I was told the shop was backed up and it would be around 4 hours. I told them I had to pick up my wife at a certain time, and to my surprise they had my car ready for me then. I was very happy they fixed the issues I had, and also brought up new parts/replacement of old since my car has over 100k miles on it. Then I know exactly what to ask to do when I make another appointment at the end of the year.

It was a very pleasant experience to have my X1 serviced at the Henderson BMW. The service representative is nice and thorough. It was done very promptly. I would go back to them again.

Very professional staff. Knowledgeable, not pushy in discussing potential car purchase. In our experience, we had a low key but very attentive and personable 'client adviser' (sales person) name Jorge. Extremely happy with our new BMW purchase. Sales center is bright and open. The area where you bring your car in for service is climate controlled and quite large, as well as sparkling clean.

I brought my car into BMW of Henderson to get ceramic tint on my windows and Thomas took great care of my car and I'm extremely satisfied with the service provided. Thomas was able to get me in and out within a short amount of time and handled everything in a professional manner. Go to Thomas if you need any service done for your car at BMW of Henderson!

Service department is racist and lacks ethnic diversity on the team. They broke my timing chain guides and said I brought it to them that way. Timing chain guides render the car undriveable, but I was able to drive it to them tho! I asked them to get the service member who took my keys when I dropped it off, as he could verify that the car was running fine, since he drove it right after I did. The service manager refused to call him into the meeting. My car drove in and left on a town truck. When I arrived to pick it up, the porter drove the car with the timing chain guides broken. They then tried to get me to drive the car to shift the blame back to me. I refused to drive it and they called the police on me and trespassed me from the dealership, so now I cant get me vehicle fixed. I do believe that that skin color played a part in this as this is not the first time they have treated me unfairly and never want to help but will offer service and show professionalism to other whites who are in the service center. I'm sure people of color buy lots of BMW's but the service center doesn't have one staff member who looks like us! If anyone knows a lawfirm that handles these types of cases please let me know.

Trying to get through to a human by phone is difficult (unless it?s Sales). Typical dealership attempted overcharging. Wanted $90 to tell me which bulb was burned out, and had triggered the amber external bulb warning indicator, I refused. Later, I found the cornering light was out, cost me $7 for bulb at Auto Zone. Service billing errors always favor the dealership versus customer. Always have to be on guard for oversell and errors. Good luck.

Wish I could say that this dealership helped salvage a crazy road trip, but no... they added to the craziness. My 2017 540i had a run flat blow out on Hwy 93 in between Phoenix and Las Vegas on the night of the 3rd. I was on my way to Salt Lake City over the 4th of July weekend. This is the second run flat that failed at the side wall in the last three months. BMW road side assistance authorized a tow to the nearest dealership, in Henderson. I then uber to the Airport to get a rental to continue on the trip. On Friday morning I quickly called and told the service provider I was done with the run flats and wanted to put non run flat tires on the car... I also told him I was under a time constraint and need the car done by Saturday afternoon so a friend of mine could pick up the car and hold onto it until I returned to the city on Sunday evening. The SP told me that run flats were the way to go and quoted me 2k for the tires... again I said no, I wanted non run flats.... he said he would research alternatives and get back to me. He never called back... I called and left five messages, all while trying to qualify at a regional golf tournament for veterans... hence it was not a pleasant experience. I called and asked to talk with management because I was getting blown off for not wanting to spend 2k on terrible. manager finally called back and told me... we can put on the run flats for 1900 and change or wait until Tuesday and us to get you some non run flats tires. This is my options... five hours after initially telling them want I wanted.... and the day running out of time in order for me to get my car back by Saturday afternoon. I ended up calling a tow and had it towed to Discount tire... they found great non run flats at two different stores and sent someone to pick them up... My friend picked up the keys the next afternoon and my return trip was uneventful. Bottom line was I did not want to spend 2k on terrible tires , so they just forgot about me or calling me... probably to force me into getting the overpriced terrible tires when my time ran out. Not happy at all with the lack of service or willingness to help out a stranded BMW owner.

Llame al dealer y hable con una persona porque me intereso un carro y me dijo que lo tenían y resulta ser que fui y el carro no estaba es una falta de respeto solo querían que fuera para así venderme otro carro

Went downhill after they sold to Auto Nation. Too bad, I used to like the complimentary coffee and car washes.

Excellent experience all-around at BMW of Henderson. The staff is excellent and the whole crew made buying my new 5 Series an amazing experience. Could recommend them highly enough.

Working with BMW Henderson AutoNation was a breeze. I’ve bought many cars and this was by far the easiest transaction I’ve had. I told Eric prior to coming in the store that I didn’t want my time wasted and he respected that and more. Carlos was my salesman and he answered every question I threw at him. Eric and Carlos fought to get me a trade in I was happy with and better yet, no hidden fees that you have to question and ask to be removed. It’s out of my way but I will bring my car back to service with them because their customer service is that great. 10/10 would recommend.

This was the first time in 4 years since I purchased my car that the service was completed to my satisfaction and my car was not damaged etc. Thank you for making the change to a much more experienced and trained service team. Below please find a few recommendations to even more improve the customer experience: 1. I requested 2 months ago a service appointment within the last 2 weeks of June and pointed out that I would like to pickup my car on the same day. I dropped off my car on the day and time (10:15am) proposed by the service department and received a call from the service advisor around 3pm on the same day informing me that the car will not be finished because only 2 technicians are trained on the i8 and they worked on other i8 cars and they did not even began to work on my car yet. I assume that not every day a few i8's are serviced and since I was flexible with my service appointment it could have been scheduled on a day, which allowed the service to be completed on the same day. 2. If possible the notifications regarding the service appointment should be reduced. I think I received 2 phone calls and 3 emails reconfirming the appointment (from my doctor I receive 1 phone call prior to the appointment). Overall I am very happy with the service! Thank you.

I have been so happy with my 2013 BMW and the quality of service I receive at BMW of Henderson that I am going back to upgrade to a 2019 SUV.

Awful incompetence and negligence. 1. When I was buying the car, I was told that it’s been serviced completely and all fluids have been changed. I decided to change the engine oil right away and, of course, it was pitch black( must have been put in at least a year ago). The power steering fluid was old and low, so the power steering pump was making the typical(for when the fluid is low) whistling noise at full lock. 2. The dealership offered the car registration to be done through them, which seemed a good idea. When I never received my registration(pre-paid for), I kept calling the person responsible for that, called Eddie, and he kept telling me, that the registration is about to be received any moment now. At the end, I called Eddie’s manager, who told me that the smog test, done at the dealership is expired, due to which registration cannot be issued. The manager also told me, that Eddie has stated, that he has never spoken with me, which happened at least 5 different times. I ended up being fined by the DMV 3. A couple of months later, my AC compressor had to be changed under warranty. In order for this to be done, the inspection sheet was required. Somehow the dealership had it lost and it took them a week to produce it. In the meantime my car was sitting at the BMW of Las Vegas dealership. Who knows how long would have taken, if I would have not kept calling the Henderson dealership about the inspection sheet. 4. There is an airbag recall supposed to be done on the car. After waiting more than a year for the part to become available, I received a letter stating that they have the part and an appointment can be scheduled. I called the dealership, the part availability was confirmed and an appointment was scheduled. Two days prior the appointment date I received a call and was informed, that it has to be rescheduled because the part isn’t available . 5. After the recall mentioned in 4., another recall was done on the blower motor wiring. Right after it, an annoying rattle from the driver side cup holder occurred, which happens to be an area where the recall work was performed There's not been a single interaction with this dealership, that's gone without a problem. BTW, DO NOT let them wash your car. I was stupid enough to forget to tell them not to do it, and there are streaks(scratches) all over the car

As always, we have found the service team at BMW to be efficient, professional and pleasant. We appreciate your time, and value the work you have performed thus far on our car. Great attention to detail is important to me, and I am pleased to say - the BMW service team has always exceeded my expectations. Thank you greatly for your hard work and helping us maintain our 6 Series for peak performance.

Great experience, Love the Customer service

Went with my son to get a deal on a used BMW. We stayed for about two hours. He drove a couple cars and almost made a deal. Nice people, but no deal. Oh well, maybe another time!

I’d like toThank Ian the service advisor at Bmw of Henderson.He was very Professional, informative &Nice which helps.Thanks

Got what I came for & Wife still looking!

I'm downgrading this review. I came to get my Bimmer's oil changed a day after I reviewed the dealership. I had based the initial review on my past experience during my previous visit. Right from the get-go, the service rep gave me a hard time for wanting to change the oil only 3 months the dealership had changed it last time. I told him I drive hard, since it is a stick, and I punish the car on occasion on the track. I don't want to take chances of anything going wrong with the car so I change the oil every 3 months regardless of the oil/filter life time. He gave me a price much higher than last time as well. Last time I paid only $115 + tax at this dealership, this time he charged me over $170! I asked him what kind of oil the car takes. He said it was a 0W-30 full synthetic. I asked him to elaborate, since BMW uses special blend to protect the turbo. He got angry and reiterated 0W-30. Obviously he didn't know that BMW's use a special oil with designation of LL01 / FE made specifically for this engine. The designations BMW's use as far as oils is concerned are LL98, LL01, LL01/FE, LL04, LL12, and LL14. They are all designed to meet the temp requirements and turbo specs of the engines. I also asked him when the spark plugs were due for a change. He gave me a hard time saying that the time interval is governed by the key of the car. Obviously he had never read a manual because it says 60,000 miles. He didn't ask if they were changed before, (car has 72000 miles) or of the car has had the 50,000 mile tune up. He also quoted me $750.00 for the spark plugs change. He became angry and frustrated and started to theorize how the engine records its self diagnostic in the key fob. Instead of taking my business and scheduling the spark plugs replacement he just became confrontational stating "You l know more than me." in a tone of voice implying I'm an idiot. I checked with the parts department and even the parts guy didn't know the oil designation spec for my car. He was kind enough to show me the actual bottle (1quart) of oil used by the mechanics and the designation was clearly LL01 / FE. Finally - the appointment was for 11am. I'm still waiting; it is 2:30 and the car hasn't even entered the bay to be worked on.

Two weeks of trying to get a hold of the service dept. regarding my car being returned to me after an airbag service with the light now illuminated on my dash (it wasn't on before the vehicle was dropped off there). Should be a relatively easy issue to get resolved, yet I've been tossed around different depts. and representatives, then promised a call back THREE times now. Each time, after never hearing from anyone, I call back, get promised another return call, that never happens. This is frustratingly easy problem to solve that the entire staff keeps dropping the ball on. *Also, very suspicious that so many of these glowing reviews are from individuals with no avatar photo of themselves and only "1 review"*

Best Car Buying/Leasing Experience I've ever had. Staff are knowledgeable, well trained, and professional. Willing to work really hard for a deal and are honest. Management at this location is solid - I love the new M340I!

Charade was so nice and helped me to find right vehicle. Process was very smooth,

Love BMW, that’s what I’ve grown up driving. The people at BMW of Henderson has great people working there with exceptional personality’s. Thanks Ian! Only downside is the extreme pricing, but that’s to be expected with European vehicles.

I am so impress to the staffs at BMW of Henderson. They treated us nicely, they are very professional. Specially mention to Hector Martinez Bernal for being so patient. Thank you for listening to me and accepted my offer. I was not pressured. I hope I did not give him a hard time lol. Thank you for giving me a great deal on my new X3 series. I am very happy of the price. Thank you also to Ben they call him "BMW genius" lol. He patiently showed and taught me on how to use the millennium electronic devices. We came back the next day for Ben. While we were waiting for him there were 2-3 people asked us if we needed or an assistant help. KUDOS to you guys. I will greatly recommend BMW of Henderson to my friends and co workers. Hope you guys will not change. Great job, great customer service!!!!

Questionable and sub par service. When the coolant or oil light goes on a few WEEKS after (an exorbitant) supposed service, and you find the tanks dry, you tend to wonder what else they are dishonest about. This has happened multiple times to several people. Disreputable.

Only for warranty work

While at BMW of Henderson I experienced some of the best customer service I could ask for. My salesperson Levi Kellems was very kind, attentive, and professional. I was able to communicate what I looking for in a car and he recommend the perfect vehicle; one that fits my needs and lifestyle. I would definitely recommend my family and friends to visit BMW of Henderson for their next car purchase. Thank you for welcoming me to the BMW family!

Great car great deal utmost respectful salespeople will go back best car buying experience ever!!

The guys reset my airbag module and gave her a bath... Even cleaned the wheels. Thanks! PS, hope the tip made it to whoever deserved it 😉

John Kapica is my Assistant Service Manager; he is extremely courteous and always customer oriented.

Sales guy was nice to work with, dealership manager and financing were awful to work with.

Fabion at BMW Henderson was excellent! I would highly recommend him to anyone looking to purchase a car.

They found the car I wanted and made sure that everything was taken care of.

Im basing this since they financed me with intouch credit union who is an absolutely horrible company. Bmw is responsible for referring me to a atrocity of a company.

We worked with Yoshwa to test-drive multiple BMW's and decided on the 540i. The team (including finance) were excellent and the car was detailed, ready for me to drive out (and get to my concert) quickly. Due to my time constraints, we were able to get to a bottom number and help me make a decision in a short amount of time. I appreciate that about the dealership. There wasn't a lot of going back and forth and annoying negotiating. POWERFUL and great customer experience.

Not look like luxury dealers.. evething good but they need attention for drink for clients..

On our way to Texas and AC acted up. Stopped at BMW Henderson. John Kapica took great care of us. Excellent service Reset the computer and got us on our way. Thanks John.

Working on suv deal for four hours. After 4 hours deal made salesman comes out and says can’t sell suv due to a major recall to all. Really after 4 hours plus you just find out a major recall. Auto nation you are definitely becoming the worst dealership in nation. Waste of my time. Never again

I recieved a $100 off card bmw core in the mail because i bought a brand new car and can only redeem at this location but when i came, one of the sales said “we dont accept it anymore”! Just disappointed how they can turn down everything. Whatever I see in the mail that is some percent off for service or parts, Ill put it in my bin.

I recieved a $100 off card after I purchased a brand new bmw and after I came to redeem it, one of the sales said “we dont accept it anymore”!! Be careful what you get in the mail and what you are signing up for at this dealership because it could be another false advertisement!! And also I called to speak to the gm regarding this because the owner told me to call and they will fix it but he never called me back! Dont trust this dealership!

This is a place where you don't wanna go if you're looking for a good customer service. The guy in the parts dept have a I don't care Attitude... I came up asking nicely for help or any info but he said there is direction in the box. Just thought maybe he'll give me some insight or tip on how to use a do-it- yourself PAINT on car.... And Yes! I'm a Woman :) Little help would be appreciated...

It has been my experience having an appointment or getting a call letting you know that your car is ready, waiting for someone to help you takes about 10 to 15 minutes. This last time I had to replace a tire, I got a call letting me know that the car was ready to be picked up, I arrived 20 minutes after the call and had to wait for 30 minutes to get my car. Customer service after purchasing a car in this location is about one to two stars.

Occasionally order delivery. Average tippers.

Every time I call the receptionist transfers me and the line goes dead... what is going on?

The car was great and the price was fair. Should be at least 4 star and possibly 5 stars. However, when I went to pick up the car, after everything was signed, the salesman told me that two plastic caps were missing from the bumper. He assured me they would be installed when I returned to pick up my Green Slip - about 1 week later. 1 week later, several phone calls and a text, only to learn the part had not been ordered, and the salesman went silent. The Sales Manager has since gotten involved and ordered the part. Hopefully all will be be favorably resolved shortly. This is not what I expected from an "upscale" car dealer. I understand that challenges arise, but the compete lack of follow up and follow through is most disappointing.

No comments necessary at this time related to oil leak

Great service this time around for your staff. Last time I went by to purchase a tension pulley I was qoute a price on the phone but when I went to the service dept it had gone up 40 dollars. I ask to talk to the service dept. Rep. His reply to ne was if you dont like it but it some where else ( this person just had a bad attitude to be in that position). I ask to talk to manager and he did nothing plus did not reply to my email this was 2 years ago Nov 2017. So I was pleased this time around. Thanks cisco

Great service. Had a loaner and never worried once that all of my service issues would be addressed and my car returned to me read for the road.

Every staffs are very friendly and professionals.

I had issues with the warranty that I was sold by another BMW dealer but Joe Costello, the service manager, when out of his way to make sure I was happy and the service advisor, Thomas Gierczic, was there to help and also make sure I was happy. They went the extra mile for me and I appreciate that and now they have a customer for life. I recommend the service department at BMW of Henderson. Thank you for the great work.

John was so great in helping get my car fixed! When another mechanic quoted 1200 for a repair I did a little digging and found out that part was actually under warranty and John got it fixed in no time and let me know the cause of a leak my car had. Really appreciate all the help I was given!

Not coming back here for service.

My 2006 Bmw 325ci had two airbag recalls, John took care of me, had my car back the same day. I think they even washed my car thank you guys at Bmw Henderson. I wouldn't take it any other dealer.

Everyone was friendly and service oriented. I appreciated a ride back to my office.

The customer is as always top notch!! This is the reason I have owned and keep coming back to BMW and this dealership.

GOOD SERVICE NICE AND CLEAN PLACE I WILL STOP BY AGAIN .

I’m a bit disappointed with the services center despite them knowing I lived 30 miles from the the dealership they failed to call me when my car was done being serviced so, that I can arrange a ride to pick up my car. I had to call the dealership close to the time the services department was closing to get details about the completion of the car issues. They also sold me a certified Preowned car with scratches, which they fixed free of charge but the service representative I worked with had an attitude as if they were doing me a favor by fixing the issue. Over all the the sales team and finance team members were awesome and showed an eagerness to make sure all my questions and concerns were addressed.

Excellent customer service. They made the process very simple. Yoshwa was great!!

Need more experience people on service departmen,to give a honest answer to the customer. Customer service needs improvement.I moved from Oregon state and never had a bad experience on Any dealer like Bmw of Henderson.

Excellent service and very helpful.

I have the opportunity to work with Robert Ingle since day one. He works at the service department. All I can say with the one week dealing with him in reference of my BMW X6 that he was very patient, he returned all my 6 phone calls in a timely manner and answered all the questions I have. I went to pick up my vehicle and sure met Robert face to face and his even more courteous and made me feel part of the BMW family. He made sure I understand everything what went wrong and how they able to fix it. He went through with me especially with the pricing of parts and labor. He also walk me through the vehicle and showed me all the basic in and out of the vehicle and help me installed a BMW plate holder that I purchased at the BMW store. Robert represent BMW Corporation with dignity and respect because it shows with the performance he shared me today....He will be an asset to this company and I salute him for a wonderful experience I had today, I forgot the pain of paying $5,100.45 because of one of the best customer service I've experienced.

I had a very good experience at this dealership's service department. They provided me with a loaner car while the service was done. The service staff were friendly and professional

We had a great experience our sales man was wondering. Would refer to friends and family

The BMW reps told me initially the repairs would take 2 hours. The repairs took 4 1/2 hours. I was just waiting. They never took the initiative to let me know the status of my vehicle. It seems as though they don’t care. I initially asked about repairs to the reflectors on the back. They never fixed this issue. Thank you.

I was from out of State and they did whatever they could to make the buying process smooth. I dealt with 4 different employees and all were wonderful!

I moved out to Las Vegas 4 years ago. I have been coming to BMW of Henderson for the past 3 years for maintenance on my X5. Over the past few months service has gone way downhill. It used to be they would have your car ready within a day or provide you with a loaner car. Then that switched to just a rental car through Enterprise. Now you're just out of luck. If you're going to spend thousands to fix your car they should at least try to make it more convenient. Initially when I made my internet appointment there were all new faces in the service department and I thought this can't be good. It wasn't. After making an online appointment I arrived on time and was told it was going to be at least a day before they could diagnose why my check engine light was on. A day and a half for something so simple you could go to pep boys and check in minutes for free? But I have spent thousands here and I have a decent relationship with this dealer so I guess I trusted them. The next day the adviser texts me saying it's going to be $720 with the repairs. But no I still can't have a rental car. I said go ahead. The following day after I returned the rental car I paid for because i need transportation options, he texts back the car isn't ready but they're going to repair it and it is now going to cost $4200! Oh and I still won't get a rental free. I text him back that I'm not okay with this and will only pay the original amount. He says that won't fix it but they'll do the original work for the $720. Another day later and it was finally ready to be picked up. Oh and the best part? The engine light is off so I guess it didn't need the $4200 repair after all. The story continues. Tuesday when I brought my X5 I received a sales email from BMW of Henderson. They claimed they were looking for X5's and asking if they could appraise mine and buy it. I replied go ahead make me an offer and told them it was at their dealership the same one on the email. I never received a response. With so many options in Las Vegas Vegas hard to believe anyone would be a repeat customer at BMW of Hendreson. I know I've learned my lesson and will never be back.

Got the appointment for a recall on my x5, the appointment was set one week before going in, and it take them one our to service the car before they realized that the call center did not order the parts,🙄 had to get a new appointment

I moved out to Las Vegas 4 years ago. I have been coming to BMW of Henderson for the past 3 years for maintenance on my X5. Over the past few months service has gone way downhill. It used to be they would have your car ready within a day or provide you with a loaner car. Then that switched to just a rental car through Enterprise. Now you're just out of luck. If you're going to spend thousands to fix your car they should at least try to make it more convenient. Initially when I made NY internet appointment there were all new faces in the service department and I thought this can't be good. It wasn't. After making an online appointment I arrived on time and was told it was going to be at least a day before they could diagnose why my check engine light was on. A day and a half for something so simple you could go to pep boys and check in minutes for free? But I have spent thousands here and I have a decent relationship with this dealer so I guess I trusted them. The next day the adviser texts me saying it's going to be $720 with the repairs. But no I still can't have a rental car. I said go ahead. The following day after I returned the rental car I paid for because i need transportation options, he texts back the car isn't ready but they're going to repair it and it is now going to cost $4200! Oh and I still won't get a rental free. I text him back that I'm not okay with this and will only pay the original amount. He says that won't fix it but they'll do the original work for the $720. Another day later and it was finally ready to be picked up. Oh and the best part? The engine light is off sto I guess it didn't need the $4200 repair after all. The story continues. Tuesday when I brought my X5 I received a sales email from BMW of Henderson. They claimed they were looking for X5's and asking if they could appraise mine and buy it. I replied go ahead make me an offer and told them it was at their dealership the same one on the email. I never received a response. With so many options in Las Vegas Vegas hard to believe anyone would be a repeat customer at BMW of Hendreson. I know I've learned my lesson and will never be back.

BMW service as a whole is very poor. Attitude of each of service people we have encountered rates a 0. Need to go back to customer service school. I would not recommend BMW to family or friends.

Pretty painless experience. Staff at Dealer was very friendly and answered all my questions. I did not feel pressured at any time.

We always take our BMW here to the dealership for service. Thomas gave us great service and the vehicle was ready quickly. A great place to bring your BMW.

Outstanding experience, definitely worth the drive from California. Lease negotiations for my 10th BMW were quick and painless (a few emails and a couple of brief phone calls). Everyone I dealt with at the dealership were friendly and professional. Kudos to Levi and Hector for a smooth and enjoyable delivery of my 340i.

Great service provided by Erick and the Service Department!

Our recent experience with BMW of Henderson involved the early termination of a lease on a '17 BMW X-3 SAV and our entering into a new lease on a new '19 BMW X2 M35i. Their Sales, Service, Management and Financing personnel were ALL very friendly, professional, efficient and knowledgeable. Most importantly, at no time were we uncomfortable with how we were being treated. Having just recently moved to Henderson this dealership was the natural place for us to go regarding both our cars and we look forward to the new relationship we are forming.

Our recent experience with BMW of Henderson involved the early termination of a lease on a '17 BMW X-3 SAV and our entering into a new lease on a new '19 BMW X2 M35i. Their Sales, Service, Management and Financing personnel were ALL very friendly, professional, efficient and knowledgeable. Most importantly, at no time were we uncomfortable with how we were being treated. Having just recently moved to Henderson this dealership was the natural place for us to go regarding both our cars and we look forward to the new relationship we are forming.

Had a fantastic experience leasing a BMW at BMW OF HENDERSON. Leased a 2019, 750i. Worked with Levi. He was knowledgeable and pleasant. NO PRESSURE! The whole team was great. Will be a permanent customer. Highly recommend! Mike S. Henderson, NV

It was an easy process John immediately took caste of me and my M3. Service was quick and John calls me as soon as it was done, they even washed my car washed and had it ready for the weekend! Overall great staff and dealership would recommend to other BMW owners!

I've been dealing with John Venturino from parts department for over 10 years,I'd say he is most valuable employee I've ever known. Recently I tried to lease a vehicle for the 1st time got to deal with Johnny Faubel and Dave the manager , got to say I was treated very nice,so 5 stars from me and I would definitely recommend them over Sahara location. They are both owned by autonation so If i had to pick one I'd go with Henderson. Cant say i had the same pleasant experience with Sahara,only with John V while he was working at parts department in Sahara for couple of years. Glad he is back to Henderson,I wont buy parts from anyone else.

Erick was my service rep and was so helpful and friendly. I have a Mini Cooper and usually go into Vegas for service. I live 4 miles from BMW and he made it the most pleasant experience. I will be coming here from here on out for my service work.

I was definitely surprised by the service I had provided by Richard Ruiz. He definitely listened to my needs and my concerns. Then demonstrated the best customer service a person can get especially from a dealership. I had a lot of bad vibes going into the dealership but as soon as I was guided by Richard, he definitely made me a very happy customer. I can now have the peace of mind on being a proud owner of a BMW!!!! I look forward to seeing you again, Richard! You are truly appreciated! #jonazglorioso

Wonderful customer service. Our Sales Consultant was prepared, very communicative, efficient. Paperwork was done quickly. All team members worked together. All team members were knowledgeable. Vehicle was exactly what we expected. Entire process was very professional.

First visit to BMW of Henderson. Met my service advisor Rich. Service was completed when promised. Will definitely return.

This dealership is fantastic just bought a 18 340i and Fabion made us feel very comfortable it was a great experience thank you! However, we bought the 340i off the showroom floor and never really looked at the paint in the sun. Got it home and there are paint swirls all over the car, probably from all the wiping while in the showroom. I know I know it’s a small detail but they drive me crazy. Wish I would have seen them before we left the dealership. If you need a new BMW go see Fabion he is awesome.

Very BAD CUSTOMER SERVICE IF I COULD GIVE THEM ZERO I DEFINITELY WOULD

My experience at BMW of Henderson was really nice. Andy was very polite and helpful. I look forward to going back. Thank you for the service.

Carlos was great. Let me take my time driving 3 different cars. Helped me make my decision. Gave me some great options.

Great service

I always feel confident when I take my BMW to a BMW dealer. Yesterday was no exception I was treated very kindly by the service manager Joe and my representative , the Cashier and Pat who sits at the main desk. It’s nice to go in and be recognized. The work was completed on time and I was even given the opportunity for shuttles.Thank you

Moments are getting out of our car and looking at a vehicle, Salesperson Hector was there to assist. Everyone who assisted us in some capacity was friendly and made this process pleasant.

Levi was great. He answered all of our questions and was very accommodating.

They handled my vehicle very professionally and got the tire changed properly, although the wait time was a bit long.

Levi was great. He answered all of our questions and was very accommodating.

Thomas is always on time with my appointment and is great overall. No issues and pretty easy every time I come in with my BMW X5.

I'm not confident the only legal and moral factors, that should be considered when handling a customer, are the only ones used at this dealership. I found the practices employed by more than one employee at this dealership to be unprofessional, deceptive and unethical. We all go to work with an objective of making money; however, we're not all willing to throw integrity and honesty out of the window to make $. My experience with this dealership did not meet my expectations of a BMW dealership. The lack of effective and considerate communication and lack of streamlined business processes represent the BMW brand poorly. I do not imagine they treat every customer this poorly, because they'd be out of business...and that is the problem - do not use demographic factors to determine which customers receive service of good quality VS poor quality.

I'm not confident the only legal and moral factors, that should be considered when handling a customer, are the only ones used at this dealership. I found the practices employed by more than one employee at this dealership to be unprofessional, deceptive and unethical. We all go to work with an objective of making money; however, we're not all willing to throw integrity and honesty out of the window to make $. My experience with this dealership did not meet my expectations of a BMW dealership. The lack of effective and considerate communication and lack of streamlined business processes represent the BMW brand poorly. I do not imagine they treat every customer this poorly, because they'd be out of business...and that is the problem - do not use demographic factors to determine which customers receive service of good quality VS poor quality.

I'm new to NV so I needed a smog test to register my car. Since I'm still under warranty I also wanted to get established at a BMW service center. Everyone was courteous and professional. My service adviser was knowledgable and helpful. I'm lucky that this location is convenient for me. Very good experience.

Worst experience ever, Dealership does not care about it's customers. Only cares about selling a car and their bottom line. Sales manager Darrell Cox is dishonest and has no customer skills.

Tylor and the staff went above and beyond to get me into my new car. The BMW 320i I bought was exactly what I went in for and they made it happen with financing and pricing. Great staff and wonderful service.

Service rep, Aaron, is extremely knowledgeable about the BMW i3 EV. He is professional, kind and courteous and provides stellar customer service. I highly recommend BMW of Henderson from the point of sale and to subsequent service.

Thought I had a transmission problem. Turned out to be that I needed a new battery.

I appreciate the concern for client pocketbook and apparent honesty regarding repairs needed. Other dealers appear to up-sell and perform unneeded services.

great dealership! great car, very fair price, everyone was honest and class, which is how it should be!! highly recommend, just went to look and ended up buying!!

Jorge was excellent and kept in constant contact as I awaited a specific car. Everyone I encountered was courteous and professional

This service center is the biggest rip-off in all of Las Vegas Henderson area. they overcharge, they make up things that don't need to be repaired. They actually replaced my wife's water pump for almost $2,000 and then 7 days later when the check service light came on they told her it was the thermostat and that would be another $800 to replace. I have argued with everybody down there and I will never ever take our car here again. In fact we're considering getting rid of it since there are only a couple of BMW service centers in the area and its just not worth it. nothing wrong with the BMW car it's just that when it needs to be serviced you need to be able to take it to a dependable place that's not going to rip you off and when you don't have one and makes you rethink what you got. We even brought in the car for a mechanical insurance claim that they argued with and created a lot of problems for us. if you do own a BMW I strongly suggest if you need service you find anywhere else to go I'd even hire a guy at home Depot before I hired these guys again.

Thomas, my service rep, was awesome! I’ve been unhappy with most of the service reps at BMW lately (they’ve been rude, missing deadlines & showing a total lack of over-all concern) that I was seriously considering getting rid of my BMW just because of the terrible customer service I’d been getting lately. Thomas went above and beyond and totally changed my mind. Henderson BMW should use him as a role model, promote him or give him a bonus. Thanks again Thomas!!

Promptness and dedication of customer service & technical personnel. Courteous, professional shuttle service and comfortable waiting area with nice amenities. Prime location with easy access.

They have a great selection in cars. Chelsea is amazing, go see her. The buying process was very easy and they have great promotions. I absolutely love my X3.

Extremely Ethical, Fair and Honest. No games played. What they said is what they delivered. My first BMW experience and was happy with the whole process, from my salesman Jorge to the Sales Manager.

My overall buying experience with the entire sales process was both honest and professional. It was led by Jonathan Faubel of BMW Henderson.

Absolutely fantastic service. Highly recommend BMW Henderson to anyone who owns a BMW. Love the convenience of scheduling a loaner to have my day at work completely smooth going.

First class dealership for a first class automobile! Well deserving of a five-star rating!

I never post reviews but this was one of the worst experiences I’ve had. So first of all I’d say I had a great sales experience with Hector. Good vibes from him all around. I was ready to buy a car and put a deposit down which they said would hold the car for 7 days cuz of my schedule. No courtesy call to tell me they couldn’t hold the car for whatever BS reason. They sold it within 2 days and had the nerve to cash my check AFTER they sold it. Jamie the finance manager just kept asking for impossible things to prove they had cashed my check. Things my bank thought was crazy. I went down there to sort everything out in person he kept me waiting for almost 2 hours and lied that he didn’t know I was there (lies cuz Hector told him 3 times). Only to furnish more lies and ask for more impossible documents. I know my money means nothing to a luxury car dealership but they didn’t even act like they cared that they took my money illegally. It took a whole month to get my money back. I’d save yourself the headache and avoid this dealership.

just purchased a great car from them and I couldn't be more happier with the professionalism and help all the way uo the end. Zero issues. The who team made us feel comfortable and we have no regrets....

Hector was amazing. Brought my BMW 528 I HOME TODAY THANKS SO MUCH BMW OF HENDERSON NV THE WHOLE TEAM WAS AMAZING...

Excellent car selection, great service and competitive price.

Jonathan Faubel is an outstanding individual. He listened to my wants/desires/concerns he didn’t pressure me to make a purchase. He truly went above and beyond to my car buying experience pleasant. I recommend him to anyone friends/families if you are looking to purchase, he will be your go to guy.

A COLD thing I would like to point out about this dealership they are NOT customer first after you sign the contract. They are truthly what you think about what a DIRTY “saleman” is sale sale sale like a SNAKE and “f you” customer after the sale. This dealership PROMISED to fix or remedy the curbed rims and dinged up bumper and WOULDN’T address a small mishap with a small balance on a loan. I expected the “BMW” experience and I received a COLD reception at the end. Go anywhere else or any other brand that is willing to provide warm customer sale/finance service except BMW of Henderson/Las Vegas COLD BUSINESS CONTRACT SERVICE #BMWofHenderson #BMWofLasVegas #BMWCorporate #BMWofGermany #dirtysalesman #autonation #Facebookreviewer #consumerwarning #youtubereviewer #googlereviewer #onestar #instagramreviewer @HaraldKrüger @SpencerStuart PS BMW of Henderson DON’T put your TYPICAL response below...expect a call from your corporate office from BMW and Autonation about this.

Such a professional team. Joe wanted to understand my concerns and "get it right." He checked in with me and kept me up to date on the progress of my car. Made sure I had a ride back to my office. Explained some of the features of my car, and gave me his card to call him in the future if anything else came up. Amazing!

These guys, Levi especially, made the car buying experience too easy.

I had a great experience at BMW of Henderson. My salesman Jorge was so friendly and professional. My lease deal on the 430i coupe was super smooth and quick. I absolutely love my vehicle and will refer friends to this wonderful dealership.

I would not purchase a car from here or get any repairs done here. My husband and I test drove a BMW and when braking, we felt the car shake pretty badly. My husband knew right away that there was an issue with the rotors being warped. We informed the salesman, and he offered to let the mechanic drive it. The mechanic confirmed that there was an issue and so we asked for it to be repaired before purchasing. The sales manager told us that he would not repair them but turn them, which meant it would be an issue again in about two months. Being that this was a big safety issue, we walked out on the vehicle and purchased elsewhere a few days later. If they’re doing this with the cars they sell, imagine what they do with repairs and in other circumstances. Absolutely not.

This BMW dealership operates like the many used car dealerships up and down the side alleys on Jones Blvd. They play games and promise everything until they get a signature from you and then they will drop you like a hot potato. I have been a 20 year Mercedes Benz customer and will never ever buy another BMW. It’s like having a Amex card and then you compare it to the Gap card. A World of difference.

I am a long time customer of BMW, but moved to Henderson in 2018, this is the first time I walk in a different BMW station. Customers are not hoping to get good service only, more importantly, a uniform, a way that one used to enjoy. I had some doubts before I drove in, cause I believe that i’ve Been spoiled by California friends at BMW. I was wrong when I drove out of the dealer next day. Thanks for Richard Ruiz, he is my other friend at BMW.

What a great experience. Yoshwa Shields and his entire team took great care of us. Highly recommend them if you’re in the market for a new car.

This was my 4th BMW X5 from BMW of Henderson. They treat me like family👍🏼

VISITE ESTE CONCECIONARIO EL LUNES 28 ,CON MI HIJA PARA ELLA VER UN CARRO.EL VENDEDOR DE NOMBRE JOHNATHAN FAUBEL NOS ATENDIO MUY AMABLE EN SU TRATO. NOS DIO UN JUSTO PRECIO POR EL CARRO QUE ENTREGO Y EL QUE COMPRO MI HIJA TREMENDO PRECIO.EL MANAGER NOS CONSIGUIO BUENOS DESCUENTOS Y BUENA TASA DE INTERES.NO DUDARIA EN RECOMENDARLOS PUES CON SU TRATO AMABLE Y PRECIOS JUSTOS E HONESTOS COMPRARIA SIN DUDAR ALLLI MI PROXIMO CARRO.

Levi and David were fantastic. No BS sales tactics and they went above above and beyond for me to make the buying process simple. I flew to Nevada from Colorado to purchase my new M2 competition from Levi because he was a straight shooter unlike the dealerships I dealt with here in Colorado. Thanks guys.

Thomas did an incredible job making my visit as easy as possible. He greeted me at the door, having already reviewed the notes from my last visit. He knew exactly what needed to be done and called me promptly when it was finished. Not sure what more you can ask for.

I had a slight collision with my 530e and BMW of Henderson was able to coordinate the repairs with ease. The estimate and insurance company approval process was completed in the same day and I was able to bring my vehicle in that same week. My repairs were completed 4 days ahead of schedule and I was kept up to date along the way via text message. I will definitely continue to return for my future service.

Richard Ruiz is very helpful! He fixed the problem with my breaks noise very fast and was very friendly! Thank you! Highly recommend to see him!

Working with the BMW of Henderson Team was very smooth.

I received great service from John and everyone was really friendly. My only wish is they had loaner cars without reserving them a month in advance and free snacks like I'm used in IL. Thsnk you, Dawn S.

Aaron in the service department was amazing. Fantastic experience start to finish.

Very helpful and made my car buying experience simple. I would purchase there again.

Thomas at henderson took excellent care of getting my vehicle serviced and washed in a timely manner.

Great car buying experience. I worked with yosh and he was great

Do not take your vehicle here for service. I only use them for repairs that are covered by the warranty. They pad the cost if you are paying out of pocket. They keep your car for many days; I’ve been waiting for a week, this time, for parts to get here from California. The US post office only takes 2 days. Every time I’ve had a warrantied covered repair done, they have found at least 2 other problems that needed to be fixed and every time I’ve had a repair done, the check engine light comes back on before I have driven even 150 miles after getting the car back. Coincidence??? I’m just saying.

Excellent service, friendly and very knowledgeable staff. Ms. Chelsea Huwang stands out.

Best service department in the state! Huge thanks to Joe, Joseph, and Thomas for going above and beyond to take care of my needs. They explained everything in detail and exceeded my expectations. Thankful to have had them work on my car and beyond grateful for their work.

Best service department in the state! Huge thanks to Joe, Joseph, and Thomas for going above and beyond to take care of my needs. They explained everything in detail and exceeded my expectations. Thankful to have had them work on my car and beyond grateful for their work.

My visit for service was easy and pleasant. While my service advisor was Kyle and he did a great job handling my service needs, it was Aaron, another service advisor who exceeded my expectations. He took the time to listen to some additional concerns I had with the iDrive system. He used his USB memory stick to download new software updates and installed them while my car was on the service drive before heading back for service!

Worst experience at a car dealership! Poor customer service and loyalty. I have 3 cars with BMW over the span of 5 years, the customer service manager was abrasive, degrading to me because I am female and spoke down to me. I will never buy another car from this dealership.

We brought our car in for a routine service checkup on a Thurs. late in the afternoon our service rep called to say the car needed brakes and they didn’t have any in stock. They would be in on Fri and the car would be done that afternoon. At 4 pm we had not heard anything so we called the service rep and he said it would not be ready that day they now needed rotors and they woul be in on Sat. On Saturday at 2 pm we called to check the status and our service rep was off, so someone else checked and said he didn’t Think it would be done. We asked to speak with the Service Mgr. they said he would look into it and call us back. He did call back and said it would be done that afternoon and he would personally call my husband when it was ready. At 6pm we still hadn’t heard from them, but I had been out without my phone. I did receive a voicemail stating it was done. They did not do what they said they would do. My husband called and the Service Mgr was still there. He said his person said they had talked to me (wife) to let me know the car was done. They did not and the Service Mgr didn’t do what he said he would do. We were able to pick up the car that evening. The entire experience was very frustrating.

The service dept is terrible. For some reason they always have to have your vehicle for a more than a few days on just the simplist of services. I don't get it

Our salesperson, Steven Ramos, worked tirelessly to get all of the financial and trade details arranged so that we could transition seamlessly into our new BMW.

Great job done on my M4 service . I was able to get in when it worked for my schedule. Runs better than ever !!

Had a fabulous experience with Kwasi, Jamie & team. Made my lease trade in experience easy and got into a new 2019. Thank you for making me feel comfortable and assisting my needs.

Kwasi, Jamie, and team helped me trade my lease in and got me into a new 2019 X3! Thanks guys for making me feel like a million bucks. I would recommend anyone looking for a new car to visit BMW Henderson.

The only best BMW Showroom in Vegas is BMW of Henderson. Amazing people and great hospitality. Thomas Gierczic from Service Department is really helpful and patient with most of the concerns I have had with my X5. I think it's a great Place to buy and service the Ultimate Driving Machine in Las Vegas.

One star is being generous. Just not what you expect from BMW. Length of service was too long (to change a tire). Took almost four hours! The snacks were poor and the coffee machine is too complicated for new users. Seats are uncomfortable. We drove to California and the ride was rough and I was stiff after riding for a couple of hours. X3 is not a comfortable vehicle! I am just waiting to trade in my car. But BMWs depreciate at a drastic rate. May have to pay off before I can get rid of it!!

Just not what you expect from BMW. Length of service was too long (to change a tire). Took almost four hours! I had more spots on my car after their “courtesy” wash. The snacks were poor and the coffee machine is too complicated for new users. Seats are uncomfortable. We drove to California and the ride was rough and I was stiff after riding for a couple of hours. X3 is not a comfortable vehicle! I am just waiting to trade in my car. But BMWs depreciate at a drastic rate. May have to pay off before I can get rid of it!!

This was hands down the best car experience we have ever had. No wheeling and dealing, no back and forth regarding prices. We had walked in, not expecting to walk out the same day but we did! Highly recommend anyone wanting a new car to go in!

One star ONLY because I am unable to give them zero stars. We got a quote for an oil change for my wife's X3 on the phone and when she arrived she was told that was not the price they charge. Fair enough. We were quoted the wrong price. It happens. But while she was waiting, one of the mechanics and one of the service managers were talking and laughing about 'That Lady who expects us to do an oil change for that price' within earshot and in view of my wife. She was humiliated and left the dealership shaken and angry. Needless to say, we will NEVER return to this dealership and we will never purchase another BMW. I own a Mercedes and constantly kid her that I own a luxury car, and hers is 'sporty'. She says she wants to get rid of the Beemer as soon as possible and will never have another.

Bought a Bmw 3 series from Levi and it was a very easy process! Thank u so much Bmw henderson for helping us getting the car for the wife! If you are interested in buying Bmw's CALL LEVI!

Had a fantastic experience with a recent purchase. All the staff was friendly, knowledgeable and helpful. Feri was marvelous in helping us make the deal.

Usually wary of dealerships but had great experience with BMW of Henderson and my Service Manager Malisa. From VIP check in with hi-tech ipads, serious coffee bar offering, courteous ride to work, timely phone updates, and expedited servicing of my bmw. Oh ya, finished ahead of schedule and even washed. Great Experience Guys!

Usually wary of dealerships but had great experience with BMW of Henderson and my Service Manager Malisa. From VIP check in with hi-tech ipads, serious coffee bar offering, courteous ride to work, timely phone updates, and expedited servicing of my bmw. Oh ya, finished ahead of schedule and even washed. Great Experience Guys!

Aaron took great care of me and my vehicle. Thought it would take longer to repair but I had my vehicle back before I knew it.

My service experience was great due to my service advisor. Thomas provided excellent service. He is very knowledgeable and diligent when providing advice and service. Your service department is what makes me want to be a BMW client for life!!!

STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because the Engine was shaking a lot and the engine light was on. They said that they have a few recalls to fix. Then they started saying that the car has a few other problems If we wanted to take care of it, which I said no! I feel that from the beginning they wanted me to pay them thousand of dollars! Around November they called me and said that the car was READY and that I have to pay them several $$$$$ for some repairs that they did to our car. I took the car out on a Friday I tested on Saturday and there was the engine shacking again and the engine light turned on! I decided to take the car to the mechanic again on Monday because they told me that the car was ready but obviously It wasn’t... they said again that there was a few recalls to fix again. I had to say that they have the worst customer services ever! I have been calling them or emailing them about the car and they never had an answer about it until they finally emailed me and they sent me a list with another things that they need to fix in the car!! WHAT??? They didn’t even fix the car from the first place and they are asking me if I want them to fix others stuff which it on total was like 6,000! I told the guy that I am not paying or fixing anything else until they fix the few recalls that they told me they had supposedly fixed! A few weeks later he emailed me and said that they fix the recalls but I have to pay them 1,600 from “Who knows” also that the car has an engine light on??? That was the reason I took the car back a couple of months ago!!! that’s when I decided to go personal to fix these issues! When I got there I had to explain to the guy my concern and he called the “Service Director” JOE MONACO which I want to point out that he had the most crappy amateurish experience, worst attitude, doesn’t care about clients and let me walk from there with a car that I paid to be fix from the first place and he wanted me to pay again to fix the same problem which sounded ridiculous to me! I had to say that I took my other 750 to be fix with the same problem and 3 weeks later the engine started shaking again! 2 BMW’s that we are not going to be able to use because they are worthless!! I WILL NEVER PURCHASE A BMW AGAIN!!!

Loved our experience at BMW! Everyone we worked with was so helpful and wonderful!

Took great care of me on a Friday afternoon even though I didn’t have an appointment. Service person took charge of the situation and with approval of service manager, took my car in right away to check on diagnostic that occurred on my drive up to Vegas from Phoenix.

I had a great experience with the Service Department yesterday. My adviser, Richard, was considerate of my time and my needs and went well above and beyond to take care of me. Thank you!

Service was great. The service rep was very cordial and cooperative. He showed me how to change the battery in my key which was most useful.

Excellent service. We've been doing business here for years and are continuously impressed with the treatment we recieve.

Everyone at BMW Henderson are great and a pleasure to work with.

Chelsea and Jaime made this the easiest car buying experience 🙌 thanks guys! I love my new BMW

Eric hunsaker "sales manager" was ok I guess but,Levi kellems the salesman who personally help us 3✴stars Levi is ok i personally me myself and my husband recommend him all the way plus his cool..🤗 and of course they are very friendly staff they can be a little more PROFESSIONAL because as soon as I walk in all I heard was laughing and salesman's cracking joke so I guess I'll still give them an A for afford. This is my personal humble honest opinion no one else

Aaron was great, super helpful and efficient!

The folks in the Service Department were very courteous and professional. They communicated clearly and were dedicated to ensuring my satisfaction before, during, and after my service appointment. The service itself was expedient and the pricing was fair. I did not feel that the department was attempting to "build the ticket" by finding items to fix and charge me for. This type of service builds trust and encourages customers to return for their vehicle maintenance needs.

Excellent service!! Richard was great !!! Had no problems and everyone was very nice !!

They treat me with great respect and a feeling of appreciation.

Recall service for blower wiring. Customer Service Rep, Thomas, was courteous and professional. He explained the process as well as updating the current open issues on my vehicle. The recall service was completed in the time promised.

Great service

I'm a tow truck driver for brackens auto tech and AAA in st george utah and I've got to say the service department is awsome clean curious and informational and all I was doing was picking a car up best service ever I think st. george dealerships should take customer service skills training from bmw of Henderson

Job of airbag recall was performed timely and a loaner was supplied. Service informative of several future issues needed.

Great service always.... Wonderful help and prompt....

John Kapika, as always professional and pleasant. Paper documents were ready for signature upon arrival. Works were done in a timely manner. Waiting room was comfortable. Car wash was cleaner and shine. Thank you.

I own a heavily modified, high horsepower 335i of which I’m very protective. BMW of Henderson’s service team took special care of my car during a recall service even though I normally use an independent shop for service. Only one specific tech and service team member were permitted to operate my car and I waited in the customer lounge. I was there for a blower motor wiring recall service, an inspection and job that can take upwards of three hours. In my case, possibly due to scheduling my service at open of business, I was in and out with a new wiring harness and resistor in 90 minutes. Great service, professional and friendly service team.

John Kapika, as always professional and pleasant. Paper documents were ready for signature upon arrival. Works were done in a timely manner. Waiting room was comfortable. Car wash was cleaner and shine. Thank you.

I went in to look at a few cars all in the same price range, and Chelsea helped me pick out the right one. I never felt pressured to go above my budget, and Chelsea and her team worked with me and answered all of the questions I had. My car buying experience was all that I could imagine and more! Chelsea made my experience incredible for my family and I. Thank you to everyone at BMW of Henderson!

I went in to look at few cars all in the same price range, and Chelsea helped me pick out the right one. I never felt pressured to go above my budget, and Chelsea and her team worked with me and answered all of the questions I had. My first (real) car experience was all that I could imagine and more! Chelsea made my experience incredible for my family and I. Thank you to everyone at BMW of Henderson!

Could not be happier! Always so happy to deal with Thomas in the BMW Service department. Years of consistent great service. Extremely helpful, very knowledgeable, and always professional. Took care of my regular service and explained everything clearly and shared options for us to consider. His recommendations were great and we will soon be back to purchase new tires after Thomas told us of the tire inspection findings. Love dealing with great people and being well taken care of. Keep up the good work, Thomas and Team! :-)

Had appointment for service, was ignored until I reminded them I was there.

The worst customer service I’ve ever experienced. Joe Monaco is rude and provides no meaningful information. Avoid him.

They provided excellent customer service and helped me get out of a bind on many levels.

Horrible customer service and care! Sold me a faulty used car I will never buy a car from autonation again! JOKE

This was the best service I have ever received. They were prompt, helpful and very informative. Nice waiting area, with drinks and snacks. will take my car nowhere else for service.

Wanted to try out my gps

2 week delay in funding financing on a pre-approved customer with his credit union. U acceptable process by automobile dealership in 2018.

Johnny Faubel BMW of Henderson Internet Sales Manager is a great sales executive..deserves a 10. The finance department should be avoided. I highly suggests every customer to pre approve your own financing. There's a communication disconnection between closing the funding and attempting to add on service contracts and warranties. a 2 week delay is unacceptable for funding the purchase of a vehicle. I give my total experience of the dealership a 1.

Thomas Gierczic did a great job as our Service Advisor.

Extremely professional sales staff with excellent product knowledge. No pressure to purchase felt like the sales person listened to what I was looking for and showed me the car that would best meet The needs that I laid out for him. I have share this experience with every one of my coworkers and come to find out out of the 35 coworkers that I work with three have purchased cars from him. I will be back within 90 days to purchase a second car

Excellent service, they accomodate right away

Their service department is terrible. We brought our car in for a recall that was supposed to take 3 hours. (7:45 am) We were told there were many cars ahead of us and they would get to our car in the late afternoon. We ended up picking up the car the next day because it was finished @ 7:PM They told us we needed new tires. so we scheduled the tire replacement for 10/23 @ 8:45 AM. We got a voicemail that the car would be ready @ 4:pm. When we got there @ 3;20, we were told it would be ready @5:Pm. We don't live closeby, so we opted again to pick the car up in the AM. That was another fiasco because the wheel alignment machine broke down and the couldn't perform the alignment. We had to take it the next day to an independent tire store for the alignment. Another full day wasted! This service department must be run by the 3 Stooges!!

EXTREMELY unhappy with Henderson BMW. I had a SCHEDULED appointment last week, and was told it would take 3-4 hours for a simple oil change. The service tech did not care and indicated a wait this long was typical. I told him this was unacceptable, and asked for a courtesy car wash...then was told they no longer offer this service. I was totally put out. I could not wait 3-4 hours. I rescheduled for Monday, and still waited two hours! This dealership has NEVER been the same sine Eric Ziegenbein moved over to the Las Vegas BMW dealership. I WILL NOT BE GOING BACK TO THE HENDERSON STORE AGAIN. Totally unprofessional, no one cares, and has forgotten what service is all about.

I got a oil change completely satisfied

If your looking for a used car and they have it.. But it from them.. Great customer service and not pushy at all..

Worse people from the sales dept! They dont care about you, once you signed up, take your car home, you are on your own. Document processing is hell waiting. They will waste your time coming back to dealership without anything getting done in the same day.

Fabion medhanie Is a Great guy! Showed and explained everything I wanted to know. Made buying my car less stressful.

The BMW service group were responsive, extremely helpful, and great with their communication. The work was performed competently and quickly.

Great service!

I took my 3 series in for 2 recalls, the letter I received said I would be given a courtesy vehicle, they don't have one available until Nov 9th! Geez, I hope my car doesn't catch on fire before that. I'll have to go to another dealership, I guess.

My service advisor John and the manager Joe went above and beyond to accommodate me.

Very helpful staff!! Customer service is thru the roof !! Very satisfied

The service department and advisor Aaron were really great. They kept checking and updating me.

One of the best service departments I've ever worked with.

Small issue that may have been caused by us, but Richard took care of it. Excellent Service!

No one seems to know what they are talking about in that dealership. Everytime I went in, someone said something different from the last time. Wasted a lot of time and money with employees there who didn't seem to care much.

Aaron is the best service writer I have ever had.

bmw 2016

Salesmen was good at doing there job. Just scattered around with getting the paper work done. The finance guy tried to pull the card we were dumb about the paper prossess. We are in our 60s and know the how things work. After we we were blunt with him they turned their attention to what we wanted. Things were taken care of promptly. These people need not lie about stuff and just do the job. If they hadn't had the car we wanted we would have left. Would have gone to Jim marsh Kia.

Friendly staff. No pressure sales. The price is what is listed. Easy and quick if you know what you want. I love my 750, but I am a little disappointed that I only had the car for three months and less than 3,000 miles and I need to replace the brake pads. It would have been nice if they were new pads or at least have told me that they were low.

Recently picked up a 2018 430i Coupe and Yoshwa was my salesman. He’s sold me a couple of cars through out the years and I will say he is the best to work with and very pleasant. He doesn’t pressure you and he makes you feel at ease through out the whole process. I highly recommend asking for Yoshwa if you’re looking for a car! Also, Jason in finance is great to work with as well. He took care of me for my 2015 M3 as well last November. And if you need Service done, go to Aaron!! He’s the best there in my opinion.

I had a great experience. Everything was fixed correctly and timely. Richard was very efficient and helpful.

There were several problems. First, they had my car for five days just to fix a few recalls, which they said would only take one day. Despite multiple messages I left them asking about the status of my car, they didn't call me back for three days to tell me the status of when it would be ready, until they called me at 5:20 p.m. on the fourth day to tell me it was ready for pickup (they close at 5), so I had to wait until the fifth day to pick it up. On top of that, they wanted to charge me $175 per hour to move some wires around that we installed after-market for a DVD player so they could get to the recall parts. So we sent our own technician down who installed the DVD player and it took him five minutes to uninstall it. No doubt they would have charged us the full $175 for five minutes of labor. The best part was, the first day I was there, I test drove a new model and told them I was in the market for a new car within the next couple of months. After this experience with their service department, I will not be purchasing my new car from BMW of Henderson.

it is a great place to buy car or get your car serviced. friendly staff and environment.

People are really nice and helpful here. They did a recall for my 328i and they were very prompt with the service. It was an overall great experience for me.

My experience was very friendly and comfortable. No pushy salesman, we talked like buddies would talk. Got a great deal on a great car and I would recommend everyone to look there when purchasing a vehicle if they have what you're looking for.. Great job people..

520 yi denemeden geçmedin

Great people, always a pleasure when I visit.

It’s always very frustrating when I come here. Even with an appointment, I was kept waiting 20 minutes to “check-in”. Five hours later, my routine oil-change and engine check was complete. Two stars because of the nice, clean, comfortable “lounge” for waiting. They’ll wash your car for you if you want to wait another 20 minutes. No thanks.

This was my 4th BMW I have purchased from them. The best inventory, excellent sales experience and helpful staff.

My service advisor Kyle Reese always provides EXCELLENT SERVICE. Parts/Service/Front desk staff ladies are also FANTASTIC.

This dealership always goes above and beyond to accommodate its customers.

Went in for scheduled service, brakes were indicated to replace by on car monitoring systems. Melissa kindly told me that the key reader in dealership didn’t bring up the brakes, but she would check. After all said and done, no brakes were done, just brake fluid...and another service light saying to bring my car in for brakes in 2000 miles. So I have to burn another day off, time, money, etc, because Melissa and BMW Henderson wouldn’t replace brake pads. By the way, these are all services covered under my maintenance contract, so it appears that they are not only gaming me, but using the system to their benefit, instead of mine...I’m pretty sure that’s the epitome of poor customer service. I gave the effort 3 stars...

Don’t waste your time going to this dealership. I had my oil change done about 10 days ago and I had to take my 2013 M3 back today to have them top off the oil. They’ve added too much oil so I had to take it back again and had to redo the oil change. When I got my car back there was oil on my seats center console steering wheel door panel hood driver door (have pictures). Not going to this place ever again.

I didn't know how I was going to be treated here, but BMW was super amazing Chelsea was nice and did what should could to ensure the buying process was seamless. Jason the finance officer explained everything. Over all it was a great experience! I didn't feel uncomfortable in any way. Next time I will buy I beamer, if Tesla doesn't come out with the cheaper vision first. MuchLove

I am visiting from Indiana and my car begins to act up. I chose Henderson BMW based on reviews. I was extremely late for my appointment; the desk clerk exhibited a warm welcome to me and John my service rep was very understanding, and quickly assisted me. I caught their shuttle back to where I was staying and met the driver Joe. He was patient, well mannered (despite his busy rounds), and had great conversation. But most importantly my car problem was found and repaired in a timely fashion. In all, my experience with Henderson BMW was very professional and filled my expectations.

I just bought a new car at Henderson BMW. Had an outstanding experience. Every person I dealt with - from Sales, Service and Finance went above and beyond what I expected. Friendly, no hassle and made sure during every step of the process that they really took care of me. Hopefully this is the start of a long lasting relationship with Henderson BMW. Special Thank you to: Michael Pyon, Kwasi Agyemang, Yoshua Shields, Aaron Baca and Justin Sullivan.

Helpfully service techs. Timely service. Great visits as always.

Professional widow tint service

Just ordered a 2019 X5 Awesome!

Great service all around!

Helpful staff. Pleasant facility. Timely service.

Treated very well and job done quickly and overall very nice young man!!!

I have had my BMW 428 Gran coupe for a little over two months now and I am still in love. At first I had a hard time trusting the dealership after being menipulated and screwed in the past. After them fixing every issue I had and having gone above and beyond with the service, I don't think I can ever go anywhere else! My sales person was Devin and he was always there to answer and take my calls. He was knowledgeable and professional during the whole processes. Thank you Devin, Walter, Mike and Kyle you all have made this experience wonderful. My husband has been itching for a new vehicle, he currently owns a BMW 335 HT Covertable that was purchased through a different dealership; I'm sure we will be stopping by again in the near future.

It is OK when I need service for my car. It is easy to get appointment ahead.

Purchased a 2011 335xi from another dealership that was brought here for a pre-purchase (multi-point) inspection. The inspection report was 100% green with everything showing in great condition. Based on this report and the dealership I purchased the vehicle from, I went through with the purchase. I drove the car home (about 1000 miles) and on the drive I noticed a few issues. First there was a vibration when braking and coming to a stop (after the car had been drive a little). Secondly the drivers headlight was pointed down to the ground and would not take any adjustment. Lastly, there was a slight oil-burning smell after a long drive. When I got home I immediately brought it to a reputable BMW service shop to get those things checked out. They came back with over $4000 worth of repairs. 2 Oil leaks (oil filter housing and valve cover), front control arm bushings, and I needed a new drivers headlight. When I showed the dealership I purchased the car from the report they denied there was any issue and that they didn't trust the independent shop's results and stands by the BMW Henderson report. So I brought the car to a local BMW dealership to have the same multi-point inspection done that BMW Henderson did and they found over $7000 of repairs needed for the car. Everything the other shop found plus a few other things. Both shops I brought the car to made the comment of how they can't understand how ANY reputable shop could have missed these glaring issues if they actually did an inspection on the vehicle. I personally think that the dealership I purchased the car from has a "relationship" with the service center or specifically a service adviser and a report was created but no service was ever actually completed. If it was, then their technician was completely incompetent and missed $7000 of needed repairs on the car. The day I purchased the vehicle, one of the key fobs didn't work, and I was sent to BMW Henderson by my dealership and told to speak directly to one specific service adviser regarding the issue. (This is the same service rep who signed the inspection report.) When she found out that the key was for a different car, she texted my dealership rep directly to inform him. This is when I realized there was a connection between my rep and the service adviser that plays in their favor. Now I am sitting here with a car with over $7000 of needed repairs that BMW Henderson says is 100% good... Yet I am sure if I was just a guy off the street that wanted to get my car inspected to see if anything was wrong, I am sure they would find $7000 of issues to charge me for...

I just wanted to thank Yoshwa for all of his professionalism. He made buying a car easy! Everyone at the dealership was a pleasure to deal with. Thank you so much!

BMW of Henderson always takes great care of my e92 M3. My service advisor Malissa is excellent and I will not bring the car to anyone else as she is extremely personable and communicates progress promptly. Highly recommended.

Pretty top notch place. Had our new to us gt 550i service work done. Service manager was very informative and honest. Gave us lots of ideas and pointed us the right direction. It's not cheap, it's a bmw, it you get what you pay for. Thank you!

Unfortunately my experience with the BMW service department has not been good. On several occasions I have called and left messages, never receiving a return call. One time I took my car in for a sensor and was told the car must have been in an accident and could not be repaired under warranty...and I had never been in a car accident?? I took my 528i to a different location for service, and they ran a quick scan and told me that a sensor was starting to fail, and the fix WOULD be covered under my warranty. I have owned Toyota’s as well as a Land Rover and I have always had consistent, responsive, reliably excellent service. I am very disappointed at the experience I have had with BMW service up to this point.

Excellent Service by Kyle, Scheduled for a Drop Off, ended up waiting in great lounge area!!!

Great customer service! I brought my vehicle in for service and it was ready and cleaned within an hour.

We bought a 2015 Bmw 528i from sales person Ferri.. she was absolutely awesome to work with.. I actually liked there no haggle fair price way to buy a used car.. there was no frustration and a fair market value for vehicle. Justin in finance was just as awesome.. explained everything detail and wasn't pushy to do anything you didn't want... I left with a good feeling about buying the car .. what else can you ask for

2 pre-inspections for a lease trade-in but here comes the final inspection and over $1,000 is added to the bill. While I strongly disagreed, what can I do...nothing and you know it. Not sure what calling the General Manager would do. I’ll just stay far away from your stealership.

I bought my BMW 428i on July 4th of 2018. My salesman Jonathan was excellent in his customer service. My finance officer Jason was also amazing. Thank you guys and keep providing that exceptional customer service to everyone that walks in your doors, like you did with me.

Great service by John my service rep, after shuttle was taking longer than expected , he called me an Uber !!! Went above and beyond !

John Kapica is always great! He keeps me updated on when my car will be ready and always delivers what he promises.

I bought my BMW 428i on July 4th of 2018. My salesman Jonathan was excellent in his customer service. My finance officer Jason was also amazing. Thank you guys and keep providing that exceptional customer service to everyone that walks in your doors, like you did with me.

Customer service great

It really felt like the service reps were there for me, great personal service and I felt very well looked after. They stayed late for me and spent time explaining service related issues so that I fully understood the work required for my vehicle. Thank you!

Love this place for the most part. I mean it's a car dealer so always a landmine waiting for the unwary. But they're mostly good people.

They suck I will not buy a car from them management sucks they sell broken cars to you they lie to you too this is the worst dealership I ever been

Great folks, wasn't painful at all. Had basically the exact car I wanted and the price was right.

Kyle did an amazing job! Great customer service and I love how he didn’t sell me something that I didn’t need. Great and honest service advisor.

James was outstanding in his customer service. We were always keeped advised regarding our vehicle. His personality, knowledge, and professionalism is an asset to your dealership. Wish there were more like him throughout the BMW dealerships. Thank him for me.

Excellent and helpful staff esp. Aaron the service adviser.

After things got organized the service was excellent. Our service representative, John, was very informative and receptive to our needs.

Good experience that was done to my satisfaction and on time. Definitely had a good experience and would consider buying a car from this dealership. This dealership is also closer to our home which makes it much more convenient Then traveling across the city to the other BMW dealership.

Overall the service department was good. A bit disappointing you have to wait 6 weeks for a loaner.

The worst ever. You really expect to get some nice customer service at BMW. I picked up a car from service with a missing piece at front and they don’t say a word. Every day I hear something shitty happening to the other BMW owners at service. Cant wait to get a rid of this car and would never, ever buy BMW anymore ����

Professional and courteous service from start to finish

A great experiance buying a new car. They did not have a car in stock but the custom order process was fantastic and my car arrived ahead of schedule. They tracked the whole process and gave me updates often.

I can never reach the service advisor, I have left 5 messages. No response. I had asked for some information regarding the service schedule and extending the maintenance contract for my X-5. The advisor provided some of the information, after I asked several times and has never returned my calls or answered the phone so I can get the information I asked for.

I am not sure the service department has the awareness needed to be considered a quality department. They seem to be individuals working independently of each other with no real understanding what a team truly should be.

My service guy was let go. One thing I did not like was there inability to put a spring for my seat. They would rather charge me $3100 for a new frame then spend the time to put the coiled spring back which I had. I thought that was a little ridiculous. It was my 2001 Z3 couple that only has 20,000 miles and I tried to get them to spend 10 minutes finding the area where the spring goes but they said they could not.

👍🏻👍🏻👍🏻

I worked with Danielle and I enjoyed it. She was responsive and always ready to help. I am so happy with my new car and would recommend them to anyone in the market for a BMW.

STAY AWAY! This dealership service depart leaves a lot to be desired. From lack of communication to not covering warranty on a vehicle with 15k miles and even leaving with more issues than I came in with. This also has left me with no desire to ever want to purchase a BMW again. I've been in the automotive industry for over 12 years and never have I ever been disappointed in the lack of service, communication or care for customers. I would look after customers better especially the ones buying new 65k cars every 3 years. I can only imagine the the shady deals the sales team cuts at this place. Never again!

Awesome Dealership, Super Sales People, Financing Officer Was Super Cool and More Than Helpful, Purchased A Jeep Compass Last Night, Went So Smooothe, Will Always Go Back, Got A Great Warranty Road Hazard On The Optional New Tires That Were On It. Thanks So Much U All, Always Stay Safe...

I had an appt at 715am Friday and received a call at 330 that they had just started fixing my warranty issue and needed more time to flush out the problem. They asked that I leave it over the weekend but didnt have a loaner for me. What was the point of getting there at 715 if you werent going to start until the afternoon? Makes no sense and is a massive waste of time for your customers.

I had a terrible experience with this dealer. I would not recommend you buying from them. I purchased a BMW with them. They tried to sell me extended warranty for over $15k and wanted to convince me that BMW certified Cars are only good for bare minimum and it will not cover much ( a lie as I verified with BMW) and when I refused the finance manager had the worst attitude and then wanted to convince me that buying a car was a very bad financial decision. They shipped my car for $800 and they charged me $1200 for shipping. Finally two weeks later when I went to register my car, it turns out they had never sent my registration documents to the Motor Vehicle services. When I called and asked why, no one would help me. Only the sales person had to chase down why and found out there were additional documents that were not signed during the purchase process. Feri the sales person was great to work with. She went out of her way to help me purchase the car and was so pleasant to work with. I will not recommend this dealer to anyone.

They are terrible, unprofessional. I purchased a BMW from them and still haven’t been able to drive it. They are not able to send my title because they forgot to get me to sign all of the documents during the purchase process. I will not recommend them to anyone.

Start to finish, great experience. Justin was very professional and knowledgeable. Would buy again and recommend to everyone.

Very pleasant experience. James Krumme =¿¿¿¿¿¿¿¿¿¿

Very slow. Every step of the car buying process. No food available during this process.

Buying from this dealership out of state has been a nightmare. Bought car from this dealership to have transported to Missouri. After buying I was ensured that I would get title within 2 weeks. Since the car is going out of state from Nevada, the dealership only provided a 2 week temp tag making mine expire in 2 days on 4/7/18. As of 4/5/18 the dealership has still not received the title from original payout, meaning I will definitely not receive the title to register my car before my temp tag expires. When calling and speaking to sales manager, Eric, to see what can be done he stated that there is nothing he can do. I asked if they could provide me reimbursement for a rental so that I do not have to drive a car with expired tags, but he would rather have me drive with expired tags than provide a rental for next few days until title is sent over. Will never be dealing with this dealership again, and especially feel that they do not stand by their customers. Be warned, they seemed legit and courteous when purchasing vehicle but will not give a damn about you once contract is signed.

I dropped in one day for a service appoint, I had two choices for the NEXT day. I arrived for the appointment early and it was completed early, I had received a quote for the service prior to starting and when completed it was significantly less.

Great as usual. I've been with BMW since 2001. They've always had the best customer service.

Did an excellent job servicing my car. They figured out the problem and did a thorough job.

When our original Service Adviser dropped the ball, James Krumme stepped in and saved the day. He promised us a Loaner car at 5:00pm the evening he took over handling our repair and delivered everything he promised. He was great to work with and very professional. I would ask for him by name to make sure you get the professional quality you expect from BMW.

Service was pretty good and overall had a really good first experience. My only complaint would be that I was trying to get a follow up on when my service would be done, as I wanted to do some things last Saturday. I left two voicemails and a message with the receptionist to find out an estimated completion time. I never got a call back until my X5 was ready. In the future, I would recommend that the service team return calls just as a courtesy and to show you are about GREAT customer service.

Alex is amazing! He is the main reason I bought my 535i. He went the extra mile when answering all of my questions and had a tun of patience when showing me how to work everything.

This was my very first purchase from BMW of Henderson. I had the pleasure of working with Kwasi and Michael and their service to me was impeccable. From the first contact through email to completing the purchase, they all treated me with the utmost respect, provided thorough information and kept me calm through the whole process. I just want to thank the whole staff at BMW of Henderson, especially Kwasi and Michael King. Very awesome experience to say the least. I will be back for my next car purchase.

I brought my 2018 BMW in for service because of a recall( instrument panel display), James my service contact was very kind and helpful, I picked my car up after about 5 hours, car was washed and clean all seemed fine, however as I was driving home I noticed scratches on my instrument panel display as if someone wiped it with a Brillo pad!! I immediately called James and he said to bring it back with I did, he saw the scratches and then proceeded to get his boss, who then looked at the scratches and informed me that "he guarantees his guys did not scratch the panel and they would not even had any reason to clean this part of the car. I told him it was NOT scratched when I brought my car in for service!!! long story short he told James to tell me they would not fix or replace that panel, horrible customer service on this Manager, and I use that title lightly, shame on him for completely dismissing me as if I was some sort of joke!!!! They absolutely damaged my car, and they should take responsibility. I really feel like I was discriminated against because I am a female!!

Went in looking at vehicles. I decided on a coupe and was greatly assisted. I provided minimal effort and they were very professional and completed all of the hard work.

BMW of Henderson is great & I absolutely loved it!

This BMW is the 4th that I have purchased from BMW of Henderson since 2002. Going in to the dealership is like coming in to the house of a family friend. Some of the fine professional staff have helped me since the beginning. They are of course will versed in their product, but the experienced help that they give makes the experience a real comfort. I thank all of them for their service.

This is by FAR the best dealership I’ve dealt with. No BS, very friendly and courteous. From the amazing lady at the front desk to the finance guys, sales associates, etc. Justin was amazing as always. The BMW genius Aaron was a pleasure! They did my registration for me within days! I’ve never gotten rid of my temp tags so quickly! They’ve definitely gained a LIFETIME customer! Thanks guys!

Had a great experience sales person Tom was great. My Sales manager Darrell was great too.

This place is a rip off still owe me money they are assholes to work with

After searching for a BMW Z4 (my wife's dream car), we contacted BMW of Henderson via the internet. Justin Sullivan contacted us and we set a time to meet. When we arrived, he greeted us with the keys to the vehicle we viewed. After both my wife and myself test driving the car, we decided to purchase. Justin we very professional.He was able to answer all our questions. Very nice gentleman. The finance portion of the sale was just as pleasant. Jason was friendly and got us through the process in a timely manner. I would recommend BMW of Henderson especially if you get the chance to work with Justin.

It was fine, I just wish my service rep would have called me with an update on my car.

This is basically the story of two car dealerships. While in the buying process, we were treated like gold. All of our questions were answered all of our concerns were handled. THEN! 1. Finance manager tried to sell us up to $10,000 worth of additional maintenance (is this car not built well enough that this would be unnecessary). 2. We lost $300.00 in tag transfer fees because no one mentioned that we could not transfer my wife’s tag (it was in her name and all we would have had to do is have her name on the title also). After the fact when questioned about the issue, our sales person told us, “I just sell the cars, we sub-contract that out”. 3. They actually called my neighbor to congratulate them on purchasing the new car. (Attention to detail) The 2 positives were: 1. No additional accessories available to purchase for our model of car, however; the parts associate was willing to order the floor-mat for us to preview prior to purchase (all we could see were pictures). 2. We were treated well by James in service when we went in to have the windows tinted. The future is yet to be seen.

Take twice longer than promised. John Kapica was pleasant and courteous. Waiting area is nice and comfortable.

I called BMW of Henderson Saturday afternoon to let them know I wanted to come down and do a second test drive of a car that I had driven earlier in the day. My goal was to see how it rides on the highway and also take it to my home to make sure it will work with my garage, etc (It was the large 750Li). Basically I was taking the final drive to make sure it was a good fit and had plans to buy it. In any case, they told me to come down and they would get me setup for the 'Extended Test Drive'. I drove from Las Vegas to Henderson, met with my sales lady who tells me she is going to get her manager to speak with me. The manager comes out, shows me the numbers, asks where I live, and then tells me he will be right back. I waited for 20-30 minutes, not knowing why, and then finally the sales lady comes back and tells me that I cannot take the car on the second drive because they had another buyer who has an appointment later in the day. I didn't argue at all, I was shocked at the audacity of the whole situation, I simply said thank you and left. Seriously? They told me to drive in (30 minutes), had me wait around for 30 minutes, and presumably those moments I was waiting they were calling the other buyer to see if he/she was still interested. The more I think about it the more irritated I get. BMW of Henderson could learn something from McDonald's, common courtesy. You would think that the company selling the hamburger would be less courteous than the company selling a very expensive car! What a waste of my time! I'm sure they will sell the car, but this is bad behavior at its best. Just be honest from the start and don't be the person who is waiting for the better offer.

I had a Pleasant experience purchasing a used car from this dealership. They were straight forward about every part of the transaction. They did not waist my time over high rate finance charges. What I asked they did their best to provide. I would recommend them to anyone whose looking purchase a car.

Very helpful, professional personal, good value, nice a lot of cars. Highly recommend.

Excellent customer service provided by Thomas. He kept me informed by giving me updates on my car.

This was just about the worst experience I have had in all my years of driving. What happened is exactly why people trust their local mechanic more than a dealer. On the plus side, they did work with my aftermarket warranty to get a fuel pump replaced. Of course, any garage would have done the same. The rest is so amazing bad it's hard to believe. The service writer clearly had no idea what was being recommended. First, I gave then a list of 5 items to check. Each item costs $90 to diagnose. This included why a key wouldn't work. How can it be fixed? A new one would have to be ordered by BMW so no matter what the reason it was just a $90 ripoff. I asked if they could reset the car so that the lights stay on for 30 seconds after shutoff. $90 to diagnose. What in the world would they diagnose? Simply have to change one of the settings. I passed on that ripoff. I left it at 2 items for $90 each. The fuel pump was a obviously leaking but the $90 applied to the repair. A rough idle when cold was diagnosed as needing a walnut shell blast. I asked the writer (Roberto) what that was. He told me he didn't know. How can anything be recommended without knowing what it is? While he left the phone to ask the tech I looked it up and found the answer in about 30 seconds. I passed on having them repair this item, (I called my BMW mechanic in Los Angeles who told me that in all his years of experience rough idle has never been corrected by a walnut shell blast. It's always fuel injectors.) Roberto wasn't there for a few days. The phone message never reflected this so I has no idea why my calls weren't being return. His "teammate" clearly was overworked. She told me she left me a message. I said "not on my phone." Her response was a nasty "I'm not going to argue with you." Before I picked up the car I met with the service manager. He seemed less than interested in my discussion. His response to the lack of a phone message reflecting the writer being out or forwarding the phone was that he'll talk to people about it. I pointed out this was "on him" as manager. It's his job to take care of this. Bottom line is I never will bring either of my 2 BMWs to this horrible excuse for a dealer. BTW, $160 per hour for labor. Really? Are they brain surgeons?

two hrs for an oil change is way too long. no wonder jiffy lubes are all over. I had a reservation a 8am. had to wait for service 7 or 8 minutes to be helped.

I got service for my 3 series in Henderson BMW. They have good facilities and good service. I had waited little long but I'm very satisfied about service. As well as, next time they will provide rent car instead wait. I really like that.

So I brought my car in for service yesterday. The problem is the radiator fan runs way too loud. My husband talked to the BMW mechanic before bringing it in and was told he's 99% sure it's the water pump. It happens all the time around 60k miles. That's good news to me because the warranty I purchased from BMW covers the water pump. I was prepared to pay my deductible and have it replaced. Fast forward a few hours and the service advisor calls me and says my valve cover is cracked, need vanos solenoid, and other work to the tune of $4000.00. Oh and there's nothing wrong with the fan. I say I'll come get my car. Long story short, they charge me $350.00 for "diagnosis". Fixed nothing!!! Fan is still running way too loud and my husband will replace for me which I should have done in the first place and saved almost $400.00. I love my BMW and I HATE this dealership!

Great experience , very informative, made sure that as a customer I understood what was being done to my car today.

Thomas is one of the best salesmen I have met. He is not pushy and did not try to pressure me into buying. He simply stated facts, showed me the car and explained details. I would certainly recommend him to anyone interested in buying a car!

Great guys to deal with, super professional and on top of it.

I recently purchased a used car from BMW of Henderson. Worst experience ever! I was lied to my face by a few of the managers from the service manager, sales manager and finance manager. Way too much to type, but I felt it is my responsibility to warn others. Go somewhere else, or if you must go here, do not believe a word they tell you. Let's see if I get the same BS automated response. It will start with saying "we apologize for your lackluster experience".....

Justin Sullivan has been awesome. From my first e mail inquiring about a car, to finalizing the details, he has been engaged—making sure everything is perfect. Justin is a topnotch sales professional very focused on great client service. The Team at BMW of Henderson is wonderful!

My experience at BMW of Henderson was outstanding. They were about to put me in my GLK 350 in my terms and exceeded my expectations with financing options. I would definitely recommend them to friends and family. As a matter of fact they also put my brother in a new car with same discounts they gave me. Way to Go BMW of Henderson!

Too bad you can't give negative stars. I have never had a worse experience with a dealer in my 60 years of owning a car. They have been servicing my car for the last 7 years and while their service has not been great I noticed significant degradation in the last 2 years. This year started out in February with a $830 charge to replace the 2 rear tires on my 2008 BMW 538i. It only took them a month to get the correct tires and 2 trips to the shop costing me about 5 hours of my time. The first time I sat in the waiting room for 2 hours to be told that they had the wrong tires and I would have to return for another appointment. In August, I needed to have the front 2 tires replaced . Guess what! They put the wrong tires on the car and after a bill for $760 they won't return my phone calls to correct their mistake. I am driving on the wrong tires for a month now and no help from anyone at BMW. I seriously recommend that anyone considering buying a car or getting service at BMW Henderson reconsider and look somewhere else.

This was one of the most professional experience I have ever had while making a vehicle purchase. Here's just a few reasons this purchase stood out to me: -They really took the time make sure I was satisfied with the vehicle selection. -That I knew every Bell and Whistle of the vehicle, so I could get the full appreciation of the vehicle. -They ensured I knew the reason why this was a purchase of a Machine not just your average vehicle. Thank you.

Gorgeous and relaxing showroom for starters! Staff is amazing! From the front desk to financing and everybody in between you feel like you are a top priority ! I have never dealt with such an honest and enjoyable car salesman . If you're in the market for a new or used car I would highly recommend seeing Justin Sullivan!!

My appointment for an oil change was at 8:30 am. The car was finished at 12:15 pm. I have no idea why it took so long nor was any explanation given. When I turned the keys over I was told it would take about 1.5 - 2 hours. The whole experience was disappointing. I have had my car serviced/repaired there previously and never had any problems. Not this time.

I met with sales agent who went over what I was looking for and they suggested different options to look at. It was a great experience because at no time did I feel pressure to buy a car and agent was patient when I was apprehensive. I recommend this dealership because everyone was friendly and knowledgeable

As all previous experiences with BMW of Henderson Service Department. Completely UNDERWELMED. Try not to use them for anything but Warranty / Recall service.

Timely greeting with preliminary papers and vehicle history ready

They all are very nice. I will send my friends there to buy cars.

The serviice job was good but they called and said it was ready when I got there I ended up waiting another 40 minutes to pick it up

From start to finish I would like to say it was a wonderful experience. It was the "after I drove the car off the lot" experience that had me uneasy. Don't get me wrong I am happy with my car but BMW dropped the ball on several things when it came to the car's condition. I loved that the salesman reassured me of the care that is put into a used car before it is sold and mentioned the 125 point inspection, that gave me peace of mind. Although when I got home I noticed my front headlight was out, my breaks were squeaky, and there was a knocking sound coming from the passenger side. (I should have noticed the knocking sound and breaks but it's hard to catch everything on a test drive) I called the sales rep about my concerns and he advised me to bring the car back. I purchased the car Thursday, brought it back Friday, Saturday morning I didn't hear any updates so I called just to be told that they fixed the headlight but weren't able to look at the other issues. The salesman suggested I leave the car and they can look at it on Monday. I appreciate BMW willing to fix the problems with the car, but I am NOT happy with the fact that I purchased the car Thursday just to drop it off and leave it Friday until who knows when. I was not ok with that so I decided to pick the car up and bring it back Monday. When I came back to drop it off on Monday they asked did I have a ride? After mentioning they would provide me with a loaner when I picked it up on Saturday. Keep in mind now this is the 4th time I've been back to BMW meaning I already had to find a ride 3 other times. The "after sale" experience has been a bunch of inconveniences that needed to be done. As I type this survey my car is in the shop being worked on and I'm hoping that it will be smooth sailing after the car is fixed and I pick it up.

Bill Elliott is so knowledgeable and helpful. He knows BMW and outstanding customer service. He is an old school professional and makes the customer experience as efficient and seamless as possible. I know he makes the BMW Henderson Service Department shine. I have always received the best service there and that is why I stay with BMW Henderson. Thanks a million, Bill and keep up the good work! ~ R. Collett

We are truly happy with our new car. they were so helpful in finding us a car we can be truly happy with. we definitely will recommend them to all family and friends. Thank you Smith family

The work was done to my satisfaction, and I could not have asked for more!

Feeling very frustrated with BMW of Henderson! Every department from sales to service has all males with poor people skills. They need a woman in charge quick or I'm calling Darcy Spears on KTNV Channel 13 Action News! Just cause I'm a woman I know when something's wrong...don't compromise my safety! I went in to have my brakes checked because I heard a noise. Had a service guy (Dave) tell me my car was safe to drive on the highway when he never tested the brakes. I asked him three times if he was sure the brakes were ok to drive long distance, he over talked me and dismissed me as if I was a paranoid woman. He also reprimanded me for having a different tire from the original. I drove 600 miles and on the way back I could hardly stop the car. When I went back to speak with the service manager he was somewhat helpful (Jo) but couldn't help himself to tell me my oil change was overdo. What a deflection from your service guy putting mine and my families life in jeopardy driving with unsafe brakes! This place is horrible! They just don't treat people with care, way too much testosterone and no one is genuine! I will be trading my car for another luxury brand where I can get luxury service! Only one person was helpful and that was Don former service guy now in sales. #unhappyBMWowner

It was great...customer service and facility, good service well.

Sampson was our salesman and he was a great person to work with. We enjoyed the experience and believe all of our interactions with BMW will be good ones. Everyone was nice and helpful.

It has been three days since I provided information to the dealership about repairs that were done to my car and I am still waiting for the manager to get back to me. I won't go into details until I hear from them and hopefully will be able to change the current rating. Not responding in a timely manner doesn't work for me. The service tech did but shuffled it off to the manager who has yet to respond.

Service is fantastic. The 2011 BMW 750 LI is very unreliable

The overall service experience was excellent!!! The reminders were very helpful. My service representative was very professional and courteous. The service department is the main reason I bought another BMW at this location!!

John at BMW Henderson went out of his way to ensure the installation of mounting brackets for a roof rack on our 2015 740Ld Xdrive was done on time and at the agreed upon costs. Kudos to the dealership for creating an atmosphere in which the staff are empowered to meet the customer needs.

AAA Just Awesome... many thanks for getting me back on the road timely...

Sales staff of BMW Henderson auto mall was very knowlegable about new and preowned BMW cars. He also explained the pros of leasing or buying. This convinced us leasing a 2017 X1. Paperworks , financing n car delivery were all done the same day. The BMW genious guys were very helpful in teaching us about using the features of our new car.

The guys (Allen & Darell) were super helpful after a not so great experience at BMW Las Vegas. They were very friendly and got me a great deal and seem to do well with me even though I'm not the easiest customer to deal with.

Great experience awesome sales staff Leslie was wonderful to work with great deal

I was interested in buying a car through them and will be when the time is right for me. I sent them an email and immediately got a response and a phone call. The salesman was very patient and understood what I had going on. He was very knowledgeable and gave great insight on the vehicles I was interested in. When the time comes I would definitely purchase a vehicle through them.

Wonderful and professional. Not pushy or agreesive like most dealers. Justin helped me to find the perfect car for my budget. His sales manager was equally awesome.

Roberto was my service manager and he provided superb service and follow up regarding my repair experience! However, the fuel tank leak was not resolved as a very strong odor of gasoline persisted after tank replacement. Roberto returned my message promptly and vowed to have the tank issue resolved as soon as possible. I had to go out of town on business and he assured me that when I return, they will resolve this problem. He did a great job to make me feel taken care of!

We went to Bmw to trade our car and Thomas greeted us kindly and spend hours to help us finding a right car for us

I bought my 320i a couple days ago and couldn't be happier! Justin S. was just awesome in helping me out with everything I needed to get into a new BMW. The rest of the staff was equally awesome in making a lasting impression for me. I would definitely recommend this dealership and Justin for anyone looking to get a new vehicle.

Everyone was professional and courtesy. Service was completed in a timely manner.

I wrote my thank you note and didnt hit the stars .

Service advisor is very professional. And take good care of their customers.

Excellent experience. Facility is first class and staff is responsive and friendly.

The salesperson Samson was excellent. No pressure, he had everything ready for us to sign when we arrived. All we had to do was test drive the car we choose from the internet stock. Finance was a breeze, and made us understand all our options.

Feri Fereidouni was the Client Advisor who helped me out purchasing a 2014 BMW 328i and she was so kind, helpful, and honest. This was my first time buying a car from a dealership and I was nervous and expecting to be pushed into buying something I didn't want. But Feri Fereidouni listened to me and took into account the type of car I wanted and the price I was going for and she showed me a lot of great cars. She was always very honest about their pros and cons, which I greatly appreciated. She introduced me to her Sales Manager, Darell Cox, who also was outstanding and took care of me also and made this a painless purchase experience. Everyone I met was really nice and friendly. I was fortunate enough to meet the General Manager, Dave Durill, before leaving in my beautiful BMW. Dave gave me his business card and told me to call him if I needed anything. Wow! From start to finish, this was a pleasant experience, one that I will tell everyone I know. Thank you BMW of Henderson, that was awesome!

Excellent, top notch, very professional team to deal with.

A terrific overall experience when I recently purchased my BMW. The service was excellent - from my initial online inquiry to final delivery. You can tell that this group has a focus on providing exceptional service, and it shows.

Amazing!!!!!! Lesley, Jason, Mike and Darell did an amazing job at getting me in the vehicle I wanted!

My salesperson, Justin Sullivan, had not only helped me with the lease of my first X6 in 2014, but was integral in the lease of my 2017 X6. The process was far more lengthy and challenging than it was in '14 because I did not want to make an emotional decision. He has worked with me for the last 6 months, contacting me regularly as to new program options, alternate ways of viewing the lease, trading my older X6, etc. Because of this, I do not only feel that I made a good choice, but the math enables me to know that I made a good choice.

DO NOT BUY HERE! THEY ILLEGALLY SELL CARS! On 3/25 I purchased a brand new $86K 2017 X5 50i. The very first day I owned the car i had an issue that I brought it back to the dealership to have them look at it. The Sales Manager Mike asks me... what did you do to the car, it was fine when I drove it last. After the car was in service for a week, with ZERO service paperwork given to me, i finally received it back to have yet another problem the same day after having it returned to me. I brought it to the Sahara dealership because I at this point I was concerned about Henderson. It was at that point that the Sahara dealership determined the car had MAJOR work done to it prior to me purchasing it, because it was wrecked 4 months prior. My wife ran a car fax to find out that 4 months before I purchased this "NEW" vehicle that it had been involved in a serious side swipe collision. NONE OF THIS INFORMATION WAS DISCLOSED TO ME!! This was supposed to be a safe car for my family which included my 8 month pregnant wife and my soon to be son. The dealership tried to cover up the accident and keep it off the books.. The GM is a piece of work as he will blatantly lie to your face and look upset because he is.. that he got caught. I tried to salvage my relationship with BMW, however the GM never returned my phone call as he promised. BMW Corp along with Autonation does not care about what happened to me here! DO NOT PURCHASE the '17 X5 50i, Stock #H0J84471!!!! RUN A CAR FAX AND YOU WILL SEE IT HAS HAD TWO OWNERS AND AN ACCIDENT!! Who thought you needed to run a carfax on a new car?!? Unfortunately this experience has caused me to never want to own another BMW again!

I just got a new 230i from BMW of Henderson. The service was great and the overall experience made getting a new car a pleasure. I would recommend Jeff Anderson, if anyone is in the process of looking for a new BMW.

As advertised, no pressure, upfront pricing, responsive. PERFECT!

No pressure with the purchase of Godzilla aka,.. Nissan GTR, and the staff were very helpful. My salesman Samson Dagel, continued involvement every step of the way including coming into BMW on his off day. The manager, Darrell Cox and the entire staff from sales to Finance; everyone went above and beyond with the purchase of the # 1 vehicle i've always had in mind ever since i could remember watching the 24 hour Lemans races as a child. The GTR won 19 consecutive races in Lemans, and 50 out of 50 races in the GT500 from 1991 to 1997.

Has a great experience buying my first BMW from BMW of Henderson. Samson was extremely helpful and there were no pushy sales tactics. The facilities were nice and up to date. Coffee machines and water available. I was asked several questions prior to looking at cars and they were able to nail down what I was looking for quickly. I love my new car and will continue to buy BMWs because of the car I recently got and the experience I had here. Thanks!

Made car buying with ease....buying car is no longer a tedious process. I was in and out in record time.

My experience with BMW of Henderson was great. I found the vehicle I wanted online, and my salesperson really helped to make it happen. It was a stress free, and hassle-free experience. The sales manager was very upfront with me about pricing, and was very accommodating.

Very professional staff. Pleasant buying experience. Just bought my latest BIMMER there last week. Ask for Chelsea Huang or Justin Sullivan.

The purchase experience was a smooth, painless process. Every aspect of the purchase was handled with courtesy and professionalism. It was quite different from a previous pirchase several years ago at this same dealership. I definitely would recommend this dealer to a friend.

Absolutely loved my experience. I can't thank you enough. Jeff and Michael were great. It is my first BMW and probably not my last. The financing was quick and efficient. And the money you gave me for my trade in was fair. Thank you for a pleasant experience.

I went to many dealerships in the past.This year I decided to get another car so I started cruising around to check dealerships for cars and I was stunned by the people I met at BMW OF HENDERSON.I seriously did not expect it.I dealt with many dealerships and I know how everything works. When I reached a sales representative Chelsea,she at the same moment started helping me out and doing excellent costumer service by offering me many options and showing me cars by pulling them at the front door then I met Darell Cox and such people are born like once in 4 billion years ,yes exactly just One time for the whole history of our planet.Darell is the most kind,generous,friendly,honest,trustworthy person and I can go on because it will never end.Believe me I worked at the best nightclub for many years and I know what the excellent costumer service is. Darell and Chelsea are the most kind and professional people I have ever met.Only because of YOU guys I will continue purchasing cars from BMW .Honestly Thank You very much for your EXCELLENT COSTUMER SERVICE.I will recommend you to every my friend and colleague.

I looked at different cars at different dealerships. I ended up buying a BMW at BMW of Henderson. I liked the car and the people at the dealership so much that I returned and bought another car for my wife a week later.

Chelsea helped put me in a fantastic 2014 Kia Optima; she was wonderful to deal with. After deciding to make the purchase I then had to speak with Michael in financing WHO WAS SO INCREDIBLY HELPFUL! He helped to get me a lower an interest rate and was so friendly and professional! The whole team over there did such a great job. I am a very happy customer

Thomas Stakleff worked well for me at BMW Henderson, NV. He was good and kind to help me.

My husband and I went into the Henderson location to shop for an X series. When we first walked into the building, we were happily greeted by Pat who introduced us to Samson. Throughout our time with Samson, he was knowledgable and took his time to get us the best deal. However, financing was time consuming as we had to make multiple trips back for missing signatures and corrections. Nonetheless, Pat, Samson, and Jason are a great team to work with. I recommend the Henderson team to help you with your buying needs.

Chelsea was amazing. Service was great. Would definitely do business again.

Dropped off 1-series BMW for oil change the beginning of Feb 2017. It was still covered under warranty so did not have to pay for the maintenance. During the week after, the car started to leak oil and it made a mess in my garage. I could not get the oil stains off of my garage floor. Called BMW dealer in Henderson and they stated to bring by the next weekend. The service guy Bill was great about getting my car in and out, but found out that the mechanics did not properly tighten the drain plug after they did the oil change. Their mistake caused a huge inconvenience for me and I was not a happy customer. I hope the Service Manager is able to prevent these issues from ever happening again.

Everything was very good for my buying experience, except the MINOR fact that they could use some availability of food/snacks somewhere near the waiting area (unless I failed to see it?) because it's not uncommon to be at the dealership for quite a while, whether for maintenance or purchasing.

Absolutely love everyone at this location, this is our 5th BMW from this dealership and we wouldn't go anywhere else!

I hate going to dealers to get a car it's alway a long drawn or expiriance, but lesly made the time go fast

Bought a car from Kwasi at Henderson BMW. I'd been researching the car I wanted for almost 3 months prior. Kwasi was very easy to work with made the purchase very smooth. Very happy.

This was the most pleasurable car buying experience that my wife and I have ever had. We have bought multiple cars from BMW of Henderson and it is always a great experience. I would highly recommend this dealership because the people are extremely nice, polite, friendly and they know what they are experts at what they do which makes the entire process seamless and stress free.

Amazing staff. Great and smooth car buying experience.

Justin treated us like family!! very happy with our purchase!

Great service, easy to deal with, and accommodating. Also, great value for the BMW 740Li.

Leading up to & during the buying process, salesperson Faranak Fereidouni was quick to help and reply to questions. But once money exchanged hands, I was forgotten and ignored very quickly. I never received everything that was agreed upon during the buying process. After a few text messages that were ignored, I realized I was not valued and gave up. A word of caution to others: do not sign anything or give any money until you get EVERYTHING you agree upon.

Everyone at BWW Henderson was very helpful, professional, and knowledgeable during the whole process. Our sales rep was even so kind as to watch our 20,month old daughter while we did some paperwork. Very smooth process and we even got a genius to deliver our cars and go over it with us.

EXCELLENT . JEFF ANDERSON WAS VERY PLEASANT, COURTEOUS & HELPFUL. I WOULD WANT HIM FOR MY SALES PERSON FOR MY NEXT CAR. I WOOULD GIVE HIM A 10!

I come to purchase a vehicle and wait 45 minutes for a specific car, Grand Coupe M6. Was waiting for it for 30 minutes. It comes out, 2 door convertible? So then another 15 minutes of me trying to be convinced of how I should get this vehicle while my family sits in the cold? Definitely not accommodating. A huge waste of time for something that wasn't even necessary. Please shred all my information and don't bother contacting me. I tried to avoid going elsewhere to avoid this type of service. Took a gamble and lost!

Great experience from start to finish. I thought the price was outstanding..bought certified pre owned. Yalin was great to work with. I actually purchased there because 3 of my friends recently did, and they said the same thing. New car interest rates for certified pre owned for qualified applicants too.

Alright peeps...if you are looking to buy a BMW or need service for you current BMW and you are in Las Vegas when you do...DO NOT go to @BMWofHenderson!!!! The only person I can say is a decent person is the gentleman working the parts counter. Other than that if you are wanting shit service and people who lie and cheat you out of every dollar they can...this is the place to go! The other BMW dealership here is not much better...but if you are in need of repairs right away go there!

Unfortunately, I had a VERY BAD EXPERIENCE that lasted three weeks and took my happiness of buying a car from them. I'm just starting to "Like" my car again. But I would never go to this dealership nor recommend them to even my worst enemy. Horrible horrible experience.

Absolutely fantastic Justin sullivan made buying the car a pleasure.

Just bought my first BMW and couldn't be happier with the sales and service team

I had been looking for a fairly new BMW X5 for awhile. I wanted a space gray metallic with a black interior. Trying to find that combination in a newer car, with low mileage, wasn't as easy as you'd think. My husband found what we were looking for at BMW of Henderson. The car was a 2016 and had less than 11,000 miles on it, since it had been a demo. We live in the Long Beach area of California. Since we wanted to use my 2009 BMW 535i as a trade-in, we decided to drive to Henderson, trade in my old car and drive my new 2016 X5 back. Kwasi Agyemang, the Internet Sales Manager, worked with us every step of the way. We sent him our information so he could get the paperwork started. He had most of the paperwork ready for us when we arrived. After our test drive, we finished up the financial paperwork with the Finance Manager, David. He was very helpful without being pushy. Kwasi had Manny come out from service to help us with a small issue. Manny couldn't have been nicer or more professional. Once we completed everything, Aaron B, the BMW genius, worked with us to make sure we understood how the electronics worked. He was patient and he made two new furry friends, as the entire time he was explaining the systems, he was petting our two dogs who had accompanied us on our trip to Henderson. We highly recommend everyone we worked with. Kwasi and his co-workers made our car sale a relatively painless process. He even emailed us afterward to make sure we were happy. We are very happy customers!!

Just bought my 5th BMW from BMW Henderson. same friendly service and above and beyond help from the team there. Daryl N and Darrell C looked after us really well and kept the dealership open to 11pm to complete the purchase with nothing but smiles. They gave us a great deal and we didn't have to push too hard to get it, our loyalty definitely helped in that regard as well though. Aaron B. the tech genius was fantastic as well and stayed back even after the doors had closed, working with me in the car park past midnight to make sure I knew the car's controls perfectly. Don, in service, is a champion as well. This is the first time I've felt happy to make a trip to a car dealership as I always get a warm and genuine welcome as does my wife and daughter. Not your typical car showroom, I'm super impressed, they are decent guys.

The whole experience was great, if I had any criticism was that the upgraded protection sales person was a bit pushy. But overall very quick and easy experience

Friendly, knowledgeable, low key no-pressure state of the art dealership. Makes car buying fun and informative. Oh, did I mention selection and reputation? One of the finest products represented by professionals. Big shout out to Michael Spelleri for his excellent service!

Do not buy from here. Worst service I have ever encountered. After 6 weeks unreturned calls and emails, I still don't have DMW paperwork and have spent countless hours trying to track down, never a manual I was promised by the GENERAL MANAGER, or final finance docs. VERY POOR SERVICE, typical cars sales - all talk no follow through.

I got a great car and a great deal. The process was relatively simple and straightforward. Pretty low-key. I would have no qualms about shopping here again based on my experience.

Experienced a smooth and very professional purchase with David Bagheri at BMW of Henderson. Sales manager and finance manager were very professional and easy to work with. Great team!

This is the first and the last time I will do business with this place, my credit was excellent, and they have fulled my credit in 4 times and in 3 different days,Please stop fulling my credit, what are trying to do? Do you want to destroy my credit? You guys are not very professional?

Darryl and The team at BMW Henderson did a phenomenal job finding me the perfect car for me! They went above and beyond to making sure I got the best deal with out being over bearing or pushy. Definitely a customer for LIFE!

I'm not going to get into everything because it is to much. We had our steering angle sensor replaced just over a year ago because some lights were coming on. We drove it for almost a year and the same lights came back on so we call BMW of Henderson and they said to bring it in and it will be under warranty if it is the steering angle sensor. When we got there they scanned it, drove it and said they need to recalibrate it and it still had a problem. Now there saying it needs an alignment, I said if the alignment doesn't fix it I'm not paying for it because the alignment seems good to me, they said ok. So we scheduled for an alignment. We went back in and had the alignment done and they said it was the steering angle sensor, so we said great it's warranty and our service guy (THE ASSISTANT MANAGER) started to back step on what he had just said and now their trying to come up with any other problem to not have it warranty. We did not have to pay for the alignment but they did not give us our scan fee back like they said they would. We made another appointment to have them fix it and the alignment because it pulls to the right now and was fine before they touched it, but now their saying my tie rods are bad (rusted) and they forgot to tell us that last time. Last time they said it should fix the problem have a nice day. I looked and the tie rods are not rusted. I will never go there again. There is more to this horrible service center but I'm tired of typing. They are very dishonest. Go somewhere else they are not helpful here. I'm very upset, this will not end here.

We had a great buying experience here at BMW of Henderson. Kwasi Agyemang was our sales associate and really helped us get the car we were looking for. He was very professional and friendly. Couldn't ask for a better salesman. We will definitely be coming back for future business.

Great customer service. I was helped by Justin and he was very professional I would refer my friends to him.

Excellent service. They treat you right here. They always make your visit enjoyable.Thank you,Jeff so so much again.You are the best.

Just leased a 2017 BMW 750i from BMW of Henderson. Compared to the Mercedes S550 and the Audi A8 Sport, this car stood heads above the competition in terms of initial quality, drive, content and overall feel of the car. It's a technology powerhouse! Also, this was my first time working with this dealership, and I must admit they have made it an absolute pleasure so far. Of the dozens of cars that I have leased or purchased, this ranks among one of the best experiences.

Very pleasant experience. Very informative, no pressure sales staff.

My Service Advisor is better than your Service Advisor. Both car in at 8am and both cars out by 10am Big ups to Don...

Justin Sullivan is the man to go to if you go to BMW. He's fun while showing you around and you don't feel any pressure. Outstanding service from the rest of the staff as well. Love my car thank you Justin and BMW

Buying a new home is supposed to be a wonderful experience and I did that just 1 year ago. Let me tell you that experience was not desirable. Justin and the rest of the BMW Team were AWESOME and made this typical knuckle biting transaction to be the BEST experience I have ever had in making a car purchase! From the moment I walked in the door to me driving off in my beautiful new car! Visit them if you want this experience.

A very pleasant experience from beginning to end at BMW Henderson! Our sales advisor David warmly met our family and took time to introduce himself to not only my wife and I but also our three young children . He was very hospitable and professional the entire time. Paperwork with our finance consultant Al was a joy as well. I recommend this dealership to any who are considering buying a BMW or other used vehicle to check here first . My thanks again to this great staff of people !

Everyone I dealt with was super nice and helpful. Made my car buying experience a pleasure!

My first time to have a BMW car... The service of my agent is excellent! I got my X5 same day I walked in...

We were looking for a car for my wife and she has always wanted a 535I so we went to Henderson BMW to take a look and see what we could find. After exhausting the search of the inventory at the lot we did find one that met her expectations and were a little bit disappointed. We talked with the sales representative and we were ready to search elsewhere when Eric Ziegenbein/General Manager got involved and asked for us to give them a chance to find something for her to look at. After a couple of days we were in line to purchase a 2014 BMW 535I that met most of her wants but was still not exceptable. Eric and Brian the sales person went well beyond what would be expected to for a used car purchase, they were highly professional and above all else understanding to my wifes needs and expectations. When all was done the transaction was completed and my wife is extremely happy. I can not say enough thanks to both Eric and Brian for their patience and understaning. This has been by far the most pleasurable experience we have had in purchasing a vehicle. Once again thanks BMW and expecially Eric and Brian.

Thank you Justin and Steven. It was a quick easy purchase.

I walked into Henderson BMW and was pleasantly surprised I could walk around and look at the floor models at my leisure. Leslie was great and I had a great buying experience. I got an X3 with all the features and interior/exterior color I wanted. Couldn't be happier! If there is one thing, it did take a while to see the finance manager and finish paperwork. But when it was my turn I could understand why. There is a lot of information to review and sign.

I am originally from the san Francisco Bay Area Had a very bad experience @ BMW of San Rafael, & since Vegas is a second home, I went to Henderson BMW, ordered my 2016 M4 thru Chris Avianeda, what an amazing experience, THANKS Chris!!

The experience was so smooth and not stressful. Everyone was helpful and kind.

BMW Of Henderson did RIGHT by ME ! Now driving a beautiful 2012 Hyundai Sonata. They did what I asked for. Where "up front" with presenting me a price, didn't play "any games" like I experienced at other dealerships. So they lost out and a win win situation for BMW and myself. Car was ready and I drove away the same day !

BMW of Henderson was able to trade in my other vehicle and pass it on to a second party making the purchase possible. They went out of their way to accommodate my needs. Kwasi was friendly and easy to deal with. Thank you all,

The buying process started over email, and all my paperwork was ready once I arrived. It made the buying process much easier and faster.

The overall experience was excellent and it was all because I got lucky enough to negotiate my new car with Feri Fereidouni. The lower scores for customer service was due to there not being enough staff to prepare my car to take off the lot, after six hours negotiating and filling out paperwork the wait was brutal.

The process was efficient and hassle free. I found what I want. Asked the price and lowest price and received it. Flew to Las Vegas, inspected the vehicle, signed the paperwork, and drove it home to New Orleans.

great felt attention and service were top rate. I felt like what I was concerned with was important and considered- recommend to anyone looking for a quality BMW to go to Henderson and meet with the team at Desert BMW!!! Thanks Chris!!!

Just leased a 2016 BMW I3 REX. It was a great experience from start to finish.

Nice car! Enjoyed the test drives! BMW cars are very good cars.

Excellent service and friendly staff members, Chelsea helped me with all my needs and questions when I purchased my vehicle and if you ever need to get your car serviced, make sure you go to Daniel and you will be well taken care of. When I'm ready to buy another BMW I will definitely go back there

Great customer service. Fast and easy process. Very professional and caring.

I was told by a friend what a deal I would get at BMW of Henderson since he has bought so many cars from them so we went . not so crazy about the deal I got on the 4X but they took there time to explain the process to me to give me peace of mind and they have been very nice and they have been very helpful when I need them to explain the car features and many other things I go in for !

We just bought another Bmw from the Henderson dealership & just a few comments about the place & some of the people that have been taking care of us. First the GM is really awesome. Then you have Mr Jason the sales manager. He just knows what you want & hassle free. Then there are two genius people Ashlee & Aaron. We couldn't figure anything out about some of the features & they were really great with our problems. A big thank you to Chris who handled all of our paperwork & getting us through the stuff we were able to get things done quick. The dealership is so awesome they always remember who you are & never forget you.

Great buying experience, no hassle, met all commitments, good inventory to look at prior to ordering a car and had the car ready earlier than promised.

Faranak Fereidouni was our salesperson and we couldn't be more happier. Excellent customer service, I even called her when I was having some technical difficulty with my car.

We were looking for a used vehicle. Saw something we liked and Kwasi was there to help make it happen. Plain and simple, not a stressed filled drawn out process. Thank you Kwasi, we will be back.

Usually buying a car is like going to the dentist for most people, lots of stress....But I hooked up with Bruce Emens at BMW at Henderson and everything went very smooth. Hard to believe isn't it? Bruce is knowledgeable about the product he sells, patient because I must of looked at 5-6 cars, answered all my questions, fulfilled all promises and most of all I felt I was treated fairly. You can't do or get any better then that. Very good experience.

I was looking to purchase a pre owned Volkswagen Touareg which are not easy to find with the help of the internet manager at Henderson BMW I have the vehicle I wanted at a good price. The customer service I received has been excellent!

If there was 0 star option this is what this dealer would get. My nightmare began after getting the car delivered from this dealer. I asked that they be careful with my car and the initial promises were all good and they'll take care of it. I received the car and the bottom bumper was scratched and neither the dealer nor the shipping company they used took responsibility for the damage even though they all promised they'll get it taken care of. Then comes the paperwork, they were behind on getting their registration paperwork to my local DMV and after 2 months finally get it through and because of that I was charged with 400 in late penalties in getting my car registered and not including the temporary tags I had to pay for so I can drive the car in Texas. None of them will return your phone calls and you'd be lucky to get a hold of them, including all the managers. The finance manager promised to pay for my temporary tags and I received nothing. I would not recommend buying from them if you're out of state and good luck after the purchase, they're quick and grabbing your money but the service is horrible. This is one of the reasons why I will never own a BMW.

Had a fine experience working with Justin Sullivan. Purchased a certified pre-owned BMW 750i using the on-line services provided by BMW of Henderson. The process was simple, Justin was organized, professional and on-time. He has great interpersonal skills and sees to an excellent overall experience. This is the second car I've purchased from this dealership....and experience number two was even better than the first. Thanks to Justin, Jason in Finance, and Alex (BMW Genius).

Bmw Henderson Nevada. Excellent staff. Brian and Justin were superb. And kudos to the young man who detailed my car. Nice job.

Kwasi Agyemang was an awesome salesman! He was very accommodating and went above and beyond! He is definitely 5 star service all the way around! Thank you Kwasi, I love my 328i! I will be sending all my friends to you for their next purchase.

Salesperson was extremely helpful, pointing us to a car a little bit more expensive, but WELL worth it. We explained our credit needs and "Al" made sure we could do what needed to happen. This is an experience that called for a leap of faith on both parties and I am thankful to Chelsie and Al for their attention to our needs.

I just want to say that my latest car buying experience could not have been easier. That's usually hard to say when it comes to purchasing a car. However, I can't say how thrilled I was at the ease of the entire process. Kudos to everyone involved!

Once I decided to buy, I was out the door in about an hour with no pressure to buy add-ons. When I got home, I couldn't find a second key and the dealer offered to purchase a replacement.

Went in after golf and had to wait and wait for finance guy. It was 12:36 when I finished. Next morning, I saw a large piece of molding missing from seat. Back to Henderson and got molding. Back home I saw there were no floor mats - back to Henderson and got mats. They were to wash the car, but its very dirty. They need a checklist or something.

our car lease was ending, and the process of purchasing a new lease on a BMW x 4 was wonderful.

The dealer was very friendly and curteous. She helped me find the best deal and the right car for me.

My Salesman, Johnathan S. Wellman, Showed knowledge of his products and enthusiasm, while working with me. And best of all, Mr. Wellman was able to say both parties were happy with the deal. It was a pleasure to work with a professional.

I purchased a used BMW 528i on 1/8/16. Soon after I had a few problems. I made an appointment to have the problems resolved a month later (2/9/16). The service department was awful. Even though I had purchased an extended warranty AND had a 60 day warranty they would not even look at the car. They said to come back in 45 days. I asked to see the service manager. A man was brought to me and I assumed he was the serviced manager. Later I found out he was not. And it’s a good thing since this guy had no customer service skills what so ever. I walked out swearing to never return. That incident and the following phone conversations told me that this was not a good dealership. I was so frustrated that I traded the car 6 weeks after I bought it. After trading the car I promptly cancelled the $3400 extended warranty. After a call to the warranty provider I found out that I was eligible for a 96% refund minus a $50 cancellation fee. The contract company processed the cancellation and sent it back to BMW of Henderson to issue the refund check. A month has gone by. Numerous phone calls have been made to the finance manager (David) but have not been returned. I finally got in touch with him. He stated that they would refund the full amount of the warranty and the check would be cut in the next few days. I asked him to send it via USPS. That was over 2 weeks ago and no check has arrived. I Opened a BBB case. The dealer has 2 weeks to respond. It’s 4/13 and I am Still waiting for the refund that has been in their hands for over a month.. Bottom Line… AVOID THIS DEALER They will tell you anything and not follow through.