BMW of Henderson is simply untrustworthy and deceitful. Two months ago I purchased a certified pre-owned (CPO) 535i. During the test drive I was promised that a CPO BMW was held to exceptional standards and passed grueling tests for acceptable operating requirements. Being that this is my first luxury car purchase, I had believed that BMW held itself to a higher standard when it comes to their CPO and especially to their service. Recently (about two weeks ago) I noticed that my car was having a minor issue with the steering and called to schedule a service appointment. Thomas and Joseph took exceptional care of me — the service department itself did a wonderful job of addressing my needs. However, despite me purchasing an extended 100,000 mile warranty on my car and being promised that it would be covered from bumper to bumper — “anything from your oil changes to your brakes” — they decided to charge me to fix my steering problem. The service team fought to have this taken care of and had brought it to the sales team’s attention, and instead of taking care of me and making things right, the sales team insisted on charging me despite the false promise of an extended warranty and a CPO met to “BMW standards.” I’m left feeling like I was tricked into purchasing a lemon under the guise of the BMW prestige, and will have to face a challenging road ahead not being taken care of by the BMW team. I’m highly disappointed in my experience and feel like my first luxury car purchase has been ruined. In my honest intentions I can not recommend this dealership to my friends or extended network — I would hate for anyone to be in the shoes I’m in. I’ll be sure to voice my opinion and ensure that no one faces the same fate as I.

We brought our car in for a routine service checkup on a Thurs. late in the afternoon our service rep called to say the car needed brakes and they didn’t have any in stock. They would be in on Fri and the car would be done that afternoon. At 4 pm we had not heard anything so we called the service rep and he said it would not be ready that day they now needed rotors and they woul be in on Sat. On Saturday at 2 pm we called to check the status and our service rep was off, so someone else checked and said he didn’t Think it would be done. We asked to speak with the Service Mgr. they said he would look into it and call us back. He did call back and said it would be done that afternoon and he would personally call my husband when it was ready. At 6pm we still hadn’t heard from them, but I had been out without my phone. I did receive a voicemail stating it was done. They did not do what they said they would do. My husband called and the Service Mgr was still there. He said his person said they had talked to me (wife) to let me know the car was done. They did not and the Service Mgr didn’t do what he said he would do. We were able to pick up the car that evening. The entire experience was very frustrating.

Our salesperson, Steven Ramos, worked tirelessly to get all of the financial and trade details arranged so that we could transition seamlessly into our new BMW.

BMW of Henderson is simply untrustworthy and deceitful. Two months ago I purchased a certified pre-owned (CPO) 535i. During the test drive I was promised that a CPO BMW was held to exceptional standards and passed grueling tests for acceptable operating requirements. Being that this is my first luxury car purchase, I had believed that BMW held itself to a higher standard when it comes to their CPO and especially to their service. Recently (about two weeks ago) I noticed that my car was having a minor issue with the steering and called to schedule a service appointment. Thomas and Joseph took exceptional care of me — the service department itself did a wonderful job of addressing my needs. However, despite me purchasing an extended 100,000 mile warranty on my car and being promised that it would be covered from bumper to bumper — “anything from your oil changes to your brakes” — they decided to charge me to fix my steering problem. The service team fought to have this taken care of and had brought it to the sales team’s attention, and instead of taking care of me and making things right, the sales team insisted on charging me despite the false promise of an extended warranty and a CPO met to “BMW standards.” I’m left feeling like I was tricked into purchasing a lemon under the guise of the BMW prestige, and will have to face a challenging road ahead not being taken care of by the BMW team. I’m highly disappointed in my experience and feel like my first luxury car purchase has been ruined. In my honest intentions I can not recommend this dealership to my friends or extended network — I would hate for anyone to be in the shoes I’m in. I’ll be sure to voice my opinion and ensure that no one faces the same fate as I.

Yoshua and Justin went out of their way to make us feel at home and worked with us to get a great car!!

Had a fabulous experience with Kwasi, Jamie & team. Made my lease trade in experience easy and got into a new 2019. Thank you for making me feel comfortable and assisting my needs.

Kwasi, Jamie, and team helped me trade my lease in and got me into a new 2019 X3! Thanks guys for making me feel like a million bucks. I would recommend anyone looking for a new car to visit BMW Henderson.

The only best BMW Showroom in Vegas is BMW of Henderson. Amazing people and great hospitality. Thomas Gierczic from Service Department is really helpful and patient with most of the concerns I have had with my X5. I think it's a great Place to buy and service the Ultimate Driving Machine in Las Vegas.

One star is being generous. Just not what you expect from BMW. Length of service was too long (to change a tire). Took almost four hours! The snacks were poor and the coffee machine is too complicated for new users. Seats are uncomfortable. We drove to California and the ride was rough and I was stiff after riding for a couple of hours. X3 is not a comfortable vehicle! I am just waiting to trade in my car. But BMWs depreciate at a drastic rate. May have to pay off before I can get rid of it!!

This was hands down the best car experience we have ever had. No wheeling and dealing, no back and forth regarding prices. We had walked in, not expecting to walk out the same day but we did! Highly recommend anyone wanting a new car to go in!

One star ONLY because I am unable to give them zero stars. We got a quote for an oil change for my wife's X3 on the phone and when she arrived she was told that was not the price they charge. Fair enough. We were quoted the wrong price. It happens. But while she was waiting, one of the mechanics and one of the service managers were talking and laughing about 'That Lady who expects us to do an oil change for that price' within earshot and in view of my wife. She was humiliated and left the dealership shaken and angry. Needless to say, we will NEVER return to this dealership and we will never purchase another BMW. I own a Mercedes and constantly kid her that I own a luxury car, and hers is 'sporty'. She says she wants to get rid of the Beemer as soon as possible and will never have another.

Bought a Bmw 3 series from Levi and it was a very easy process! Thank u so much Bmw henderson for helping us getting the car for the wife! If you are interested in buying Bmw's CALL LEVI!

Had a fantastic experience with a recent purchase. All the staff was friendly, knowledgeable and helpful. Feri was marvelous in helping us make the deal.

Usually wary of dealerships but had great experience with BMW of Henderson and my Service Manager Malisa. From VIP check in with hi-tech ipads, serious coffee bar offering, courteous ride to work, timely phone updates, and expedited servicing of my bmw. Oh ya, finished ahead of schedule and even washed. Great Experience Guys!

My service experience was great due to my service advisor. Thomas provided excellent service. He is very knowledgeable and diligent when providing advice and service. Your service department is what makes me want to be a BMW client for life!!!

Loved our experience at BMW! Everyone we worked with was so helpful and wonderful!

I had a great experience with the Service Department yesterday. My adviser, Richard, was considerate of my time and my needs and went well above and beyond to take care of me. Thank you!

Service was great. The service rep was very cordial and cooperative. He showed me how to change the battery in my key which was most useful.

Excellent service. We've been doing business here for years and are continuously impressed with the treatment we recieve.

Everyone at BMW Henderson are great and a pleasure to work with.

Chelsea and Jaime made this the easiest car buying experience 🙌 thanks guys! I love my new BMW

Eric hunsaker "sales manager" was ok I guess but,Levi kellems the salesman who personally help us 3✴stars Levi is ok i personally me myself and my husband recommend him all the way plus his cool..🤗 and of course they are very friendly staff they can be a little more PROFESSIONAL because as soon as I walk in all I heard was laughing and salesman's cracking joke so I guess I'll still give them an A for afford. This is my personal humble honest opinion no one else

Aaron was great, super helpful and efficient!

The folks in the Service Department were very courteous and professional. They communicated clearly and were dedicated to ensuring my satisfaction before, during, and after my service appointment. The service itself was expedient and the pricing was fair. I did not feel that the department was attempting to "build the ticket" by finding items to fix and charge me for. This type of service builds trust and encourages customers to return for their vehicle maintenance needs.

Excellent service!! Richard was great !!! Had no problems and everyone was very nice !!

Eric hunsaker "sales manager" was ok I guess but,Levi kellems the salesman who personally help us 3✴stars Levi is ok i personally me myself and my husband recommend him all the way plus his cool..🤗 and of course they are very friendly staff they can be a little more PROFESSIONAL because as soon as I walk in all I heard was laughing and salesman's cracking joke so I guess I'll still give them an A for afford. This is my personal humble honest opinion no one else

They treat me with great respect and a feeling of appreciation.

I'm a tow truck driver for brackens auto tech and AAA in st george utah and I've got to say the service department is awsome clean curious and informational and all I was doing was picking a car up best service ever I think st. george dealerships should take customer service skills training from bmw of Henderson

Great service

Job of airbag recall was performed timely and a loaner was supplied. Service informative of several future issues needed.

John Kapika, as always professional and pleasant. Paper documents were ready for signature upon arrival. Works were done in a timely manner. Waiting room was comfortable. Car wash was cleaner and shine. Thank you.

I own a heavily modified, high horsepower 335i of which I’m very protective. BMW of Henderson’s service team took special care of my car during a recall service even though I normally use an independent shop for service. Only one specific tech and service team member were permitted to operate my car and I waited in the customer lounge. I was there for a blower motor wiring recall service, an inspection and job that can take upwards of three hours. In my case, possibly due to scheduling my service at open of business, I was in and out with a new wiring harness and resistor in 90 minutes. Great service, professional and friendly service team.

John Kapika, as always professional and pleasant. Paper documents were ready for signature upon arrival. Works were done in a timely manner. Waiting room was comfortable. Car wash was cleaner and shine. Thank you.

I went in to look at a few cars all in the same price range, and Chelsea helped me pick out the right one. I never felt pressured to go above my budget, and Chelsea and her team worked with me and answered all of the questions I had. My car buying experience was all that I could imagine and more! Chelsea made my experience incredible for my family and I. Thank you to everyone at BMW of Henderson!

Could not be happier! Always so happy to deal with Thomas in the BMW Service department. Years of consistent great service. Extremely helpful, very knowledgeable, and always professional. Took care of my regular service and explained everything clearly and shared options for us to consider. His recommendations were great and we will soon be back to purchase new tires after Thomas told us of the tire inspection findings. Love dealing with great people and being well taken care of. Keep up the good work, Thomas and Team! :-)

I went in to look at few cars all in the same price range, and Chelsea helped me pick out the right one. I never felt pressured to go above my budget, and Chelsea and her team worked with me and answered all of the questions I had. My first (real) car experience was all that I could imagine and more! Chelsea made my experience incredible for my family and I. Thank you to everyone at BMW of Henderson!

The worst customer service I’ve ever experienced. Joe Monaco is rude and provides no meaningful information. Avoid him.

Had appointment for service, was ignored until I reminded them I was there.

Horrible customer service and care! Sold me a faulty used car I will never buy a car from autonation again! JOKE

This was the best service I have ever received. They were prompt, helpful and very informative. Nice waiting area, with drinks and snacks. will take my car nowhere else for service.

Wanted to try out my gps

2 week delay in funding financing on a pre-approved customer with his credit union. U acceptable process by automobile dealership in 2018.

Johnny Faubel BMW of Henderson Internet Sales Manager is a great sales executive..deserves a 10. The finance department should be avoided. I highly suggests every customer to pre approve your own financing. There's a communication disconnection between closing the funding and attempting to add on service contracts and warranties. a 2 week delay is unacceptable for funding the purchase of a vehicle. I give my total experience of the dealership a 1.

Thomas Gierczic did a great job as our Service Advisor.

Extremely professional sales staff with excellent product knowledge. No pressure to purchase felt like the sales person listened to what I was looking for and showed me the car that would best meet The needs that I laid out for him. I have share this experience with every one of my coworkers and come to find out out of the 35 coworkers that I work with three have purchased cars from him. I will be back within 90 days to purchase a second car

Excellent service, they accomodate right away

Their service department is terrible. We brought our car in for a recall that was supposed to take 3 hours. (7:45 am) We were told there were many cars ahead of us and they would get to our car in the late afternoon. We ended up picking up the car the next day because it was finished @ 7:PM They told us we needed new tires. so we scheduled the tire replacement for 10/23 @ 8:45 AM. We got a voicemail that the car would be ready @ 4:pm. When we got there @ 3;20, we were told it would be ready @5:Pm. We don't live closeby, so we opted again to pick the car up in the AM. That was another fiasco because the wheel alignment machine broke down and the couldn't perform the alignment. We had to take it the next day to an independent tire store for the alignment. Another full day wasted! This service department must be run by the 3 Stooges!!

EXTREMELY unhappy with Henderson BMW. I had a SCHEDULED appointment last week, and was told it would take 3-4 hours for a simple oil change. The service tech did not care and indicated a wait this long was typical. I told him this was unacceptable, and asked for a courtesy car wash...then was told they no longer offer this service. I was totally put out. I could not wait 3-4 hours. I rescheduled for Monday, and still waited two hours! This dealership has NEVER been the same sine Eric Ziegenbein moved over to the Las Vegas BMW dealership. I WILL NOT BE GOING BACK TO THE HENDERSON STORE AGAIN. Totally unprofessional, no one cares, and has forgotten what service is all about.

I got a oil change completely satisfied

If your looking for a used car and they have it.. But it from them.. Great customer service and not pushy at all..

Worse people from the sales dept! They dont care about you, once you signed up, take your car home, you are on your own. Document processing is hell waiting. They will waste your time coming back to dealership without anything getting done in the same day.

Bought my S class in May and went back to buy my wife a GLE. Biggest reason for me to go back was the friendly staff. (And the price didn't hurt either:))

The BMW service group were responsive, extremely helpful, and great with their communication. The work was performed competently and quickly.

Fabion medhanie Is a Great guy! Showed and explained everything I wanted to know. Made buying my car less stressful.

I took my 3 series in for 2 recalls, the letter I received said I would be given a courtesy vehicle, they don't have one available until Nov 9th! Geez, I hope my car doesn't catch on fire before that. I'll have to go to another dealership, I guess.

Great service!

10/15/2018 Mr. James Hager= very honest, very prompt, very knowledgeable and friendly! Highly recommended! Will return for service again! 200% customer service! Very satisfied customer.

My service advisor John and the manager Joe went above and beyond to accommodate me.

Very helpful staff!! Customer service is thru the roof !! Very satisfied

The service department and advisor Aaron were really great. They kept checking and updating me.

One of the best service departments I've ever worked with.

Small issue that may have been caused by us, but Richard took care of it. Excellent Service!

We had a very pleasant experience purchasing a new car for my wife.

No one seems to know what they are talking about in that dealership. Everytime I went in, someone said something different from the last time. Wasted a lot of time and money with employees there who didn't seem to care much.

Aaron is the best service writer I have ever had.

bmw 2016

Salesmen was good at doing there job. Just scattered around with getting the paper work done. The finance guy tried to pull the card we were dumb about the paper prossess. We are in our 60s and know the how things work. After we we were blunt with him they turned their attention to what we wanted. Things were taken care of promptly. These people need not lie about stuff and just do the job. If they hadn't had the car we wanted we would have left. Would have gone to Jim marsh Kia.

Friendly staff. No pressure sales. The price is what is listed. Easy and quick if you know what you want. I love my 750, but I am a little disappointed that I only had the car for three months and less than 3,000 miles and I need to replace the brake pads. It would have been nice if they were new pads or at least have told me that they were low.

Recently picked up a 2018 430i Coupe and Yoshwa was my salesman. He’s sold me a couple of cars through out the years and I will say he is the best to work with and very pleasant. He doesn’t pressure you and he makes you feel at ease through out the whole process. I highly recommend asking for Yoshwa if you’re looking for a car! Also, Jason in finance is great to work with as well. He took care of me for my 2015 M3 as well last November. And if you need Service done, go to Aaron!! He’s the best there in my opinion.

I had a great experience. Everything was fixed correctly and timely. Richard was very efficient and helpful.

There were several problems. First, they had my car for five days just to fix a few recalls, which they said would only take one day. Despite multiple messages I left them asking about the status of my car, they didn't call me back for three days to tell me the status of when it would be ready, until they called me at 5:20 p.m. on the fourth day to tell me it was ready for pickup (they close at 5), so I had to wait until the fifth day to pick it up. On top of that, they wanted to charge me $175 per hour to move some wires around that we installed after-market for a DVD player so they could get to the recall parts. So we sent our own technician down who installed the DVD player and it took him five minutes to uninstall it. No doubt they would have charged us the full $175 for five minutes of labor. The best part was, the first day I was there, I test drove a new model and told them I was in the market for a new car within the next couple of months. After this experience with their service department, I will not be purchasing my new car from BMW of Henderson.

People are really nice and helpful here. They did a recall for my 328i and they were very prompt with the service. It was an overall great experience for me.

520 yi denemeden geçmedin

Great people, always a pleasure when I visit.

Dustin made the entire process so easy and comfortable. From notifying me of the extended warranty, to offering a courtesy loaner car. Thanks again for everything!

It’s always very frustrating when I come here. Even with an appointment, I was kept waiting 20 minutes to “check-in”. Five hours later, my routine oil-change and engine check was complete. Two stars because of the nice, clean, comfortable “lounge” for waiting. They’ll wash your car for you if you want to wait another 20 minutes. No thanks.

This was my 4th BMW I have purchased from them. The best inventory, excellent sales experience and helpful staff.

My service advisor Kyle Reese always provides EXCELLENT SERVICE. Parts/Service/Front desk staff ladies are also FANTASTIC.

I didn't know how I was going to be treated here, but BMW was super amazing Chelsea was nice and did what should could to ensure the buying process was seamless. Jason the finance officer explained everything. Over all it was a great experience! I didn't feel uncomfortable in any way. Next time I will buy I beamer, if Tesla doesn't come out with the cheaper vision first. MuchLove

I am visiting from Indiana and my car begins to act up. I chose Henderson BMW based on reviews. I was extremely late for my appointment; the desk clerk exhibited a warm welcome to me and John my service rep was very understanding, and quickly assisted me. I caught their shuttle back to where I was staying and met the driver Joe. He was patient, well mannered (despite his busy rounds), and had great conversation. But most importantly my car problem was found and repaired in a timely fashion. In all, my experience with Henderson BMW was very professional and filled my expectations.

I just bought a new car at Henderson BMW. Had an outstanding experience. Every person I dealt with - from Sales, Service and Finance went above and beyond what I expected. Friendly, no hassle and made sure during every step of the process that they really took care of me. Hopefully this is the start of a long lasting relationship with Henderson BMW. Special Thank you to: Michael Pyon, Kwasi Agyemang, Yoshua Shields, Aaron Baca and Justin Sullivan.

Helpfully service techs. Timely service. Great visits as always.

Professional widow tint service

Just ordered a 2019 X5 Awesome!

Great service all around!

Helpful staff. Pleasant facility. Timely service.

David was a great person to deal with. Got me the vehicle I wanted within 2 days!

I have had my BMW 428 Gran coupe for a little over two months now and I am still in love. At first I had a hard time trusting the dealership after being menipulated and screwed in the past. After them fixing every issue I had and having gone above and beyond with the service, I don't think I can ever go anywhere else! My sales person was Devin and he was always there to answer and take my calls. He was knowledgeable and professional during the whole processes. Thank you Devin, Walter, Mike and Kyle you all have made this experience wonderful. My husband has been itching for a new vehicle, he currently owns a BMW 335 HT Covertable that was purchased through a different dealership; I'm sure we will be stopping by again in the near future.

Great customer service this my second time visiting the first time for my key battery this second time to get my cars recall fix and everyone incountered there was extremely nice and professional

Purchased a 2011 335xi from another dealership that was brought here for a pre-purchase (multi-point) inspection. The inspection report was 100% green with everything showing in great condition. Based on this report and the dealership I purchased the vehicle from, I went through with the purchase. I drove the car home (about 1000 miles) and on the drive I noticed a few issues. First there was a vibration when braking and coming to a stop (after the car had been drive a little). Secondly the drivers headlight was pointed down to the ground and would not take any adjustment. Lastly, there was a slight oil-burning smell after a long drive. When I got home I immediately brought it to a reputable BMW service shop to get those things checked out. They came back with over $4000 worth of repairs. 2 Oil leaks (oil filter housing and valve cover), front control arm bushings, and I needed a new drivers headlight. When I showed the dealership I purchased the car from the report they denied there was any issue and that they didn't trust the independent shop's results and stands by the BMW Henderson report. So I brought the car to a local BMW dealership to have the same multi-point inspection done that BMW Henderson did and they found over $7000 of repairs needed for the car. Everything the other shop found plus a few other things. Both shops I brought the car to made the comment of how they can't understand how ANY reputable shop could have missed these glaring issues if they actually did an inspection on the vehicle. I personally think that the dealership I purchased the car from has a "relationship" with the service center or specifically a service adviser and a report was created but no service was ever actually completed. If it was, then their technician was completely incompetent and missed $7000 of needed repairs on the car. The day I purchased the vehicle, one of the key fobs didn't work, and I was sent to BMW Henderson by my dealership and told to speak directly to one specific service adviser regarding the issue. (This is the same service rep who signed the inspection report.) When she found out that the key was for a different car, she texted my dealership rep directly to inform him. This is when I realized there was a connection between my rep and the service adviser that plays in their favor. Now I am sitting here with a car with over $7000 of needed repairs that BMW Henderson says is 100% good... Yet I am sure if I was just a guy off the street that wanted to get my car inspected to see if anything was wrong, I am sure they would find $7000 of issues to charge me for...

I just wanted to thank Yoshwa for all of his professionalism. He made buying a car easy! Everyone at the dealership was a pleasure to deal with. Thank you so much!

This is my 4th purchase with Rich Woodford and it gets better each time. Rich is kind, patient and extremely knowledgeable. Rich made my buying experience simple and seamless. I will continue to do business with Rich as long as he is with Mercedes Benz.

BMW of Henderson always takes great care of my e92 M3. My service advisor Malissa is excellent and I will not bring the car to anyone else as she is extremely personable and communicates progress promptly. Highly recommended.

Fantastic, seriously the best Mercedes dealership out there. Coming from California and using calstar and rusnak this was a refreshing change and i felt Very comfortable and well respected. They did the job as well as recalls and more in less time than thought, game me a wonderful loaner and had my car done early. It was all washed and sitting in the front of the line when i pulled Up. They couldn’t have been more impressive!

Pretty top notch place. Had our new to us gt 550i service work done. Service manager was very informative and honest. Gave us lots of ideas and pointed us the right direction. It's not cheap, it's a bmw, it you get what you pay for. Thank you!

Unfortunately my experience with the BMW service department has not been good. On several occasions I have called and left messages, never receiving a return call. One time I took my car in for a sensor and was told the car must have been in an accident and could not be repaired under warranty...and I had never been in a car accident?? I took my 528i to a different location for service, and they ran a quick scan and told me that a sensor was starting to fail, and the fix WOULD be covered under my warranty. I have owned Toyota’s as well as a Land Rover and I have always had consistent, responsive, reliably excellent service. I am very disappointed at the experience I have had with BMW service up to this point.

Excellent Service by Kyle, Scheduled for a Drop Off, ended up waiting in great lounge area!!!

I bought my BMW 428i on July 4th of 2018. My salesman Jonathan was excellent in his customer service. My finance officer Jason was also amazing. Thank you guys and keep providing that exceptional customer service to everyone that walks in your doors, like you did with me.

2 pre-inspections for a lease trade-in but here comes the final inspection and over $1,000 is added to the bill. While I strongly disagreed, what can I do...nothing and you know it. Not sure what calling the General Manager would do. I’ll just stay far away from your stealership.

I recently purchased my car from car max. It is the first luxery vehicle I’ve ever had, so I was unsure what kind of experience to expect. I must say, it was a true pleasure working with Will. He was knowledgeable about the recall on my car and had great customer service skills. He kept in close communication while my car was in the shop & gave accurate estimations throughout the process. Thank you for a great experience! I will be a loyal Mercedes-Benz of Henderson customer from here on out.

Customer service great

Great service by John my service rep, after shuttle was taking longer than expected , he called me an Uber !!! Went above and beyond !

John Kapica is always great! He keeps me updated on when my car will be ready and always delivers what he promises.

I bought my BMW 428i on July 4th of 2018. My salesman Jonathan was excellent in his customer service. My finance officer Jason was also amazing. Thank you guys and keep providing that exceptional customer service to everyone that walks in your doors, like you did with me.

It really felt like the service reps were there for me, great personal service and I felt very well looked after. They stayed late for me and spent time explaining service related issues so that I fully understood the work required for my vehicle. Thank you!

Love this place for the most part. I mean it's a car dealer so always a landmine waiting for the unwary. But they're mostly good people.

Love this place for the most part. I mean it's a car dealer so always a landmine waiting for the unwary. But they're mostly good people.

They suck I will not buy a car from them management sucks they sell broken cars to you they lie to you too this is the worst dealership I ever been

Typical BMW dealership always ignoring you because they think you're poor.

Fantastic service and professional people would recommend this dealership 100% great experience They were over the top great woth fixing my gas leak, and making sure my car was safe 3 times

Kyle did an amazing job! Great customer service and I love how he didn’t sell me something that I didn’t need. Great and honest service advisor.

Rich Woodford is always a pleasure to work with. He is efficient and diligent in doing the best job! Thank you Mercedes Benz of Henderson

the service department was very quick and honest about my repairs and needs for my vehicle. i would highly recommend this dealership in both sales and service department to anyone looking for a new or used bmw or other vehicle they have. very satisfied.

Great customer service!! Devin helped us and was genuinely concerned about finding the right vehicle for us. He was super responsive and not pushing. Highly recommend calling him if you are looking for a new car.

James was outstanding in his customer service. We were always keeped advised regarding our vehicle. His personality, knowledge, and professionalism is an asset to your dealership. Wish there were more like him throughout the BMW dealerships. Thank him for me.

Best experience I have ever had. After days of shopping for a car and having dealerships be to pushy or just plan rude, we found AutoNation. Ashley was truly amazing and worked with us the whole way. She kept us in the loop with our car from start to finish. I would recommend them to anyone. If I could give 10 stars I would.

What a crappy amateurish experience on multiple levels. I call up to inquire about test driving a new M5. I am told to drop in at noon and I can order a car if I want different options which takes 90 days. I drop in early which was a mistake because apparently only management can approve a test drive and they are in a meeting until noon. I did inform them I was not interested in the car on the lot as I wanted to order one with more options. They asked me about color...I told them my first choice is a "BMW " individual" color which can take longer to order but open to a plain white and other stock colors as well. We agree that I will go grab lunch and for the to call me when the car is available. I never get any follow up so I call them. A new person I speak with says he has been briefed on the situation but wants to ask me a few questions first...hmkay. He proceeds to go into a long explanation that the "custom" paint job I want involved finding a color off another car and takes months ect. I am annoyed at this point and inform him my first choice was not a "custom" color but a BMW "individual color" and furthermore open to standard colors as I had informed the sakes guys. Product knowledge is clearly not their forte. Then the guy backtracks and tells me to come in but that credit app will be required to test drive it. So I got to get my credit dinged to test drive a 120k car? BTW I drove to the dealer in a $140k Porsche 911 and just test drives a $180k Panamera Turbo with no such nonsense. What a complete waste of time...took up half my day...these guys are amateurs and have no idea how to handle higher end buyers. I average a new car every year and will never do business with this dealership.

I was very pleased with the professional care and service I received. I want to complement Kyle who was efficient and professional. my car was ready when promised and was completed properly.

John and Joe were more than helpful getting my car done at a reasonable time and going out of their way to drive me after hours. A great team, nice facility, and wonderful service!

It’s always a good experience with BMW Henderson but just 1 thing was not done right the last time I had my service done, went in for my usual oil change and check up and notified the advisor (not my usual advisor) that the washer fluid light is on and he said they’ll take care of it , after two hours , my service was done and my service receipt says that change oil was done and fluids checked , drove home and the washer fluid light went off again , I have to go to work so I have to take it back the next day thinking the fuse was bad, the next day when I talked to my advisor Malisa, we checked the washer fluid and it was bone dry , she has it topped off and the service light went away .. just wondering why they would say that they performed something which was not done

After things got organized the service was excellent. Our service representative, John, was very informative and receptive to our needs.

think the people that handle the purchase of my car well versed on the knowledge of the car my only issue was that I had to go and do the research to find the car that I wanted at 3p to be telling them what I wanted inside the car with my radio I think I should have gotten a better discount for that and that I had to have the car shipped from California and I had to pay for that shipping to bring for them to bring it here to Nevada. Other than that nice service and I get them four stars.

Friendly, professional service! The only place I buy or service my BMW.

Overall good job by the service manager and tech department. It's a bit disappointing a loaner is 6 weeks out.

Took couple days longer but work was done well.

The worst dealership in town never go there

The worst ever. You really expect to get some nice customer service at BMW. I picked up a car from service with a missing piece at front and they don’t say a word. Every day I hear something shitty happening to the other BMW owners at service. Cant wait to get a rid of this car and would never, ever buy BMW anymore ����

Great dealership. Service and sales are painless and they have some great people there. Aaron, Chelsea and the rest of the folks there are great!

Great place took good care of my grandson he is real happy with his new car

Yoshwa is the man to see at BMW of Henderson. He worked really hard to make my deal happen. Straight up guy and he will take care of you. Just a couple small hiccups along the process (not Yoshwa's) but a good experience none the less.

I had a vehicle recall and am from out of town so this was my first experience here. All I can say is WOW. The service, the facility, the staff was truly amazing all the way around.

As always, outstanding customer service and support from drive in, car turn over, review with service rep, updates provided while car being worked on to timely notice of completion, loaner return and personal car turned over for drive home.

Bought our car here, got a 5* service. Everyone was very nice, especially Thomas Stakleff, our Client Advisor, we had a warm welcome and best service. Very happy with our purchase. Would definitely recommend the place.

Doug Murray is the consummate professional who delivers quality service each and every time.

From the moment you pull up to the service drive there was someone to greet you and let you know someone will be with you momentarily to get everything rolling. My service writer was so kind and he knew all my concerns before i could even utter a word!!! Two thumbs up! Thank you

I went to the dealership and was looking in purchasing a brand new car. I was greeted immediately by Chip Rogers and was asked if I had any questions to come look for him. I was told what I was looking for and directed me to the area of the car I was looking for. I was very happy that he was not pushy like other sales consultants I have dealt with previously. After seeing what I liked and taking me for a test drive, we then proceeded to talk about price. I told him that I don’t want to play the negotiating and play back and forth numbers game. He asked me what I wanted for the car and how much I wanted for my trade. He went to go talk to someone about where I’m at with numbers and we agreed after 20 minutes. I came back the next morning with the cashiers check and paid the car in full. The best part is I wanted the wheels locks off and I want the hood emblem on the car. When I arrived with check the car was ready and all I had to do was the paper work. I love that the girl took the time to explain all the bells and whistles about the car and answered my questions and explained it very well in detail. I love the car but the best part is how smooth everything went. I will definitely purchase my next car from this dealerships and tell all my friends and family to this dealerships. Keep up the good everyone there at Mercedes-Benz of Henderson!

I love the service at. And the setting is impeccable as well as making an appointment friendly environment and the service rep was warm in nice

Our fleet of Mercedes Benz Sprinter Smartliners requires first class maintenance and customer service. Jimi Stevens and Rich Woodford are exceptional Employees at Mercedes Benz of Henderson. From organizing a customized commercial vehicle lease program, to the day-to-day preventative maintenance program, they bring a valuable contribution to the safe operation of our vehicles.

I needed my car to be serviced for an urgent issue. The service department was able to get me an appointment on the day I wanted. They provided a loaner and Dave Leslie kept me updated daily on the status of my car. The issue was covered under warranty. My car has been running perfectly and I’m very satisfied with the service I received!!! Dave Leslie is great. He has been my contact for previous service appointments and he always does a great job!!!

Service experience was truly exceptional. Service representative actually cared how I fealt and went the extra mile to make me happy. I will use this dealer in the future even though it is not close to my home

Professionalism at best. Love the place.

I have been driving in a Mercedes since I moved to Las Vegas in 1986. The service just gets better all the time! Tom Zumbo is the best example of a very well run dealership. Each time I go there I am treated with great service and professional Team. Thank you!

Seamless and flawless buying process from start to finish. Absolutely nothing negative to report. I was treated like a valued customer through the entire process. Amanda Chrisman was the best and cant recommend her highly enough. Very friendly and professional staff.

These guys are the best and are very friendly! Joe really took care of us!

My service guy was let go. One thing I did not like was there inability to put a spring for my seat. They would rather charge me $3100 for a new frame then spend the time to put the coiled spring back which I had. I thought that was a little ridiculous. It was my 2001 Z3 couple that only has 20,000 miles and I tried to get them to spend 10 minutes finding the area where the spring goes but they said they could not.

Great dealer. They stayed late to accommodate us! Alice and Scott are wonderful!

I would like to thank the dealership and their staff for the excellent service provided me. I truly appreciated the efficiency and professionalism. I was in and out of the dealership with no glitches.

Jimi Stevens is a true professional .Thank You for the great service If you need Sprinter service at Mercedes of Henderson ask for Jimi in the service department.

Have no enough words to describe how great was my experience with service advisor and mechanic who work on my Sprinter. Those guys deserve the BEST ......

The sales team were truly enjoyable to work with. Normally the sales end of a transaction is a low point for me. In this case however, they became a happy memory to associate with my car.

Our Mercedes Sprinter camper van threw a code while on a trip. We called Mercedes of Henderson who said they could take us as soon as we could get there. We drove 100 miles out of our way and they put I back in the road that afternoon. Would recommend them for service.

Finally, after 15 years traded in 2004 ML500 for 2018 GLE350 4Matic. Sorry to say goodbye to ML, but GLE is fabulous SUV. Sales experience was enjoyable. Sales consultant Trent Jenkins was professional and easy to work with. Eldora Soares, Finance Mgr., was great to work with as well - professional and friendly. MB of Henderson staff is always very welcoming and helpful.

I have my car leased through the dealership and when I have it serviced the dealership treats you with the upmost respect and professionalism. From the minute you step out of your car to the last minute you are there. I have bought a lot of vehicles but never been treated so well as I have been at the Mercedes dealership. They always do a follow-up call to make sure you were satisfied with the work done on your vehicle.

The facility is above any. The entrance does get congested, but that is because it is probably the best.

MY SERVICE ADVISOR, WILL, GOT MY CAR IN FOR A TIRE REPLACEMENT IMMEDIATELY AND GOT ME ON MY WAY QUICKLY. ALWAYS A PLEASURE TO DEAL WITH THEM.

Good help, but lots of missteps. We didn't ask for a whole lot as an out of state buyer, just the year, make, model and accessories we wanted without being too picky on color. Our sales guy found a car, which was great, and had it shipped to us. The issue stated when it was delivered. The driver of the transport said $600 was due on delivery, but I had already paid $1,000 to the dealership for it. Dealership said the transport guy never picked up the check, but took the car. No one from the dealership called to let me know this was going to be an issue. In the end, I had to pay the driver the $600 to release the car, and the dealership said they were Fedexing a check to me for the $1,000 I originally paid.

My service rep is the best. This dealership is everything you can expect from a Mercedes dealership.

Jimmy explained all aspects of the repairs and kept me informed of timelines.

Great staff and great finance department. My salesperson was awesome and helped find the car of my wife's dreams.

After sale service has been horrific. Cannot get calls returned for weeks, tried even daily calling. Had to drive 45 minutes to store to get something that should've been emailed

John in service was GREAT!!!!!! So helpful and made my experience very pleasant, BMW Henderson is the BEST in Las Vegas, I live all the way in Centennial Hills and drive all the way to Henderson for both of my 335i to have any work done at BMW.

Our buying expeirence last year was so poor I would never buy from them again or refer anyone. And now they don’t even provide a complimentary car wash. 😏

I worked with Danielle and I enjoyed it. She was responsive and always ready to help. I am so happy with my new car and would recommend them to anyone in the market for a BMW.

I was going to California, for my service. Dustin was great- I may be comfortable, in the future, trusting a Vegas dealership.

Bad

STAY AWAY! This dealership service depart leaves a lot to be desired. From lack of communication to not covering warranty on a vehicle with 15k miles and even leaving with more issues than I came in with. This also has left me with no desire to ever want to purchase a BMW again. I've been in the automotive industry for over 12 years and never have I ever been disappointed in the lack of service, communication or care for customers. I would look after customers better especially the ones buying new 65k cars every 3 years. I can only imagine the the shady deals the sales team cuts at this place. Never again!

STAY AWAY! This dealership service depart leaves a lot to be desired. From lack of communication to not covering warranty on a vehicle with 15k miles and even leaving with more issues than I came in with. This also has left me with no desire to ever want to purchase a BMW again. I've been in the automotive industry for over 12 years and never have I ever been disappointed in the lack of service, communication or care for customers. I would look after customers better especially the ones buying new 65k cars every 3 years. I can only imagine the the shady deals the sales team cuts at this place. Never again!

I have bought many cars over the years. Never have I been treated so badly. They make promises then after you buy the car they dont keep them. I asked the manager why they didnt keep the promises they made. He said they changed that policy. I said then I wont pay my car note...He said he didnt care it was between me and the bank now. There are other BMW dealers in town. Its worth the drive trust me.

Mr. James Hager at the Service Department was very professional and knowledgeable in his line of work. Very helpful, informative and friendly. I am very well satisfied with my business at MBENZ-Henderson, NV. I rated 200% customer service.

Perfect customer service thank you Mr Jimi From the service department

I did not have a good experience with BMW of Henderson. They lied about the reasons why i had to have additional warranties on my car. After saying no it was still applied to my payment. I was stupid to just leave it there without having him remove it. However when I finally firgured out I was lied to, i requested it be canceled. I signed the cancellation form but did not request a copy of it because i needed to get back to work. The cancellation form was conveniently lost. I called and called the financed department to ask what happen to the form and was totally ignored. I left serveral messages and never received a call back. I finally called the warranty company to have them remove the warranty but i lost money in the process. This has put a very bad taste in my mouth for BMW. I purchased my first BMW in San Diego, and i was treated with so much more respect. I will not purchase another BMW from Henderson, Nevada.

A wonderful experience all the way around. Thank you so much!!

Erik Rudd provides excellent customer service, time and time again. He demonstrates his knowledge and experience continually. Thanks Erik!

A shuttle drove me home and back to the service department. Work was done on time with friendly service. If you want a loaner you will have to book about a month in advance. Overall a good experience.

Awesome Dealership, Super Sales People, Financing Officer Was Super Cool and More Than Helpful, Purchased A Jeep Compass Last Night, Went So Smooothe, Will Always Go Back, Got A Great Warranty Road Hazard On The Optional New Tires That Were On It. Thanks So Much U All, Always Stay Safe...

BMW of Henderson needs improve their standards regarding customer service. The people are nice, but something always seems to go wrong when we bring our car in for service. This time, the part that was ordered was not the part that arrived in the box and of course the initial part didn't come in until 5 p.m. on Friday, and there aren't enough mechancis (I'm told) to fix the issue our car had, on a Saturday, so we had to wait until Monday, but then the wrong part came in. What should have been a one day job turned into our car being there for 4 days. Very frustrating. Also, when I went to pick the car up, the alert light for the tire pressure was on red. So I had to waste about a half an hour to forty five minutes of my time while the team figured out how to turn the light off. Whoever is responsible for checking to insure that everything is done and the car is actually ready to go BEFORE the customer is called to come down and pick up the car, did not do their job. Also, the young man that came to pick me up to come get my car was very nice, he was VERY distracted while driving, constantly checking his phone. This is a very dangerous practice and should be discouraged, especially while driving customers to and from the dealership. In spite of the issues, everyone is always very nice. Thank you

Dustin has consistently been a truly fantastic service rep. He is very articulate, knowledgeable, courteous and displays a friendly attitude that makes me feel very welcome at the dealership. He is definitely a keeper.

Very satisfied !! I needed to call, and when I did my questions were answered. Jim was very understanding and helpful.

I walk in and in two hours drove off with a new 2018 Mercedes Benz 250 CLA.

I got a quick response to my request for an appointment. Was able to get an appointment that was convenient. I was happy with the Express Service. Dave Leslie was very pleasant. My wait time was exactly what he promised. I bought my car in Beverly Hills and have gone there for service, but will probably return to Henderson for my next service. I was very happy with the service I received!!!

Awesome experience! You will not be disappointed with this dealership.

Unfortunately this dealership has really gone downhill. I purchased a brand new X5D $76,000 in 2015 and this dealership has serviced since day one. I had an appointment to replace a speaker and the part has been in for a while. I show up to wait and he tells me to drop it off. I don’t have another car and had planned on waiting and he said he was short handed in the shop. I asked what the purpose of an appointment was and he told me sorry. I had also called and gotten a quote for an extended warranty. I came in to buy a Platinum warranty and pay cash and after jacking me around they jacked the price up $1200 more than what I was quoted. These guys are not honest and do not have integrity. I will never service or purchase a vehicle from this dealership again.

It was an enjoyable experience I was in a rush and they succeed especially Dave to make it happen Very happy with the service over all

Eric Rudd (Service Writer) was courteous and professional. All services (recall) were Completed in an expeditious manner.

Dustin is service is the main reason i buy Mercedes Benz he understands and takes care of the customers

Brought my car at 3PM as scheduled for replacement of airbag; it was done in approximately one (1) hour and my car was washed and cleaned. Service Advisor was not only Professional but also very friendly..clearly an asset to the dealership!

I had an issue when I initially brought in my car. I called Spencer and he did an excellent job taking care of it. He turned a negative situation into a very positive one.

Erick is a very courteous and professional service advisor.

Erick Rudd help me though the repair of my car; excellent service. While I was waiting for my car From the service dept. my wife and I was looking around the lot and found a nice MLB350. John Broadbent delivered an exceptional service from start to finish. He just went out of the way to To assist my wife and I with buying the car. Hes the best. Also, Eldora Soares was excellent with the financing and registration of the car. She made sure that We got the best deal and stress free with regards to registering the vehicle. Wow! What a great team of professionals. Highly recommend this car dealer. Thank you very much for the excellent service and the exceptional buying experience.

I have a 2006 X5 with less than 60K miles on the vehicle. Even with very limited use, I have had to replace the drivers side and the passengers side electric window lifter/regulators. Both big jobs. What happened to reliable German Engineering!! Ever heard of a $128.81 oil change? Me either until the last oil change on the X5.

Dave Leslie did a very good job of communicating through the whole process. Very impressive.

Went for regular service and questions about some other repairs. Very cordial and informative. Great service!

I had an appt at 715am Friday and received a call at 330 that they had just started fixing my warranty issue and needed more time to flush out the problem. They asked that I leave it over the weekend but didnt have a loaner for me. What was the point of getting there at 715 if you werent going to start until the afternoon? Makes no sense and is a massive waste of time for your customers.

Service advisor Dustin Dapkus was the best! Very knowledgeable and always on top of things.

I had a terrible experience with this dealer. I would not recommend you buying from them. I purchased a BMW with them. They tried to sell me extended warranty for over $15k and wanted to convince me that BMW certified Cars are only good for bare minimum and it will not cover much ( a lie as I verified with BMW) and when I refused the finance manager had the worst attitude and then wanted to convince me that buying a car was a very bad financial decision. They shipped my car for $800 and they charged me $1200 for shipping. Finally two weeks later when I went to register my car, it turns out they had never sent my registration documents to the Motor Vehicle services. When I called and asked why, no one would help me. Only the sales person had to chase down why and found out there were additional documents that were not signed during the purchase process. Feri the sales person was great to work with. She went out of her way to help me purchase the car and was so pleasant to work with. I will not recommend this dealer to anyone.

Took my BMW X3 for service, I was told they could not fix the recall, there was on the car. Also they didn’t have the listing off my Car Ihad bought from them. The General Manager David Durrell a very unpleasant person, was in his office eating a barbecue and was in no mood to help with business. Don’t BMW have a lunch room? I took my car to another service place. With a more friendly atmosphere. My next car will be a Mercedes better run dealership. The Henderson NV. BMW dealership stay away from. A very poorly managed place 👎🏻

Customer service agent Will Bane was very helpful in assisting and answering all questions I had.

Bought extended warranty for six years one month before factory ran out, warranty same as factory, free repairs, definitely worth it if you're in it for the long haul.

Replace driver side headlight assy and side view mirror turn signal lense. The dealer did a great job. Kudos to Jimi for all his help.

Tom Zumbo. and Ricky Lopez were fabulous! They treated me like a VIP :)

What more is there to say??? As always, exceptional!!! Keep it up.

Excellent service. My service was fast and dependable. I dropped the car and was given a loaner at 11 and my car was ready and delivered by 5:00 pm same day. Everything was done and car was washed. Thank you.

Went to the dealer after receiving a recall notice, I was accommodated immediately and the service was done with the car washed in under 2 hours.

It is a pleasure to have Dustin as our service advisor. He is very, knowledgeable ,with a customer first attitude. He is the reason we keep buying Mercedes Vehicles.

Overall the quality of service and friendliness of staff is exceptional. The entire dealership is very clean. This is my second car that I've had serviced at this facility. I won't take my car anywhere else. Service Representative Eric Rudd has been very easy and pleasant to work with. He's always been very responsive and helpful. The only down side was that my car was not cleaned to the level of their usual standards. I still have mud on the sides of my car behind the front tires and my trunk was untouched. Despite the detail work, my experience was positive.

My salesman Kwasi Agyemang was just great. I looked at a couple of cars, when for 2 test drives , and he found me the car that my wife just loved. We are the proud owners of a black 2017 Dodge Journey. Thank you BMW of Henderson, Denis & Gail.

I have been dealing with Jimmie in service for the past year. And he is exceptionally awesome. I could not be any happier. Thank you Jimmie for all your help. Sencerly steve. At Safeco parking and transportation.

The Customer Service was Awesome and the Staff was Friendly and Pleasant, I would recommend this office to anyone that owns a BMW.

Richard is the best Service person I have ever had.

Requested an appointment for oil service, I was given one for the very next day. The final price was less than the estimate. Everyone was respectful and courteous.

Well run facility with pleasant people to work with.

Great staff, quite professional in every way. Polished and precise. Great experience all around.

Appt. was made and a loaner was available. Service Advisor, Dustin Dapkus, is in my opinion, a top notch service advisor. Very happy with my experience at the dealership.

Great service! The shuttle services are nice. Very accommodating to their customers and I’ll come back here again for my next service! Thanks again!

Great service, well informed on service maintenance requirements.Thanks

Erik Rudd outstanding in every aspect.. ....again!

Very knowledgeable staff with exceptional customer service and competitively priced. I have been dealing with SLC area dealerships exclusively with this vehicle and it may be time for a change. Our service advisor Dustin was top notch and the service was done when promised.

I have visited this place twice to buy a car. Both times not a single person asked me if I needed assistantance. The first visit I have the guy everything I was looking for and he never called me when something I would like came into the dealeeahip. The second time I found my car online. After FINALLY getting somebody to help me I walked him to the car I found online and purchased it. Then went through the worst experience ever with the financial department. They wanted to me use BMW Financial instead of my already approved loan from my credit union. When I refused he became extremely agitated to point where I almost canceled the transaction. Our last visit was for service. We made an appointment online and went to drop the car off at the service department. We told to wait after taking the keys. After an 2 hours we asked for a status and they said "oh we are backed up and you need to come back another day". So instead of telling us that in the first place OR coming to us and telling us that. They made us wait all that time and the car didn't even get touched. I absolutely do not recommend this place. The customer service is beyond non existent.

Buying from this dealership out of state has been a nightmare. Bought car from this dealership to have transported to Missouri. After buying I was ensured that I would get title within 2 weeks. Since the car is going out of state from Nevada, the dealership only provided a 2 week temp tag making mine expire in 2 days on 4/7/18. As of 4/5/18 the dealership has still not received the title from original payout, meaning I will definitely not receive the title to register my car before my temp tag expires. When calling and speaking to sales manager, Eric, to see what can be done he stated that there is nothing he can do. I asked if they could provide me reimbursement for a rental so that I do not have to drive a car with expired tags, but he would rather have me drive with expired tags than provide a rental for next few days until title is sent over. Will never be dealing with this dealership again, and especially feel that they do not stand by their customers. Be warned, they seemed legit and courteous when purchasing vehicle but will not give a damn about you once contract is signed.

Buying from this dealership out of state has been a nightmare. Bought car from this dealership to have transported to Missouri. After buying I was ensured that I would get title within 2 weeks. Since the car is going out of state from Nevada, the dealership only provided a 2 week temp tag making mine expire in 2 days on 4/7/18. As of 4/5/18 the dealership has still not received the title from original payout, meaning I will definitely not receive the title to register my car before my temp tag expires. When calling and speaking to sales manager, Eric, to see what can be done he stated that there is nothing he can do. I asked if they could provide me reimbursement for a rental so that I do not have to drive a car with expired tags, but he would rather have me drive with expired tags than provide a rental for next few days until title is sent over. Will never be dealing with this dealership again, and especially feel that they do not stand by their customers. Be warned, they seemed legit and courteous when purchasing vehicle but will not give a damn about you once contract is signed.

Our sales person was amazing and helpful to my wife.

Will did a great job getting my car service completed and washed within the promised time

Worst experience I have ever had buying a car!!!!! I bought a Certified Pre-owned 2016 X5 from them. I have emails and texts with a bunch of empty promises to reimburse me and nobody will return my emails or calls. This has been going on for 4 months!!!! Justin Sullivan was the sales guy and he seems nice until the car rolls off the lot and then you are left to deal with any issues on your own and none of the management will step up and do anything. DO NOT BUY A CAR FROM THIS DEALERSHIP!!!!!!!!!!

I dropped in one day for a service appoint, I had two choices for the NEXT day. I arrived for the appointment early and it was completed early, I had received a quote for the service prior to starting and when completed it was significantly less.

I called and made an appointment, drove from Grand Canyon. So excited you could look at my Sprinter based motorhome that day, on a Saturday, the day before Easter no less! The service manager was attentive, kind and understanding. They came to the same conclusion and replaced my battery, at no charge under Warranty. They did an alround safety check as well. If I am in the area again, Iwould choose you for service. Thank You!

Repair was prompt, and the vehicle was cleaned following the repair.

All repairs and work was done to great satisfaction

I depend on Dustin to evaluate condition of my auto and tell me when I need to just have maintenance done, need to take care of something developing and will become a problem, and advising me on items that will probably become a problem in the future, will be an expensive repair and I should plan for it. I cannot ask for more than the excellent advice he always gives me.

First time owner of this 2015 certified pre owned car ( a C Class 300 sedan ), i fell in love the beauty of the car, it was a beautiful car inside & out. My first luxury car & never been so excited! This dealership was truly awesome! Look for Solex Eke & Michael Rainone. Took really good care of me while i was there. Highly recommending this dealership for an exceptional sales & service! Thank you MB of henderson! Maria H.

If I could give a zero, I would. This review is strictly for the "service" department. I assume they would be much nicer in the "sale" department until they get you hooked. I have owned many cars and been to many dealerships across the country. This dealership is the worst I have ever gone to. The service "advisor" is grumpy and seems to hate people or his job. There is NO customer service in this place. I was totally ignored when I arrived to my service appointment time. How do you not have ONE person directing customers where to go in this beautiful facility. I stood around for a little bit and had to walk inside when I know noone really care why I am standing there and I didn't want them to say I was late for my appointment. Once inside, it didn't get better. The guys sitting at the desk ignored us as well. Had to go to the counter to get help. The employees were bickering to/among each other while I was sitting. It was the most miserable/toxic place I have ever been to. Took me a while to actually calm down from this experience. I was considering upgrading the car but after this, no more BMW.

Sent several messages but never received any response. Was interested in a used car advertised on Cars.com. would have liked to hear from them, even if vehicle was no longer available.

My recent experience with the service maintenance of my car at Henderson Mercedes-Benz was one of my best ever. It looks like a recent change in service representatives was a smart management move. I certainly appreciated the courteous and friendly reception I was given from the time I stepped in their site to the very end with a ride to get my serviced car! Keep up with the good work!

Great customer service! Spencer gives the best service.

I was extremely happy with the customer service provided while I was having my C300 serviced.

The service department is number 1!

This is Kevin Gundersen. If management wants to make this right, you definitely have my number to contact me. I have had a total of 5 BMWs in my life and have never been so disappointed with the service that I received at BMW Henderson. I have previously leased all of my cars from BMW Irvine and have nothing but amazing things to say about them. My lease was up for my 328i and X5 and I wanted to trade them in for new cars. I turned in my X5 to the BMW Auto Nation collision center 27 days before my lease was up to get my bumper fixed (through an insurance claim). It took them 29 days to fix my bumper which pushed me into another expensive 950 dollar payment! They had zero communication the entire time and I had to continuously call in. My wife had 4 months left on her 328i lease and we were going to wait another month since the pull ahead program was only 3 months. Lesley (sleezy sales rep) wanted us to get a new car asap so she got "approval" to allow us to turn in our car 4 months early and trade it in for a brand new x3. She lied about getting this approval and now BMW financial is billing me for our final month. When I call BMW financial, they direct me back to BMW Henderson and say they are two separate companies. Lesley is now completely lying that she ever gave us approval for a 4 month pull ahead. I call the management, call Lesley, call BMW Henderson and EVERYONE ducks my calls. I actually went into BMW and called Lesley's cellphone while I watched her decline my call. It really is unbelievable. Another sneaky trick they tried to pull: I negotiated and got my final numbers and made it very clear that we had an agreement and they weren't going to add on any sneaky payments at the end. After I filled out all of my paperwork for the new lease, they informed me that they just implemented a new program where the buyer has to pay something around $2900 dollars (I believe it was that amount) for maintenance. I refused and threatened to walk and a very defeated finance manager agreed to include that for just $1. These are just 2 out of 4 issues that I have had with BMW Henderson. I don't have all day to go into detail about the others. These people are con artists and intentionally separate themselves from their own Auto Nation Collision center and are independently owned so BMW corporate can't even help with problems. STAY AWAY FROM THIS PLACE. THEY ARE DIRTBAGS!!!

Trent was great! Best car purchasing experience ever!! Very nice staff, the facility is amazing, great customer service even after the purchase.

Dustin Dapkus (our service advisor) and the technician team that worked on our vehicle did a truly remarkable job! We have been having a problem for several months with our vehicle stuttering at cruise speeds. The problem was correctly diagnosed and tested. Approvals were received from MBZ to replace the ECU. It was replaced and returned to us. Since the repair the vehicle has been working correctly. We had a new loaner vehicle during the process, very similar to our SUV being repaired. Dustin kept us informed at every step along the way. We have leased several vehicles from this dealership and continue to have servicing done here based on their skills and professionalism. We truly appreciate the fine work they did on this repair. They will continue to have our business for years to come. Thank you!!

MERCEDIES DEARLERSHIP in HENDERSON as usually was a excellent customer service. Dustin always takes care of everything & more on my BENZ. Customer service is always 5 star experience. He always looks out for his customers. Highly recommend facilities

Clean, pleasant and service was excellent, shuttle was provided back to hotel. Shuttle was sent to pick us up to get our car. People were courteous and friendly. Service was prompt the car was cleaned inside and out. Dealership also had Coffee and donuts available for customers. Lounge was close by confortable and there was internet for our use. Overall a pleasant experience.

My experience was professional & quick. Daniel was especially helpful. You guys are the greatest!

Everyone at BMW of Henderson was very helpful. This was my first time buying a car and they made the process very easy and explained everything to me to make sure I understood. Thomas was great, and I'm glad I got to work with him! :)

My salesman , Solex was so wonderful and nice and professional! He was probably the most courteous salesman I ever had anywhere. It was the quickest that I ever got out of a dealership. He had all the paperwork ready and explained it all thoroughly!!

4 stars based on the cost of routine services. A more competitive price will probably attract more MB owners to have their vehicles serviced at the dealership.

Malisa Harvey is the absolute best Service Advisor!!

Fast and easy. Dropped off my car and picked it up a couple hours later. Daniel was very helpful. Answered all my questions. Will definitely go back to BMW of Henderson.

Service was pretty good and overall had a really good first experience. My only complaint would be that I was trying to get a follow up on when my service would be done, as I wanted to do some things last Saturday. I left two voicemails and a message with the receptionist to find out an estimated completion time. I never got a call back until my X5 was ready. In the future, I would recommend that the service team return calls just as a courtesy and to show you are about GREAT customer service.

Great experience! Chelsea Huang kept me so well informed throughout the whole process. She also makes you feel like she is working for you and not just the dealership. Cannot say enough about this dealership in both sales and service. Will purchase from again.

So happy to finally have an advisor who cares! Ive had such a negative experience for the past few years and Dustin has completely turned that around for me! Thanks Dustin for taking such good care of me and taking time with me to explain EVERYTHING!!

Great service!! Had my car here for about a week to get some work done under my insurance. Daniel was my service advisor and he always made sure I was updated on the progress of my vehicle. I would highly recommend this service department for all your BMW needs.

Awesome service as always! Dave is fantastic!!

Everyone I met there was absolutely wonderful. Mike Rainone responded incredibly quickly (literally within a couple of minutes!) to my online inquiry, immediately introduced me to Dave Burchell and then remained in touch and very helpful throughout my entire purchase process. Dave was tremendous from the start; he listened to our needs and pricing requirements, provided exceptional guidance, and (best of all) made the deal happen. Jim Gleason was great, too; he pushed the deal through at the end. I really felt like everyone really wanted to make the sale, and went the extra mile to make sure it happened.

Trent was great! Patient and helpful extremely knowledgeable. We went in to test drive a pre-owned GLA with no intention to purchase and drove away in our 2018 GLC. Great service.

Exceptional through and through, big Thank you to Mike R,John and Steve . Made me feel good about my purchase and everything about the process flowed. Thank You all

took Thor RV on a Mercedes Sprinter to Mercedes in Henderson for first time...was very happy with the business like reception, and workmanship on my vehicle. would recommend to all that need work done.

In my 50 years of buying vehicles and born and raised in the motor city, I have never had a dealership make me feel like I was the only Mercedes owner in the Tri state area.

Great dealership...extremely accommodating and really take care of me. Truly feel they want to do the right thing and build a relationship with me as a long-term customer.

Alex is amazing! He is the main reason I bought my 535i. He went the extra mile when answering all of my questions and had a tun of patience when showing me how to work everything.

With No appointment, I arrived at the BMW Henderson store late Monday afternoon; I was immediately greeted by Joe Monaco as i pulled into the service area. The team was busy but extremely accommodating, without hesitation, the service advisor conducted a full walk around of my vehicle, made some service recommendations and had my vehicle ready pickup quicker than I expected, most impressive was my vehicle was delivered back to me washed and vacuumed. Thanks so much for providing a simple & seamless service experience. Darren C

I had my tire changed. Service advisor Dave Leslie was great. The only thing made me annoyed was that the car was very very nasty with water spot entire car. I asked them “did you wash it” he said it was raining yesterday and he walked away. My question is “would you return a dirty car to customer without washing it again” It’s a 2018 AMG E63 S. Was it deserved to be cleaned before returning it to customer?

I always have a great experience when I go into Mercedes of Henderson. I took my vehicle in for service and Erik made sure I was taken care of. Erik always keeps me informed of whats going on and when my service will be completed. Great customer service and I truly appreciate Erik helping me out with having my car delivered to me after my service was complete.

This was my very first purchase from BMW of Henderson. I had the pleasure of working with Kwasi and Michael and their service to me was impeccable. From the first contact through email to completing the purchase, they all treated me with the utmost respect, provided thorough information and kept me calm through the whole process. I just want to thank the whole staff at BMW of Henderson, especially Kwasi and Michael King. Very awesome experience to say the least. I will be back for my next car purchase.

Once I found the vehicle I liked, they put out all of the stops to make me a deal. I'm very happy & satisfied!

This was my very first purchase from BMW of Henderson. I had the pleasure of working with Kwasi and Michael and their service to me was impeccable. From the first contact through email to completing the purchase, they all treated me with the utmost respect, provided thorough information and kept me calm through the whole process. I just want to thank the whole staff at BMW of Henderson, especially Kwasi and Michael King. Very awesome experience to say the least. I will be back for my next car purchase.

The facility and personnel at BMW of Henderson were awesome. My wife and I went on the longest most comprehensive test drive we've ever done. It definitely built our confidence to buy a tip top shape vehicle. Brian, Aaron, and Yosh were very professional and went above and beyond. Highly recommend this place for a no bull, pleaser car buying experience. Best and most comfortable car buying process in our lives.

worst bmw dealership ive ever been to or dealt with. I got a car 3.5 years ago. Certified used, with a clean car fax and "never been into an accident." Turns out it was in an accident and showed up on the report after I purchased the car. Went back recently to purchase a new car, Spoke to the GM and he didnt seem to care. a real rude a**hole. He pawned me off to a salesman and they just would not give me a decent deal. Went across the street to Mercedes, got a great deal and great service.

BMW of Henderson is great & I absolutely loved it!

This BMW is the 4th that I have purchased from BMW of Henderson since 2002. Going in to the dealership is like coming in to the house of a family friend. Some of the fine professional staff have helped me since the beginning. They are of course will versed in their product, but the experienced help that they give makes the experience a real comfort. I thank all of them for their service.

Good service, great waiting area.

Staffs are not helpful

Service was good. People were nice. Employees were very helpful. Would gladly comeback sometime in the future.

My salesman Trent was awesome -pleasure buying my suv from this dealership

This is an Autonation store. Fixed price, no haggling. Good store for bimmers. Antiseptic atmosphere. Look for Kwasi (kway-see). He is very personable. Tell him I sent you.Thanks.

Be very careful regarding their reps and service department.

This is by FAR the best dealership I’ve dealt with. No BS, very friendly and courteous. From the amazing lady at the front desk to the finance guys, sales associates, etc. Justin was amazing as always. The BMW genius Aaron was a pleasure! They did my registration for me within days! I’ve never gotten rid of my temp tags so quickly! They’ve definitely gained a LIFETIME customer! Thanks guys!

I just wanted to leave this review for my service manager, Bill. He's the only reason I would ever buy another BMW. He's always been easy to work with and help me out with the services and made things "right". Previously owned 2 750's (E65 and F02). Both had multiple problems and had several repairs and finally had to say good bye to BMW. Thank you for all your help Bill.

All was as promised. Dustin kept me informed and was very helpful.

I had a great experience at Mercedes Benz of Henderson. Lois Greer helped me all the way with a sale before Christmas and with setting up the "surprise" when I had my wife pick up the car the following day. Great job!!

Super nice staff. Just had an oil change, recall, and a flat tire. Fixed everything to my satisfaction. Overall, great experience.

Super nice staff. Just had an oil change, recall, and a flat tire. Fixed everything to my satisfaction. Overall, great experience.

great job of taking care of the customer..very professional...

Dealers have bad service

Scott Ackerman and Wendell Frazier are as fine as they come. My 3rd car - Wendell is Top Drawer and Scott answered every question - truly knowledgeable about the car

Trent was awesome as always. This is our second car we brought from that dealership and Trent.

Great service in and out with ease. Always keep you up to date on your needs and services to be performed to keep our car in top condition. Love going there for service.

Not a great experience. Was going to also purchase at this BMW, but the counter customer service girl named Ayesha was very rude and unfriendly, and very unprofessional with a horrible attitude and disposition. Sahara BMW has better customer service/support for their customers. One good thing is that Nick a transporter guy at this BMW was top notch he was excellent! Nick Listened and addressed my concerns and apologized for Ayesha's actions.

Work done right and on time as promised.

Great experience with the service staff. Professional, efficient and no issues. Malisa is great!

I worked with Justin Sullivan to buy a new M3. I had a great experience working with him, the financing department, and the BMW geniuses. Would definitely work with them again on my next car purchase. Thanks for taking care of me Justin.

Melissa service advisor, The best 5 stars. She is Outstanding!!!!! Every time.

Thank you all for your efforts. Will Bane's customer service was 5 star and kept me informed all the way through the visits. Kudos to the bodyshop, they did an amazing job! 100% satisfied.

Solex was great to work with. A real honest group of people.

Always great service from my service advisor Dustin, he always makes sure my car is taken care of and I have a loaner car available.

Nice place to good to

My second vehicle purchased from this dearer. Exceptional service and a very smooth ,and professional experience. James Knab is the best.

olex made our car buying experience one you cannot forget. He was so attentive and went to great lengths to met our needs he completely went above and beyond. He was a wealth of knowledge and educated us about buying and leasing vehicles. His customer service skills are exemplary. We will be referring Mercedes of Henderson as much as we possibly can!

Excellent service. No high pressure sales. Very high class and well run dealership. No need to look for a BMW anywhere else.

Excellent service from the phone call to Ricky Lopez that I was looking to trade in my existing vehicle to pick up of the new vehicle a few days later. Definitely worth stopping by to talk to Ricky or Trent in sales if you are in the market for a new or used vehicle. These guys will make it worth your time.

THE PLACE IS NICE, THE SPRINTER IN THE SIZE I NEEDED WAS AVAILABLE, THE HEAD OF THE SPRINTER SERVICE JIMY STEVEN IS UNBEATABLE. ALWAYS HAVE A SOLUTION AND IMMEDIATE RESPONSE WITH APPOINTMENT. THANKS

They answered my questions quickly ad accurately and made every effort to be helpful. They didn't put any pressure on me to buy either.

Always thrilled with the service provided. My service advisor, Dustin, is always familiar with the ins and outs of my vehicle, and gets the work done as quickly as possible. This dealership values their customers, and I will always own and buy Mercedes Benz vehicle due to the customer service.

This is my 3 rd time doing business with MB of Henderson and my experience is truly excellent and exceptional. I live closer to Sahara location but because of outstanding service and customer service I rather drive to Henderson!!! Steve Linihan is the best dealer I have ever had a pleasure to work with. He and team he works with made it all very easy and enjoyable for me.

Beware of the service department. They deliberately install problems in your car. The service councillors are paid commissions to wreck up the service bills.

Thanks Will Bane and the rest of the Mercedes of Henderson team for the assistance

It was time for my service, MB notified me by email and also in my car. When reaching out to the dealership they were able to provide a service time that worked for me, ironically the very next day! As always the customer service was great, the dealership is very clean and offers several amenities to the guests.

Great company to deal with. Thank You. The service we received was wonderful and your staff was very nice and very professional. The work was done quickly and we were greatful that we were able to get back on the road.

Excellent service. Very smooth experience. I will come back for future services

Svc. Rep. Will Bane fit my auto in and had me on my way in a couple hours. Mr. Bane was one of the first Honest Svc. people I've met in the greater LV area. (I've lived here since 1978). The 'com. tow' was a great service. Let this young man (Mr. Bane) move-up in your company...he is a gem. Tamara Hicks

Rich Woodford is awesome. I was his first Mercedes client when he started in Henderson and I keep coming back because he offers a high level of customer service. Thank you Rich!

No problem

Awesome, Awesome, Awesome, easiest process by far. Great salesman solex. And free cookies and coffee. !!!!!!!!!!!!!!

Fast and easy going people

Fabulous service on the car and fabulous customer service!!

Very attentive Service Department. Easy to work with.

Marc assisted us right away and with a smile. His customer service was exceptional. He made sure I had everything I needed. He was patient and professional.

B.M.W.auto parts.

Jimi was very professional And helpful I will always use Jimi

Solex and Wyndell were the very best!! We will recommend to all of our Friends and family. They both made the process easy. We purchased A new 2018 CLA 250 for our 16 year old daughter. Solex explained all of the safety features on her new car. We could not be happier with the car. Thank you so much for the great service!

My sales person was Lois Greer. She was truly exceptional! She helped me pick out the right vehicle for my needs, and she made my experience quick. The dealership was extremely clean and neat, and everyone was extremely friendly.

Dustin was responsive to my texts, and I would enjoy having him as my Service Advisor again.

This place is a rip off still owe me money they are assholes to work with

This is basically the story of two car dealerships. While in the buying process, we were treated like gold. All of our questions were answered all of our concerns were handled. THEN! 1. Finance manager tried to sell us up to $10,000 worth of additional maintenance (is this car not built well enough that this would be unnecessary). 2. We lost $300.00 in tag transfer fees because no one mentioned that we could not transfer my wife’s tag (it was in her name and all we would have had to do is have her name on the title also). After the fact when questioned about the issue, our sales person told us, “I just sell the cars, we sub-contract that out”. 3. They actually called my neighbor to congratulate them on purchasing the new car. (Attention to detail) The 2 positives were: 1. No additional accessories available to purchase for our model of car, however; the parts associate was willing to order the floor-mat for us to preview prior to purchase (all we could see were pictures). 2. We were treated well by James in service when we went in to have the windows tinted. The future is yet to be seen.

I called BMW of Henderson Saturday afternoon to let them know I wanted to come down and do a second test drive of a car that I had driven earlier in the day. My goal was to see how it rides on the highway and also take it to my home to make sure it will work with my garage, etc (It was the large 750Li). Basically I was taking the final drive to make sure it was a good fit and had plans to buy it. In any case, they told me to come down and they would get me setup for the 'Extended Test Drive'. I drove from Las Vegas to Henderson, met with my sales lady who tells me she is going to get her manager to speak with me. The manager comes out, shows me the numbers, asks where I live, and then tells me he will be right back. I waited for 20-30 minutes, not knowing why, and then finally the sales lady comes back and tells me that I cannot take the car on the second drive because they had another buyer who has an appointment later in the day. I didn't argue at all, I was shocked at the audacity of the whole situation, I simply said thank you and left. Seriously? They told me to drive in (30 minutes), had me wait around for 30 minutes, and presumably those moments I was waiting they were calling the other buyer to see if he/she was still interested. The more I think about it the more irritated I get. BMW of Henderson could learn something from McDonald's, common courtesy. You would think that the company selling the hamburger would be less courteous than the company selling a very expensive car! What a waste of my time! I'm sure they will sell the car, but this is bad behavior at its best. Just be honest from the start and don't be the person who is waiting for the better offer.

This was just about the worst experience I have had in all my years of driving. What happened is exactly why people trust their local mechanic more than a dealer. On the plus side, they did work with my aftermarket warranty to get a fuel pump replaced. Of course, any garage would have done the same. The rest is so amazing bad it's hard to believe. The service writer clearly had no idea what was being recommended. First, I gave then a list of 5 items to check. Each item costs $90 to diagnose. This included why a key wouldn't work. How can it be fixed? A new one would have to be ordered by BMW so no matter what the reason it was just a $90 ripoff. I asked if they could reset the car so that the lights stay on for 30 seconds after shutoff. $90 to diagnose. What in the world would they diagnose? Simply have to change one of the settings. I passed on that ripoff. I left it at 2 items for $90 each. The fuel pump was a obviously leaking but the $90 applied to the repair. A rough idle when cold was diagnosed as needing a walnut shell blast. I asked the writer (Roberto) what that was. He told me he didn't know. How can anything be recommended without knowing what it is? While he left the phone to ask the tech I looked it up and found the answer in about 30 seconds. I passed on having them repair this item, (I called my BMW mechanic in Los Angeles who told me that in all his years of experience rough idle has never been corrected by a walnut shell blast. It's always fuel injectors.) Roberto wasn't there for a few days. The phone message never reflected this so I has no idea why my calls weren't being return. His "teammate" clearly was overworked. She told me she left me a message. I said "not on my phone." Her response was a nasty "I'm not going to argue with you." Before I picked up the car I met with the service manager. He seemed less than interested in my discussion. His response to the lack of a phone message reflecting the writer being out or forwarding the phone was that he'll talk to people about it. I pointed out this was "on him" as manager. It's his job to take care of this. Bottom line is I never will bring either of my 2 BMWs to this horrible excuse for a dealer. BTW, $160 per hour for labor. Really? Are they brain surgeons?

My sales representative Trent Jenkins was very helpful and accommodating sourcing a vehicle with my desired specifications and guiding me through the buying process. Entire staff at M-B Henderson was very courteous and professional!

Every thing went very well I hope it will always stay the same

Trent Jenkins was informed about the buying experience and the purchase experience went very well. Follow-up was excellent.

So I brought my car in for service yesterday. The problem is the radiator fan runs way too loud. My husband talked to the BMW mechanic before bringing it in and was told he's 99% sure it's the water pump. It happens all the time around 60k miles. That's good news to me because the warranty I purchased from BMW covers the water pump. I was prepared to pay my deductible and have it replaced. Fast forward a few hours and the service advisor calls me and says my valve cover is cracked, need vanos solenoid, and other work to the tune of $4000.00. Oh and there's nothing wrong with the fan. I say I'll come get my car. Long story short, they charge me $350.00 for "diagnosis". Fixed nothing!!! Fan is still running way too loud and my husband will replace for me which I should have done in the first place and saved almost $400.00. I love my BMW and I HATE this dealership!

Our customer needed to get to the VA hospital in San Diego on short notice. Dustin got him in and out in a short time, and he was able to arrive at his appointment on time.

I recently purchased a used car from BMW of Henderson. Worst experience ever! I was lied to my face by a few of the managers from the service manager, sales manager and finance manager. Way too much to type, but I felt it is my responsibility to warn others. Go somewhere else, or if you must go here, do not believe a word they tell you. Let's see if I get the same BS automated response. It will start with saying "we apologize for your lackluster experience".....

Yesterday I purchased our 12th Mercedes Benz Sprinter van from Mercedes Benz of Henderson, Nevada. Rich Woodfood's attention to detail with the up-fit of the vehicle, customer service and delivery made the process seamless. I encourage all business owners looking for a quality vehicle and service to use Mercedes Benz of Henderson. Thank you Rich.

I brought my Sprinter for repair and was short on time. Jimi Stevens did awesome job by helping me out and get me on the road again on time. Thank you.

Customer service was top notch from both johnny and John and then finances and concierge-they all worked great as a team and we're detailed, friendly and professional . I only have 2 complaints. First was being sent home due to saying banks were closed for the evening and then given a much higher price the next day that I had to go back and forth on-but that's the nature of car business. The other complaint is there is a few unforseen things once I got to the finance part-this was of course after I already signed off on the car. I leased so they put in the contract that if I didn't buy the car after the lease is up or buy another Mercedez from them I'd have to pay 599 at the end of my term. This is beyond ridiculous and nickel and diming customers! At this time I also found out that you're required to do all services at Mercedes or they charge you a substantial amount extra after your lease is up and to make it worse their services are far more expensive than other dealers. If not for these things i would rate all areas top notch! Those two areas really need looked at if Mercedes wants to continue to keep customers to keep buying cars from them. This will likely keep me from repeating as a repeat customer.

This was the first time we had used Mercedes of Henderson for service. Spencer and the staff provided complete and timely results for an air conditioner problem. We will return to this dealership for all future service.

Salesman wasn't really the high-pressure salesman type and I feel like I got a good deal that is all that matters to me.

Justin Sullivan has been awesome. From my first e mail inquiring about a car, to finalizing the details, he has been engaged—making sure everything is perfect. Justin is a topnotch sales professional very focused on great client service. The Team at BMW of Henderson is wonderful!

My experience at BMW of Henderson was outstanding. They were about to put me in my GLK 350 in my terms and exceeded my expectations with financing options. I would definitely recommend them to friends and family. As a matter of fact they also put my brother in a new car with same discounts they gave me. Way to Go BMW of Henderson!

This was our first time buying a Mercedes, our experience was unlike any of our previous car purchases. Thanks to John Broadbent! He was very patient, attentive, informative, pleasant to talk to and didn't rush us into making any deals. We bought our car on one of their busy days and they stayed back way way past their closing time to help us get the car. What impressed us was how John after his work hours, stayed back the next day for us instead of handing us off to someone.

Great team! Bought my first car and Bill helped me from start to finished. Really recommend this place.

Customer Service was very good from start to finish they addressed all my needs would definitely recommend this dealership to family and friends !

My first lease of a new Mercedes and the experience was smooth and flawless. I was thoroughly informed of all the benefits available to me in leasing a car. Once again MB of Henderson did an outstanding just of assisting me locate the car I most wanted and had me driving out of the lot in a minimum of time.

Gorgeous and relaxing showroom for starters! Staff is amazing! From the front desk to financing and everybody in between you feel like you are a top priority ! I have never dealt with such an honest and enjoyable car salesman . If you're in the market for a new or used car I would highly recommend seeing Justin Sullivan!!

Outstanding Pre-Sales in getting the information needed to do the analysis versus the competition. Easy access to test drive the 2 vehicles I was considering for purchase. Scheduling my follow up to purchase the vehicle and do a final test drive was exceptional by their admin team. They wanted my business and made sure I got all of the information to do the deal. The sales person John Broadbent is one of the best I have every dealt with. He is very professional and did not pressure me to make a decsion before I was ready. The Sales Manager introduced himself without my asking. He did not pressure me. The dealership gave me a really good deal. The delivery of the car was on time and the person doing the run through was exceptional. I would give them an A+.

This was my first experience with your dealership, my husband used to handle this. Unfortunately, he recently passed away and I am left to these details. Dave Leslie in service assisted me and did an excellent job in establishing exactly what was needed and arranged for the shuttle to take me home and pick me up later. Everyone I encountered at the dealership was friendly and helpful; Amanda, Chris and Don were great!

Speedy complete service. A time saver.

I met with sales agent who went over what I was looking for and they suggested different options to look at. It was a great experience because at no time did I feel pressure to buy a car and agent was patient when I was apprehensive. I recommend this dealership because everyone was friendly and knowledgeable

The team at Mercedes Benz of Henderson handled my new car lease expertly from start to finish. Trent Jenkins worked with me to determine the best vehicle that fit my needs, and once ordered kept me up to date on all progress up through delivery. Additional items like window tinting and DMV registration were taken care of to save me time. Follow up from a host of dealership personnel after I took delivery has been outstanding. I would highly recommend this dealership to anyone considering a Mercedes Benz.

We have been working with Trent Jenkins for years and he always exceeds our expectations. Originally, our relationship started with him at BMW and now we have leased two Mercedes from Trent since he has been working at MB. Both times, Trent has come to our home in Summerlin with the vehicle so we would not have to make the drive to Henderson. Both times, he made a sale. Excellent customer service!

Very nice! They took the time to show u the cars in ur price range and STIll treated u like if u were buying a $50,000 car,,

I recently leased an S550 from Mercedes-Benz of Henderson and the experience from beginning to end was outstanding. Everyone I came into contact with at the dealership was friendly, professional, and added value to my transaction. Trent Jenkins handled my lease and kept me in the loop every step of the way, making it an easy, seamless experience. And of course the S550 is a beautiful, well engineered vehicle.

The serviice job was good but they called and said it was ready when I got there I ended up waiting another 40 minutes to pick it up

Everything was great, no complaints. People were great.

Bill Elliott is so knowledgeable and helpful. He knows BMW and outstanding customer service. He is an old school professional and makes the customer experience as efficient and seamless as possible. I know he makes the BMW Henderson Service Department shine. I have always received the best service there and that is why I stay with BMW Henderson. Thanks a million, Bill and keep up the good work! ~ R. Collett

We are truly happy with our new car. they were so helpful in finding us a car we can be truly happy with. we definitely will recommend them to all family and friends. Thank you Smith family

Outstanding service. Eric was especially helpful and proactive.

Feeling very frustrated with BMW of Henderson! Every department from sales to service has all males with poor people skills. They need a woman in charge quick or I'm calling Darcy Spears on KTNV Channel 13 Action News! Just cause I'm a woman I know when something's wrong...don't compromise my safety! I went in to have my brakes checked because I heard a noise. Had a service guy (Dave) tell me my car was safe to drive on the highway when he never tested the brakes. I asked him three times if he was sure the brakes were ok to drive long distance, he over talked me and dismissed me as if I was a paranoid woman. He also reprimanded me for having a different tire from the original. I drove 600 miles and on the way back I could hardly stop the car. When I went back to speak with the service manager he was somewhat helpful (Jo) but couldn't help himself to tell me my oil change was overdo. What a deflection from your service guy putting mine and my families life in jeopardy driving with unsafe brakes! This place is horrible! They just don't treat people with care, way too much testosterone and no one is genuine! I will be trading my car for another luxury brand where I can get luxury service! Only one person was helpful and that was Don former service guy now in sales. #unhappyBMWowner

Jimi Stevens is by far the best Service Writer I have worked it. I was on a time restraint & Jimi made it work & got my Sprinter back in Service the next day even w/his technician being out that day!!

TOM and Shawn were awesome, I just got my new GL and was having trouble with the xm radio they immediately checked it and ordered a new part which I picked up the next day, car was washed and ready to go, What a great team, Tom the service manager was especially helpful and courteous, this is what owning a MB is all about.

I really enjoyed this dealership and the superior staff

Great dealership. Employees very nice. Came for warranty work and was in and out in an hour.

It has been three days since I provided information to the dealership about repairs that were done to my car and I am still waiting for the manager to get back to me. I won't go into details until I hear from them and hopefully will be able to change the current rating. Not responding in a timely manner doesn't work for me. The service tech did but shuffled it off to the manager who has yet to respond.

Service is fantastic. The 2011 BMW 750 LI is very unreliable

Great service, excilent dealership with great selection

Great experience! We highly recommend this dealer to everyone. And especially our sales person Thomas Judge. He made the entire process easy and pleasant. They have the best cars and exceptional service. Thank you Thomas! Peter and Alex

Sales staff of BMW Henderson auto mall was very knowlegable about new and preowned BMW cars. He also explained the pros of leasing or buying. This convinced us leasing a 2017 X1. Paperworks , financing n car delivery were all done the same day. The BMW genious guys were very helpful in teaching us about using the features of our new car.

Great experience awesome sales staff Leslie was wonderful to work with great deal

Everything about Mercedes-Benz of Henderson is exceptional. From purchasing to the most recent service, is quality that can be imagined as it should be. My last service was handled exceedingly quick by Randall and Shawn. Everyone has courtesy that is nearly impossible to find nowadays. Definitely, the top three companies that I have had the pleasure to do business with in my past 47 years.

The sales agent John and the sales manager worked hard to understand my needs and goals and made the deal happen with minimum fuss.

A very pleasant buying process from the moment my son and I arrived every person who came in contact with us was helpful and pleasant.

I bought my 320i a couple days ago and couldn't be happier! Justin S. was just awesome in helping me out with everything I needed to get into a new BMW. The rest of the staff was equally awesome in making a lasting impression for me. I would definitely recommend this dealership and Justin for anyone looking to get a new vehicle.

Our online salesperson Ray J was a true professional, all went well and fast. Good job to everyone at Lexus of Henderson.

I wrote my thank you note and didnt hit the stars .

Service advisor is very professional. And take good care of their customers.

The salesperson Samson was excellent. No pressure, he had everything ready for us to sign when we arrived. All we had to do was test drive the car we choose from the internet stock. Finance was a breeze, and made us understand all our options.

Dustin is the most knowledgeable service advisor I have ever encountered. I was not expecting a dealership to be as reasonable , friendly and fair. Dustin has earned my respect for his honesty and fairness.

Feri Fereidouni was the Client Advisor who helped me out purchasing a 2014 BMW 328i and she was so kind, helpful, and honest. This was my first time buying a car from a dealership and I was nervous and expecting to be pushed into buying something I didn't want. But Feri Fereidouni listened to me and took into account the type of car I wanted and the price I was going for and she showed me a lot of great cars. She was always very honest about their pros and cons, which I greatly appreciated. She introduced me to her Sales Manager, Darell Cox, who also was outstanding and took care of me also and made this a painless purchase experience. Everyone I met was really nice and friendly. I was fortunate enough to meet the General Manager, Dave Durill, before leaving in my beautiful BMW. Dave gave me his business card and told me to call him if I needed anything. Wow! From start to finish, this was a pleasant experience, one that I will tell everyone I know. Thank you BMW of Henderson, that was awesome!

Location, location, location. I live in Henderson and the dealership is just a "stone's throw" from where I live.

While traveling home from Tucson to Eastern WA, our transmission with 135,000mi failed in Kingman,AZ. From the first call to MB of Henderson we were treated like VIPs. Jimi made a parking spot available for our tow truck driver to park us overnight when we arrived at 9PM. At 7AM they got our motorhome in the shop and with our dog settled into the nice lounge area. Within an hour we were told we needed a new transmission. They had one locally but needed a torque converter from MB warehouse in CA, so it would be here the next morning. Jimi arranged a loaner van that would be good for us and our dog and off we went to a hotel. 4PM Jimi calls and says old tranny out and ready for new one at 8AM. At 7:30AM he calls and says new tranny has all parts so torque converter from CA not needed. Price reduced! At 10:30 we had a new transmission and were on our way home. 271/2hr from arrival in shop to on the road home! Unbelievable!!!! We were called or texted at every step of this traumatic, painful interruption of our trip home. The personalized attention and consideration of our situation made this unfortunate event just another pleasant adventure. The service we received by Jimi, Sal, and everyone we came in contact with at MB of Henderson could not have been any better and was far beyond our expectations!

My salesperson, Justin Sullivan, had not only helped me with the lease of my first X6 in 2014, but was integral in the lease of my 2017 X6. The process was far more lengthy and challenging than it was in '14 because I did not want to make an emotional decision. He has worked with me for the last 6 months, contacting me regularly as to new program options, alternate ways of viewing the lease, trading my older X6, etc. Because of this, I do not only feel that I made a good choice, but the math enables me to know that I made a good choice.

Jimmie Stevens was fantastic to work with. Informative. Knowledgeable. Professional. Explained everything. The Dealership was very clean. Great amenities. Free coffee, donuts, and high-speed WiFi. The wait time flew by easily. I would highly recommend this business to anyone.

DO NOT BUY HERE! THEY ILLEGALLY SELL CARS! On 3/25 I purchased a brand new $86K 2017 X5 50i. The very first day I owned the car i had an issue that I brought it back to the dealership to have them look at it. The Sales Manager Mike asks me... what did you do to the car, it was fine when I drove it last. After the car was in service for a week, with ZERO service paperwork given to me, i finally received it back to have yet another problem the same day after having it returned to me. I brought it to the Sahara dealership because I at this point I was concerned about Henderson. It was at that point that the Sahara dealership determined the car had MAJOR work done to it prior to me purchasing it, because it was wrecked 4 months prior. My wife ran a car fax to find out that 4 months before I purchased this "NEW" vehicle that it had been involved in a serious side swipe collision. NONE OF THIS INFORMATION WAS DISCLOSED TO ME!! This was supposed to be a safe car for my family which included my 8 month pregnant wife and my soon to be son. The dealership tried to cover up the accident and keep it off the books.. The GM is a piece of work as he will blatantly lie to your face and look upset because he is.. that he got caught. I tried to salvage my relationship with BMW, however the GM never returned my phone call as he promised. BMW Corp along with Autonation does not care about what happened to me here! DO NOT PURCHASE the '17 X5 50i, Stock #H0J84471!!!! RUN A CAR FAX AND YOU WILL SEE IT HAS HAD TWO OWNERS AND AN ACCIDENT!! Who thought you needed to run a carfax on a new car?!? Unfortunately this experience has caused me to never want to own another BMW again!

Tom and Lauran and Peter were very professional it getting us our car in a timely manner and Tom for showing us all the new safety features as we drove the new car, truly an exceptional day for my wife and i.

First Class all the way around! Willie in Sale's and Dustin in Service... A # 1. I have always got the direct and correct answers to all my needs and question! I have bought several cars and will continue at Mercedes Benz of Hernderson because of the service after the sale! A great crew from the time you walk through the door.

Very happy overall with this dealership. Answers given quickly and with confidene.

I just got a new 230i from BMW of Henderson. The service was great and the overall experience made getting a new car a pleasure. I would recommend Jeff Anderson, if anyone is in the process of looking for a new BMW.

Great transaction, felt very comfortable dealing with Trent and I ended up buying a c250 sport package!

They have a large inventory and plenty of cars to choose from. If it's not on their lot they can get it quickly at no additional charge. They found and delivered my car in just a few days. I was assisted by David Burchell in sales, Pete Moneo in finance and Lauren McDade at delivery. All three are wonderful people. It was a very pleasant car buying experience!

Shawn had me in and out for the drop off of our GLK annual service in 15 minutes, on a Saturday. He was professional and personable. Would highly recommend. Dealership was friendly. Some of the sales guys answered my sons crazy questions. Service took less than 3 hours. The pickup took less than 10 minutes. Thanks. Will definitely be going back for our next annual service.

You get what you pay for! Excellent Staff, Excellent Service and timely completion on my SUV. I live on the west side of town, but the drive and time spent were well worth it. Highly recommend this dealer for purchase, service and repair!

Very professional staff. Pleasant buying experience. Just bought my latest BIMMER there last week. Ask for Chelsea Huang or Justin Sullivan.

Absolutely loved my experience. I can't thank you enough. Jeff and Michael were great. It is my first BMW and probably not my last. The financing was quick and efficient. And the money you gave me for my trade in was fair. Thank you for a pleasant experience.

What a great experience buying a new vehicle at MercedesBenz of Henderson. I am a repeat customer because of the outstanding service I continually receive from everyone. All of the employees make an effort to say hello and ask if they can do anything. The sleek building is modern and clean and the waiting areas are varied and plenty. I was pleased to meet and deal with salesman John Broadbent who is a veteran of Mercedes sales and went over and above to find the vehicle I specified. When the new car arrived I had the pleasure of learning all about it from Lauren McDade, Product Concierge. She amazed me with her knowledge of the computer and technical workings. Her patience is outstanding. The finalizing of the paperwork was done quickly and efficiently by Daniel Palladino without any pressure, but with explanations of services offered which I partook of. Overall, another fabulous experience buying a car.

Exceptional Sales and Service . . . This was a great experience from the moment we walked into the showroom. James Knab worked hard to find us the perfect car, with the right features and options to be our dream car.

Special thanks to my service rep Nick Spesia who was so knowledgeable, reassuring and confident that I would be very pleased with the repair results and he made certain that process was seamless for me - much appreciated. An unexpected "hiccup" occurred and Nick was right on it and it's resolve. This was my first service visit at this dealer and one of the best experiences of any dealer I have used. Everyone representing the dealership that I was in contact with, Shuttle drivers, cashier, receptionist(s) were all very friendly - you have amassed one incredible team!

This was an outstanding experience from the beginning to the end. Your organization worked very hard to find is the perfect car, at the right price, with the right equipment, to be our dream car. Our salesman was knowledgeable and professional and demonstrated exceptional product knowledge of all the features and options. This was an exceptional experience.

My husband and I went into the Henderson location to shop for an X series. When we first walked into the building, we were happily greeted by Pat who introduced us to Samson. Throughout our time with Samson, he was knowledgable and took his time to get us the best deal. However, financing was time consuming as we had to make multiple trips back for missing signatures and corrections. Nonetheless, Pat, Samson, and Jason are a great team to work with. I recommend the Henderson team to help you with your buying needs.

Dropped off 1-series BMW for oil change the beginning of Feb 2017. It was still covered under warranty so did not have to pay for the maintenance. During the week after, the car started to leak oil and it made a mess in my garage. I could not get the oil stains off of my garage floor. Called BMW dealer in Henderson and they stated to bring by the next weekend. The service guy Bill was great about getting my car in and out, but found out that the mechanics did not properly tighten the drain plug after they did the oil change. Their mistake caused a huge inconvenience for me and I was not a happy customer. I hope the Service Manager is able to prevent these issues from ever happening again.

We were in town for a birthday party, and stopped in on a whim when we had some time to kill. Found a CPO GL350 optioned exactly the way my wife wanted. They hadn't recon'd the vehicle yet(recent lease return), but were willing to prioritize and rush. Bought the SUV on Saturday after fair negotiations and a good experience with the finance dept. New tires, full schedule B service, paint touch-up, detail, and we were on the road back home after canceling our return flight and extending the hotel stay. The MB of Henderson team were great to work with, and we'd definitely consider them for another purchase in the future.

Absolutely love everyone at this location, this is our 5th BMW from this dealership and we wouldn't go anywhere else!

I have always had great service from this dealership. This is my third Mercedes and I have been happy with all of them.

Stopped in while on a road trip to get my oil changed on my sprinter 3500. They got it in right away. Facility was great, staff was professional and kind.

Made the decision to buy a Mercedes Benz! I found it to be a terrific experience with sales rep Bill Beckett helpfu; not pressuring and making my choice of vehicle a perfect fit for me! Mercedes Benz of Henderson is my recommendation for anyone considering their first Mercedes purchase!!

My first luxury car experience!!! Can't say enough about the fantastic service from Trent and Peter!!! I am already looking forward to my next Mercedes-Benz purchase!!!

This was the most pleasurable car buying experience that my wife and I have ever had. We have bought multiple cars from BMW of Henderson and it is always a great experience. I would highly recommend this dealership because the people are extremely nice, polite, friendly and they know what they are experts at what they do which makes the entire process seamless and stress free.

I cannot say enough superlative adjectives about Rod and Ricky...their assistance and help was overwhelming. Thank you to the entire staff for helping me through their expertise.

I made my appointment online, showed up at my time slot. Geoffrey Lincoln was my advisor and he walked me through what they were going to do on my car and told me a time frame that they would be done. They were actually done faster than expected. I am very pleased with my visit and Geoffrey was very helpful and attentive.

If you're looking for an MB Lois will take care of you, she went out of her way to get me car that fit my style and my $$.

mostly process was easy except I spent over an hour to make a deal which wasn't supposed to in stock for sale. excuse was a stock associate made a mistake

Amazing staff. Great and smooth car buying experience.

Everything was perfect and my service representative Dustin Dapkis is great !!!

The buying experience was pleasant, however if you pre-qualify online I did not understand why my credit had to be run a second time. It took additional time during the paperwork process and put additional inquiries on my credit report. This was the only thing I was unhappy about. The sales and finance team are great and made me feel quite special. Thank you.

Justin treated us like family!! very happy with our purchase!

the mecedes dealer needs to be more handicap friendly the doors need to be automatic for wheelchairs

Just bough a new car there, but serviced my 2007 before, and both experience were very good, Great team in the sales department specially your finance manager Peter M, he went beyond to make my buying experience a great success Thank you

Smooth and fast transaction with trade in the 2014 Cargo. I needed a prompt deal and David helped me very good. He was listening carefully to my need and helped to find the most fitting van. Thanks so much.

EXCELLENT CARE BY JIMI STEVENS. KEEP ALWAYS UPDATED, LISTENING TO THE INDIVIDUAL PROBLEM AND HELPING PROMPT. MY OLD FREIGHTLEINER SPRINTER IS WELL TAKEN CARE OF. JIMI ALSO TOOK CARE OF MY NEW SPRINTER THE METRIS I HAVE REQUIRED ADDITIONAL EQUIPMENTS GET BUILT IN. EVEN SOME CHALLENGES HE MANAGED TO TAKE CARE OF SO WELL THAT EVERYTHING WENT SMOOTHLY NO MATTER WHAT. HE WAS VERY FRIENDLY , PATIENT AND CONSIDERATE BY PROVIDING GREAT SERVICE. CAN'T THANK HIM ENOUGH. EVERYBODY WHO PROVIDED RIDES AND ASSISTED ME BIN VERY FRIENDLY AND I WAS PROMPT ASKED ANY TIME JUST ROLLED IN TO THE SERVICE HOW COULD BE HELPED. GREAT PLACE. MY COMPLIMENT AND THANKS

I come to purchase a vehicle and wait 45 minutes for a specific car, Grand Coupe M6. Was waiting for it for 30 minutes. It comes out, 2 door convertible? So then another 15 minutes of me trying to be convinced of how I should get this vehicle while my family sits in the cold? Definitely not accommodating. A huge waste of time for something that wasn't even necessary. Please shred all my information and don't bother contacting me. I tried to avoid going elsewhere to avoid this type of service. Took a gamble and lost!

Very satisfied with the level of attention, quality, and thoroughness of service. Personnel are professional, knowledgeable, and helpful. Exceeded expectations.

I received a recall notice from Frieghtliner on my 2006 Sprinter van. They imported it into Canada where it was fitted out as a camper. When I called the number on the notice to schedule the repair I found that they no longer service Sprinter vans. I was directed to a corporate number in Atlanta who suggested that I try Mercedes in Henderson. What a relief. When I called they honored the recall notice and updated my Sprinter van in a timely, professional manner. They have a Sprinter specialist named Jimi who was most helpful.

Great experience from start to finish. I thought the price was outstanding..bought certified pre owned. Yalin was great to work with. I actually purchased there because 3 of my friends recently did, and they said the same thing. New car interest rates for certified pre owned for qualified applicants too.

Alright peeps...if you are looking to buy a BMW or need service for you current BMW and you are in Las Vegas when you do...DO NOT go to @BMWofHenderson!!!! The only person I can say is a decent person is the gentleman working the parts counter. Other than that if you are wanting shit service and people who lie and cheat you out of every dollar they can...this is the place to go! The other BMW dealership here is not much better...but if you are in need of repairs right away go there!

Unfortunately, I had a VERY BAD EXPERIENCE that lasted three weeks and took my happiness of buying a car from them. I'm just starting to "Like" my car again. But I would never go to this dealership nor recommend them to even my worst enemy. Horrible horrible experience.

Just bought my first BMW and couldn't be happier with the sales and service team

I had been looking for a fairly new BMW X5 for awhile. I wanted a space gray metallic with a black interior. Trying to find that combination in a newer car, with low mileage, wasn't as easy as you'd think. My husband found what we were looking for at BMW of Henderson. The car was a 2016 and had less than 11,000 miles on it, since it had been a demo. We live in the Long Beach area of California. Since we wanted to use my 2009 BMW 535i as a trade-in, we decided to drive to Henderson, trade in my old car and drive my new 2016 X5 back. Kwasi Agyemang, the Internet Sales Manager, worked with us every step of the way. We sent him our information so he could get the paperwork started. He had most of the paperwork ready for us when we arrived. After our test drive, we finished up the financial paperwork with the Finance Manager, David. He was very helpful without being pushy. Kwasi had Manny come out from service to help us with a small issue. Manny couldn't have been nicer or more professional. Once we completed everything, Aaron B, the BMW genius, worked with us to make sure we understood how the electronics worked. He was patient and he made two new furry friends, as the entire time he was explaining the systems, he was petting our two dogs who had accompanied us on our trip to Henderson. We highly recommend everyone we worked with. Kwasi and his co-workers made our car sale a relatively painless process. He even emailed us afterward to make sure we were happy. We are very happy customers!!

Just bought my second BMW. My first one was in Belgium 25 years ago. I m very happy with my new one and with the service provided by BMW Henderson so far. Very friendly, professional. Thanks to Michael Spelleri and the team.

Michelle was so helpful and several times went out of her way to answer some of my questions. I bought my wife a 2017 ES350 and plan on buying my next car from Michelle. This was a warn and friendly place to buy a car.

Just bought my 5th BMW from BMW Henderson. same friendly service and above and beyond help from the team there. Daryl N and Darrell C looked after us really well and kept the dealership open to 11pm to complete the purchase with nothing but smiles. They gave us a great deal and we didn't have to push too hard to get it, our loyalty definitely helped in that regard as well though. Aaron B. the tech genius was fantastic as well and stayed back even after the doors had closed, working with me in the car park past midnight to make sure I knew the car's controls perfectly. Don, in service, is a champion as well. This is the first time I've felt happy to make a trip to a car dealership as I always get a warm and genuine welcome as does my wife and daughter. Not your typical car showroom, I'm super impressed, they are decent guys.

The whole experience was great, if I had any criticism was that the upgraded protection sales person was a bit pushy. But overall very quick and easy experience

Friendly, knowledgeable, low key no-pressure state of the art dealership. Makes car buying fun and informative. Oh, did I mention selection and reputation? One of the finest products represented by professionals. Big shout out to Michael Spelleri for his excellent service!

Shawn service person outstanding with him customer skill

Do not buy from here. Worst service I have ever encountered. After 6 weeks unreturned calls and emails, I still don't have DMW paperwork and have spent countless hours trying to track down, never a manual I was promised by the GENERAL MANAGER, or final finance docs. VERY POOR SERVICE, typical cars sales - all talk no follow through.

I got a great car and a great deal. The process was relatively simple and straightforward. Pretty low-key. I would have no qualms about shopping here again based on my experience.

I originally was looking for a used car, and saw one online. I sent a message and received a call from Brooke regarding the car was not available, but told me of a new car that matched what I was looking for. She took my info down in case a used car came in with what I was looking for, and I thanked her. We went to the dealership after all to check out the new vehicle they had available at the MB of Henderson dealership. Ricky Lopez met with us, and showed us the 2017 E 400 Cabriolet. We went for a test drive, and talked numbers. We came back the next day, and we bought my dream car. Dealing with Ricky was super easy. I never felt any pressure, and I felt he was being very fair. We also felt like he was really working for us as well. He knew we were in a time crunch that morning and took care of everything seamlessly for us from writing the contract to our finance guy, Pete. Everyone was really amazing, friendly, and we felt like this really helped the experience. The dealership even have made a couple of calls to make sure we were satisfied and if we have questions. I would refer anyone to see Ricky for a car. You almost never hear this in the car industry, but I truly felt Ricky was trustworthy. If we upgrade in the future, I will be sure to see Ricky. Ha k you so much for helping me get my dream car. I love my car!

Dustin got me in and out in record time. I love this place !

Joey and Richard were very knowledgeable and professional. From vehicle selection to purchase the whole process was extremely simple.

Experienced a smooth and very professional purchase with David Bagheri at BMW of Henderson. Sales manager and finance manager were very professional and easy to work with. Great team!

This is the first and the last time I will do business with this place, my credit was excellent, and they have fulled my credit in 4 times and in 3 different days,Please stop fulling my credit, what are trying to do? Do you want to destroy my credit? You guys are not very professional?

Shawn took very good care of me and my C 300!

Darryl and The team at BMW Henderson did a phenomenal job finding me the perfect car for me! They went above and beyond to making sure I got the best deal with out being over bearing or pushy. Definitely a customer for LIFE!

I'm not going to get into everything because it is to much. We had our steering angle sensor replaced just over a year ago because some lights were coming on. We drove it for almost a year and the same lights came back on so we call BMW of Henderson and they said to bring it in and it will be under warranty if it is the steering angle sensor. When we got there they scanned it, drove it and said they need to recalibrate it and it still had a problem. Now there saying it needs an alignment, I said if the alignment doesn't fix it I'm not paying for it because the alignment seems good to me, they said ok. So we scheduled for an alignment. We went back in and had the alignment done and they said it was the steering angle sensor, so we said great it's warranty and our service guy (THE ASSISTANT MANAGER) started to back step on what he had just said and now their trying to come up with any other problem to not have it warranty. We did not have to pay for the alignment but they did not give us our scan fee back like they said they would. We made another appointment to have them fix it and the alignment because it pulls to the right now and was fine before they touched it, but now their saying my tie rods are bad (rusted) and they forgot to tell us that last time. Last time they said it should fix the problem have a nice day. I looked and the tie rods are not rusted. I will never go there again. There is more to this horrible service center but I'm tired of typing. They are very dishonest. Go somewhere else they are not helpful here. I'm very upset, this will not end here.

We had a great buying experience here at BMW of Henderson. Kwasi Agyemang was our sales associate and really helped us get the car we were looking for. He was very professional and friendly. Couldn't ask for a better salesman. We will definitely be coming back for future business.