2015 bmw from there, financed through my bank. Did not get a warranty because I didn’t think a 6 yr old car from its dealership would go bad. Couple months later and now that same car has a bunch of engine problems and I haven’t even put 2000 miles on it. BMW says they won’t help and I’m fully responsible. Won’t even give me a free diagnostic or a discount on repairs. I’ll never buy from that location again. The staff is horrible there.

Excellent and speedy service

Kyle was our sales person, and was very knowledgeable and helpful. We would highly recommend this dealership.

Ian of BMW Henderson service advisor always been proactive for taking care with the required car service in proficient, & promptly manner. Will definitely recommended.

We purchased car brought up from Florida and they handled the whole transaction like we had just bought a new BMW. Great operation and people

Good quick and courteous service.

Very slow service. I made an appt to change my flat tire at 7:30am. I dropped my car off at 7:30am and called them around lunchtime to see if it was ready for pick up and they told me no and it was going to take a couple more hours. I ask what time would it be ready and they said 3-3:30. I get there to pick up at 4pm and they tell me they haven’t even started on it yet and to wait another hour. I wait another hour and then I walk up to desk to see if it’s ready and they still had not started on it yet and the guy asks if I want to just come back tomorrow to pick up. Very unprofessional.

We have had nothing but problems with our 2018 430i since the night we drove it off the lot. The night we drove it home back to AZ the headlight went out come to find out the entire headlight ballast needed to be replaced, after that it was one thing after another from needing new brakes, brake sensors, internal coolant leak leading to my intake manifold needing to be replaced, AC keeps going out, which they have yet to fix, but instead just keep resetting the computer and call that a fix. Not even a moth after my j take manifold was replaced I was driving down the road and my car dumped coolant while driving causing my car to overheat and had to be towed back to Henderson to be repaired yet again….did I mention we have had this car less than a year. Our service advisor at the beginning, Joe was fantastic. After he left we ended up with the worst service advisor there is, Daniel he says he will call and update me and never does, so I am calling there to find out the status on my vehicle. One time I tried to wait for him to call me with an update on my vehicle, however after 2 days of silence, I called him. Worst experience ever, if I were you, I’d drive a little dieter and go to BMW in Las Vegas. Updated 07/22/22: Despite all of the continued issues with our current BMW we purchased here, we decided to give this place another chance by scheduling an appointment to come in and purchase a X3 M40i they had on their lot. Got there first thing this morning all the way from AZ to find out they sold it out from underneath us! They didn’t even have the decency to call or say anything to us knowing where we were coming from out of state. Do yourself a favor and stay as far away from BMW Auto Nation as you can.

Kyle my service rep was amazing and he went the extra mile to resolve the repair my car needed. Very pleased!!

Awesome service! On time, and friendly!

I took my car for a service call 5 weeks ago. I had no major issues, just a repair. It has been weeks now and my car is still not fully repaired but has been returned to me with "it's safe to drive while we wait on your part." This has been another week so far. I called this morning, no response as yet. This ordeal started in mid-August. I normally try to be positive about all things and even patient with most things, but this has really been a big disappointment.

I had an excellent experience. The service manager, Kevin Hayes, listened to my experience, arranged for a rental car (at their expense), and called me that afternoon and informed me that they would have to replace a part and then reprogram it and asked it I wanted to perform routine service which would be due shortly and save me a trip. I agreed, and the next day had on online view of the tech doing the multipoint inspection of my car. I picked up my car the following morning and found that all the work was under warranty. That was a happy surprise. Everyone I came in contact with was very nice and professional and I would recommend them.

If you love the driving experience of a BMW, or in the market for a new car; go see my friend Yoshwa Shields at BMW of Henderson. He’s amazing!

Worst experience ever. I have had a BMW since 2009 and customer service is extremely important to me. There was no communication with me at ALL and when I got my car back over a week later, I had a huge crack in my windshield, scratches all over the back of my car and my gas went from full tank to 1/4 with no explanation. I’m soooooo disappointed in BMW.

Service and repairs are excellent.wheever I need something done for my bmw, you guys take care of it...would not take my car to any other service shop. Your master mechanics are too notch. Thank you for the great care of my bmw

Fast and easy , very attentive employees and provided extra care.

Horrible customer service, won’t back up their own work. Never dealing with them again!

Very efficient and personable!

They make the process easy and they’re willing to work with you and help make your days go smooth as possible.

BMW of Henderson Jul 29, 2021 eugenejac "Things started off good but fell off fast. I was told..." Things started off good but fell off fast. I was told that I would receive a veteran discount when I brought my vehicle in for service the service would’ve been approx $1500 bucks they found over $5000 worth of things that needed to be fixed on my vehicle, I trusted what I was told. I was told that I would receive a veteran discount I was also told that I would receive a discount from management. When I came back in to pick my car up, I was told the veteran discount was a maximum of $100. I was told by the service guy Ian that it would be 10%. The wording gave me false expectations of what would be done. Then as I reviewed my invoice there is no manager discount,… the service guy went and talk to management and came back and told me I should be happy that they’re going to give me $150 off of the $5200 bill. As I drove my car home the warning light went off telling me that I need to top off my coolant. Then the more serious light came on that told me that I could damage my engine if I continue to drive. I called the dealership and received a call center instead the call-center guy chuckled as I told him what happened (WTH). I asked him what was funny and he told me he didn’t mean to laugh but he would be very upset if that happened to him. He put me on hold for five minutes and came back and told me that they would make an appointment for me to come in at a later date to fix my problem. I had to call several more times to try to reach a manager because all the phone lines were going to the call center due to no one being there during business hours,… a manager finally called me back. The manager said he’d send someone to my house this morning to check my car out and they review everything that was done to my car today. I have no faith that this dealership did what they said they were going to do to my car. And I honestly believed that what they did to my car some of the items were unnecessary but done just to trump up the charges. I’m really sorry I feel this way and I hope I can build a better relationship with this dealership. I was looking forward to having them as my main dealership since I live pretty close to the dealership I’ve always had Mercedes and never really had BMWs before. Having lived in Germany as a kid I do believe in German engineering and for the things that have just happened to my car the trumped up charges makes me very weary that the engineering and design of this car was bad enough for this type of experience. It just doesn’t make sense.

The staff there are incredibly helpful and thorough with everything you might need.

I was on a cross country roadtrip and needed an oil service on my X7. I called several dealers along my route and only BMW Henderson was willing to work me in on short notice. there was a BMWNA computer system glitch that prevented being serviced that day but was rectified overnight and Manny the service rep got me worked in as soon as the issue was resolved. As a matter of fact, when I came back for the rescheduled service, my turn around time was one of the quickest I've ever experienced. Manny was on top of things and seemed to take extra effort to make up for the original computer glitch which wasn't even the dealerships fault. I'm very pleased with the level of personal attention my car and I received.

Customer service is excellent!

Someone from BMW of Henderson sent me an email saying they wanted to buy my Tesla. In the May email it said that they would do an appraisal of my Tesla in 30 minutes. I came in and mentioned the email and confirmed that they could do an appraisal on 30 minutes. The rep showed me a vehicle while I waited. After 40 minutes they told me they couldn’t do an appraisal because I didn’t have the original sticker missing all the options. I told the guy that I bought the vehicle used. Anyway, who keeps the original sticker? I offered to show him the features as outlined on the tesla screen but he declined. I wasted 45 minutes of my Saturday morning. Don’t fall for their scam.

Clean, perfect Ambience, respectful employees, prompt Excellent service👌👍🚙🇺🇸💕

Service Representatives were kind and efficient.

The service was amazing. Quick and easy. Kyle was also amazing and kept everything upfront and honest.

My experience with auto nation was one of the best! Very professional and very friendly. Definitely will be returning for any needs or questions!!!

Waited three hours for simple "pit stop

Special thanks to Thomas G. He was able to work with us to repair my 2007 X5.

BMW of Henderson has top notch service. That is the only place I trust with our BMW. Kyle in service gave me different options and made it happen quickly!

Jose was very helpful in answering questions I had about my vehicle. Good communication and professional as well.

It was easy to purchase an auto …. Very kind and helpful . The staff were professional and friendly

It was easy to purchase an auto ?. Very kind and helpful . The staff were professional and friendly

Once I got through the very long wait to check-in for my 7:30am appointment amidst a terrible shortage of Service Advisors, (along with many other customers who apparently had the same appointment time), my Advisor Daniel was wonderful. He was very customer service oriented and made the process very efficient. He also made recommendations that saved me some money :) and he kept me updated on the progress of the work being done. Unhappily though, it also took more time than expected to pick up my car at the end of the day, again due to Daniel's customer load. But I fault the management for not ensuring sufficient Advisors were on duty that day. I hope this is a temporary situation. In the meantime, I will be dropping off my car for future service the night before to avoid at least the morning traffic jam at the dealership.

Second car I’ve leased from BMW in Henderson . Yoshwa is the best. He stats in touch throughout the length of my lease and is always helpful and patient. Love my new car!

Needs some improvement on communication Did not receive a phone call on status

Took my car in for a service and was supposed to get car back around 11am, I was even asked did I want to stick around, but I declined and was given a shuttle ride home. 11am comes no car, no call, no update. I finally sent a email and got a response from service advisor. Now Im told I need to purchase parts and they need to keep my car. They have no loaner cars so I have to get a rental car, yes its paid by them, but I have to pay for the uber to rental car place. So a whole day wasted. Finally car is finished, I go to pick up my car, my service guy does not remember me, he also charge me more for parts than quoted over the phone. There was a particular serviced I asked to have done, it was not done. But my service guy said he would take care of it and when would I want to bring it back. I said whenever you have a BMW loaner car for me. He said I call you in couple of days. I got nothing. I never leave reviews or try to be negative but I leased BMW's for last 10 years and never had an issues. This is my first time at the BMW of Henderson. I have always had my cars serviced in Los Angeles at Pacific BMW where the services is excellent!